.

A
PROJECT REPORT
ON
GODWIN HOTEL
& RESORT, GOA
Submitted in partial ulillment !
t"e re#uirement !r t"e de$ree !
%&S'& HHA ()inal *ear+

Submitted To : Submitted By :
,r& Sameer C"aud"ar- Annu .au/"i0
%&S'& (HHA+
R!ll& 1 22222

INSTIT3TE O) HOTEL ,ANAGE,ENT
R!!r0ee R!ad, ,eerut (3&P&+
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INSTIT3TE O) HOTEL ,ANAGE,ENT
CATERING TECHNOLOG* & APPLIED
N3TRITION, ,EER3T (3P+
CERTI)ICATE
T"i/ i/ t! 'erti- t"at ANN3 .A3SHI. /tudent !
%&SC& (HHA+ ()inal *ear+ "a/ '!mpleted "i/ pr!4e't
5!r0 !n GODWIN HOTEL & RESORT, GOA
durin$ t"e -ear&
%ri$& (Retd&+
,&S&D"a0a
Dire't!r General
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INSTIT3TE O) HOTEL ,ANAGE,ENT
CATERING TECHNOLOG* & APPLIED
N3TRITION, ,EER3T (3P+
G3IDE NOTE
I am plea/ed t! menti!n t"at ANN3 .A3SHI.
/tudent !n H!tel ,ana$ement Caterin$ Te'"n!l!$-
and Applied Nutriti!n, ,eerut "a/ /u''e//ull-
'!mpleted "i/ pr!4e't 5!r0 !n GODWIN HOTEL &
RESORT, GOA under m- /uper6i/i!n durin$ t"e
-ear&
Pr!4e't Guide
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AC.NOWLEDGE,ENT
A Project like this cAnnuot be completed without help
and advice from different services. This project has been
made possible through direct and indirect co-operation of
various people for whom we wish to express our
appreciation and gratitude.
First and foremost I am thankful to academic and
administrative members of the I! famil"# for giving me
a chance to work on this project# I am thankful to the
teachers of %&SC& (HHA+ for enabling me to purse our
studies and attain this vast knowledge.
I am thankful to ,- Dire't!r, HOD and Guide for their
valuable suggestion and guidance.
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Date :
Place : ANNU KAUSHIK
CONTENTS
S&N& T!pi' P$&
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OBJECTIVES & SCOPE OF THE STUDY
The main objectives of this report are:
To determine the prominence of various
working divisions in hotel industry.
To determine the working of Front Office,
Housekeeping, Food !everages "ervices
and Food #roduction departments in Hotel
$odwin.
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INTRODUCTION TO GODWIN HOTEL
%hoosing the busy &orth $oa as its location,
$odwin Hotel lets its guests enjoy being in the
center of everything happening. 'ocated on
%andolim, the Hotel has the best of beaches and
other entertainment avenues within easy reach.
Offering () rooms, the hotel is lavish in every sense.
*lmost all the rooms offer balconies that overlook
the $reenery and provide refreshing views.
%omplete with every possible comfort, the hotel
promises a lu+urious stay. ,ith the best eating
options on site, the hotel makes for a completely
pleasurable stay. The $olden $lory lays an ama-ing
buffet for breakfast at its outdoor seating space.
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.
.+cellent meals with some e+otic drinks are served
at /aritime 'ounge0 !ar.,ith .nglish style interiors
and easy lounging space, it is a hot spot for all.
*ma-ing seafood can be served at the poolside bar.
%*'*&$1T. !.*%H
Famous as the 23ueen of the beaches4 in $oa.
%alangute is thronged by visitors. The beach is a 50
km0long coastal stretch. %alangute is $oa at its
best, you name it, it6s there 0 the beach, nightspots,
restaurants, night0markets, t6ai chi, yoga sessions
and adventure sports.
*&71&* !.*%H
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The sheer beauty of the beach is indescribable.
,ith its rocky crescent and swaying palms, it6s a
delight to be here. 8isit the beach to have a first0
hand e+perience of how pleasurable it can be.
$oing to the ,ednesday Flea /arket can be fun.
For revelers, beach parties on the full moon are a
must. 9n a time -one of their own, such parties throb
with life and effortlessly convert night to day.
%*&:O'9/ !.*%H #9%T1;."
