Customer Service-Tab #1

Customer Service-Tab #1
Customer Service-Tab #1
Customer Service-Tab #1
Customer Service-Tab #1
Customer Service-Tab #1
Customer Service-Tab #1
Customer Service-Tab #1
Customer Service-Tab #1
Testcase Name Description Step #
Step 1
Step 2
Step 3
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 1
Step 2
Step 3
Serach Option Title: Search
Function: Link
Precondition: Not Applicable
Step 1
Step 2
Step 3
SalesForce Option Title: Sales Force
Function: Link
Precondition: Not Applicable
Step 1
Step 2
Step 3
Step 1
Step 2
Step 3
Step 4
Step 1
Step 2
Step 3
Step 4
Step 1
Step 2
Step 3
Step 4
Update Customer Profile Option Title: Future Changes
Function: Link
Precondition: Not Applicable
Step 1
Step 2
Customer Service Option Title: Customer Service
Function: Link
Precondition: Not Applicable
Customer Number Option Title: Customer #
Function: Text Box / F2
Precondition: Not Applicable
Site ID Option Title: Site ID
Function: Drop Down
Precondition: Not Applicable
Email Opt-In Option Title: Email
Function: Text Box
Precondition: Email Address must be entered prior to test
case execution
Phone Opt-In Option Title: Phone
Function: Text Box
Precondition: Phone number must be entered prior to test
case execution
Fax Opt-In Option Title: Fax
Function: Text Box
Precondition: Fax number must be entered prior to test
case execution
Steps
1.1 Open browser
1.2 Enter URL provided in data field to access Steriworks
2.1 Click "Customer Service" Link from Main Page
3.1 "CustomerService" tab is diplayed
Press F2 key to activate list modal window
Click top right X button of modal window to exit
Reopen link select "Close" Button
Enter valid existing customer number
Enter invalid customer number
Enter in a truncated customer number ex: 5 for 0000005
Select dropdown menu to display options
Select a different site from dropdown selection
Revert back to original site value
Click "Search" Link
Click top right X button of modal windows to exit
Reopen link select "Close" Button
Click "Salesforce" Link
Click top right X button of modal windows to exit
Reopen link select "Close" Button
Enter a phone number into text box
Click "Opt-In Settings" link
Click top right X button of modal window to exit
Reopen link select "Close" Button
Enter a fax number into text box
Click "Opt-In Settings" link
Click top right X button of modal window to exit
Reopen link select "Close" Button
Enter a email address into text box
Click "Opt-In Settings" link
Click top right X button of modal window to exit
Reopen link select "Close" Button
Click "Update Customer Profile" Link
Click top right X button of modal windows to exit
Expected Resuts
1.1 Browser opens successfully
1.2 Steriworks Main Page Auto Expands window to full-screen successfully
2.1 Customer Service link opens new window on foreground successfully
2.2 Customer Service window auto expands to full-screen successfully
3.1 "CustomerService" tab opens with blank fields
F2 function activates list modal window successfully
List modal window closes successfully
List modal window closes successfully
Customer information field populates successfully
Pop displays - No Record Found
Populates preceeding zeros and displays 0000005 correctly
Dropdown lists options successfully
Window refreshes and selected site populates successfully
"Site ID" reverts back to original value successfully
"Search" modal windows opens successfully
"Search" modal window closes successfully
List modal window closes successfully
"Salesforce" modal windows opens successfully
"Salesforce" modal window closes successfully
List modal window closes successfully
"Opt-In Settings" should highlight successfully
"Opt-In Settings" modal windows opens successfully
List modal window closes successfully
List modal window closes successfully
"Opt-In Settings" should highlight successfully
"Opt-In Settings" modal windows opens successfully
List modal window closes successfully
List modal window closes successfully
"Opt-In Settings" should highlight successfully
"Opt-In Settings" modal windows opens successfully
List modal window closes successfully
List modal window closes successfully
"Customer Future Changes" modal windows opens successfully
"Customer Future Changes" modal window closes successfully
Data
http://steriworks/steriworks
Manual Entry
Dropdown Selection
Link
Link
Manual Entry
Manual Entry
Manual Entry
Link
58
Service History Tab
Service History Tab
Service History Tab
v
v
v
Service History Tab
v
Service History Tab
v
Service History Tab
Service History Tab
Service History Tab
Service History Tab
Service History Tab
Service History Tab
v
Service History Tab
v
Service History Tab
v
Testcase Name Description Step #
Step 1
Step 2
Step 3
Step 1
Step 2
Step 3
Step 4
Step 5
Step 1
Step 2
Step 3
Serach Option Title: Search
Function: Link
Precondition: Not Applicable
Step 1
Step 2
SalesForce Option Title: Sales Force
Function: Link
