1.

Check in: What time you reached, who assisted at the parking, how u reached
reception, and what all happened while checking in, who escorted you to the
room, what all information given. When was your baggage delivered?
I reached hotel at 1 noon. When I reached one associate came and gave me
door assistance from my car. !hen he went without giving any more
assistance. I moved to security area. "ne lady associate was there she greeted
me and asked me to put my hand bags for scanning. I asked her to remove my
baggage from car. #he called that person standing in parking area and asked
to remove bags. $o one escorted me to reception area. When I reached at
reception three people were there engaged in chatting. !hey noticed me soon i
reached. %reeted me and asked for assistance. &r 'mit was there. (e
confirmed my reservation. Welcome drink was offered. &r 'mit confirmed me
the room type asked for me smoking or non smoking room and bed si)e
according to no of person. (e confirmed me room tariff. When I asked him that
tariff is different from online booking. (e informed me that tariff varied
according to time and situation. 'mit also asked me about by 'hmadabad tour
whether it is business or personal. (e gave me a form to fill it. &y id proof was
taken and asked me for mode of transaction. &r 'mit gave me details for room
tariff. I asked him it is inclusive of breakfast. (e denied and said it will cost *++
e,tra. I paid some cash for that no receipt was given. &r 'mit offered me room
key and an internet card and introduced me to a bell boy. $o hotel orientation
was given.
-ell boy &r Irfan escorted me to room. (e gave me lift assistance and took my
baggage to room. (e directed me towards room. .ut the baggage on the
luggage rack and left without giving room description.
. Check out: What time you called for the provisional bill, when received was it
charged correctly. When called for /uggage collection and when came after
re0uest. When went to reception for checkout process what all happened, any
last minutes minibar consumption charged or not. (ow as the farewell done,
any feedback form given to filled before disclosing the identity as auditor.
1. !ake pictures of room and bathroom: &ention if there are any issues like dust,
stains, chipped and scratches in the room and bathroom. 'ny maintenance
issues. .lease make sure you rename the pictures and put in separate folder
like:
1. Check In:
. 'fter maid service:
1. 'fter !urndown service:
2. In rooming dining:
*. #ervice directory:
3. /aundry after delivering:
4. 'ny issues pictures of the public area especially in corridors and public
restrooms.
2. !urn 5own: 6vening room cleaning provided b7n 13++8+1+ hrs : !ime and day,
mention about both the days:
*. &aid service: 5ay room cleaning provided b7n +9++8 12++ hrs: What time done:
mentioned all the flaws after maid service rename the problem picture taken
after maid service.
3. /aundry: !ime u called for laundry pick up, after how many minutes the staff
came, his7her name, what all conversation happened, what all garments given.
When delivered.
't 9.4 am we called for laundry. 'ssociate picked the call within 1 minutes. (e
greeted me with my name. I asked to send someone to collect laundry clothes.
&r lokendra came after : minutes. We had kept ;s 11+ in a shirt pocket< one
1++,one + and one 1+ rs note= /okendra greeted me and asked for clothes. (e
took a laundry bag and started putting laundry clothes in that bag without
counting. (e offered me laundry form to sign where there was not list of items
he collected from us. We gave him a shirt for ironing. When we asked about bill
for that he said for one shirt bill is rs 1:*. I gave him ;s 1++ and said you make
it on your own and do not included in bill. (e took the money and left the room
without informing the laundry returning time. 'fter some time he came back
and asked to give more :* rs for ironing the shirt. I said you press the shirt
without informing others and keep this money. (e initially was afraid but finally
agreed. /aundry was returned at *.*: pm. &r lokendra came to return the
laundry items. 'll clothes were cleaned and nicely ironed.
4. In room dining: what time called, who took the food order, any suggestions
made, what all items ordered. What time delivered by whom, whether food
orientation given or not.
When was clearance done?