%andolim !each, in !arde- taluka, is lined with
shacks and bars. The beach is adjacent to Fort
*guada. This is one clean and straight stretch of
sand in &orth $oa. %andolim is said to be the native
village of the famous *bbe Faria, one of the
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founding fathers of the science of hypnotism.
!*$* !.*%H
/iles and miles of sand, dotted with sun decks, is
what this beach is all about. 9t is the perfect sun strip
for holidaymakers. From the !aga0*njuna Hill, the
view of !aga !each is ama-ing. The !aga ;iver
flows to the north of the beach. <ou can find the
ama-ing water sports in this beach.
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INTRODUCTION TO GODWIN HOTEL
#;."9:.&T9*' "19T"
$odwin Hotel $oa #residential "uite
'u+ury %an &ever get better than this. *range of
carefully crafted facilities and tastefully done
interiors of the room fill you up with a deep sense of
satisfaction. Facilities include ) king si-e bed or =
single beds, individually controlled air conditioning,
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direct dial telephone, fridge, mini bar, '%: with
satellite channels, ,i0Fi internet access, =( hour
room service, tea coffee maker and a hair dryer.
#residential0000000000000000000000))>>> 9&;.
#;./9.; "19T.
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.+perience discreet lu+ury and complete privacy?
$odwin@s A#remier ;oom@ is artfully designed to
provide delu+e comfort to our discerning guests.
,hen putting up in a premier room, the dwellers
would e+perience a perfect blend of opulence and
traditional beauty. The tasteful interiors have been
thoughtfully chosen so that they display impeccable
lu+ury. The sumptuousness e+hibited by these ultra
modern premier rooms is indescribable. 9t is
something that can only be felt
"ome of the prime amenities that come along with
A#remier ;oom@ include:
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B * wardrobe with an electronic safe
B %omplementary tea and coffee maker
B /ini !ar
B '%: with satellite channels
B "easonal Fruits
#remier0000000000000000000000000))>>> 9&;.
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DINNING
$O':.& $'O;<0;."T*1;*&T
* truly worthy and lu+urious restaurant offers
delicious ambience to treat its guests. .+perience
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the best cuisines 0 family style dinners and
customi-ed meals in addition to classic dishes.
%ommitted service and admirable hospitality will let
you immersed in absolute relaced dining. * truly
memorable for your taste buds.
/*;9T9/. 'O1&$.0!*;
* comfortable lounging place which has been
interestingly designed keeping in mind the boats
that don $oa@s alluring seascapes. 9t offers you
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private spaces where you can rela+ in a club
atmosphere or enjoy the grooviest tracks as you
take your sip of imported wines, spirits and brews
with a choice of yummy snacks.
"#9%. ;O1T.0"H*&C
Open air restaurant at the main porch is 'ike a
rende-vous for your formal non formal discourse. *n
ideal place designed so craftily to make you feel free
and enjoy all type of delicious food.
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BANQUET AND MEETING
"ituated in %andolim Town, $odwin Hotel boasts an
outdoor pool set amidst gardens. 9t also offers
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rooms with free ,i0Fi access.$odwin Hotel lets its
guests enjoy being in the center of everything
happening. 'ocated on %andolim, the Hotel has the
best of beaches and other entertainment avenues
within easy reach. Offering () rooms, the hotel is
lavish in every sense. *lmost all the rooms offer
balconies that overlook the $reenery and provide
refreshing views. %omplete with every possible
comfort, the hotel promises a lu+urious stay. ,ith
the best eating options on site, the hotel makes for a
completely pleasurable stay. The $olden $lory lays
an ama-ing buffet for breakfast at its outdoor
seating space. .+cellent meals with some e+otic
drinks are served at /aritime 'ounge0 !ar.,ith
.nglish style interiors and easy lounging space, it is
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a hot spot for all. *ma-ing seafood can be served at
the poolside bar
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RATES & PACKAGES
#*%C*$. FO; D &9$HT" ( :*<"
)st October =>)= to ==nd :ecember =>)= T*%.E
B #remier room =>>>>F0 %# #ackage
B #remier room ==>>>F0 /*# #ackage
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B #remier room =(>>>F0 *# #ackage
=Drd :ecember =>)= to =5nd :ecember =>)=
/inimum ( nights #ackage 0 T*%GE
B #remier room DDH>>F0 %# #ackage
B #remier room DIH>>F0 /*# #ackage
B #remier room DJH>>F0 *# #ackage
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%ancellation policy
B * minimum of )> days notice prior to check in
date is reKuired for a full refund of the deposit /ade.
