Page 1 of 4

I am Bhagesh Kumar, a student of Christ University Institute of Management, Bangalore. I am

conducting a research and request your help to spare a few minutes by answering the following questions
on online Shopping in Bangalore. The information so collected will be solely for educational purpose and
not for any commercial use.
QUESTIONNAIRE ON ONLINE SHOPPING
Name: Gender:
Area of Residence: E-mail Address
1. Age
18-26
27-34
35-42
42-50
51 and above
2. Occupation:
Student
Housewife
Professional/Service
Self-Employed
Others
3. Have you ever shopped online?
Yes
No

If No, Why?

4. What have you purchased online? (You can select multiple options)
Tickets and Travel related
Apparel
Music
Books
Groceries
Other( Please Specify)
Page 2 of 4

5. What is your level of experience with online shopping?
Less than 3 months
Between 3 months to 6 months
6 months to 1 year
More than 1 year
6. Please indicate your level of agreement with the following statements (SA= Strongly Agree, A=Agree,
N=Neutral, D=Disagree, SD=Strongly Disagree)
Perceived ease of use SA A N D SD
Using Online Shopping can improve my efficiency in purchasing.
Using Online Shopping can save me a lot of time.
Using Online Shopping can give me access to a wide variety of products
in one place

Using Online Shopping can make my shopping easier.
Using Online Shopping can reduce my cost of buying.
Using Online Shopping is/might be convenient for my shopping.
Online Shopping is/might be easy-to-use.
It is/might be easy to become skilful at using Online Shopping.
My interaction with the processes of Online Shopping is/might be clear
and understandable.

It is/might be easy for me to follow the procedures when ordering
products online.

Online Shopping is/might be easy-to-use on a Mobile/Tablet.

7. Please indicate your level of agreement with the following statements. (SA= Strongly Agree, A=Agree,
N=Neutral, D=Disagree, SD=Strongly Disagree)
I may not/ do not shop online (Perceived risk) SA A N D SD
Absence of touch and feel
Poor quality of products
High prices of products
Lack of trust

Concerns about sellers reliability in online shopping.

Loss of online purchased product.
Concern about monetary loss when shopping through the Internet.
Process and time loss risk.
Concern about the security of personal information.

Page 3 of 4

8. Please indicate your level of agreement with the following statements. (SA= Strongly Agree, A=Agree,
N=Neutral, D=Disagree, SD=Strongly Disagree)
Perceived usefulness
SA A N D SD
Exciting discount and offers



Prompt delivery



Quality of products



Range of Products



Convenient modes of payment



Security of Online Payment



The website Interface



Brand value of the service provider



Free Delivery




9. Please indicate your level of agreement with the following statements. (SA= Strongly Agree, A=Agree,
N=Neutral, D=Disagree, SD=Strongly Disagree)
Motivates me to purchase online
SA A N D SD
Wide range of products



Competitive Prices



Reduced problems of traffic and avoiding long queues



Quality of the products



Helps in purchasing products which cannot be bought with ease in
public



Reduced effort in buying routine products



Reduce unnecessary spending /impulse buying



Customer Service



Timely and safe Delivery



The website look and interface




10. Please indicate your level of agreement with the following statements. (SA= Strongly Agree,
A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree)
Attitude towards online shopping SA A N D SD
I am comfortable to shop from online shopping sites
I like to purchase what I need from online shopping sites.
I like to seek for product information from online shopping sites.
I feel happy when I do my shopping online.
I feel shopping online is a good idea
I feel shopping online is a wise choice
I hold a positive evaluation of shopping online.

Page 4 of 4

11. Please indicate your level of agreement with the following statements. (SA= Strongly Agree,
A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree)
Intention to shop online SA A N D SD
It is likely that I will continue to purchase products from online
retailers in the future.

I intend to continue purchase products from the Internet in the
future.

I would likely visit an online shopping site to shop for my needs.
I plan to do more of my shopping via online shopping sites
When I need to buy a particular product, I would search for an
online retailer which has the product.

There is a substantial chance that I would do online repeat purchase.

12. Do you shop from one particular e- portal or many e-portals?
One
Many

13. Which e-portal you prefer most while shopping online?

Flipkart
Amazon
Myntra
Jabong
Snap deal
Yatra.com
Zovi
Fashion and you
Others _____________________________
14. What improvements you would suggest companies for their website?
_____________________________________________________________________________________
_____________________________________________________________________________________
15. What do you think online sellers could do to help you?


Thank you for your time and patience!