True-False Questions 1. The first widely marketed computer was the UNIVAC I. Answer: True Page Reference 4 2. The term multitaski! refers to the fact that the computer processor actually performs multiple tasks at the same time. Answer: "alse Page Reference 4 #. Apple itroduced its microcomputer$ called the personal computer, or PC, i 1%&2. Answer: "alse Page Reference ' 4. The lar!est maiframe computer ad the persoal computer o your desk ha(e a similar architecture. Answer: True Page Reference ) '. The computer*s hardware is cotrolled +y the operati! system. Answer: True Page Reference , ). "or data commuicatios$ +oth the +e!ii! ad ed of the -ourey re.uire a coectio to a modem. Answer: True Page Reference & ,. Commuicatios +etwee computers that utili/e the pu+lic telephoe system are !eerally much faster tha commuicatios +etwee computers that do ot utili/e the pu+lic telephoe system. Answer: "alse Page Reference & &. A iformatio system is also a closed system. Answer: "alse Page Reference % %. Report-writing software produces +oth periodic ad special reports. Answer: True Page Reference 11 10. The +e!ii! of office automatio started with fa1 machies. Answer: "alse Page Reference 11 11. A decisio support system 23445 pro(ides a lar!e !roup of pro+lem sol(ers with iformatio to sol(e a wide ra!e of pro+lems. Answer: "alse Page Reference 12 12. The sales !rowth rates for eterprise resource plai! 26785 system software decreased i the early 1%%0s as compaies +e!a to prepare for the 92: pro+lem. Answer: "alse Page Reference 1# 2 The Systems Development Environment 1#. The first users of computer output were clerical employees i the maufacturi! area. Answer: "alse Page Reference 14 14. A pro+lem is a coditio or e(et that is harmful or potetially harmful to a firm or that is +eeficial or potetially +eeficial. Answer: True Page Reference 1) 1'. 8ro+lem sol(ers must ha(e iformatio for each of the acti(ities i 4imo*s model of pro+lem sol(i!. Answer: True Page Reference 1, 1). The three traditioal +usiess areas are marketi!$ maufacturi!$ ad iformatio ser(ices. Answer: "alse Page Reference 1' 1,. Iformatio ser(ices as a +usiess area does ot do ay strate!ic plai!. Answer: "alse Page Reference 1' 1&. The uses of computers ad commuicatios are co(er!i!. Answer: True Page Reference 1& 1%. The future of iformatio techolo!y will +e dri(e +y the icreased cost ad reduced power of +oth computers ad commuicatios. Answer: "alse Page Reference 1& 20. Computi! i the future will +e low cost$ small i si/e$ mo+ile$ ad coected. Answer: True Page Reference 1% !ultiple Choice Questions 21. ;hich compay itroduced its microcomputer$ called the persoal computer$ or 8C$ i 1%&2< a. Apple +. I=> c. Tady Corporatio d. ?eo(o e. UNIVAC Answer: + Page Reference ' 22. >oore*s ?aw refers to the icrease i: a. stora!e capacity of hard disk dri(es. +. speed of the @Iteret. c. speed of a modem. d. stora!e desity of ite!rated circuits o a silico chip. e. um+er of pi1els o a li.uid crystal display pael. Answer: d Page Reference ' 2#. The computer*s hardware is cotrolled +y the: a. C8U. +. radom access memory 27A>5. c. operati! system. d. key+oard. e. modem. Answer: c Page Reference , 24. ;hich of the followi! is ot a e1ample of a di!ital modem< a. modem coecti! to tele(isio ca+le +. modem coecti! to a wireless etwork c. modem coecti! to a pu+lic telephoe etwork d. modem coecti! to a 34? telephoe lie e. modem coecti! to a wired etwork Answer: c Page Reference & 2'. The single cloud o the hori/o of wireless commuicatios is: a. security +. etwork speed c. computer memory d. computer speed e. modem speed Answer: a Page Reference & 2). ;hich of the followi! is ot oe of the ta!i+le resources of the physical system of the firm< a. materials +. persoel c. machies d. iformatio e. moey Answer: d Page Reference % 2,. The computer that was see as a oe that could +e owed ad operated +y a idi(idual is the: a. maiframe computer. +. miicomputer. c. microcomputer. d. super computer. Answer: c Page Reference ' 2&. ;hich of the followi! is a false statemet a+out trasactio processi! systems< a. 3ata is !athered from throu!hout the physical system. +. Trasactio processi! systems cotai iput$ trasformatio$ ad output elemets. c. 3ata processi! software trasforms iformatio ito data for the firm*s maa!emet. d. Trasactio processi! systems process data that reflect the acti(ities of the firm. Answer: c Page Reference % The Systems Development Environment 2%. The first applicatio i what came to +e called office automatio was: a. eAmail. +. word processi!. c. facsimile 2fa15. d. (oice mail. e. electroic caledari!. Answer: + Page Reference 11 #0. 4pecial reports that are prepared i respose to uaticipated iformatio eeds are called: a. ad hoc reports. +. periodic reports. c. >I4 reports. d. modeli! reports. Answer: a Page Reference 11 #1. ;hich of the followi! descri+es a decisio support system 23445 applicatio< a. Belpi! a sales maa!er determie the +est commissio rate for the sales force. +. 4cheduli! a meeti! of fi(e people i the departmet. c. 8repari! periodic reports accordi! to a schedule. d. 8repari! special reports i respose to uaticipated iformatio eeds. Answer: a Page Reference 12 #2. ;hich of the followi! i(ol(es the stora!e of data i a multidimesioal form to facilitate the presetatio of a almost ifiite um+er of data (iews< a. trasactio processi! system +. maa!emet iformatio system 2>I45 c. office automatio system d. oAlie aalytical processi! system Answer: d Page Reference 12 ##. ;hich of the followi! was de(eloped whe users saw the (alue of ite!rati! systems so that they would fuctio as a coordiated uit< a. trasactio processi! system +. decisio support system c. office automatio system d. eterprise resource plai! system Answer: d Page Reference 12 #4. Accordi! to your te1t+ook$ which of the followi! is a lar!e multiatioal compay +ased i Cermay whose ma-ority of its eterprise resource plai! 26785 software sales are i the Uited 4tates< a. I=> +. >icrosoft c. Dracle d. 4A8 e. 8eople4oft Answer: d Page Reference 14 #'. ;hich le(el of maa!er has the !reatest eed for e(irometal data< a. strate!ic plai! le(el +. maa!emet cotrol le(el c. operatioal cotrol le(el d. office plai! le(el Answer: a Page Reference 1' #). ;hich le(el of maa!er has the !reatest eed for detailed data< a. strate!ic plai! le(el +. maa!emet cotrol le(el c. operatioal cotrol le(el d. office plai! le(el Answer: c Page Reference 1' #,. ;hich of the followi! is ot oe of the fi(e ma-or maa!emet fuctios outlied +y Beri "ayol< a. plai! +. cotrolli! c. directi! d. leadi! e. staffi! Answer: d Page Reference 1) #&. ;hich of the followi! is the correct se.uece of phases i 4imo*s model of pro+lem sol(i!< a. desi! acti(ity$ itelli!ece acti(ity$ re(iew acti(ity$ choice acti(ity +. itelli!ece acti(ity$ desi! acti(ity$ choice acti(ity$ re(iew acti(ity c. itelli!ece acti(ity$ desi! acti(ity$ re(iew acti(ity$ choice acti(ity d. itelli!ece acti(ity$ re(iew acti(ity$ desi! acti(ity$ choice acti(ity Answer:+ Page Reference 1, #%. ;hich maa!emet le(el icludes departmet heads$ super(isors$ ad pro-ect leaders< a. strate!ic plai! le(el +. maa!emet cotrol le(el c. operatioal cotrol le(el d. office plai! le(el Answer: c Page Reference 14 40. ;hich of the followi! is ot icluded whe measuri! the power of computers< a. processi! speed +. stora!e capacity c. (ariety of iput ad output de(ices d. trasmissio speed Answer: d Page Reference 1& Fill in the "lan#s ! The Systems Development Environment 41. The term multitas"ing refers to the fact that more tha oe user appears to +e worki! o the computer at the same time. Page Reference 4 42. The computer*s hardware is cotrolled +y the operating system . Page Reference , 4#. The processo r maa!es the iput ad output de(ices$ data stora!e de(ices$ ad operatios o the data. Page Reference , 44. Random access memory acts as the temporary workspace for the C8UE the !reater the work area$ the more .uickly the C8U ca accomplish its