B H>E of advance for %onfirmation of the !ooking.
H>E of the package price will be charged as
retention after above periods
B Full package price will be charged in case of a
no0show.L9f we don@t receive the advance deposit,
the reservation would automatically stand cancelledM
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B Feel Free to contact for any kind of assistance.
B 'ooking forward for your long term business
association in times to come and assuring for best
of our service at all times.
%hild policy: >)st Oct to =5th :ec
B %hild >I yrs %omplimentary without e+tra bed.
B %hild >I yrs to )= yrs with e+tra bed D>E.
*bove )= yrs (>E on the #ackage
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The #ackage includes as per the above #ackage
B ,ell *ppointed *ir %onditioned
*ccommodation F "atellite T8 F TelephoneF /inibar
on %hargeable F "afe0 'ocker
B ,elcome drink on arrival L&on0*lcoholicM
B Full package price will be charged in case of a
no0show.L9f we don@t receive the advance deposit,
the reservation would automatically stand cancelledM
B One Half day "outh $oa "ight "eeing in *%
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%oach
B *ll !uffet /eals as per #lan
B %omplimentary use of Tea F %offee maker in the
,hispering %lassic ;ooms "uite ;oom
replenished once a day.
B %omplimentary use of "wimming #ool L "wim
"uit %ompulsoryM
B ,i0Fi connectivity on chargeable basis.
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B #resently applicable ta+es
B .+tension of stay available on pro0rata basis.
Tariff on per &ight !asis
/in ( &ights for booking
B #remier room )=>>>F0 %# #ackag
B $ala :inner on D)st %ompulsory ;s (H>>F0 per
%ouple
%hildren !elow >I <rs %omplimentary
%hildren >I <rs to )= <rs is .+tra (>E and above
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)= <rs is H>E On tariff as well as on $ala :inner.
%ancellation policy: =Drd :ec to Drd 7an
)>>E of *dvance N the Time of !ooking. 9f we
don@t receive the advance deposit, the reservation
would automatically stand cancelled. *dvance
payment is non0refundable.
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GUEST FACILITIES
B =( Hours ;oom "ervice
B :octor on %all
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B .+press 'aundry "ervices
B Travel *ssistance %urrencey .+change
B %urrency .+change
B Fitness "pa
B ,i0Fi 9nternet *ccess
B Tea, %offee /aker in all ;ooms
B ,ell "tocked /ini !ar
B :omestic 9nternational %all "ervices
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B $arden 'awn
B ;oom "afes
B %hain Hotel :iscounts
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GUEST FACILITIES
"#* ",9//9&$ #OO'
.nrich <our :esire Of Healthy *nd Fittest #hysiKue
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if you have loking for real solitude and pure
rela+ation then head to the "pa. .njoy a host of
e+otic massages that will stimulate your senses and
will leave you feeling rela+ed and recharged.
"it back with some freshly served cocktails and
mocktails and enjoy the lovely atmosphere or if you
have in the mood for some fun, then go hit the pool?
There is truly no better way to get refreshed?.
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VISION
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%reating an e+cellent infrastructure and providing
famed *sian hospitality to achieve unmatched
customer delight delivering valuable e+perience and
prove to be a bond of unity by having individuality of
our e+panded facilities.
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MISSION
To become a world0class business group driven by:
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.thical practices, bolstered by efficient
processes, effective innovation and
technology.
"pirit of self0sustenance, where every vertical
harnesses the strengths of the other.
Highly motivated talent pool, which is the
strong fountainhead, powering group@s colossal
growth.
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MAJOR DEPARTMENTS
FRONT OFFICE
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FOOD AND BEVERAGE SERVICE
HOUSEKEEPING
FOOD PRODUCTION
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FRONT OFFICE
9t is the most important department of the hotel. The
main function of this department is to give warm
welcome to the guest . 9t helps to create good image
in front of the guest.