Precondition: Not Applicable
Step 1
Step 2
Service History Option Title: Service History Tab
Function: Tab
Precondition: Not Applicable
Step 1
Step 1
Step 2
Step 3
Step 1
Step 2
Step 3
Apply Filter Button Option Title: Apply Filter Button
Function: Button
Precondition:
Value entered in "From Date" and "To Date" must be
selected prior to executing this testcase
Step 1
Clear Filter Button Option Title: ClearFilter Button
Function: Button
Precondition:
Value entered in "From Date" and "To Date" must be
selected prior to executing this testcase
Step 1
Site ID Option Title: Site ID
Function: Drop Down
Precondition: Not Applicable
From Date Option Title: From Date
Function: Drop Down
Precondition: Not Applicable
To Date Option Title: To Date
Function: Drop Down
Precondition: Not Applicable
Customer Service Option Title: Customer Service
Function: Link
Precondition: Not Applicable
Option Title: Customer #
Function: Text Box / F2
Precondition: Not Applicable
Customer Number
Export Button Option Title: Export Button
Function: Button
Precondition:
Export is dependent on data viewed in grid
Step 1
Document Number Step 1
Step 2
See Dispatch Tab for continued functionality
Route Number Step 1
Step 2
See Dispatch Tab for continued functionality
Option Title: Document Number
Function: Link
Precondition: Customer must have service data in grid to
be selected prior to executing this testcase
Option Title: Route Number
Function: Link
Precondition: Customer must have service data in grid to
be selected prior to executing this testcase
Steps
1.1 Open browser
1.2 Enter URL provided in data field to access Steriworks
2.1 Click "Customer Service" Link from Main Page
3.1 "CustomerService" tab is diplayed
Press F2 key to activate list modal window
Click top right X button of modal window to exit
Enter existing customer number
Enter invalid customer number
Enter in a truncated customer number ex: 5 for 0000005
Select dropdown menu to display options
Select a different site from dropdown selection
Revert back to original site value
Click "Search" Link
Click top right X button of modal windows to exit
Click "Salesforce" Link
Click top right X button of modal windows to exit
Click "Service History" Tab
Select date from "From Date" dropdown calendar
Select a different "From Date" from dropdown calendar
Enter Value into the "From Date" text box
Select date from "To Date" dropdown calendar
Select a different "To Date" from dropdown calendar
Enter Value into the "To Date" text box
Click "Apply Filter" button
Click "Clear Filter" button
Click "Export" button
Click "Manifest" Link
Click top right X button of modal windows to exit
Click "Route Number" Link
Click top right X button of modal windows to exit
Expected Resuts
1.1 Browser opens successfully
1.2 Steriworks Main Page Auto Expands window to full-screen successfully
2.1 Customer Servicet link opens new window on foreground successfully
2.2 Customer Servicet window auto expands to full-screen successfully
3.1 "CustomerService" tab opens with blank fields
F2 function activates list modal window successfully
List modal window closes successfully
Customer information field populates successfully
Pop displays - No Record Found
Populates preceeding zeros and displays 0000005 correctly
Dropdown lists options successfully
Window refreshes and selected site populates successfully
"Site ID" reverts back to original value successfully
"Search" modal windows opens successfully
"Search" modal window closes successfully
"Salesforce" modal windows opens successfully
"Salesforce" modal window closes successfully
"Service History" Tab opens successfully
Window will populate with customer data
"From Date" value is selected successfully
Selected "From Date" populates dropdown successfully
Value displays in text box successfully
"To Date" value is selected successfully
Selected "To Date" populates dropdown successfully
Value displays in text box successfully
"Service History Grid" view changes to edit mode successfully
"Service History Grid" view changes referts back to orginal data view successfully
"Export" will open new Windows Internet Explorer window for Open, Save, or Save As,
Cancel
Select open
"Export" will open new excel screen with data prepopulated in "Service History" grid
view.
"Manifest" modal windows opens to Dispatch-Service Document Details successfully
"Manifest" modal window closes successfully
"Route Number" modal windows opens to Dispatch-Route successfully
"Manifest" modal window closes successfully
Data
http://steriworks/steriworks
Manual Entry
Dropdown Selection
Link
Link
Tab
Dropdown Selection
Manual Entry
Dropdown Selection
Manual Entry
Button
Button
Button
Link
Link
58
Dispatch-Service Document Details
Dispatch-Service Document Details
Dispatch-Service Document Details
v
Dispatch-Service Document Details
v
Dispatch-Service Document Details
v
Dispatch-Service Document Details
v

