1 APQP Open Issues Appendix_8 4/27/2007 2 APQP Timing Plan Appendix_9 4/27/2007 3 APQP Contact List Appendix_21 6/9/2006 4 AIAG APQP Checklists Appendix_11 11/3/2008 5 Program Review - Paper & Electronic Appendix_6_1 11/21/2008 6 Program Review - Express Appendix_6_1 3/12/2008 7 All Run@Rate Forms (R@R forms not included in the APQP forms due to size) Appendix_15 2/20/2008 8 Delphi PFMEA Severity Rankings QFP Training Website 9/6/2005 9 Delphi PFMEA Occurrence Rankings QFP Training Website 9/6/2005 10 Delphi PFMEA Detection Rankings QFP Training Website 9/6/2005 Click on the title below and you will be linked to the appropriate worksheet. To get back to the Table of Contents, use the worksheet tab keys at the bottom or click on the back key at the top. APQP Open I ssues Supplier/Mfg Location: Part Number(s): Supplier Contact: Program(s): Delphi SQE Contact: Part Name: Issue No. Issue Origin/Date Forecast Completion Date Progress 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Progress Key: Issues Description and/or Sketch Assigned Date/Status Date Action Plan Responsibility Issue Identified Action Plan Proposed Action Plan Implemented Issue Resolved APQP Timing Plan Supplier Duns: Part Number(s): Supplier/Mfg Location: (CL) (CL) (CL) PPAP Date: Supplier Contact: Description: Supplier Telephone: Tool Supplier AQE/SQE Contact: (If applicable): AQE/SQE Telephone: MY/Program: SOP Date: Program Event Start Finish Status Planned (mm/dd/yy) Actual (mm/dd/yy) Planned Actual 1) Submit Team Feasibility Commitment Form 2) Source Selection by Delphi P.O. Issued 3) Initiate APQP Activity 4) Develop Product Quality Timing Plan 5) Complete Preliminary Process Flow Diagram 6) Complete Preliminary Listing of Special Product and Process Characteristics 7) Design FMEA- Develop or Obtain Copy 8) Design Review 9) Review Specifications:Engineering, Material, Drawing 10) Review Subcontractor APQP Status 11) Complete Facility & Layout 12) Complete Machinery & Equipment , Tooling Design & Build 13) Prototype Builds 14) Gage Reviews- Design, Build, R&R 15) Submit Team Feasibility Commitment Form - Design 16) Review Quality Systems-Procedures and Operator Work Instructions 17) Complete Final Production Process Flow Chart 18) Complete Process FMEA 19) Complete Pre-Launch Control Plan 20) Define Packaging Specifications 21) Complete PPAP Production Run, Capability Studies, Production Control Plan 22) Submit Supplier PPAP 23) Conduct Run @ Rate 24) Complete Early Production Containment Plan Potential Issues exists (comments must be noted) Comments Supplier Quality APQP Project Contact List Supplier Code Manufacturing Address Supplier Name Contacts Name and Title Mailing Address and E-Mail Address Contact Numbers Sales Contact Product Engineer Quality Resident Program Manager in Sales Office Program Manager in Manufacturing Facility APQP Contact Quality Manager Quality Engineer 1st Shift Contact 2nd Shift Contact 3rd Shift Contact PRR Response Responsibility Delphi Engineering Delphi Buyer Delphi SQE A-1 DESIGN FMEA CHECKLIST Customer or Internal Part No. Revision Level
Person Due Responsible Date 1 2 3 4 5 6 7 8 9 10 Revision Date: Pg. 1 of 1 Prepared By: Have risk priorities been revised when corrective actions have been completed and verified? Question Was the DFMEA prepared using the Chrysler, Ford and General Motors Potential Failure Mode and Effects Analysis (FMEA) reference manual, and applicable customer specific requirements? Have historical campaign and warranty data been reviewed? Have best practices and lessons learned from similar part DFMEAs been considered? Does the DFMEA identify Special Characteristics? Have pass-through characteristics (glossary) been identified and reviewed with affected suppliers for FMEA alignment and appropriate controls in the supply base? No N/A Comment/Action Required Yes Have special characteristics designated by the customer or organization been reviewed with affected suppliers to assure FMEA alignment? Have design characteristics that affect high risk priority failure modes been identified? Have appropriate corrective actions been assigned to high risk priority numbers? Have appropriate corrective actions been assigned to high severity numbers? A-2 DESIGN INFORMATION CHECKLIST Customer or Internal Part No. Revision Level Person Due Responsible Date 1 a b c 2 3 4 5 6 7 8 9 10 11 12 13 Revision Date: Pg. 1 of 3 Comment/Action Required Does the design require: A. General Are all specified tests, methods, equipment and acceptance criteria clearly defined and understood? Have Special Characteristics been selected? Has assembly build variation analysis been considered? Has Design of Experiments been considered? Question - New materials? - Special tooling? Yes No N/A Has a DFMEA been completed? Has a DFMA (Design for Manufacturability and Assembly) been completed? Have service and maintenance issues been considered? Has the Design Verification Plan been considered? If yes, was it completed by a cross functional team? - New technology or process? Is bill of material complete? Are Special Characteristics properly documented? Is there a plan for prototypes in place? A-2 DESIGN INFORMATION CHECKLIST - CONTINUED Customer or Internal Part No. Revision Level Person Due Responsible Date 14 15 16 17 18 19 20 21 22 23 24 25 Revision Date: Pg. 2 of 3 Are test parameters sufficient to address required use conditions, i.e., production validation and end use? Have