Microsoft Power Point - Training Manual 2009 v3

MO HealthNet Health and Wellness Program
APS
CareConnection®
User’s Manual
© 2009 APS Healthcare, Inc. 0

INDEX
P. 1 INDEX P. 46-47 Adding Additional Users
P. 2 User Names and Passwords P. 48-49 Payment Codes
P. 3 Connecting to P. 50 Provider Assistance
CareConnection® Contact Information
P. 4 Logging On P. 51 Index
P. 5 HIPAA P. 52 Your Provider Liaison
P. 6 Provider Page
P. 7 My Cases Page – Provider
Panel
P. 8-18 Updating POC’s (Plan of
Care) and Monthly Reviews
P. 19-20 POC History
P. 21-34 Hyperlinks (Dashboard, Risk
Level, Diagnosis, Patient
Demographics)
P. 35-38 Additional Services (Messaging,
Provider Information)Liaison
P. 39 Last Office Visit
P. 42-43 Sending Messages to Health
Coach
P. 44 Provider Help Desk – Contact
Information
P. 45 The Blue Task Bar

USER NAMES AND PASSWORDS

User Names
– They cannot be changed
– Usually Last name, first initial (ie; SmithJ)
– Facilities are all caps (ie; TMCWEST)
Passwords
– Can be re-set by the Provider Help Desk
– Must be re-set every 90 days (system will prompt)

Connecting to CareConnection
Go to: https://moccip.apshealthcare.com
Type In:User name and Password
Press Submit
Use Internet Explorer, no other Browser will work.

LOG ON
Enter User ID here

HIPAA
Click I agree

PROVIDER PAGE
Click on
Provider Tab
Identify name and address
•Demographics come from the

state and must be changed by the
state

MY CASES
Filters will allow you to
sort members as
needed
Red indicates ineligible at this time

and you will not be able to approve
Yes indicates patient has decided to

opt-out of the program and you will
not be able to approve..
Click on the Blue Name to enter into
patient information page

UPDATE POC’S AND MONTHLY REVIEWS
Access each member

– My Cases page
– POC Pending tab
– Monthly review tab
POC’s – Once in a lifetime, the date will not change

Monthly Review – date will change each month when it is
updated.

INITIAL PLAN OF CARE APPROVAL
Click on POC PENDING
OR CLICK ON BLUE NAME (HYPERLINK)

POC PENDING PAGE
Click on member name

POC UPDATE
Click Show
Or Click Expand All

POC UPDATE
Adding comments
is similar to adding
information to a
patients chart
Add any comments

needed
Click Update All

POC UPDATE
Approval will also populate on the “my cases” page.

Make sure date is populated
under date approved

MONTHLY REVIEW
Click on Monthly Review
Pending

MONTHLY REVIEW
1. Click on Monthly Review Pending
2. Click on name

Monthly Review
1. Click calendar and enter

today’s date 2. Click submit review

Monthly Review completed
Date reviewed will be populated here

MY CASES SHOWS UPDATED POC AND UPDATED
REVIEW
POC and Last Review will also be

updated on the My Cases page

POC HISTORY
Click POC History

POC HISTORY

Let’s look at the other functions of
the CareConnection® Tool

HYPERLINKS
Dashboard – patient medication, diagnosis
and procedure history can be found here
Risk Level -
Diagnosis (last 12 months)
Patient Demographics

DASHBOARD
Last 12 months of Medications, Diagnosis and

Procedures claims data. Click more to
expand data.

RISK LEVEL
Click on Risk Level

RISK LEVEL
Risk level can

increase or decrease
as time progresses
based on claims data.

Diagnosis Hyperlink
Click on Diagnosis

Diagnosis Hyperlink

Patient Demographic Information
Click on more

PATIENT DEMOGRAPHICS

EDIT PARTICIPANT INFORMATION
To add/change phone
number click edit
participant info.

Change or Add Patient information
No phone number
Make sure patient has a last

appt. date, if not add to patient
information or let HC know.
No Health Coach assigned

CHANGING/ADDING PATIENT INFORMATION
Left click on scroll bar to see

more information. You can
change/add address, phone
number, etc, here

CHANGING/ADDING PATIENT INFORMATION
Add phone number and contact the provider

help desk if there is no Health Coach assigned.

Hyperlinks
Essentially, anytime you see a

blue/purple “hyperlink” you will be
able to get more information.

ADDITIONAL SERVICES
Provide information from/to the Health Coach
Provide an opportunity to add additional
information on the patient
Give provider information

PROVIDER INFORMATION
Click on Providers

PROVIDER INFORMATION
Here you can see all

providers attached to
this patient

ADDITIONAL SERVICES
Click on View All Episode

Notes to see nurses notes

VIEW ALL NOTES
Here you will see all

contacts (touches) the
call center has had
with the patient

Some important information
essential to the success of the
partnership between you, your
patient and the Health Coach.

