Quality Management

Quality management is a method for ensuring that all the activities necessary to design,
develop and implement a product or service are effective and efficient with respect to the
system and its performance. Quality management can be considered to have three main
components: quality control, quality assurance and quality improvement. Quality
management is focused not only on product quality, but also the means to achieve it.
Quality management therefore uses quality assurance and control of processes as well as
products to achieve more consistent quality.
Component Of Quality Management
There are the main components of Quality Management:
Components:
Quality Control
Quality Assurance
Quality mprovemet
Quality Control
Quality control is a process employed to ensure a certain level of quality in a product or
service. t may include whatever actions a business deems necessary to provide for the
control and verification of certain characteristics of a product or service. The basic goal
of quality control is to ensure that the products, services, or processes provided meet
specific requirements and are dependable, satisfactory, and fiscally sound.
!ssentially, quality control involves the e"amination of a product, service, or process for
certain minimum levels of quality. The goal of a quality control team is to identify
products or services that do not meet a company#s specified standards of quality. f a
problem is identified, the $ob of a quality control team or professional may involve
stopping production temporarily. %epending on the particular service or product, as well
as the type of problem identified, production or implementation may not cease entirely.
Quality Assurance
Quality assurance, or QA for short, is the activity of providing evidence needed to
establish quality in wor&, and that activities that require good quality are being performed
effectively. All those planned or systematic actions necessary to provide enough
confidence that a product or service will satisfy the given requirements for quality.
Quality assurance activities
Quality assurance covers all activities from design, development, production, installation,
servicing and documentation. This introduced the rules: 'fit for purpose' and 'do it right
the first time'. t includes the regulation of the quality of raw materials, assemblies,
products and components( services related to production( and management, production,
and inspection processes.
)ne of the most widely used paradigms for QA management is the *%CA +*lan,%o,
Chec&,Act- approach, also &nown as the .hewhart cycle.
Failure testing
Quality assurance covers all activities from design, development, production, installation,
servicing and documentation. This introduced the rules: 'fit for purpose' and 'do it right
the first time'. t includes the regulation of the quality of raw materials, assemblies,
products and components( services related to production( and management, production,
and inspection processes.
Statistical control
Many organi/ations use statistical process control to bring the organi/ation to .i" .igma
levels of quality, in other words, so that the li&elihood of an une"pected failure is
confined to si" standard deviations on the normal distribution. This probability is less
than four one,millionths. tems controlled often include clerical tas&s such as order,entry
as well as conventional manufacturing tas&s.
Traditional statistical process controls in manufacturing operations usually proceed by
randomly sampling and testing a fraction of the output. 0ariances of critical tolerances
are continuously trac&ed, and manufacturing processes are corrected before bad parts can
be produced.
ISO 17025
.) 12345 is an international standard that specifies the general requirements for the
competence to carry out tests and or calibrations. There are 15 management requirements
and 13 technical requirements. These requirements outline what a laboratory must do to
become accredited. Management system refers to the organi/ation6s structure for
managing its processes or activities that transform inputs of resources into a product or
service which meets the organi/ation6s ob$ectives, such as satisfying the customer6s
quality requirements, complying with regulations, or meeting environmental ob$ectives.