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This is the first department where guest comes in
contact with. 9t generates the ma+imum revenue for
the hotel as it sells room to the guests. This also
includes sub departments like reservation, !ell
desk, and 9nformation desk. 9t also provides some
facilities like concierge service to the guest.
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FOOD AND BEVERAGE SERVICE
9t is a department which serves food and beverage
to the guest in a very attractive and pleasing
manner, which creates good impression on the
guest.
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There are several kind of food and beverage outlet
like restaurants, !ars, %offee shops, take away
banKuets etc.
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9t is second most revenue producing department of
the hotel by selling different types of food and
beverage to the guest.
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HOUSEKEEPING
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This department is responsible for cleaning and
maintaining hotel premises which include public
area, guest rooms, lobby, swimming pool area etc.
generally this department is not visible to the guest.
9t works for guest satisfaction through keeping the
environment clean and hygiene. Horticulture is one
of the most important features of housekeeping
department which deals with different types of flower
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arrangement and maintaining the garden. This
department works to give pleasant look of the hotel
to the guest.
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FOOD PRODUCTION
9t is a department with deals with the preparation of
different types of food items. 9t is not a visible
department to the guest because it usually works in
the back area.
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9t makes the food more delicious and attractive by
different styles of cooking method. :ifferent cuisine
has their own kitchen and speciali-ed chef to work
on it according to their skills.
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!akery departments comes under this which include
preparation of desserts, breads etc.
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FACILITIES AT GODWIN RESORT, GOA
Travel :esk
%ar ;ental
;estaurant
8alet #arking
Health %lub
"moking *rea
!abysitting on reKuest
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%urrency .+change
Florist
,i0fi
"pecial Facilities For #erson with :isabilities
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CONCLUSION
%hoosing the busy &orth $oa as its location,
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$odwin Hotel lets its guests enjoy being in the
center of everything happening. 'ocated on
%andolim, the Hotel has the best of beaches and
other entertainment avenues within easy reach.
Offering () rooms, the hotel is lavish in every sense.
*lmost all the rooms offer balconies that overlook
the $reenery and provide refreshing views.
%omplete with every possible comfort, the hotel
promises a lu+urious stay. ,ith the best eating
options on site, the hotel makes for a completely
pleasurable stay. The $olden $lory lays an ama-ing
buffet for breakfast at its outdoor seating space.
.+cellent meals with some e+otic drinks are served
at /aritime 'ounge0 !ar.,ith .nglish style interiors
and easy lounging space, it is a hot spot for all.
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Annu Kaushik (IHM)
.
*ma-ing seafood can be served at the poolside bar.
%*'*&$1T. !.*%H
Famous as the 23ueen of the beaches4 in $oa.
%alangute is thronged by visitors. The beach is a 50
km0long coastal stretch. %alangute is $oa at its
best, you name it, it6s there 0 the beach, nightspots,
restaurants, night0markets, t6ai chi, yoga sessions
and adventure sports.
*&71&* !.*%H
The sheer beauty of the beach is indescribable.
,ith its rocky crescent and swaying palms, it6s a
delight to be here. 8isit the beach to have a first0
60
Annu Kaushik (IHM)
.
hand e+perience of how pleasurable it can be.
$oing to the ,ednesday Flea /arket can be fun.
For revelers, beach parties on the full moon are a
must. 9n a time -one of their own, such parties throb
with life and effortlessly convert night to day.
%*&:O'9/ !.*%H #9%T1;."
%andolim !each, in !arde- taluka, is lined with
shacks and bars. The beach is adjacent to Fort
*guada. This is one clean and straight stretch of
sand in &orth $oa. %andolim is said to be the native
village of the famous *bbe Faria, one of the
founding fathers of the science of hypnotism.
!*$* !.*%H
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.
/iles and miles of sand, dotted with sun decks, is
what this beach is all about. 9t is the perfect sun strip
for holidaymakers. From the !aga0*njuna Hill, the
view of !aga !each is ama-ing. The !aga ;iver
flows to the north of the beach. <ou can find the
ama-ing water sports in this beach.
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.
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BIBLIOGRAPHY
BOOK
Hotel Front Office /anagement, (th .dition
7ames *. !ardi LThe #ennsylvania "tate 1niv.M
WEBSITES
www.google.com
www.wikipedia.com
www.cambay.com
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NEWSPAPER
The Times of 9ndia.
Hindusthan Times
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