parts manufactured at minimum and maximum specifications been tested as required? Has customer approval been obtained, e.g., for testing and documentation, as required? C. Engineering Performance Specifications Is the specified in-process performance test sampling size and/or frequency consistent with manufacturing volumes? Will all product testing be done in-house? If not, is it done by an approved supplier? Are reference dimensions identified to minimize inspection layout time? Are sufficient control points and datum surfaces identified to design functional gages? Are tolerances compatible with accepted manufacturing standards? Is the customer designated engineering change management process used to manage engineering changes? Have special characteristics been identified? Question Can existing and available inspection technology measure all design requirements? Yes No N/A B. Engineering Drawings Comment/Action Required A-2 DESIGN INFORMATION CHECKLIST - CONTINUED Customer or Internal Part No. Revision Level Person Due Responsible Date D. Material Specification 26 27 28 29 a b c 31 a 32 a b c d Revision Date: Pg. 3 of 3 Prepared By: - If checked in-house, are competent people available to assure accurate testing? - If checked in-house, is test equipment available? Will outside laboratories be used? - Does the organization have a process in place to assure laboratory competency such as accreditation? NOTE: Competency needs to be assured, regardless of the organization's relationship with the laboratory. Has the organization developed and implemented a process to control incoming material quality? Have material characteristics requiring inspection been identified? If so, 30 - Will characteristics be checked in-house? Are special material characteristics identified? Where the organization is design responsible, are specified materials, heat treat and surface treatments compatible with the durability requirements in the identified environment? Yes No Where required, are the material suppliers on the customer approved list? N/A Comment/Action Required Question - Have polymeric parts been identified/marked per customer requirements? Have the following material requirements been considered: - Handling, including environmental aspects? - Storage, including environmental aspects? - Have the materials/substance composition been reported in accordance with customer requirements e.g., IMDS? A-3 NEW EQUIPMENT, TOOLING AND TEST EQUIPMENT CHECKLIST Customer or Internal Part No. Revision Level Person Due Responsible Date 1 Does the design require: a b c d 2 a b c 3 a b c 4 5 6 Revision Date: Pg. 1 of 2 - New materials? - Quick change? Comment/Action Required - New test equipment (including checking aids)? Have lists been prepared identifying: (Include all suppliers) Have acceptance criteria been agreed upon for: (Include all suppliers) - New equipment? - New tooling? - New test equipment (including checking aids)? Will a preliminary capability study be conducted at the tooling and/or equipment manufacturer? - Volume fluctuations? - Mistake proofing? - New equipment? - New tooling? Has test equipment feasibility and accuracy been established? Is a preventative maintenance plan complete for equipment and tooling? Yes No N/A Question A-3 NEW EQUIPMENT, TOOLING AND TEST EQUIPMENT CHECKLIST - CONTINUED Customer or Internal Part No. Revision Level Person Due Responsible Date 7 8 9 10 11 12 13 14 Revision Date: Pg. 2 of 2 Prepared By: Has the measurement equipment been verified and documented showing qualification for the required scope of measurement and testing? Yes No N/A Comment/Action Required Will capable gages be available to run preliminary process capability studies at the equipment supplier's facility? Will preliminary process capability studies be run at the processing plant? Have process characteristics that affect special product characteristics been identified? Were special product characteristics used in determining acceptance criteria? Are setup instructions for new equipment and tooling complete and understandable? Question Does the manufacturing equipment have sufficient capacity to handle forecasted production and service volumes? Is testing capacity sufficient to provide adequate testing? A-4 PRODUCT/PROCESS QUALITY CHECKLIST Customer or Internal Part No. Revision Level Person Due Responsible Date 1 2 3 4 5 a b c d 6 a b c 7 a b c d e f 8 Revision Date: Pg. 1 of 4 - Control plan requirements? - Layout inspection? - Engineering performance testing? - Problem reaction and resolution analysis? Has training been completed for: Is there a documented training program that: Yes No N/A Comment/Action Required - Includes all employees? - Lists whose been trained? Question Is customer assistance or approval required for the development of the control plan? Is each operation provided with process instructions that are keyed to the control plan? Are there sufficient personnel identified to cover: Has the organization identified who will be the quality liaison with the customer? Has the organization identified who will be the quality liaison with its suppliers? Has the quality management system been reviewed and approved per customer specific requirements? - Other topics as identified? - Provides a training schedule? - Statistical Process Control? - Capability studies? - Problem solving? - Mistake proofing? - Reaction plans? A-4 PRODUCT/PROCESS QUALITY CHECKLIST - CONTINUED