Dispatch-Service Document Details
Dispatch-Service Document Details
Dispatch-Route
v
Dispatch-Route
Dispatch-Route
Dispatch-Route

Testcase Name Description Step #
Step 1
Step 1
Step 2

Other Services Step 1
Step 2
Summary Step 1
Step 2
Manifest Option Title: Manifest
Function: Button
Precondition: Manifest Number must be populated on
screen to execute this testcase
Step 1
Step 2
Export Button Option Title: Export Button
Function: Button
Precondition:
Export is dependent on data viewed in grid
Step 1
Container ID Step 1
Step 2
Step 3
Step 4
Close Option Title: Close
Function: Button
Precondition: Screen must open to execute testcase
Step 1

Option Title: Container ID
Function: Link
Precondition: Not Applicable
Document Number Option Title: Customer #
Function: Text Box
Precondition: Link only opens with predefined information
from Sevice History Document Number Link
Option Title: Other Services
Function: Radio Button
Precondition: Not Applicable
Option Title: Summary
Function: Radio Button
Precondition: Not Applicable
Containers Option Title: Containers
Function: Radio Button
Precondition: Default selection on Screen
Route Step 1
Step 2
Step 3
Step 4
Step 1
Step 2

Other Services Step 1
Step 2
Route Inquiry Step 1
Step 2
Date Range Route Summary Option Title: Date Range Route Summary
Function: Radio Button
Precondition: Not Applicable
Option Title: Other Services
Function: Radio Button
Precondition: Not Applicable
Option Title: Route Inquiry
Function: Radio Button
Precondition:Default selection on Screen
Option Title: Route
Function: Link
Precondition: Link only opens with predefined information
from Sevice History Document Number Link

Steps
Locked field
Select displays all containers on Document
Verify data

Click "Other Services" Button
Verify data
Click "Summary" Button
Verify data
Click "Manifest" Button
Verify Data
Click "Export" button
Click "Container ID" link
Click top right X button of modal window to exit
Reopen link to verify data
Click close lower right button
Click "Close" button
Click "Route" link
Click top right X button of modal window to exit
Reopen link to verify data
Click close lower right button
Click "Date Range Route Summary" Button
Verify data

Click "Other Services" Button
Verify data
Click "Route Inquiry" Radio Button
Verify data
Expected Resuts
Field does not allow for changes
Radio displays all containers on Document


"Other Services" modal displays data if other services are on document

"Summary" modal displays waste data on document

"Manifest" modal opens successfully
Window will populate with customer data
"Export" will open new Windows Internet Explorer window for Open, Save, or Save As,
Cancel
Select open
"Export" will open new excel screen with data prepopulated in "Service History" grid
view.
"Dispatch-Container Inquiry" modal windows opens successfully
List modal window closes successfully
Data will populate sucessfully
List modal window closes successfully
List modal window closes successfully
"Dispatch-Route" modal windows opens successfully
List modal window closes successfully
Data will populate sucessfully
List modal window closes successfully
Radio selection changes window format and enables filter selections
Facility, From Date, To Date and Route Number


"Other Services" modal displays data if other services are on document

"Route Inquiry" modal displays all stops in Route

Data
Manual Entry
Radio Button
Radio Button
Radio Button
Button
Button
Link

Link
Link

Radio Button
Radio Button
Radio Button