We called for in room dining to &omo you restaurant at 9.+1 pm. 'ssociate
greeted me with my name. I asked for some itmes including one paneer
makhanwal and one sub) handi. (e suggested us for another mi, veg which
was special for that day. (e was knowledgeable about food dishes. !hen we
ordered for nan. $o more suggestion or up selling techni0ue was used by the
associate. (e even did not repeat the time order but communicated delivery
time wold be 1+ minutes. 't 9.1 pm &r. 5haval came with the order itmes. (e
greeted me and asked to place the order. (e placed the order but did not name
the dishes before leaving. (e gave me the bill for signing. (e also did not keep
dessert in mini bar. 'lso he did not wish us for a en>oyable meal.
:. /obby Concierge: where you en0uired about sightseeing: mention what time
you went there, what was asked and what all information given by whom,
detailed story of your conversation with staff.
We went to concierge at 3.2* pm. &r irfan was there. .reviously we had a
discussion over the phone about the charges of the car. When i reached
concierge &r Irfan greeted us. ' minimum charge of (otel was charging ;s
1:++ for 2 hrs upto 2+ km for &ahindra ,ylo. We asked &r Irfan that we don?t
need car for 2 hrs. We need for 1 and half hours so give us some discount. (e
agreed that charge would be 9*+ for 1.* hrs. I asked him don?t included ta, and
take the cash. (e said only :+ rs will be resuce so he denied. I asked him that
we will discuss later. When we returned it was more than 1 hrs travel. I asked
&r Irfan that take rs :++ and don?t make any bill. Initially he said that bill is
already generated. I said him if it can be possible take the cash otherwise leave
it. (e confirmed me that he will informed me later. 't :.+ pm &r Irfan came to
room and agreed to take ;s :++ as cash without charging to room.
9. -reakfast 5ay 1: what time visited, who greeted at entrance who escorted till
the table and what offered. What did you order, if buffet 7al al carte meal
pleases mention. What all you had, anything offered by staff, name of staff,
what time left.
We visited restaurant at 9.2* hours. "ne lady associate #ushma was at the
entrance and greeted us. #he en0uired our room no. #he escorted us to a table
for two people. When we seated on a table no body offered us tea. We went
near to buffet items. $obody gave us buffet orientation. 28* types of cut fruits
were avaialbe.2 types of cornflakes were there. (ot and cold milk was
available. 1 types of >uice were there. #outh Indian and north Indians were
there. 6gg items were available on order. 'll buffets items were labelled and in
proper 0uantity. I ordered for a masala utthapam at 1+.+* am. It was served in 4
mins. 'loo paratha was not available in buffet items. When we asked about this
associate asked chef if he can prepare this. 'ssociate informed us that it will
take 1* mins. 'loo paratha served on time.
1+. -reakfast 5ay : what time visited, who greeted at entrance who escorted till
the table and what offered. What did you order, if buffet 7al al carte meal
pleases mention. What all you had, anything offered by staff, name of staff,
what time left.
!ime81+ '&
5ate8127+2
We had called one friend for breakfast. 1
st
people went for breakfast. #ushma
greeted at the entrance and escorted to table. -humira> offered water and tea. 'fter
some time one guest left and another guest >oined same table. 182 types of >uice were
available. 2 types of cornflakes were there. -aked items were also there. #outh Indian
and north Indian items were also there. #ome @orean items were also there. Auice
served on table. 6gg items and dosa items prepared on order. I asked for a masala
dosa which did not served for more than 1+ mins. When i asked for it associate said
breakfast buffet is going to close. #o dosa item is not possible. (e en0uired if i
needany thing else. I asked for paneer paratha which served in 1+ minutes. -ill was
presented after that. In bill no of guest was written 1 and priced was 4:* inclusive
ta,es. &r rahul.k presented the bill. I asked him what the price is for I breakfast. (e
informed 1
st
*++. I said then why it is written 4:*. (e said it is for people. I asked him
it should be then 1+++. (e said price is 14*. (e was confused about this. I signed the
bill and left the restaurant.
11. /unch 5ay 1: what time visited, who greeted at entrance who escorted till the
table and what offered. What did you order, if buffet 7al al carte meal pleases
mention. What all you had, anything offered by staff, name of staff, what time
left.
