S.110 Business Systems: Deliverable 2: Business Section 2014 Name Marthalena Heather Netid Group Number: Website Link: Tutorial Details Tutor: Day: Time: Time Spent On Assignment: Word Count: 1641
S.110 Business Systems: Deliverable 2: Business Section 2014 Name Marthalena Heather Netid Group Number: Website Link: Tutorial Details Tutor: Day: Time: Time Spent On Assignment: Word Count: 1641
Name Marthalena Heather NetID Mhea048 Group Number: 134 Website Link: http://infosys110.blogspot.co.nz Tutorial Details Tutor: Day: Time: Helen Tuesday 3-4pm Time Spent on Assignment: 1 week Word Count: 1641
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2 The struggle is real when living that student life INTRODUCTION An App called Budget My Life aims towards saving in the most efficient way possible. It functions by having the capability to store students personal information, preferences and other data that will be used to calculate and highlight possible routes to great budgeting. In stating this, Individuals are unique so each outcome will be tailored to fit that particular student allowing the app to have a more hands on approach to changing situations and changing details. It will help students save and suggest the right spending choices at the touch of a button. It is easily accessible and tangible as it can be downloaded to ones laptop or mobile phone. This App is run and owned by OSN Limited (Organising Students Now).This company is known for their innovative App products that have accommodated students with their various needs, (Rode et al, 2005). 3. BUSINESS SECTION 3.1 Vision Making lives of students easier by helping to budget their income through a touch of a button anywhere and at any time. 3.2 Industry Analysis: Mobile Application industry Is an industry that has developed technological software applications that is simply installed/downloaded and run on mobile devices such as a smartphone, tablet computer or PCs that perform certain tasks for the user, Mobile Application (Techopedia, 2014). Force: High/Low: Justification: Buyer power: High There are many apps to choose from, as the barrier of entry is low. It doesnt take much effort to get in the industry giving buyers the power to choose. (Lessin & Ante, 2013) Supplier power: Low Substitute products are high in numbers so it means that there are many suppliers to choose
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3 from. Also the inputs required for the product/services are easily available at competitive prices. For example IPhone and Samsung will have different suppliers and may also have more than one, (The Strategic CFO, 2014). Threat of new entrants: High This industry has low barriers to enter (easy to get into) so threat of new entrants would be high. Also consider local and global entrants. However, it is considered to be hard to get to the top. (Suter, 2008) Threat of substitutes: High There are many similar products that provide or perform similar functions to that of an app. Substitutes can be considered to be physical books (product) or seminar teachings (services). (Suter, 2008) Rivalry among existing competitors: High The ease of entering the market, the ease of comparing prices of apps - all of these things point to an incredibly competitive industry. (Envato Studio Blog, 2014) Overall attractiveness of the industry: This industry has high buyer power, low supplier power, high threat of substitutes and high rivalry among existing competitors. However, it is a booming industry and this causes a downfall in profitability. The more competitors in a market can lead to decreasing prices and can cause apps being purchased at lower prices or in some cases for free.
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4 3.3 Customers and Their Needs Target group: Tertiary Students2 Time management; making time to do things, and too not miss assignment deadlines Managing ones priorities; Making choices in terms of what should be done first over another, Money control (Learning to save money); allocating how much you need to save or spend in terms of school fees to socializing. Student life can become overwhelming when one does not know or practice these important aspects, (Watkins, 1983). 3.4 The Product and Service Budget My Life Operates by gathering the information that is required of the user, it will automatically calculate and highlight possible routes to great budgeting with little effort of the user. This is a need for students because income can affect ones capability and full focus on studies as they will be more prone to worry about what they can afford and cant such as school fees. To fulfill the needs, the app will offer: Spending options Saving options future calculation options Expense categories where you can update/alter or delete Advice and tips on hand (scenarios can also be entered for a specific advice to be generated) Payment options (To purchase the APP) Your own personal virtual accountant on hand anytime and anywhere. 24 7 online support/help service on hand o All based on the required information that will be asked frequently. 3.5 Suppliers and Partners Two suppliers who will be releasing and creating the content/functions for Budget My life APP are: 1. Apple 2. Google Two Partners who will work alongside the product and its services are: 1. Tertiary providers listed in the education counts directories http://www.educationcounts.govt.nz/directories/list-of-tertiary-providers 2. Banks ANZ, Westpac, ASB, Kiwi bank
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5 Because this app is targeting tertiary students, the APP will need to be allowed access to the students information this will be asked before further processes can be done and confirmed by the tertiary provider directly. All information will be held in confidentiality. Banks are to be contacted and brought on board with permission by all parties involved. Information will be shared between those involved however; Client bank account numbers will not be shared to the APP. 3.6 Strategy: COST LEADERSHIP STRATGY (LOW COST/ BROAD MARKET)
Budget My Life follows a broad Market (Competitive Scope) and Low Cost (Competitive Advantage) strategy that generates Cost leadership products. This is because the market rivalry is high as there are many competitors which in turn will lead to a decrease in prices that can lead to apps being purchased at lower prices or in some cases for free. This emphasizes its low cost advantage. However, despite it being at low cost, the quality of the product is at most the important aspect of the company as it is leading the way for our future leaders. Good quality products and low cost items is what attracts customers and effectively helps retain them. 3.7 Value Chain Acti vi ty: TECHNOLOGY DEVELOPMENT (R & D REASEARCH AND DEVELOPEMENT) AND SERVICE AFTER SALE A primary activity that is important to the production of this product would be service after sale. This is because it is an App that requires maintenance after purchase, this comes in the form of updates, changes and upgrades etc. This also highlights a support base (student support services) for the app in terms of enquiries. A support activity for this product would be technology development. By developing new technologies it helps create competitive advantages. R and D researching the target customers, the company will know there needs and wants. Although the technology is not new, it can be due to its contents and functions that will need to be developed. 3.8 Business Processes Software development process is a process that involves developing the Application. It is distributed to suppliers, banks, programmers and tertiary providers to gain inputs before decisions are to be made on the final production process. It also follows a series of research and tests aimed towards target group before the software is complete and finalised. Customer support system process is a process that aims to maintain a relationship with the user of the product. It achieves this by providing online support 24.7 with decision making
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6 processes, feedback and response and validating details are correct with all parties to ensure accuracy (networking).
