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Chapter 1

Introduction to Information Systems


True-False Questions
1. The first widely marketed computer was the UNIVAC I.
Answer: True Page Reference 4
2. The term multitaski! refers to the fact that the computer processor actually performs
multiple tasks at the same time.
Answer: "alse Page Reference 4
#. Apple itroduced its microcomputer$ called the personal computer, or PC, i 1%&2.
Answer: "alse Page Reference '
4. The lar!est maiframe computer ad the persoal computer o your desk ha(e a similar
architecture.
Answer: True Page Reference )
'. The computer*s hardware is cotrolled +y the operati! system.
Answer: True Page Reference ,
). "or data commuicatios$ +oth the +e!ii! ad ed of the -ourey re.uire a coectio to a
modem.
Answer: True Page Reference &
,. Commuicatios +etwee computers that utili/e the pu+lic telephoe system are !eerally
much faster tha commuicatios +etwee computers that do ot utili/e the pu+lic telephoe
system.
Answer: "alse Page Reference &
&. A iformatio system is also a closed system.
Answer: "alse Page Reference %
%. Report-writing software produces +oth periodic ad special reports.
Answer: True Page Reference 11
10. The +e!ii! of office automatio started with fa1 machies.
Answer: "alse Page Reference 11
11. A decisio support system 23445 pro(ides a lar!e !roup of pro+lem sol(ers with
iformatio to sol(e a wide ra!e of pro+lems.
Answer: "alse Page Reference 12
12. The sales !rowth rates for eterprise resource plai! 26785 system software decreased i
the early 1%%0s as compaies +e!a to prepare for the 92: pro+lem.
Answer: "alse Page Reference 1#
2 The Systems Development Environment
1#. The first users of computer output were clerical employees i the maufacturi! area.
Answer: "alse Page Reference 14
14. A pro+lem is a coditio or e(et that is harmful or potetially harmful to a firm or that is
+eeficial or potetially +eeficial.
Answer: True Page Reference 1)
1'. 8ro+lem sol(ers must ha(e iformatio for each of the acti(ities i 4imo*s model of
pro+lem sol(i!.
Answer: True Page Reference 1,
1). The three traditioal +usiess areas are marketi!$ maufacturi!$ ad iformatio ser(ices.
Answer: "alse Page Reference 1'
1,. Iformatio ser(ices as a +usiess area does ot do ay strate!ic plai!.
Answer: "alse Page Reference 1'
1&. The uses of computers ad commuicatios are co(er!i!.
Answer: True Page Reference 1&
1%. The future of iformatio techolo!y will +e dri(e +y the icreased cost ad reduced power
of +oth computers ad commuicatios.
Answer: "alse Page Reference 1&
20. Computi! i the future will +e low cost$ small i si/e$ mo+ile$ ad coected.
Answer: True Page Reference 1%
!ultiple Choice Questions
21. ;hich compay itroduced its microcomputer$ called the persoal computer$ or 8C$ i 1%&2<
a. Apple
+. I=>
c. Tady Corporatio
d. ?eo(o
e. UNIVAC
Answer: + Page Reference '
22. >oore*s ?aw refers to the icrease i:
a. stora!e capacity of hard disk dri(es.
+. speed of the @Iteret.
c. speed of a modem.
d. stora!e desity of ite!rated circuits o a silico chip.
e. um+er of pi1els o a li.uid crystal display pael.
Answer: d Page Reference '
2#. The computer*s hardware is cotrolled +y the:
a. C8U.
+. radom access memory 27A>5.
c. operati! system.
d. key+oard.
e. modem.
Answer: c Page Reference ,
24. ;hich of the followi! is ot a e1ample of a di!ital modem<
a. modem coecti! to tele(isio ca+le
+. modem coecti! to a wireless etwork
c. modem coecti! to a pu+lic telephoe etwork
d. modem coecti! to a 34? telephoe lie
e. modem coecti! to a wired etwork
Answer: c Page Reference &
2'. The single cloud o the hori/o of wireless commuicatios is:
a. security
+. etwork speed
c. computer memory
d. computer speed
e. modem speed
Answer: a Page Reference &
2). ;hich of the followi! is ot oe of the ta!i+le resources of the physical system of the
firm<
a. materials
+. persoel
c. machies
d. iformatio
e. moey
Answer: d Page Reference %
2,. The computer that was see as a oe that could +e owed ad operated +y a idi(idual is
the:
a. maiframe computer.
