BMC Atrium Orchestrator

Value Proposition
[Presenter]
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Critical Business Issues
Static workforce with increased workload and smaller skilled labor
pool losing ground to
Increasing complexity in operations
Increasing emphasis on compliance
mandates
Growing SLA obligations
Negative trends
High error rates, low repeatability
resulting in slower and more costly
processes
Lengthy service outages
Gaps in change process
effectiveness
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Illustration
A large technology company automated
complex provisioning processes and
reduced provisioning time by 90%
A large financial institution reduced the number of events worked by
operators by 40% while MTTR reduced by 90%
86% reduction
in service
downtime
$560K / year
saved in
downtime
costs
0
5
10
15
20
25
30
35
40
45
50
Provisioning Process Time (Hours)
Manual Orchestrator
90%
Reduction
0
1
2
3
4
5
6
Unplanned Service Downtime (hours / month)
Manual Orchestrator
86%
Reduction
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
Annual Cost of Downtime ($)
Manual Orchestrator
>$560,000
Annual Saving
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BMC Specific Capabilities
Automation of manual, repetitive IT operations tasks using best
practices of highest skilled staff
Frees higher skilled staff for more value-added activities
Ensures consistent compliance to regulatory mandates, industry best practice
standards and corporate policies
Improves the quality of service provided to your customers
Reduces errors, increases predictability in process execution
Shortens MTTR, increases service availability
Creates new value from your existing IT investments through complex
workflows that span cross-functional areas
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Common Atrium Orchestrator Scenarios
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Scenarios
Server Incident and Remediation
Ticket Synchronization
Disaster Recovery
Database Event Response
Slow Transaction Investigation and Remediation
Summary
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Server Incident and Remediation
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Server Incident and Remediation
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Server Incident and Remediation
Click for more details
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Server Incident and Remediation
Summary
Standard troubleshooting steps automated
Standard ticket creation, update and completion steps automated
Automation driven and controlled by human operator
Best practices of most skilled staff now uniformly followed by all staff, adding
consistent compliance to IT policies
Total time to completion reduced
Return to Scenarios
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Ticket Synchronization
Organizations end up with multiple help desk systems, e.g. via
acquisition
IT staff have to do duplicate work to create, update and delete tickets
across both systems
Atrium Orchestrator can automatically synchronize ticket actions
across systems
Automation
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Ticket Synchronization
Examine ticket event
Look for any
corresponding ticket
in other system
Determine what sync
actions are appropriate
Read ticket action
details from origin site
Update other help
desk system(s)
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Ticket Synchronization
Summary
Unnecessary, redundant workload on IT staff eliminated
Potential for manual replication errors reduced
IT staff freed up for higher-value functions
Return to Scenarios
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Disaster Recovery
In response to some disaster conditions, all VMs running on one set
of hosts need to be migrated to another set of hosts
Incident ticket must be created and updated with all actions & results
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Disaster Recovery
Get authorization for
cutover and create ticket
Check for unfinished
replication activity
Get the list of VMs and
check status for each
Migrate each VM
For each migrated
VM, restart Apache
Update and complete
the incident ticket
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Disaster Recovery
Summary
Standard disaster recovery steps automated
Standard ticket creation, update and completion steps automated
Best practices of most skilled staff now uniformly followed by all staff, adding
consistent compliance to IT policies
Total time to completion reduced
Return to Scenarios
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Database Event Response
Scenario
IBM Netcool event concerning an Oracle Listener instance
Standard (manual) first response
Determine what region the instance is in
For Americas region, determine whether the Listener is down
If so, restarting Listener
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Database Event Response
Drill into this sub-process
Determine what region the
Listener is in
If the Listener is down,
attempt to restart
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Database Event Response
Summary
Standard troubleshooting steps automated
Best practices of most skilled staff now uniformly followed by all staff
Total time to completion reduced
Return to Scenarios
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Slow Transaction Investigation and Remediation
Performance monitoring tools have detected abnormally slow end
user transaction times
Rather than wait for SLA breach or end user support calls,
proactively investigate/troubleshoot
Start by restarting the web server
Probably not feasible to expect this to be done manually by overworked IT
staff
End user
Load balancer
Web app
IT
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Slow Transaction Investigation and Remediation
Before restarting, remove
web server from load
balancer pool
If necessary, forcibly
terminate any remaining
HTTP connections
Restart
See if web server
restarted properly
Return server to load
balancer pool
Measure transaction
times after restart
Update Event
with results
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Slow Transaction Investigation and Remediation
Summary
Proactive troubleshooting steps automated
Best practices of most skilled staff now uniformly followed by all staff, adding
consistent compliance to IT policies
End user experiences improved via proactive measures
Support calls reduced
Return to Scenarios
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Summary: Atrium Orchestrator Benefits
Highly-skilled IT staff utilized more effectively
40% decrease in time spent in reactive incident response activities can be
redirected to increasing time spent on innovation and strategic initiatives
Improved adherence to Incident and Change Management processes
All activities consistently documented with richer details
Improved SLA performance through reduced downtime
86% reductions in service downtime
90% reductions in Mean Time To Repair (MTTR)
Copyright BMC Software, Inc. Copyright 5/19/2011 BMC
Software, Inc.
24
Atrium Orchestrator Grid Based Architecture
Peer
Peer
Peer
Storage Servers
Virtual
Machines
Network
Devices
Asset
Mgnt
Capacity
Mgnt
NMS
Service
Desk
Dev Studio
Portal
BMC Atrium Orchestrator
Platform
Distribution
Peer
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Key Differentiators of Atrium Orchestrator
High Availability and Load Balancing features are provided
OOTB, and dont require expensive 3
rd
party software
Can handle 350 new jobs/second, 2500 concurrent jobs and
complete from start to finish 2.1M jobs per day (25/second)
Carrier-grade architecture
Common Data Model provides generic constructs for
common objects like change requests and incident tickets
Maps generic objects onto system-specific objects, like
Remedy change requests or HP Service Desk help desk
tickets
Allows single workflow to operate on different operating
systems, applications and versions through configuration
Abstraction
Full or semi-automation modes
Full automation initiated via schedules, event-based rules
or web service calls
Selective Automation
Adapters can be easily created or extended in the field
rather than having to wait on vendor development cycles
XML-based Adapters
Copyright BMC Software, Inc.
Summary: Atrium Orchestrator Benefits
Highly-skilled IT staff utilized more effectively
40% decrease in time spent in reactive incident response activities can be
redirected to increasing time spent on innovation and strategic initiatives
Improved adherence to Incident and Change Management processes
All activities consistently documented with richer details
Improved SLA performance through reduced downtime
86% reductions in service downtime
90% reductions in Mean Time To Repair (MTTR)