Customer or Internal Part No. Revision Level Person Due Responsible Date 9 10 11 12 a b c d e 13 a b c d e 14 15 16 a Revision Date: Pg. 2 of 4 - Have engineering tests (dimensional, material, appearance, and performance) been completed and documented as required in accordance with customer requirements? Is there an identified problem solving process that includes root cause analysis? Are the latest drawings and specifications available for the operator, in particular at the points of the inspection? Question No N/A Comment/Action Required Were operator/team leaders involved in developing standard operator instructions? Do inspection instructions include: - Easily understood engineering performance specifications? Are standard operator instructions accessible at each work station? Do operator instructions include pictures and diagrams? Yes - Accessible? - Documentation requirements? - Test frequencies? - Sample sizes? - Reaction plans? - Appropriate, easily understood and legible? - Available? Are visual aids: - Approved? - Dated and current? Is there a procedure to implement, maintain, and establish reaction plans, for issues such as out of control conditions based on statistical process control? A-4 PRODUCT/PROCESS QUALITY CHECKLIST - CONTINUED Customer or Internal Part No. Revision Level Person Due Responsible Date 17 18 a b c d 19 20 a b 21 22 23 a b c d e 24 Revision Date: Pg. 3 of 4 Are layout inspection equipment and facilities adequate to provide initial and ongoing layout of all details and components in accordance with customer requirements? - Accepted? - Monitoring and measurement devices? - Gage instructions? Is there a documented procedure for controlling incoming material that may include, for example, the following items: Have sample production parts been provided per customer requirements? - Characteristics to be inspected? - Frequency of inspection? - Sample size? - Designated location for approved product? - Disposition of nonconforming products? Question Have provisions been made to certify and calibrate gages and test equipment at a defined frequency that is appropriate? Are the current forms/logs available for appropriate personnel to record inspection results? Are the following available and placed at the appropriate points of the operation? Have initial process capability studies been conducted per customer requirements? Have required measurement system capability studies been: - Completed? - Reference samples? - Inspection logs? Yes No N/A Comment/Action Required A-4 PRODUCT/PROCESS QUALITY CHECKLIST - CONTINUED Customer or Internal Part No. Revision Level Person Due Responsible Date 25 26 27 28 29 30 31 32 Revision Date: Pg. 4 of 4 Prepared By: Question Is there an appropriate lot traceability procedure? Are periodic assessments of the quality system planned and implemented? Is there a procedure to requalify repaired/reworked material? Is there a procedure to identify, segregate, and control nonconforming products to prevent shipment? Are rework/repair procedures available to assure conforming product? Has a master sample, if required, been retained as part of the part approval process? Has the customer approved the packaging and the packaging specification? Are periodic audits of outgoing products planned and implemented? Yes No N/A Comment/Action Required A-5 FLOOR PLAN CHECKLIST Customer or Internal Part No. Revision Level Person Due Responsible Date 1 2 3 4 5 a b 6 7 a b 8 9 10 11 12 Revision Date: Pg. 1 of 1 Prepared By: Are facilities adequate to control movement of nonconforming incoming material? - Of adequate size? - Properly lighted? - Staging areas? - Impound areas? Is material protected from overhead or air handling systems contamination? Question Has sufficient space been allocated for all equipment? Yes No N/A Comment/Action Required Are there adequate: Are inspection points located to prevent shipment of nonconforming products? Are there controls for each process to eliminate contamination or inappropriate mixing of product? Have facilities been provided for final product audit? Have lean concepts been applied in considering material flow? Does the floor plan identify all required process and inspection points? Have clearly marked areas for all material, tools, and equipment at each operation been considered? Do inspection areas contain necessary equipment and record storage? Are process and inspection areas: A-6 PROCESS FLOW CHART CHECKLIST Customer or Internal Part No. Revision Level
Person Due Responsible Date 1 2 3 4 5 6 7 Revision Date: Pg. 1 of 1 Prepared By: No Comment/Action Required N/A Are material controls for movement and staging of product including appropriate identification properly defined and implemented? The controls should address incoming supplier product as well as subcontracted processes? Has the pull system/optimization been considered for this process? Have provisions been made to identify and inspect reworked product before being used? In the development of the process flow chart, was the DFMEA used, if available, to identify specific characteristics that may be critical? Is the flow chart keyed to product and process checks in the control plan and PFMEA? Does the flow chart describe how the product will move, i.e., roller conveyor, slide containers, etc.? Yes Question Does the floor chart illustrate the entire process from receiving through shipping, including outside processes and services? A-7 PROCESS FMEA CHECKLIST Customer or Internal Part No. Revision Level
