To whom it may Concern,

I am writing this letter in response to your advertised position as a Receptionist/Enquiries Support Clerk.
The following information reflects my work experience and education in regards to this position.

Essential Qualifications

Official Language Proficiency: English
Education: BSc St Francis Xavier University

Personal Suitability:

Adaptability & Flexibility-While working at CRA my weekly work schedule contained various tasks that
filled my work day. On occasion when an employee in my work section was off work, I would take on
extra responsibilities. Normally, I would do the internal mail for the third floor. When a person was
absent I would add fourth floor mail to my tasks. Rather than delivering the mail to the floors separately,
I would combine the tasks to eliminate any overlaps. This would save me from having to back track from
one floor to another.

Judgement /Analytical Thinking- I have experience in office administration working Canada Customs
Agency accounts. My main function in this job was to process payments, invoices and write-offs. I
noticed a write-off that totaled more than a million dollars. The paper work was all in order but the
amount seemed rather large. I decided to investigate the matter. I took the matter to a collector who
handled direct contact with companies using Customs. She looked into the matter and later found out
that this was an error. I was later notified that by not processing this write-off that I saved the
organization a lot of extra work.

Focus on Quality and Details-I have two years experience working as a cashier for CRA. The main
functions of this job was to take cash, debit and cheque payments. Keying correct amounts and placing
the payments into the right accounts was very important. Having worked for CIC as what is now called
an agent and presently as a CCT clerk working on PRC applications has allowed me to develop the ability
to focus on quality and detail. While working a PRC application of a minor, I checked to see if a birth
certificate was included. Upon looking at the translation of the birth certificate I noticed that the English
version did not include the name of the minor. Rather than send this application to an agent, I sent the
application back to the client looking for the minor's name in the translation.
Client Service Orientation- While at CRA I worked as a greeter. Taxpayers would walk in off the street
and I would direct them to either our document section or to our direct telephone lines. This would
depend on the nature of their business. On one occasion a taxpayer came into our office looking to have

his account reopened. CRA had frozen his account due to nonpayment. His collection officer was located
in Alberta and needed the account opened to conduct business. I made a phone call to the agent and
told her of the situation. She requested fax copies of postdated cheques to confirm the banking
authority and the bank balance. The collector indicated that this could take at least a half hour. The
taxpayer left and said he would be back later. In the mean time I received a phone call from the collector
indicating that the taxpayer's bank account was in order and that she would open the account for him.
The taxpayer soon arrived and was relieved to hear that it was business as usual for him. He thanked me
for my help and left the building very happy.

Values and Ethics-I conduct myself professionally at work and treat my fellow employees with respect. I
share a work desk with another employee. I work the evening shift while my co-worker works the day
shift. Just before the end of my evening shift, I clean and tidy up the work area. When my co-worker
arrives in the morning, the work area is exactly as it was when he left at 4:00 pm. I only use the internet
to conduct government business as it relates to my job. This is to verify authorization to use a lawyer or
immigration service. I do not upload or download information to government computers.
Effective Interactive Communication-While at CRA I used a Customs based software that is an
accounting program. It is an old DOSS based program. One day I ran into a problem with downloading
my daily balance. My contact person for IT problems with this program was in Montreal. She did some
looking into the problem and gave me some directions to fix the problem. I could not fix the problem
and decided to call her again. She indicated that the problem was in-house and that our local IT people
would be able to solve the problem. I contacted our IT people, and they could not understand what the
problem was. It was then that I decided that it would be more effective if I had the IT people talk to each
other rather that use me as a go between. As it turns out this was the right way to go. It seemed to
make more sense to have IT personnel talk to each other directly to solve a complicated IT problem.
Cooperation and Collaboration-I am presently working the evening shift as a CCT at the Permanent
Resident Card Centre. Our work team is divided into three sections. This occurred because of more
employees being hired. I had the opportunity to move into the section with the more experienced
employees but decided to stay where I was. I knew that with three new people working together in one
section without an experienced person with them would cause our team leader to be stretched over
three sections. I took it upon myself to help the new employees as much as possible by answering most
of their questions. This enabled my team leader to spend more time on her daily tasks. I also had a
conversation with her and indicated to her on what I was doing and she validated this as a good idea.





Asset Qualifications

I have over two years of experience working at the Land Registry. It was here that I received my
experience in conducting land searches. The software program used was access. I would receive a list of
duplicate land listings. I would print off one of the duplicates just in case a problem occurred. From here
I would go into the system and find the duplicates and delete one of them from the system. Then I
would go online to see if everything was okay. If everything checked out, I would move on to the next
duplicate.

I have 2 years experience working as a cashier. One of the main functions of this job was data entry
which involved keying in payment amounts and account numbers to various types of accounts.

My experience with Microsoft office (Word & Excel) has been ongoing since 2002. I have used Excel
while working as a taxpayer relief clerk. The spreadsheet was used to account for the names of the
account, where it was sent, and who worked the application. I have used Word while working as a part
time constituency assistant for an MLA. Letters were composed for constituents on their behalf and
forwarded to the appropriate organization.

You may contact me at cholock.bernie@gmail.com or by phone at 902-539-3885.

Sincerely Yours,
Bernie Cholock