No Internet Troubleshooting Guide

Things to confirm before proceeding with troubleshooting:

1- Desktop or Laptop.
2- Wired or Wireless Connection.
3- OS & ISP.
4- Any changes made to device in terms of Software or Hardware.
5- Last time when it was working fine.
6- Error message if any/symbol on Network icon in notification area.

Basic Steps
1- Restart PC in Safe Mode with Networking
2- Power cycle modem/router/gateway (modem cum router).
3- Check & make sure that physical connectivity is okay.
4- Try a different browser or do a browser reset.
5- Check the light status.
6- If using modem & router, then try connecting modem directly to the device.





Light Status
Light Activity Description
Power
Solid Amber
Router is performing power on self test diagnostic
Solid Green
Power is on and router is ready
Blinking Amber
Software update is in progress
Blinking Green
Firmware is corrupted
Solid Red
Router has malfunctioned
No light
Power is not supplied to the router
DSL/Line/Link/Uplink-Downlink
Solid Green
DSL Link from ISP is connected
Blinking Green
Problem in connectivity between ISP & Modem
Off
No connectivity between ISP & Modem
Internet
Solid Amber/ Red
Modem configuration is incorrect/Bill not paid/Outage
Solid Green
Router has acquired an IP address
Blinking Green
Data is communicated through the Internet port
No light
Outage or Modem is damaged
LAN / Ethernet /Activity/1,2,3,4
Solid Green
Local port is connected
Blinking Green
Data is being transmitted
No Light
No link is detected on this port
Wireless/WLAN
Solid Green
Wireless Interface is Enabled
Blinking Green
Data is communicated over the wireless network
No light
Wireless interface in turned off
Push N Connect/WPS
Solid Green
Indicates wireless security is enabled
Blinking Green
A WPS-capable device is connecting to managing the router
No light
Wireless Interface is turned off



If all lights are Green & basic steps do not help, then it is a No Internet issue.
Next step is to check for IPv4 Address & try to ping www.google.com

No Sync or No Surf
A- No Sync issue
If IP address is not valid then it is a No Sync issue.
1- 0.0.0.0
2- 169.254.x.x (APIPA)
3- Media Disconnected/Blank

B- No Surf issue
If IP address is valid & ping is also successful, then it is a No Surf issue.
No Internet Errors & Troubleshooting

A- Page cannot be Displayed/Unable to Connect.
A.1- No Sync
1- Run ncpa.cpl Right click on adapter & re-enable the network adapter.
2- Run devmgmt.msc Check for Yellow mark or Red X on network adapters.
Red X
Right click on Network Adapter & try to re-enable the adapter.
Yellow ! or ?
Windows XP: - System Restore or download & install driver from another system.
Windows Vista & above: - Right click & uninstall adapter. Restart system & adapter will be re-enabled with base drivers. If that
does not help, then either try System Restore or download & install driver from another system.
3- Run services.msc DHCP/DNS client Started & Automatic.
4- Run ncpa.cpl Right click on adapter Properties TCP/IPv4 Properties
Obtain IP Address automatically should be checked.
5- Try system restore




A.2- No Surf
1- Run cmd ipconfig /flushdns
2- Run ncpa.cpl Right click on adapter Properties TCP/IPv4 Properties
Obtain DNS Address automatically should be selected.
Primary DNS: 8.8.8.8
Alternate DNS: 8.8.4.4
3- My Computer C drive Windows System 32 drivers etc
Rename hosts file to hosts.old


B- Unable to connect due to proxy error/connection.
Proxy connection settings are not required by home-user, unless the user is using any specific application/website that
requires a proxy connection.
Proxy settings are mostly enabled when your PC is infected by virus.
How to disable proxy settings
1- Internet Explorer:
Run inetcpl.cpl Connections Tab LAN Settings Uncheck all settings apart from Automatically Detect Settings.
2- Firefox:
Firefox Tools Options Advanced Network Connection. Select No Proxy.
3- Google Chrome:
1- Click the Chrome menu on the browser toolbar. Select Settings.
2- Click Show advanced settings. In the "Network" section, click Change proxy settings. This will open the Internet
Properties dialog.
3- Click LAN settings. Deselect proxy settings checkbox.




C- There is a problem with this website's security certificate" when you try to visit a secured website.
Possible causes
1. Computer's date is incorrect.
2. The security certificate has expired.
3. The website is not trustable.
Fixing the error
1. Make sure your computer's time and date are accurate.
2. Right click on the time to adjust the time and date.
3. If the error continues after trying the above steps:
4. Launch Internet Explorer on a desktop computer.
5. Click Tools | Internet Options.
- The "Internet Options" window appears.
6. Click the Advanced tab.
7. Under "Security", uncheck the boxes "Check for publisher's revocation" and "Check for server certificate revocation."
8. Click Apply & Ok.
9. Close and relaunch Internet Explorer, which should correct the error.


D- Unable to connect secure websites (https).
1. Make sure your computer's time and date are accurate.
2. Right click on the time to adjust the time and date.
3. Clear the SSL state
To do this, follow these steps:
In Internet Explorer, click Tools, and then click Internet Options. Click the Content tab, and then click Clear SSL state.
4. Re-register .dll files
Dynamic-link library files have a file extension of .dll. These are collections of routines that are stored until a program uses
them. If these files are corrupt or out of date, they can cause problems with your computer. To fix this problem, re-register
the .dll files.

To fix this problem automatically, download MS Fixit. Then click Run and follow the steps in this wizard.
5. Reset the Internet Explorer settings
If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons, you can usually resolve the
problem by resetting Internet Explorer settings.

To fix this problem automatically, download MS Fixit. Then click Run and follow the steps in this wizard.










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