Person Due Responsible Date 1 2 3 4 5 6 7 8 9 10 11 Revision Date: Pg. 1 of 1 Prepared By: Have you applied the appropriate controls to address all of the identified failure modes? Were severity, detection and occurrence revised when corrective action was completed? Do the effects consider the customer in terms of the subsequent operation, assembly, and product? Were customer plant problems used as an aid in developing PFMEA? Have the causes been described in terms of something that can be corrected or controlled? Have provisions been made to control the cause of the failure mode prior to subsequent or the next operation? Have all operations affecting customer requirements including fit, function, durability, governmental regulations and safety been identified and listed sequentially? Were similar part/process FMEA's considered? Have historical campaign and warranty data been reviewed and used in the analysis? Was the Process FMEA prepared by a cross functional team? Has the team taken into account all customer specific requirements, including FMEA methodologies as shown in the current edition of FMEA? Have all operations including subcontracted, or outsourced processes and services been considered? Question Yes No N/A Comment/Action Required A-8 CONTROL PLAN CHECKLIST Customer or Internal Part No. Revision Level
Person Due Responsible Date 1 2 3 4 5 6 7 8 9 10 11 12 Revision Date: Pg. 1 of 1 Prepared By: Have measurement systems analysis been completed in accordance with customer requirements? Are gages and test equipment available as required by the control plan? Are engineering performance testing and dimensional requirements identified? Are sample sizes based upon industry standards, statistical sampling plan tables, or other statistical process control methods or techniques? Does the control plan address incoming (material/components) through processing/assembly including packaging? Were DFMEA and PFMEA used to prepare the control plan? Are material specifications requiring inspection identified? Was the control plan developed according to the methodology described in Chapter 6 of this APQP manual? Have all the controls identified in the PFMEA been included in the control plan? Question Are all special product/process characteristics included in the control plan? If required, has the customer approved the control plan? Are the gage methodology and compatibility appropriate to meet customer requirements? Yes No N/A Comment/Action Required Meeting Plan Checklist AQE Input Utilize Program Review Form -or - Utlize Express Program Review Form Engineering Input Buyer Input (from quote) Supplier Input Other Potential Supplier Input Pilot and Prototype requirements and timing. Key/Critical characteristics for PPAP PPAP Requirements R@R Timing and Requirements Delphi's Customer Specific Requirements Introduction/Instructions to all Delphi Supplier Websites. Latest part prints and specifications Program Timing / Critical Characteristics Technical Documents including sub-component drawings. Supplier issues/concerns not associated with Delphi. Questions/concerns needing to be addressed by Delphi Supplier Scorecard, be prepared to discuss Program Timing including tooling, PPAP, R@R Supplier issues/concerns caused by Delphi Delphi. Packaging plan Quoted Tool Capacity Estimated Annual Volume Manufacturing Site Organizational chart Subcontractors/Sub-Tier Mgt Capability studies on similar parts. Preliminary Process Flow Diagram (PFD) Preliminary Control Plan Preliminary Timing Charts Preliminary PFMEA Description of Operator Training program Tooling / Equipment Plans Checking Fixture Plan Prototype Plan On-Going Product Assurance Testing Completed Team Feasibility Commitment Error Proofing/ Poke-Yoke Techniques Information on the manufacturing facility (Location, Capacity, etc.) Updated supplier information (Supplier Profile) including contact list. Program Information such as estimated annual usage, PPAP dates, SOP dates, etc. Major disruptions, Problem Cases, PPM/Total Defects Reduction Plan Proof of Delphi required quality certifications or transition plans (Should be posted in Supplier Profile) Plan for communication between technical support and manufacturing plant. Page 19 Last Revised: 8/22/07 DELPHI PROGRAM REVIEW SUMMARY Date of Review: New Risk Level of Product(s) Supplier : (Determine upon completion of Program Review) Supplier Duns: Sub-Tier Supplier **: Supplier/Mfg Location: PART NUMBER DESCRIPTION MODEL DELPHI PLATFORM HIGH VOLUME YEAR START OF SCENARIO PRODUCTION (Vehicles) 1 2 3 4 5 6 CHECK IF IN ATTENDANCE DELPHI CONTACTS TITLE NAME AQE SQE BUYER PROGRAM MGR PPAP COORDINATOR COMPONENT ENGINEER PRODUCT ENGINEER RESPONSE TEAM SUPPLIER CONTACTS NAME PRESIDENT QUALITY MANAGER KEY CONTACT PPAP CONTACT QUALITY CONTACT RUN@RATE CONTACT Highlight first column in color to indicate activity requirements. LEGEND: COMPLETE (Ctrl-g) OPEN WITH RECOVERY PLAN (Ctrl-y) NO PLAN OR PLAN DOES NOT MEET PROGRAM TIMING (Ctrl-r) A 1 2 3 4 B 1 2 3 4