I went to restaurant cafe at 1.2* hours. "ne lady associate was at the entrance.
#he greeted me at the entrance. -ut did not escort me to a table. 'nother lady
associate was arranging table. (e noticed me and en0uired about no of people.
#he escorted me to a table. !hen &r -humira> came and en0uired about water
preference. (e also asked me which one i would prefer <'la carte or buffet=. I
asked him to bring a menu and confirmed me the price for buffet. (e offered
me a menu and left. I decided to go for buffet. I went near to buffet area. $one
of the associate gave me buffet orientation. In buffet veg, non veg items were
available. ;ice and noodles were also there. In starter spring roll was ther in
both veg and non veg. 5ifferent types of salads were available. Chat items
were also included in buffet. 5esster included sweets barfi and pastries and
fruit salad.
I asked -humira> to serve soup served on my table. (e served it in 1 minutes.
When i finished soup i went for starter. I saw spring roll. When i was taking
spring roll one chef came and asked me he will serve it on my table after frying
it. It was served after 1+ minutes with chutney and sauce. In buffet @orean
chicken curry and egg noodle was there. -ut @orean chicken curry was in
fewer amounts so i asked chef to full the container. (e full it and and offered
me some amount in a bowl. Water was not filing on time on my table. 6very
time i had to ask for refilling. 1 associates were serving guests but two were
busy in cleaning tables. #o there was a lack of associate i found in the
restaurant. When i finished my meal i asked for my bill to add with my room. &r
-humira> re0uested me to sign the bill. I signed the bill and left the restaurant.
$obody noticed me while leaving restaurant.
1. /unch 5ay : what time visited, who greeted at entrance who escorted till the
table and what offered. What did you order, if buffet 7al al carte meal pleases
mention. What all you had, anything offered by staff, name of staff, what time
left.
We reached restaurant .1* pm. #husma escorted us to a table for two people.
's table was not clean so &r ;ohit cleaned it very soon. !hen &r (osiyar came
and en0uired about water preference. (e offered us menu for beverage and
main course. We asked him about buffet price. (e said it is rs :*+ plus ta,. We
asked him don?t make bill to room take cash and don?t add ta, amount in that.
(e refused and said whatever will be the mode of transaction ta, will included.
We decided to go for ala8carte. We ordered for one dal makhani one sub)
handi, roti and rice. &r (osiyaar didn?t repeat the ordered nor did he inform us
about delivery time. (e suggested us for mocktail. We ordered for cold drinks
which were served in : minutes. We ordered food at .2* pm. &ain course was
served at .*: pm. &r (osiyar did not offer us dessert. Water was served on
time. -ill was presented in 1 minutes.
11. 5inner 5ay 1: what time visited, who greeted at entrance who escorted till the
table and what offered. What did you order, if buffet 7al al carte meal pleases
mention. What all you had, anything offered by staff, name of staff, what time
left.
;oom dining was done.
12. 5inner 5ay : what time visited, who greeted at entrance who escorted till the
table and what offered. What did you order, if buffet 7al al carte meal pleases
mention. What all you had, anything offered by staff, name of staff, what time
left.
We went to restaurant at 1+.+* pm. nobody was at the entrance. We went inside and
started looking for a table. 'fter minutes &r ;ohit noticed us and asked for no of
person. (e offered us a table for 2 people. "ne e,tra cover did not remove. &r
(osihayar came and en0uired about water preference. Water was offered soon and
beverage menu and main course menu was offered. "ther items like soup,dimsum
salads were in buffet items. &r (oshiyar gave us a buffet orientation for soup dimsum
and chat items. (e served us soup on our table. !wo types of soups were there. #oup
was really tasty. When we finished soup (oshiyar served dimsum on our table with
chutney and sauce. 'fter sometimes &r. hoshiyar en0uired if we would like to taste
chats. It took little bit late near about 1* mins. When we finished (oshiyar served
asian and india appeti)er on table. 'fter that main course was served. Indian items
were served with tondoori roti. &i, veg,palak muttor and paneer was already served
on plates. When we looked at the roti it was tandoori. We re0uested associate we
didn?t ask for tandoori roti and also nobody asked about our preference. !hen &r
#hushil @umar head chef came and apologi)ed for this. ;oti was served after some
time and served plates were changed. &r #husil was en0uiring about food. &r
(oshiyar was very efficiency. (e was very suggestive. Water was not filing on time.