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Business Process Model 1: Technology Development
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Business Process Model 2: Customer Support Service
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9 3.9 Functionalities Business process 1: Software development process Software production: Decision making on what is efficient and to allocate best solutions that can enhance the effectiveness of the product. Networking: This is where all parties are bought on board in decision making processes to ensure this app covers different perspectives to be able to provide a sufficient service/product. Business Process 2: Customer Support System Process Validating customer information: Networking between all parties frequently to obtain the latest information for a more precise calculation and advice. Providing online support: To enable those users of the app access at any time with any queries that they may have. Response is to be given instantly. 3.10 Systems Updatng Software This requires developing managemengt systems that is supported by a ERP system.This is because plainning and decision makings is an imortant aspect when developing a software that has more than one partners. It allows each to compromise and give input while reaping the benefits equally.It also helps allocate tasks due to decison making processes. Online Support This requires an application service maintenance system. It is supported by a CRM systems that helps create and maintain customer relationship. For each user, details are recorded for better performance within the future. Customer Informative feedback/ response systems This system highlights collaboration system as well as customer realationship because it gives feedback made from the custmoer about the APP and its functions. Information that can be collected and networked through all parties to generate thinking streams that can in future create improvement ad satisfaction.
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10 3.11. Summary Table: Value Chain to Systems
Value Chain Activity Processes Functionalities Specific Information System(s) Broad Information System(s) Technology Development and Service after Sale 1. Software Development process 1. Update software
2. Networking between all parties (Banks,tertiary providers and students) Developing management system
Software update systems SCM (Supply Chain Management systems)
ERP (Enterprise Resource Planning) 2. Customer support system process 1. Validate customer information
2. Providing online support Application Service maintenance system
Customer informative feedback/response systems
CRM (Customer Relationship Management)
Collaboration systems
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11 CONCLUSION An App that aims to help students budget and give adviice of the best ways to do so , would make student life much easier in terms of accesibility, efficiency and accuracy. A quick and fast way to do so with a touch of a button, not to meantion at no monetary cost will improve productivity as well as custoomer satisfaction. Its value within Information systems is crucial towards student success. REFERENCES
1. Techopedia. Mobile application (Mobile App). (n.d). Retrieved April 28,2014, from http://www.techopedia.com/definition/2953/mobile-application-mobile-app
2. Suter.F. 2008. Michael Porters article The Five Competitive Forces That Shape Strategy was published 2008 in Harvard Business Review, Volume 86, Number1, p. 78. Retrieved April 28,2014, from Triple Happiness. Analysis of the app market based on Michael porters five competitive forces. http://3xhappiness.com/analysis-of-the-app-market- based-on-michael-porters-five-competitive-forces/
3. Envato studio blog. 10 Personal finance Apps to help you manage your money. Retrieved on April 28, 2014, from http://studioblog.envato.com/personal-finance-apps/
4. Apps Rocket Toward $25 Billion in Sales Players in Quickly Growing Business Scramble to Figure Out Best Ways to Attract Users and Turn a Profit By JESSI CA E. LESSI N and SPENCER E. ANTE http://online.wsj.com/news/articles/SB10001424127887323293704578334401534217878
5. Watkins, David. Assessing tertiary study processes. Human Learning: Journal of Practical Research & Applications, Vol 2(1), Jan-Mar 1983,
6. "The Strategic CFO." The Strategic CFO. N.p., n.d. Web. 6 May 2014. <http://strategiccfo.com>.http://strategiccfo.com/wikicfo/supplier-power-one-of-porters- five-forces/