+. miicomputer.
c. microcomputer.
d. super computer.
Answer: c Page Reference '
2&. ;hich of the followi! is a false statemet a+out trasactio processi! systems<
a. 3ata is !athered from throu!hout the physical system.
+. Trasactio processi! systems cotai iput$ trasformatio$ ad output elemets.
c. 3ata processi! software trasforms iformatio ito data for the firm*s
maa!emet.
d. Trasactio processi! systems process data that reflect the acti(ities of the firm.
Answer: c Page Reference %
The Systems Development Environment
2%. The first applicatio i what came to +e called office automatio was:
a. eAmail.
+. word processi!.
c. facsimile 2fa15.
d. (oice mail.
e. electroic caledari!.
Answer: + Page Reference 11
#0. 4pecial reports that are prepared i respose to uaticipated iformatio eeds are called:
a. ad hoc reports.
+. periodic reports.
c. >I4 reports.
d. modeli! reports.
Answer: a Page Reference 11
#1. ;hich of the followi! descri+es a decisio support system 23445 applicatio<
a. Belpi! a sales maa!er determie the +est commissio rate for the sales force.
+. 4cheduli! a meeti! of fi(e people i the departmet.
c. 8repari! periodic reports accordi! to a schedule.
d. 8repari! special reports i respose to uaticipated iformatio eeds.
Answer: a Page Reference 12
#2. ;hich of the followi! i(ol(es the stora!e of data i a multidimesioal form to facilitate
the presetatio of a almost ifiite um+er of data (iews<
a. trasactio processi! system
+. maa!emet iformatio system 2>I45
c. office automatio system
d. oAlie aalytical processi! system
Answer: d Page Reference 12
##. ;hich of the followi! was de(eloped whe users saw the (alue of ite!rati! systems so
that they would fuctio as a coordiated uit<
a. trasactio processi! system
+. decisio support system
c. office automatio system
d. eterprise resource plai! system
Answer: d Page Reference 12
#4. Accordi! to your te1t+ook$ which of the followi! is a lar!e multiatioal compay +ased
i Cermay whose ma-ority of its eterprise resource plai! 26785 software sales
are i the Uited 4tates<
a. I=>
+. >icrosoft
c. Dracle
d. 4A8
e. 8eople4oft
Answer: d Page Reference 14
#'. ;hich le(el of maa!er has the !reatest eed for e(irometal data<
a. strate!ic plai! le(el
+. maa!emet cotrol le(el
c. operatioal cotrol le(el
d. office plai! le(el
Answer: a Page Reference 1'
#). ;hich le(el of maa!er has the !reatest eed for detailed data<
a. strate!ic plai! le(el
+. maa!emet cotrol le(el
c. operatioal cotrol le(el
d. office plai! le(el
Answer: c Page Reference 1'
#,. ;hich of the followi! is ot oe of the fi(e ma-or maa!emet fuctios outlied +y Beri
"ayol<
a. plai!
+. cotrolli!
c. directi!
d. leadi!
e. staffi!
Answer: d Page Reference 1)
#&. ;hich of the followi! is the correct se.uece of phases i 4imo*s model of pro+lem
sol(i!<
a. desi! acti(ity$ itelli!ece acti(ity$ re(iew acti(ity$ choice acti(ity
+. itelli!ece acti(ity$ desi! acti(ity$ choice acti(ity$ re(iew acti(ity
c. itelli!ece acti(ity$ desi! acti(ity$ re(iew acti(ity$ choice acti(ity
d. itelli!ece acti(ity$ re(iew acti(ity$ desi! acti(ity$ choice acti(ity
Answer:+ Page Reference 1,
#%. ;hich maa!emet le(el icludes departmet heads$ super(isors$ ad pro-ect leaders<
a. strate!ic plai! le(el
+. maa!emet cotrol le(el
c. operatioal cotrol le(el
d. office plai! le(el
Answer: c Page Reference 14
40. ;hich of the followi! is ot icluded whe measuri! the power of computers<
a. processi! speed
+. stora!e capacity
c. (ariety of iput ad output de(ices
d. trasmissio speed
Answer: d Page Reference 1&
Fill in the "lan#s
! The Systems Development Environment
41. The term multitas"ing refers to the fact that more tha oe user appears to +e worki! o the
computer at the same time.
Page Reference 4
42. The computer*s hardware is cotrolled +y the operating system .
Page Reference ,
4#. The processo r maa!es the iput ad output de(ices$ data stora!e de(ices$ ad
operatios o the data.
Page Reference ,
44. Random access memory acts as the temporary workspace for the C8UE the !reater the work
area$ the more .uickly the C8U ca accomplish its tasks.
Page Reference ,
4'. A modem is a hardware de(ice that modulates the di!ital si!als from a computer ito
aalo! si!als ad (ice (ersa.
Page Reference &
4). The virtual system cosists of the iformatio resources that are used to represet the
physical system.
Page Reference %
4,. Data cosists of facts ad fi!ures that are !eerally uusa+le +ecause of their lar!e (olume
ad urefied ature.
Page Reference %
4&. #nformation is processed data that is meai!fulE it usually tells users somethi! that they
did ot already kow.
Page Reference %
4%. A management in formation system as a computerA+ased system that makes iformatio
a(aila+le to users with similar eeds.
Page Reference 10
'0. The a+ility of the office automatio applicatios to +e performed aywhere !a(e +irth to the
cocept of a virtual of fice E that is$ the performace of office acti(ities idepedet of a
particular physical locatio.
Page Reference 12
'1. ;he the firm iteracts with other or!ai/atios from their e(iromet$ such as suppliers$
these iteractios are said to form a25 inte r o r gani$ational in formation system.
Page Reference 11
'2. A decision support system is a system that assists a si!le maa!er or a small !roup of
maa!ers i sol(i! a si!le pro+lem.
Page Reference 12
'#. %rti ficial intelligence is the sciece of pro(idi! computers with the a+ility to display
+eha(ior similar to that of a itelli!et huma.
Page Reference 12
'4. A ente r pris e r esou r c e planning system is a computerA+ased system that ea+les the
maa!emet of all of the firm*s resources o a or!ai/atioAwide +asis.
Page Reference 1#
''. >aa!ers o the strategic planning le(el place !reater emphasis o e(irometal
iformatio tha do maa!ers o the other le(els.
Page Reference 1'
'). A p r o&lem is a coditio or e(et that is harmful or potetially harmful to a firm or that is
+eeficial or potetially +eeficial.

Page Reference 1)
',. A decision is a particular selected course of actio.

Page Reference 1,
'&. A mainfram e is a lar!e$ cetrally located computer typically foud i lar!e or!ai/atios.
Page Reference 4
'%. The maa!emet le(el that has the resposi+ility to put plas ito actio ad esure that
!oals are met is the management control le(el.
Page Reference 14
)0. The maa!emet le(el that is resposi+le for accomplishi! the plas specified +y maa!ers
o upper le(els is the operational control le(el.
Page Reference 14
$ssay Questions
)1. ;hat is >oore*s ?aw<
Answer >oore*s ?aw states that the stora!e desity of ite!rated circuits o a silico chip
dou+les e(ery 1& moths. ;hat this meas to users is that the power of a computer dou+les
a+out e(ery 1& moths for a !i(e cost. Page Reference )
)2. ;hat is the purpose of a modem<
Answer A modem coects a computer to a etwork$ such as the pu+lic telephoe etwork
or a wireless etwork. If the etwork is a aalo! etwork$ such as the pu+lic telephoe
etwork$ the the modem traslates di!ital data ito a aalo! format ad (ice (ersa.
Page Reference &
)#. 61plai why a iformatio system is a ope system.
Answer A ope system iteracts with its e(iromet +y meas of physical resource
flows. The iput resources for a iformatio system come from the firm*s e(iromet.
Page Reference %
)4. 61plai why the outputs from trasactio processi! systems are usuita+le for maa!ers.
Answer Trasactio processi! systems were !eerally icapa+le of trasformi! the
(olumes of data ito a!!re!ated$ sorted$ or!ai/ed$ ad processed iformatio eeded
+y maa!ers. Page Reference 10
' The Systems Development Environment
)'. 61plai the differece +etwee periodic ad special reports.
Answer 8eriodic reports are coded i a pro!rammi! la!ua!e ad are prepared accordi!
to a schedule. 4pecial reports$ ofte called ad hoc reports$ are prepared i respose to
uaticipated iformatio eeds. Page Reference 11
)). ;hat are the sources of iformatio used +y a decisio support system<
Answer The three sources of iformatio that are deli(ered to users of a 344 are a
relatioal data+ase$ a kowled!e +ase$ ad a multidimesioal data+ase. Page Reference 12
),. 61plai the factors that lead to the !rowth of eterprise resource plai! 26785 systems.