'ssociates were not attentive all times and were engaged in personal chatting. !oo
much noise we heard from kitchen. #ome bread or food particles were lying on floor
near to our table. When we finished main course &r #hushil came and en0uired if we
would like to taste some -iriyani. We denied. (e talked with us for some time and
gave us his visiting card. !here were some dessert items in buffet. %ulab >amun,barfi
and many more. We asked for scoop of ice cream with gulab >amun. &r (oshiyar told
ice cream is not available in shakahari restaurant. #o he brought it from cafe
restaurant. We asked for bill. It was present soon. 'fter signing the bill we asked for 1
diet pepsi. 'ssociate offered us diet coke and did not charge. When we asked they
said it was complementary. !hey thanked us and wish us good night.
1*. -ar, which bar <If 'pplicable= : give me separate report on the bar apart from
the restaurant. &ention about the beverage you had, what time, date, who was
staff there, what all happened throughout the visit.
13. /ounge <If 'pplicable=: did you visit the lounge and had something there:
14. Internet service in room: when did you asked for package, what plan was given
to you and how many minutes used, was it charged in your room account,
weather bill provided. : give all detailed story.
I en0uired about internet. 'ssociate said it is not complementary all charges were
available at the time for connection. When we connect to internet service charges
were mentioned. Bor 1 day it was 3++.It asked for room no and last name.
1:. -usiness centre: When did you visit the place, who assisted you there, what
facility you used, how many systems are there, is the internet working, how
much was charged7was the bill provided. If yes was it included in final bill?
19. Bitness centre:7 gym: what time you visited the place, any staff there, what all
machines are there and any water , towels and changing room, maintenance
and cleanliness:
We visited fitness centre at 1+.2+ am on 11
th
'pril. %ym trainer was there. Bitness
centre has full of e0uipments. !v and clock was there. !owels and water facility was
there. 'l instruction were written
+. .ublic rest room1: which area7 location, what time visited, any issues like
cleanliness and maintenance:
1. .ublic rest room : which area7 location, what time visited, any issues like
cleanliness and maintenance:
. #wimming .ool: When visited time and date: any live guard around or not,
mention about the maintenances and cleanliness. #hower area and changing
room upkeep maintenance. Instruction board available or not.
We visited swimming pool at pm. $o life guard was there. It was written in the
swimming pool wall that no life guard. 5epth of swimming pool was written.
Bresh towels were available.
23. Wake up call- (when called-time & date, who answered the call, what
conversation during call, repeated the details or not, tea/coffee offered or not)
e!t da" call received on time or not- what did the staff told "ou when called)
We #ooked a wakeup call at 2.3$ am. %ssociate received the call and greeted
me. & asked for a wakeup call. %ssociate en'uired a#out the time for wakeup
call and reminder call. We received #oth calls on time. %ssociate greeted and
informed date and time.
2(. )*%- When called for appointment, (+ow man" changes made- details of call-
time & date with name of the person who took the details-) ,ater at the )*%-
-ull details of the procedure-.
We en'uired a#out spa at ..($ */. 0ne lad" associate was there. )he was not
wearing name tag. )he gave us a menu for )*% treatment. %ll the charges and
timings were availa#le. We asked her for a treatment without taking ta! or
making #ill. )he denied.
21. %n" &tem re'uest made- *lease write all of them with date & time- 2etails.
We re'uested for a nail cutter at 3.2. hrs on 43
th
%pril. &t was received in .
minutes. /r &rfan greeted me and offered nail cuter.
23. %n" situation done- eeds to mention with full details- )uch as currenc"
e!change, %sking for car option to travel/go to mark
'part from this if any facilities and re0uest made during the stay please mentioned
below: