Unit 1: Customer Service and the Role of the Event Manager
Introduction Key qualities of an Event Manager Delivering reliable customer service Creating a seamless service Supporting clients Unit 2: The Event Planning Process Event documentation Choosing a venue Research Managing problems The Event Planning Process Unit 3: Types of Event Requiring Management Birthday party planning Organising a charity event Black Tie events Festivals and outdoor concerts Unit 4: Health and Safety Health and safety policies Risk assessment Large and small events The health and safety coordinator Unit 5: Planning Small and Private Client Events Building a client relationship Overcoming difficulty Events at private homes Planning small corporate events Unit 6: Running an Event Management Business from Home Marketing your business Financial details required by HMRC Starting an Event Management business IT requirements Starting Your Own Business Level 3 Unit 1: Preparing to Start Your Business Why start your own business? Character and motivation Before you start: managing yourself and planning Market research Sales and profits Competitors Financial planning Suppliers Employing people Stock and asset management Unit 2: Defining Your Business Deciding on the form of your business (sole trader, partnership, limited company) How to decide what is best for you Setting goals for yourself Unit 3: Marketing Your product or service Value for money Competition Segmenting your market Pricing Unit 4: Customers Identifying your potential customers Promoting your business Before sale After sale Unit 5: Finance Understanding your business finances Working with figures Break-event point Fixed and current assets Cash flow Sources of finance Managing your money Unit 6: Your Business Plan Why do you need a business plan? The format and structure of your business plan Yourself, your people. your values, your mission Your business model Your market Your competition Development Profit forecast Risks The Event Management and Starting Your Own Business course is assessed through a series of written assignments, which are submitted to your tutor for marking. There is no external examination required. There are no time limits on this course, so you can study at your own pace without the pressure of tight deadlines. Total study time for this course is around 120 hours, although this is approximate and the pace at which you work is up to you. This course is designed for distance learning at home or at work. Students receive a course manual, assignments and a study guide, as well as tutor support by email. At the end of this course successful learners will receive a level 3 NCFE Award certificate of achievement in Event Management and a level 3 NCFE Award certificate of achievement in Starting Your Own Business. That means that these courses are independently accredited at a level of learning equivalent to level 3 on The Qualifications and Credit Framework (QCF) for England, Wales and Northern Ireland (where level 2 and 3 courses are similar in difficulty to GCSEs and A Levels, respectively). The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual's QCF level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved. This course has been accredited under NCFE IIQ Licence by Open Study College which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to courses. NCFE is recognised as an Awarding Organisation by the qualification regulators for England, Wales, and Northern Ireland. These are Ofqual (the Office of the Qualifications and Examinations Regulator in England); the Welsh Government and CCEA (the Council for Curriculum, Examinations and Assessment) in Northern Ireland.