Answer The tremedous !rowth i 678 software duri! the late 1%%0s ca +e attri+uted to
se(eral factors$ icludi! the 92: pro+lem$ the difficulty i achie(i! eterpriseAwide
systems$ the flurry of corporate mer!er acti(ity$ ad a Ffollow the leaderG competiti(e
strate!y. Page Reference 12A14
)&. 61plai Athoy*s three primary maa!emet le(els.
Answer >aa!ers at the top of the or!ai/atioal hierarchy$ such as the presidet ad (ice
presidets$ are ofte referred to as +ei! o the strate!ic plai! le(el$ reco!i/i! the
fact that their decisios will ofte impact the etire or!ai/atio for years to come. >iddleA
le(el maa!ers$ called the maa!emet cotrol le(el or tactical le(el$ iclude re!ioal
maa!ers$ product directors$ ad di(isio heads ad they ha(e the resposi+ility to put
plas ito actio ad esure that !oals are met. ?owerAle(el maa!ers such as departmet
heads$ super(isors$ ad pro-ect leaders are called the operatioal cotrol le(el$ +ecause it is
here that the firm*s operatios actually occur. Page Reference 14A1'
)%. ;hat are the fi(e ma-or maa!emet fuctios as defied +y Beri "ayol<
Answer 8lai!$ or!ai/i!$ staffi!$ directi!$ ad cotrolli!. Page Reference 1)
,0. ;hat are the phases ad the acti(ities performed i each of the four phases of 4imo*s model
for pro+lem sol(i!<
Answer
H #ntelligence activity. 4earch the e(iromet for coditios calli! for a solutio.
H Design activity( I(et$ de(elop$ ad aaly/e possi+le courses of actio.
H Choice activity. 4elect a particular course of actio from those a(aila+le.
H Review activity. Assess past choices. Page Reference 1,
,1. 61plai the differeces +etwee maiframe computers$ miiAcomputers$ ad
microcomputers.
Answer A maiframe is a lar!e$ cetrally located computer typically foud i lar!e
or!ai/atios$ whereas miicomputers are smaller ad less powerful. >iis ha(e the a+ility
to hadle the processi! of small or!ai/atios ad are less e1pesi(e the maiframes.
8ersoal computers are small$ relati(ely ie1pesi(e computers that ca +e used for +oth
+usiess ad persoal applicatios. Page Reference 4A'
,2. 61plai why there must +e two modems whe computers commuicate o(er a telephoe lie.
Answer A modem o oe ed of the trasmissio traslates from di!ital to aalo! for
trasmissio o(er the telephoe lie$ while the secod modem traslates +ack from aalo!
ito di!ital. Page Reference &
,#. Bow ca the home user of wireless commuicatios hadle the cloud of security<
Answer Istall a firewall$ either hardware or software. Page Reference &
,4. 61plai the compoets i the physical system of the firm.
Answer Iput resources from the outside e(iromet eter the firm. The firm*s processes
trasform the iput. The firm pro(ides its output resources to customers i its e(iromet.
Page Reference %
,'. ;hat is a iteror!ai/atioal system<
Answer A iteror!ai/atioal system is whe the >I4 of a firm iteracts with other
or!ai/atios such as suppliers. Page Reference 11
,). ;hat is a (irtual office<
Answer A (irtual office is whe employees use office automatio software ad
telecommuicatios to perform office acti(ities idepedet of a particular physical locatio.
Page Reference 12
,,. ;hy do strate!ic le(el maa!ers eed more e(irometal data tha operatioal cotrol
le(el maa!ers eed<
Answer 4trate!ic le(el maa!ers sped a !reater portio of their time plai!$ while
operatioal cotrol le(el maa!ers sped a !reater proportio of their time directi!.
Page Reference 1)
,&. ;hat are the three cate!ories of >it/+er!*s maa!erial roles<
Answer Iterpersoal roles$ iformatioal roles$ ad decisioal roles.
Page Reference 1)
,%. Ci(e a e1ample of how computers ad commuicatios are co(er!i!.
Answer Cell phoes ha(e a +rowser$ eAmail$ photo capa+ilities ad editi! features ad
may others. Page Reference 1&
&0. ;ho uses iformatio systems<
Answer Iformatio systems are used +y maa!ers at differet maa!emet le(els ad i
differet +usiess areas$ oAmaa!ers$ professioals$ ad persos outside the firm. That
meas e(eryoe uses iformatio systems. Page Reference 4

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