** List if sub-tier supplier contributes more than 50% of manufacturing, controls a key process or directly affects a key product characteristic. A separate program review may be required for this supplier. Reference Team Feasibility document on RFQ. Critical process sub-tiers for heat treating, coating and plating must comply with the AIAG assessment requirements stated in CQ9, 11 and 12. Including qualified auditors to complete the assessments. See Section K Progress Actual Completion Date Forecast Completion Date Action Plan Responsibility Issues Description and/or Sketch Actual Completion Date Responsibility Forecast Completion Date Action Plan Progress Intended use of product. End use application of product. Issues Description and/or Sketch Product Application Does the supplier have working knowledge of the following items? Latest Prints and Specifications, Traceability Source restrictions specified by engineering. Design Review Identify characteristics that will require controls. (KPC's, KCC's, CQC's, QCI's) Ideally, a six sigma capability is the goal. Note gaps between desired and actual, with action plans to close. Critical dimensions and interfaces of product KPC's, KCC's, CQC's, QCI's, Pass-Through Characteristic/Feature Fit & Function, Safety Compliance Part Packaging Specification Part Labeling requirements (SQ can note date that this Delphi PC&L requirement was reinforced with the supplier). Supplier PHONE EMAIL PHONE EMAIL Link to AIAG Web Site
Note: Shipping Container Pkg & Labeling requirements (Suppliers must comply with requirements. Communicate to suppliers that they should contact their Delphi PC&L rep. if they have questions or need assistance. Information can also be found on the Delphi Page 20 C 1 2 3 4 5 6 7 D 1 2 3 E 1 2 F 1 2 3 G 1.1 1.2 1.3 1.4 H 1.1 1.2 1.3 2 3 4 I 1 2 3 4 5 Progress Progress Can your process meet Cpk =/> 1.67? Responsibility Measurement System Analysis Guidelines Add equipment used for Capability Assessment and MSA requirements Details Forecast Completion Date Action Plan Actual Completion Date Progress Progress Progress Progress Progress Actual Completion Date Actual Completion Date Actual Completion Date Actual Completion Date Actual Completion Date Actual Completion Date Action Plan Action Plan Action Plan Action Plan Action Plan Action Plan Forecast Completion Date Forecast Completion Date Forecast Completion Date Forecast Completion Date Forecast Completion Date Forecast Completion Date Responsibility Responsibility Responsibility Responsibility Responsibility Responsibility Details Details Details Platform Model Year Delphi Estimated Annual Volume Supplier PPAP Due Date Delphi SOP Delphi Manufacturing Site Supplier Quoted Tool Capacity (5 days) Can your process meet Ppk =/> 1.33? Goal is 2.0 Product Requirements & Timing Record the following if applicable. Prototype requirements. Product Measurement Plan Have acceptable measurement methods been confirmed and correlated? Has Delphi received the suppliers plan for dimensional layout and measurement of the component? (Should include the measurement methods, layout, datums, tools, equipment and fixtures (if applicable)) Has engineering reviewed and approved the supplier plan for dimensional layout and measurement? Has the Delphi Receiving Facility, reviewed and approved the supplier plan for dimensional layout and measurement? (Applicable for sites with a Receiving Inspection) Gaging Completion Dates Capability Assessment Guidelines List Characteristic(s) to be used in capability study. Measurement Equipment #2 & Methodology KPC / QCI (note details in column) KPC / QCI (note details in column) Measurement Equipment #1 & Methodology Not applicable: The supplier has received dimensional accreditation by the using division. Supplier Tooling Requirements Develop a program review for the tooling supplier on critical components. Supplier Tooling Completion Dates Measurement Equipment #5 & Methodology Tooling Supplier Name (if different) Supplier Gage Review Mutual Agreement on gage concept proposal. Certify Gage to product design record. Measurement Equipment #4 & Methodology Measurement Equipment #3 & Methodology Gage Evaluation including Measurement System Analysis (MSA) KPC / QCI (note details in column) Capability Study Parameters Details Details Details Program Information List information required below Pre-Production Requirements Other Product Requirements Development and Approval of Gage Design Plan Page 21 6 J 1 2 3 K 1 2 3 L
1 2 3 4 5 M 1 2 3 4 N
1 2 3 4 5 O 1 1.1 1.2 1.3 1.4 1.5 Link to Run@Rate Plan (Use attached link or worksheet version provided.) Actual Completion Date Responsibility Forecast Completion Date Run@Rate Requirements The link below will take you to the Delphi R@R Plan. Utilize the R@R Plan for discussions. List potential issues below for tracking purposes. Determine if preliminary data from supplier accurately depicts FTQ results. Progress https://delphi.portal.covisint.com/c/document_library/get_file?folderId=114313&name=DLFE-103455.xls Details Action Plan Check procedure or methods in place to comprehend FTQ documentation and improvement. FTQ Improvement Process Documentation Review the use of Gate Charts / Step Down Charts / Alarm Charts (Appendix 31_2 & 57_3) First Time Quality (FTQ) Improvement Process Details FTQ Improvement Process Initiation Review Delphi's FTQ procedure and training presentations as required. Action Plan Responsibility Forecast Completion Date Actual Completion Date Progress Forecast Completion Date Actual Completion Date Action Plan Progress Are DFMEA open items addressed on an action plan and communicated to Delphi's PDT? Responsibility Actual Completion Date https://delphi.portal.covisint.com/c/document_library/get_file?folderId=114313&name=DLFE-103457.xls PPAP Guidelines The link below