Perform Supervisor Cash Count:

Amount of Cash in Office: _____________ Cash in Balance? Y or N

# CFO Checks in Office: _____________ All accounted for? Y or N
Is Manager Performing and Documenting a Weekly Cash Count? Y or N
Is Cash Count Statement being completed daily? Y or N
Does Cash Count Statement match Daily Business Summary? Y or N

Section 2

Growth of Office

Is office meeting or on track to meet company standard of

50 New Customer Loans this month? Y or N

Did office make 50 New Customer Loans the previous month Y or N

Is staff asking every customer for a referral? Y or N

(In person and over the telephone)

Review Business Contact Log

Is the Form Current and Up-to-Date Y or N

Is office making minimum of 3 contacts per day? Y or N

Is form completed Properly? Y or N

Is Form being faxed to Supervisor weekly? Y or N

How many Out-Side/Telephone Contacts? ________/________

How many Like Business’s were Contacted? ___________

Which Employee made the most Contacts? __________________________

What improvements can be made?

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________

Comment on store’s growth. If not reaching budgeted goals, detail the action plan to
correct lack of growth?
______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

1
Review Monthly Customer FeedBack Form:
# of Applications Taken M-T-D _________________
# of Turn-Down Applications M-T-D _________________
# of Referrals M-T-D _________________
Review Turn-Down Applications for possible approval!
Are Copies of the Credit Denial Letter sent to Applicant’s
stapled to the Turn-Down Applications Y or N

Perform Audit of New Loans:

(Check List and Mini Review)

# of New Loans ________________

# of $650 Loans ________________
Review ALL New $300 Loans
# Increased $450 to $650 ________________
# of Incomplete Apps ________________
# of Contract with Errors ________________
# of ACH’s with Errors ________________

Is Manager Approving ALL New Customer Loans? Y or N

Review the exceptions identified on the Audit of New Deals with the Manager:
Is this an unreasonable number of exceptions? If so, what is primary cause of errors?
What action has been taken to reduce the number of exceptions? Complete an
Employee Documentation Coaching and Counseling or Warning Form where necessary.
Comment briefly:

Perform Audit of New Loans: (FB’s

and Renewal Loans for Mini Review only)

# of Incomplete Apps ________________

# of Contract with Errors ________________
# of ACH’s with Errors ________________

2
 *Section 3

Review Call Activity:

3 Days Due Called

(Previouly Deferred Loans ONLY, min 5 accts for Check List)

# of Accounts Reviewed _____________

# of Accounts Worked per Policy _____________
# of Accounts w/ Promises to Pay _____________

POTS Called
(Loans w/maturity dates and deferred loans w/due dates past-due for current month, min 5 accts)

# Accounts Reviewed _____________

# Accounts Worked per Policy _____________
# Accounts w/ Promises to Pay _____________

30 Day Called
(Loans w/maturity dates and deferred loans w/due dates past-due for previous month, min 5 accts for Check
List, ALL accts more than 5 days past-due for Mini Review)

# Accounts Reviewed _____________

# Accounts Worked per Policy _____________
# Accounts w/ Prom Pay/Visit Office _____________
# Accounts NOT Worked _____________

60 Day Called
(All loans past-due for previous two months, min accts Total Queque)

# Accounts Reviewed _____________

# Accounts Worked per Policy _____________
# Accounts w/ Prom Pay/Visit Office _____________
# Accounts NOT Worked _____________

90 Day Called
(All loans past-due for previous three months, 10 workable accts for Check List, ALL workable accts for Mini
Review)

# Accounts Reviewed _____________

# Accounts Worked per Policy _____________
# Accounts w/ Prom Pay/Visit Office _____________
# Accounts w/Extended Hold Dates ______________
(Approved by Supervisor to keep accts out of Collection Queque)

Is time being scheduled to call accounts after standard business hours? Y or N

If N why not?______________________________________________________

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

3
Is Bad Debt currently within company standard? Y or N
(Ten Percent (10%) of 12 Month Avg Income from Rolling Trend Report) ___________________

Comment on how effectively calls are being made and that the customer’s records
reflect current documentation, be aware if the employees are asking and re-verifying the
customer’s information at each contact, in person and over the phone, with the
customer. What suggestions can you offer the staff to improve results?
______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

Supervisor Sign: _______________________________ Date: ____________

Manager Sign: _______________________________ Date: ____________

Staff Sign: _______________________________ Date: ____________

Staff Sign: _______________________________ Date: ____________

Staff Sign: _______________________________ Date: ____________

Copy Left for Office: Y or N

Supervisors: Include the following supporting documentation: Supervisor Cash Count Sheet
Example of Exceptions
Copy for the Office’s Supervision/Audits File

Mail Copy to Service Center Audit Dept

Mail original to your Management Company

Encompass 9/2009 v 3.3