LAST OFFICE VISIT
Important to assure patient has been seen
within the last 12 months
To ensure that patient is being seen as needed
based on current medical status
Contact Health Coach via messaging to alert
of Last Office Visit or lack of one
Make sure current contact information is
updated

SENDING MESSAGES TO HEALTH COACH
Click on the 2 white

circles

SENDING MESSAGES TO THE HEALTHCOACH
Highlight the name
Send any information you would like the

Health Coach to know including any Click Send
address or phone number changes.

Contact Us
Provider Help Desk
Telephone: 1-877-845-7469
Fax: 1-800-464-9184
e-mail: mohealthandwellnessprovider@apshealthcare.com
• Scheduling additional training

• Password reset
• Changes in staff
• Health Coach assignments
• CareConnection® issues

THE BLUE TASK BAR
Quality Management Center – Not used at this time
My Cases – A list of all patients on your panel.
Search Member – You can search any member in the
system with their ID and last name
POC Pending – This tab will give you all your POC’s that
need to be approved.
Monthly Review Pending - This tab will give you all
your monthly reviews needing updates
My InBox – Any messages from the Health Coach can
be received here
Manage Users – You can add users under each user ID
here.

ADD USERS

ADD USERS

Pay For Participation
Independent Clinics, CMHCs, Rural Health Clinics
*POC Initial Approval

CPT: 99090
Amt: $50.00
When: 1 x patient’s lifetime
*Monthly Review
CPT: 99091
Amt: $25.00
When: Every calendar month after POC initial approval
*Reference the November, 2008 Division of Medical Services

Provider Bulletin for additional information

Pay For Participation
Federally Qualified Health Centers
*POC Initial Approval

CPT: 99404
Amt: $51.55
When: 1 x patient’s lifetime
*Monthly Review
CPT: 99402
Amt: $25.78
When: Every calendar month after POC initial approval
*Reference the November, 2008 Division of Medical

Services Provider Bulletin for additional information

Provider Assistance
Webinars
Tuesday 11:00 am – 12:00 pm
Thursday 2:00 pm – 3:00 pm
Phone: Dial in: 888-242-1836

» Code: 1212538
Webinar: https://www.teleconference.att.com/servlet/AWMlogin
» Meeting Number: 8882421836
» Code: 1212538
Materials
CareConnection® Training Manual
Program Billing Manual
MO HealthNet Provider Bulletins

INDEX
POC – Plan of Care - Nursing based,
educational care plan; not a treatment plan
Initial POC is completed 1X only then monthly
reviews will follow
Monthly reviews are based on calendar month
State mandates patients be seen at least every
12 months

CONTACT INFORMATION
Your Provider Liaison is
– Carol Tsiames
– ctsiames@apshealthcare.com
– 913-515-3840

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MO HealthNet Health and Wellness Program

© 2009 APS Healthcare, Inc. 0

© 2009 APS Healthcare, Inc. 1

USER NAMES AND PASSWORDS

– Usually Last name, first initial (ie; SmithJ)

– Facilities are all caps (ie; TMCWEST)

– Must be re-set every 90 days (system will prompt)

© 2009 APS Healthcare, Inc. 2

Type In:User name and Password

Use Internet Explorer, no other Browser will work.

© 2009 APS Healthcare, Inc. 3

Enter User ID here

© 2009 APS Healthcare, Inc. 4

© 2009 APS Healthcare, Inc. 5

Identify name and address

•Demographics come from the

© 2009 APS Healthcare, Inc. 6

Red indicates ineligible at this time

Yes indicates patient has decided to

© 2009 APS Healthcare, Inc. 7

Access each member

POC’s – Once in a lifetime, the date will not change

© 2009 APS Healthcare, Inc. 8

OR CLICK ON BLUE NAME (HYPERLINK)

© 2009 APS Healthcare, Inc. 9

Click on member name

© 2009 APS Healthcare, Inc. 10

Or Click Expand All

© 2009 APS Healthcare, Inc. 11

Add any comments

Click Update All

© 2009 APS Healthcare, Inc. 12

Approval will also populate on the “my cases” page.

© 2009 APS Healthcare, Inc. 13

© 2009 APS Healthcare, Inc. 14

© 2009 APS Healthcare, Inc. 15

1. Click calendar and enter

© 2009 APS Healthcare, Inc. 16

Date reviewed will be populated here

© 2009 APS Healthcare, Inc. 17

POC and Last Review will also be

© 2009 APS Healthcare, Inc. 18

Click POC History

© 2009 APS Healthcare, Inc. 19

© 2009 APS Healthcare, Inc. 20

© 2009 APS Healthcare, Inc. 21

© 2009 APS Healthcare, Inc. 22

Last 12 months of Medications, Diagnosis and

© 2009 APS Healthcare, Inc. 23

Click on Risk Level

© 2009 APS Healthcare, Inc. 24

Risk level can

© 2009 APS Healthcare, Inc. 25

© 2009 APS Healthcare, Inc. 26

© 2009 APS Healthcare, Inc. 27

© 2009 APS Healthcare, Inc. 28

© 2009 APS Healthcare, Inc. 29

© 2009 APS Healthcare, Inc. 30

Make sure patient has a last

No Health Coach assigned

© 2009 APS Healthcare, Inc. 31

Left click on scroll bar to see

© 2009 APS Healthcare, Inc. 32