will take you to the Delphi SUPPLIER PPAP SUBMISSION CHECKLIST. Utilize the Checklist for PPAP discussions. List potential issues below for tracking purposes. Details Responsibility Forecast Completion Date Action Plan Progress WEBSITE INFORMATION Determine the suppliers access and working knowledge of each Delphi database below. Details Responsibility Forecast Completion Date Action Plan Actual Completion Date Progress Supplier Profiles (Discuss Red/Yellow/Green status) Capability to access/update the following: Supplier Scorecard (Updated copy if current supplier) Supplier Suggestions Program (SSP/SCR) Problem Solver https://delphi.portal.covisint.com/c/document_library/get_file?folderId=114313&name=DLFE-103455.xls Customer Specific Requirements / Quality Expectations Run@Rate Plan Run@Rate Worksheet Design Responsible Suppliers List all issues/requirements if the supplier is design responsible. Details Measurement Equipment #6 & Methodology Was a Design Failure Modes & Effects Analysis (DFMEA) initiated by the supplier? Has the Delphi PDT reviewed the DFMEA? Link to SUPPLIER PPAP SUBMISSION REQUIREMENTS CHECKLIST (Use attached link or worksheet version provided.) Action Plan Actual Completion Date Progress CQI 9 Heat Treatment assessment is required: Special Process For Suppliers and Sub-Suppliers with CQI-9, 11 or 12 requirements, complete the following: Audit Completion Date Responsibility Forecast Completion Date CQI 11 Plating assessment is required: CQI 12 Coating assessment is required: Page 22 1.6 2 2.1 2.2 Initial electronic PPAP submissions SSP/SCR required PPAP submissions Registered to the Delphi Supplier Website Mainly used for electronic PPAP submissions Additional Forms & Procedures available on the website Page 23 The following instructions are intended to help the AQE/SQE in performing the Program Review. Take a moment to review the Instructions. The intent of the program review is to engage the supplier in conversations about various aspects of the current program/parts and determine areas of concern that will need further action. The form is protected/locked so that users can tab through fields. To allow attachments (such as program rosters) and/or and/or additional information into any open field within the form, the form can be unprotected. The password is "unlock". This will allow each user to customize the program review to fit their needs while continuing to use a common form and process. We will start the instructions with definitions and acronyms: KPC Key Product Characteristics Most important product features or material properties for meeting customer requirements. The two kinds of KPCs are 1) safety and compliance, and 2) fit and function. KPCs may be attributes (present or not). It is required to target variable KPCs at nominal and reduce variation continuously because these characteristics are optimized at the nominal specification and have a loss function associated with deviating from nominal. KCC Key Process Control Characteristic Most important process characteristics that have a direct effect on the KPCs. Suppliers may designate additional process characteristics as KCCs. QCI Quality / Customer Interface A feature or property of a product that is contacted directly by the customer and has an immediate impact on their satisfaction if not within limits. Or, a characteristic that does not meet the KPC criteria, but is deemed critical to the final product or its manufacturability. QCC Quality Control Characteristic Most important process characteristics that have a direct effect on the QCI's. Suppliers may designate additional process characteristics as QCI's. PPAP Product Part approval process. Pass-Through Characteristic Is a characteristic/feature where an anomoly only declares itself under certain conditions such as environmental stimulation and cannot be tested in Delphi's operations (i.e. soft tie rods, stepper motor with step loss and steering hose with incorrect rubber component. Page 24 Last Revised: 8/22/07 The first part of the Program Review is an informational list used by Delphi and the Supplier for better communication. Fill in the following information as thoroughly as possible: Date of Review Supplier -include both the facility name and parent name where applicable Supplier Duns Code -this is in reference to the manufacturing site producing the product. Supplier/Mfg Location Part Numbers PPAP Date Description Platform Model Year SOP Date Supplier Contacts: -List key supplier contacts Key Contact PPAP Contact Quality Contact Run@Rate Contact Delphi Contacts -List key Delphi contacts AQE SQE Buyer Program Manager PPAP Coordinator Component Engineer Product Engineer Response Team New Risk Level of Product -Once the review has been completed, evaluate the program risk based on your findings. Sections A through M are used to track the progress of the supplier through various aspects of building a new product. Each section focuses on a specific area and is as comprehensive as possible. The formatting for these three colors has been automated. Go to the cell you want to change, then hit the following key: for red use "Ctrl-r" for yellow use "Ctrl-y" for green us "Ctrl-g" this coding will also show up in black/white copies with patterns for each color. . The columns represented in each section are used to promote communication between Delphi and the supplier. It also determines responsibility, forecasts completion