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Objectives: - Objectives are concrete goals that the organization seeks to reach, for
example, an earnings growth target. Objectives can be defined as ‘Open-ended attributes,
denoting future state or outcome that an organisation strives for…’ Objectives must
characterised as SMART. Acronym of smart is…
S – Specific
M – Measurable
A - Attainable
R – Relative (Realistic)
T – Time bond.
Objectives are the statement of measurable results and these are tied to Goals; provide the
basis for operational planning and budgeting. Four general characteristics:
Starts with the word “To”
Specifies a single measurable result
Specifies a target date or time span for Completion
Must be realistic and attainable, but represents a significant challenge.
Goals: - Define the key areas in which to expect strategic results and what is expected.
These are not measurable as stated, but contain factors that will be measurable as
Objectives. Goals can be defined as ‘Closed ended attributes – precise and
expressed in specific terms.’ Objectives and goals provide the foundation for all
managerial activities they are the ends or aims. These are similar and both
connected with the results to be achieved.
Importance of goals:
o Provides a sense of direction
o Focus out efforts
o Guides our plans and directions
o Help us evaluate our progress
Plan: -
o Is a specific documented intention consisting of an objective (end) and
an action statement (means).
o States what, when, and how something is to be done.
A plan prescribed proposed methods of moving towards or achieving one or more
objectives or goals. Often structured, plans can occur in projects, diplomacy, careers,
economic development, military campaigns, combat, or in the conduct of some business.
Planning: - The process of determining the best course of action for a particular period.
Decision-making: - Selecting the best’s alternative solution or result among the available
alternatives.
Budget: - Plan statement for a given period of time in future expressed in financial or
physical units. In other words ‘budget is a statement which indicated all revenue and
expenditure for a particular assessment or accounting year’.
Strategy: - A master plan that delineates critical courses of action toward the attainment
of company objective and a blue print that defines the means of deploying resources to
exploit resent and future opportunities and to counteract present and future threat.
Robert B. Anthony described three levels of business activities i.e. Top level, Middle
level and Lower level management. According to these levels planning is done in an
organisation.
1. Based upon business policy, mission of company and objectives, corporate plans
or strategic plans are prepared by top level management or real Owners.
2. Based upon function of the concerned department, functional plans or
tactical/development plans are done by middle level management or Functional
Heads
3. Based upon operational task, operative plans are done by lower level
management.
Feed back
SWOT Analysis
Environmental Scan
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Internal Analysis External Analysis
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Strengths Weaknesses Opportunities Threats
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SWOT Matrix
Strengths
A firm's strengths are its resources and capabilities that can be used as a basis for
developing a competitive advantage. Examples of such strengths include:
o Patents
o Strong brand names
o Good reputation among customers
o Cost advantages from proprietary know-how
o Exclusive access to high grade natural resources
o Favorable access to distribution networks
Weaknesses
The absence of certain strengths may be viewed as a weakness. For example, each
of the following may be considered weaknesses:
o Lack of patent protection
o A weak brand name
o Poor reputation among customers
o High cost structure
o Lack of access to the best natural resources
o Lack of access to key distribution channels
In some cases, a weakness may be the flip side of a strength. Take the case in
which a firm has a large amount of manufacturing capacity. While this capacity may be
considered a strength that competitors do not share, it also may be a considered a
weakness if the large investment in manufacturing capacity prevents the firm from
reacting quickly to changes in the strategic environment.
Opportunities
The external environmental analysis may reveal certain new opportunities for
profit and growth. Some examples of such opportunities include:
o An unfulfilled customer need
o Arrival of new technologies
o Loosening of regulations
o Removal of international trade barriers
Threats
Changes in the external environmental also may present threats to the firm. Some
examples of such threats include:
o Shifts in consumer tastes away from the firm's products
o Emergence of substitute products
o New regulations
o Increased trade barriers
o S-O strategies pursue opportunities that are a good fit to the companies¡¯
strengths.
o W-O strategies overcome weaknesses to pursue opportunities.
o S-T strategies identify ways that the firm can use its strengths to reduce its
vulnerability to external threats.
o W-T strategies establish a defensive plan to prevent the firm's weaknesses from
making it highly susceptible to external threats.
PEST Analysis
A scan of the external macro-environment in which the firm operates can be expressed in
terms of the following factors:
Political
Economic
Social
Technological
The acronym PEST (or sometimes rearranged as "STEP") is used to describe a
framework for the analysis of these macro-environmental factors. A PEST analysis fits
into an overall environmental scan as shown in the following diagram:
Environmental Scan
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External Analysis Internal Analysis
/ \
Macro-environment Microenvironment
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P. E. S. T.
Political Factors
Political factors include government regulations and legal issues and define both
formal and informal rules under which the firm must operate. Some examples include:
o Tax policy
o Employment laws
o Environmental regulations
o Trade restrictions and tariffs
o Political stability
Economic Factors
Economic factors affect the purchasing power of potential customers and the
firm's cost of capital. The following are examples of factors in the macro-economy:
o economic growth
o Interest rates
o Exchange rates
o Inflation rate
Social Factors
Social factors include the demographic and cultural aspects of the external macro-
environment. These factors affect customer needs and the size of potential markets. Some
social factors include:
o Health consciousness
o Population growth rate
o Age distribution
o Career attitudes
o Emphasis on safety
Technological Factors
Technological factors can lower barriers to entry, reduce minimum efficient
production levels, and influence outsourcing decisions. Some technological factors clude:
o R&D activity
o Automation
o Technology incentives
o Rate of technological change
o External Opportunities and Threats
The PEST factors combined with external micro-environmental factors can be
classified as opportunities and threats in a SWOT analysis.
Strategic Control
• A formal control system should be developed that helps keep
strategic plans on track by
• Setting up and testing channels for information on progress,
problems, and the fit of strategic assumptions to the environment.
• Using software programs for real-time tracking of production,
financial, and marketing reports.
Negative feedback should prompt corrective action at the step immediately before the
problem occurs.