From

Jithin J Kumar
Management Trainee (Summer Intern)
Stellar Information Private Limited.
Kochi Location.

To
Manager
Systems and IT Department


SUBJECT:- Questionnaire For Research

Sir/Madam
I am conducting a survey as a part of my summer internship in Stellar
Information Private Limited on the topic Customer awareness about Data
Recovery services and Solutions offered by Stellar Information Private Limited in
Kochi Location . Kindly cooperate by answering the survey questions.
I assure you that data collected through this survey will be used strictly for
research purposes only. Thank you for considering my request.
Faithfully,
Jithin J Kumar









Research Questionnaire
Name :
Email-id :
Designation :
Company :

Do you consider data essential for day to day working of your company?
Where do you store important data of your firm?
Hard disk (Internal/External) Pen Drives
Cloud Server CD/DVD ROMs

How often do you come across faulty Data storage devices (Pen drives, Hard disk, CD
ROMS)?
Never Hardly (Once in an year)
Occasionally (Once in a month) Often (Once in a week)
Frequently (More than once in a week)


Whom did you consult when data storage device gets damaged?
AMC provider Friends who are expert in Hardware
3rd Party Vendors Stellar Data Recovery

Were you able to recover the data that you wanted?
No Partially recovered Yes, Completely recovered

Factors that you take into consideration when you consult a data recovery vendor
Expertise Location
Advertising Experience
Service Charge Customer Reviews

How do you erase sensitive data from your storage media like HDD?
Formatting Disk sanitization
Not at all At times Neutral Important Highly Critical
Mark the facilities provided by your data recovery vendor
Free Consultation Cost Analysis
Media Analysis Data Safety
Data Security & Confidentiality Data Sanitization

How do you rate the overall performance of your data recovery service provider?

How did you ensure the data from the broken device was kept confidential?
Trusted the solution provider Signed Non-Disclosure Agreement
Other

How much are you willing to pay to recover your data?
A price depending on the capacity of the drive, e.g. Rs.3000 for 40GB-80GB.
A price depending on the value of the data in it.
A price depending on complexity of problem to fix it, e.g. Rs 1000 /day
Other

Have you used any 3rd party software for Data Recovery?
yes No
If yes, Name of software used

Have you availed any professional service (Data Degaussing / Disk Sanitization
Service) to destroy confidential data?
yes no
If yes, Name of the Service provider :

Does your Data Recovery Vendor offer controlled environment in their lab(Class 100
clean room), so as to recover Data from Physically Damaged Data Storage Devices?
yes Dont know no
If yes, Name of the Service provider

***** Thank you *****
FACTORS Bad Poor Average Good Excellent
Time For Servicing
Cost For Servicing
Usability Of Data
Overall Service