dates, action plans, actual completion dates and progress. Each block is expandable to add information as necessary. The following gives an explanation of each section: Section A Section B Review prints/specs/ QCI/KPC, and pass-through characteristic/feature, packaging and labeling requirements. Section C Review with supplier so they understand the final product and it's requirements. Section D # of parts required, type of product (saleable vs non-saleable) to be recorded. Section E Tooling completion and possible roadblocks should be discussed. Product Application The first columns will be used to color code each line item. Green indicates completed, Yellow indicates Open with recovery plan, Red indicates the suppliers process will not meet Delphi requirements. Supplier Tooling Requirements Review how the product will be used at Delphi and the customer, etc. Product Requirements & Timing Program Information Design Review Page 25 Last Revised: 8/22/07 Section F Evaluate and approve gage designs. Section G Consider the measurement req't and techniques that will be used for dimensional layout on the component prior to ppap. Section H Determine based on the print requirements, customer requirements. Detail this section well. Section I Based on the item listed in section H, detail equipment and methodologies that will be used. Section J If your supplier is responsible for the design, this section should be discussed. Section K Special Process Evidence of conformance to required CQI assessment required here. Section L Hyperlink to Delphi's PPAP checklist Section M Training and or evidence of conformance is reviewed in this section. Section N Hyperlink to Delphi's R@R plan Section O Lists all websites and programs the supplier will need in working with Delphi. Website Information Run@Rate Requirements First Time Quality (FTQ) Improvement Process PPAP Guidelines Product Measurement Plan Design Responsible Suppliers Measurement Systems Analysis Guidelines Capability Assessment Guidelines Supplier Gage Review Page 26 Last Revised: 8/22/07 Section A: Supplier Program Review Part Number: Delphi Information (From Roster Database & Request for Sourcing): Family Parent Part No. (if any): 1 Delphi Start Of Production Date Prod. Mfg. Loc.: 2 Year: 3 Annual Usage: 4 Peak Weekly Usage: 5 Type of Build: 6 Parts required Date: 7 Quantity: 8 PML 9 Build when PPAP is required: 10 Supplier PPAP Due Date 11 PPAP Level Required 3 12 Comments Section B: Supplier Commitments (Supplier complete): 13 Supplier First Parts Promise Date 14 Estimated PPAP package delivery 15 Supplier Quoted 5 Day Capacity (vs. Peak Usage in question #4) 16 The supplier is responsible to register and use the Delphi Supplier Websites and must be capable to update and access the following: Supplier Profiles Supplier Suggestion Program (SSP / SCR) Problem Solver Customer Specific Requirements/ Quality Expectations IMDS system (reportable Chemicals) 17 The Supplier agrees to and understands the following: "Express" Program Review Volume Information Forecasted Builds Page 27 Last Revised: 8/22/07 1. The only authorization to implement Delphi engineering changes (including marked up prints) must be issued by the Delphi Buyer. 2. No change, of any kind, shall be made in material content, processing methods, testing methods, or location of manufacture without the prior written approval of Delphi Corporation. Agreed by: Date 18 Supplier Comments/ Concerns: Section C: Run @ Rate : 19 Is Part Commodity Exempt? Y/N Letter Location: 20 Exemption Calc. (highest # 15 / # 4) (if less than 40%, may exempt Run @ Rate) 21 Approving Supplier Quality Manager Date: 22 Comments: "Express" Program Review For Semiconductors Run at Rate is exempt. To ensure commitments are met a CAPACITY STUDY is required. Authorized representative Page 28 Last Revised: 8/22/07 SPDP Express Form Instructions PRINT IN PORTRAIT MODE l SPDP Express forms should be filled in, transmitted, and stored electronically. For E&S - They should be stored in T:\PURCHASING\SUPL_DEV\AQE\RISK ASSESSMENTS\EXPRESS\"COMMODITY"\"SUPPLIER NAME"\"PART #" Please use the part number as the first part of the filename and put a zero in front of 9 million part numbers (to achieve 8 digits and proper sort order by Windows Explorer). l The tab key can be used to move to the next available field in the form to enter data. Similarly, shift_tab will move to the previous available field. For filling in the SPDP Express form: l Section A: Volume Information and Scheduled Builds (lines 1 to 10) should be filled in by the Product Engineer or the Program Team Leader. Line 11 will be filled in by the AQE Analyst. l Section B should be filled in by the Supplier (lines 13 to 18). Enter the Supplier Name in the appropriate cell and enter the name and date of the authorized Supplier Representative who is filling in the form. l Section C should be filled in by the AQE. If the part commodity is exempt (see Express form for criteria), it should be listed in the Commodity Exemption letter signed by the Supplier Quality Manager. This is expected to be one letter listing all exempted commodities and stored in one location for reference by all of Supplier Quality. Page 29 Last Revised: 8/22/07 DELPHI Supplier Quality FMEA SEVERITY RANKINGS
Note #1: Any Failure Mode affecting the Vehicle Assembly Plant MUST be ranked an 8 or higher. Note #2: Any Failure Mode affecting a Delphi Plant MUST be ranked 5 or higher.