tasks. Page Reference , 4'. A modem is a hardware de(ice that modulates the di!ital si!als from a computer ito aalo! si!als ad (ice (ersa. Page Reference & 4). The virtual system cosists of the iformatio resources that are used to represet the physical system. Page Reference % 4,. Data cosists of facts ad fi!ures that are !eerally uusa+le +ecause of their lar!e (olume ad urefied ature. Page Reference % 4&. #nformation is processed data that is meai!fulE it usually tells users somethi! that they did ot already kow. Page Reference % 4%. A management in formation system as a computerA+ased system that makes iformatio a(aila+le to users with similar eeds. Page Reference 10 '0. The a+ility of the office automatio applicatios to +e performed aywhere !a(e +irth to the cocept of a virtual of fice E that is$ the performace of office acti(ities idepedet of a particular physical locatio. Page Reference 12 '1. ;he the firm iteracts with other or!ai/atios from their e(iromet$ such as suppliers$ these iteractios are said to form a25 inte r o r gani$ational in formation system. Page Reference 11 '2. A decision support system is a system that assists a si!le maa!er or a small !roup of maa!ers i sol(i! a si!le pro+lem. Page Reference 12 '#. %rti ficial intelligence is the sciece of pro(idi! computers with the a+ility to display +eha(ior similar to that of a itelli!et huma. Page Reference 12 '4. A ente r pris e r esou r c e planning system is a computerA+ased system that ea+les the maa!emet of all of the firm*s resources o a or!ai/atioAwide +asis. Page Reference 1# ''. >aa!ers o the strategic planning le(el place !reater emphasis o e(irometal iformatio tha do maa!ers o the other le(els. Page Reference 1' '). A p r o&lem is a coditio or e(et that is harmful or potetially harmful to a firm or that is +eeficial or potetially +eeficial.
Page Reference 1) ',. A decision is a particular selected course of actio.
Page Reference 1, '&. A mainfram e is a lar!e$ cetrally located computer typically foud i lar!e or!ai/atios. Page Reference 4 '%. The maa!emet le(el that has the resposi+ility to put plas ito actio ad esure that !oals are met is the management control le(el. Page Reference 14 )0. The maa!emet le(el that is resposi+le for accomplishi! the plas specified +y maa!ers o upper le(els is the operational control le(el. Page Reference 14 $ssay Questions )1. ;hat is >oore*s ?aw< Answer >oore*s ?aw states that the stora!e desity of ite!rated circuits o a silico chip dou+les e(ery 1& moths. ;hat this meas to users is that the power of a computer dou+les a+out e(ery 1& moths for a !i(e cost. Page Reference ) )2. ;hat is the purpose of a modem< Answer A modem coects a computer to a etwork$ such as the pu+lic telephoe etwork or a wireless etwork. If the etwork is a aalo! etwork$ such as the pu+lic telephoe etwork$ the the modem traslates di!ital data ito a aalo! format ad (ice (ersa. Page Reference & )#. 61plai why a iformatio system is a ope system. Answer A ope system iteracts with its e(iromet +y meas of physical resource flows. The iput resources for a iformatio system come from the firm*s e(iromet. Page Reference % )4. 61plai why the outputs from trasactio processi! systems are usuita+le for maa!ers. Answer Trasactio processi! systems were !eerally icapa+le of trasformi! the (olumes of data ito a!!re!ated$ sorted$ or!ai/ed$ ad processed iformatio eeded +y maa!ers. Page Reference 10 ' The Systems Development Environment )'. 61plai the differece +etwee periodic ad special reports. Answer 8eriodic reports are coded i a pro!rammi! la!ua!e ad are prepared accordi! to a schedule. 4pecial reports$ ofte called ad hoc reports$ are prepared i respose to uaticipated iformatio eeds. Page Reference 11 )). ;hat are the sources of iformatio used +y a decisio support system< Answer The three sources of iformatio that are deli(ered to users of a 344 are a relatioal data+ase$ a kowled!e +ase$ ad a multidimesioal data+ase. Page Reference 12 ),. 61plai the factors that lead to the !rowth of eterprise resource plai! 26785 systems. Answer The tremedous !rowth i 678 software duri! the late 1%%0s ca +e attri+uted to se(eral factors$ icludi! the 92: pro+lem$ the difficulty i achie(i! eterpriseAwide systems$ the flurry of corporate mer!er acti(ity$ ad a Ffollow the leaderG competiti(e strate!y. Page Reference 12A14 )&. 61plai Athoy*s three primary maa!emet le(els. Answer >aa!ers at the top of the or!ai/atioal hierarchy$ such as the presidet ad (ice presidets$ are ofte referred to as +ei! o the strate!ic plai! le(el$ reco!i/i! the fact that their decisios will ofte impact the etire or!ai/atio for years to come. >iddleA le(el maa!ers$ called the maa!emet cotrol le(el or tactical le(el$ iclude re!ioal maa!ers$ product directors$ ad di(isio heads ad they ha(e the resposi+ility to put plas ito actio ad esure that !oals are met. ?owerAle(el maa!ers such as departmet heads$ super(isors$ ad pro-ect leaders are called the operatioal cotrol le(el$ +ecause it is here that the firm*s operatios actually occur. Page Reference 14A1' )%. ;hat are the fi(e ma-or maa!emet fuctios as defied +y Beri "ayol< Answer 8lai!$ or!ai/i!$ staffi!$ directi!$ ad cotrolli!. Page Reference 1) ,0. ;hat are the phases ad the acti(ities performed i each of the four phases of 4imo*s model for pro+lem sol(i!< Answer H #ntelligence activity. 4earch the e(iromet for coditios calli! for a solutio. H Design activity( I(et$ de(elop$ ad aaly/e possi+le courses of actio. H Choice activity. 4elect a particular course of actio from those a(aila+le. H Review activity. Assess past choices. Page Reference 1, ,1. 61plai the differeces +etwee maiframe computers$ miiAcomputers$ ad microcomputers. Answer A maiframe is a lar!e$ cetrally located computer typically foud i lar!e or!ai/atios$ whereas miicomputers are smaller ad less powerful. >iis ha(e the a+ility to hadle the processi! of small or!ai/atios ad are less e1pesi(e the maiframes. 8ersoal computers are small$ relati(ely ie1pesi(e computers that ca +e used for +oth +usiess ad persoal applicatios. Page Reference 4A' ,2. 61plai why there must +e two modems whe computers commuicate o(er a telephoe lie. Answer A modem o oe ed of the trasmissio traslates from di!ital to aalo! for trasmissio o(er the telephoe lie$ while the secod modem traslates +ack from aalo! ito di!ital. Page Reference & ,#. Bow ca the home user of wireless commuicatios hadle the cloud of security< Answer Istall a firewall$ either hardware or software. Page Reference & ,4. 61plai the compoets i the physical system of the firm. Answer Iput resources from the outside e(iromet eter the firm. The firm*s processes trasform the iput. The firm pro(ides its output resources to customers i its e(iromet. Page Reference % ,'. ;hat is a iteror!ai/atioal system< Answer A iteror!ai/atioal system is whe the >I4 of a firm iteracts with other or!ai/atios such as suppliers. Page Reference 11 ,). ;hat is a (irtual office< Answer A (irtual office is whe employees use office automatio software ad telecommuicatios to perform office acti(ities idepedet of a particular physical locatio. Page Reference 12 ,,. ;hy do strate!ic le(el maa!ers eed more e(irometal data tha operatioal cotrol le(el maa!ers eed< Answer 4trate!ic le(el maa!ers sped a !reater portio of their time plai!$ while operatioal cotrol le(el maa!ers sped a !reater proportio of their time directi!. Page Reference 1) ,&. ;hat are the three cate!ories of >it/+er!*s maa!erial roles< Answer Iterpersoal roles$ iformatioal roles$ ad decisioal roles. Page Reference 1) ,%. Ci(e a e1ample of how computers ad commuicatios are co(er!i!. Answer Cell phoes ha(e a +rowser$ eAmail$ photo capa+ilities ad editi! features ad may others. Page Reference 1& &0. ;ho uses iformatio systems< Answer Iformatio systems are used +y maa!ers at differet maa!emet le(els ad i differet +usiess areas$ oAmaa!ers$ professioals$ ad persos outside the firm. That meas e(eryoe uses iformatio systems. Page Reference 4