Select from the categories below, using the highest applicable ranking.
Ranking Effect End Customer Vehicle Assembly Plant Delphi Plant Supplier Plant 10 Hazardous- without warning Potential failure mode affects safe vehicle operation and/or involves noncompliance with government regulation without warning. Potential failure mode may cause unsafe condition for plant personnel without warning. Potential failure mode may cause unsafe condition for plant personnel without warning. Potential failure mode may cause unsafe condition for plant personnel without warning. 9 Hazardous-with warning Potential failure mode affects safe vehicle operation and/or involves noncompliance with government regulation with warning. Potential failure mode may cause unsafe condition for plant personnel with warning. Potential failure mode may cause unsafe condition for plant personnel with warning. Potential failure mode may cause unsafe condition for plant personnel with warning. 8 Very High Vehicle/item inoperable (loss of primary function); failure mode may cause customer walk home, field return, or durability issue. Potential failure mode may cause a spill/major disruption, repair, assembly difficulty, rework, or sorting at the Vehicle Assembly Plant Potential failure mode may cause a spill/major disruption at a Delphi Plant.
7 High Vehicle/item operable but at a reduced level of performance. Customer very dissatisfied. Failure mode may cause vehicle repairs at Dealer. Includes Noise issues (squeak/rattle).
See Note #1 Potential failure mode may cause repair, assembly difficulty, rework, sorting at a Delphi plant.
6 Moderate Vehicle/item operable but comfort/convenience item(s)) inoperable/not performing to customer expectation (e.g.. Noise)
See Note #1 Potential failure mode may cause special handling of components at Delphi-S.
5 Low Vehicle/item operable but comfort/convenience item(s) operable at a reduced level of performance.
See Note #1 Potential failure mode may cause inconvenience to Delphi prior to assembly.
4 Very Low Fit and finish item does not conform. Defect noticed by most customers.
See Note #1 See Note #2 3 Minor Fit and finish item does not conform. Defect noticed by average customers.
See Note #1 See Note #2 2 Very Minor Fit and finish item does not conform. Defect noticed by discriminating customers.
See Note #1 See Note #2 1 None No effect. See Note #1 See Note #2
Probability Likely Failure Rates Ppk Ranking Very High: Persistent Failures
100 per thousand pieces
50 per thousand pieces
< 0.55
> 0.55
10
9
High: Frequent Failures
20 per thousand pieces
10 per thousand pieces
> 0.78
> 0.86
8
7
Moderate: Occasional Failures
5 per thousand pieces
2 per thousand pieces
1 per thousand pieces > 0.94
>1.00
>1.10 6
5
4 Low: Relatively Few Failures
0.5 per thousand pieces
0.1 per thousand pieces
>1.20
> 1.30
3
2 Remote: Failure is unlikely
< 0.001 per thousand pieces *
> 1.67
1
Note: Identical to Manual except for Ranking of 1. Manual allows for .01 per thousand (10 PPM) DELPHI Supplier Quality FMEA OCCURRENCE EVALUATION RANKINGS Sample calculation to determine Ppk value from a likely failure rate of 5 per thousand pieces (see FMEA third Appendix I) . Ranking
Effect PFMEA 10
Absolute Uncertainty
Cannot detect or is not checked.
9
Very Remote
Control is achieved with indirect or random checks only.
8
Remote
Control is achieved with visual inspection only.
7
Very Low
Control is achieved with double visual inspection only.
6
Low
Control is achieved with charting methods, such as SPC (Statistical Process Control) OR gauging performed on setup and first-piece check. * 5
Moderate
Control is based on variable or attribute gauging performed 100% of the parts after parts have left the station.
4 Moderately High Error detection in subsequent operation. * 3
High
Error detection in-station, or error detection in subsequent operations by multiple layers of acceptance: supply, select, install, verify. Cannot accept discrepant part.
Discrepant parts cannot be made because item has been error-proofed by process/product design.
* Note: Identical to Manual except for Rankings of 6 and 4. Words OR gauging performed on setup and first piece check moved from a detection of 4 to a detection of 6 DELPHI Supplier Quality FMEA Detection Rankings