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The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
Kelly Atkinson Selected
for Cleaning Industry
Pinnacle Award
FOR IMMEDIATE RELEASE May 19, 2014
The Simon Institute is pleased to an-
nounce that Kelly Atkinson has been
selected to be awarded the prestigious
Pinnacle Award for 2014. The Pinnacle
Award recognizes Outstanding Con-
tributions to the Cleaning Industry and
the (OS1) Program. It is also the only
award in the cleaning industry that is rec-
ognized by representative benchmarking
organizations managing cleaning opera-
tions on a peer review basis.
Organizations and leaders who have
attended Janitor University have been
polled and selected Kelly Atkinson, by
secret ballot, to honor his industry-wide
contributions.
Atkinson worked his way through col-
lege as a middle school janitor. In 1975 he
became a eld representative for the Utah
School Employees Association (USEA).
He eventually became the Executive Di-
rector of the organization in 1989 and
retired from the organization in 1997.
While working at USEA, Kelly was elected
to the Utah House of Representatives. He
served from 1986 until 1996. From 1990
to 1996, he was elected by his colleagues
as the Minority Whip of in the House of
Representatives. During his term of ofce
he was named four times by the Deseret
News as one of the most effective legisla-
tors on Capitol Hill. He was twice named
Utahs Legislator of the Year.
Kelly sponsored legislation that led to
a stafng study for Utah schools K-12 in
1985. He also sponsored a series of pro-
ductivity grants that developed front-
line custodial training programs. These
training programs were adopted by Utah
school districts to advance the profes-
sionalism of janitors. ManageMen was
the recipient of several of these study and
training grants between 1985-1998. The
stafng study was expanded and was the
basis for ISSAs Ofcial Cleaning Times
books series. The Custodial Develop-
ment training programs were utilized as
resources for both ISSA and ManageMen
training materials in the 1990s.
Kelly is heavily involved in humanitar-
ian services as a Rotarian. In 2004-2005
he served as Governor of District 5420
Utah. As Governor of Rotary in Utah,
he successfully brought the International
Convention to the State. He raised more
than a half $1 million to host the event
and the conference is still rated by Rotar-
ians worldwide as one of the nest ever
held.
Since 1985 Kelly has acted as an advi-
sor to ManageMen on various projects to
modernize cleaning operations, develop
standards, support legislation and im-
prove union issues. He is a 2012 graduate
of Janitor University.
Kelly will be presented the Pinnacle
Award at the Cleaning Industry Awards
Banquet during the Simon Institute
Symposium at the Menger Hotel in San
Antonio, Texas, on Monday, July 14, 2014.
Presentation of the award will be by the
2013 Pinnacle Award honoree, Jim Alty.
For more information about the Pinnacle
Award, Kelly Atkinson or Simon Institute
contact Paul Condie, President of the Si-
mon Institute at paul@simoninstitute.org.
The Simon Institute is an ANSI Accredited
Standards Developing Organization.
Kelly Atkinson
The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
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Editor-in-Chief: Chris Wallace
Publisher: Clark Kidman
The Cleaning Gazette is the ofcial publica-
tion of the Cleaning Industry Trainers Guild.
The Cleaning Gazette is published monthly to
promote the growth of professionalism in the
cleaning industry. For subscription information
contact via email jill@managemen.com
Cleaning Industry Trainers
Guild Leadership Group
President
Joseph Garcia
Mt. San Antonio College
Vice President
Mary Clark
Michigan State University
2nd Vice President
Guido Piccarolo
Los Angeles Habilitation House
Communication Director
& Editor-in-Chief
Chris Wallace
Service Point
ADVISORY
COMMITTEE
Julian Castillo
The University of Texas at Austin
Melody Hartford
Rappahannock Goodwill Industries
Nick Pangaro
Chris Romero
Sandia National Labs
Matthew Lawrence
Wake Forest University
Mark Samios
Cleaning Alliance Representative
PortionPac
OFFICERS
(Continued on next page)
Michigan State Honors
Custodians as Unsung
By Mary Clark
Michigan State University 34th An-
nual Custodial Training and Recogni-
tion Event was held on May 15, 2014, on
campus to honor the custodial team for
their contributions to the university and
to the custodial department. Building
Service Director Gus Gosselin spoke on
the topic of the Unsung Heroes in the
custodial department.
An Unsung Hero
Denition: A person who makes a sub-
stantive yet unrecognized contribution.
What makes a person a hero?
Heroes are nice people
Considerate
Focus on the needs of others
Courteous
Heroes are people of high
professional competence
Know their job extremely well
Dont show off but do it with
excellence
Gus Gosselin, Director of Building Services at MSU presents at the Custodial Seminar 2014.
The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
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Michigan State Honors
Custodians as Unsung
By Mary Clark
Heroes identify what needs to be
done and does it
Do necessary things that others do
not want to do or do not think of
doing
Heroes realize what matters most
comes from a deep satisfaction of a
job well done
Make the lives of others better and
more comfortable
MSU Heroes love MSU!
Understand the uniqueness of the
University
Realize they have a special
responsibility
Committed to making the
University and people around
them successful
Martin Luther King said, Everyone
has the power for greatness, not fame,
but greatness, because greatness is de-
termined by service.
Gus speech was followed by recog-
nizing the heroes in the custodial de-
partment with awards and a dinner.
Custodians were recognized for years of
service, Spartan experience (customer
service), educational awards, steward-
ship awards, Green Apple, Spartan Ap-
ple and Golden Apple Awards.
Dinner for the event included Prime
Rib, Baked Chicken, Redskin Potatoes,
Macaroni and Cheese, Rolls and Salad,
Chocolate Tort, Apple Pie, Brownies and
Cheesecake. The dinner was selected
from a seminar committee consisting of
MSU custodians.
Attendees to the MSU Custodial Seminar 2014.
The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
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2014 (OS1) Trainer Course
Education Is Not Received,
It Is Achieved
By Guido Piccarolo
Los Angeles Habilitation House
I used to measure the success of a
training course on several factors. One
of these factors, probably the main one,
has been my personal (as a business
owner of a non-prot organization) re-
turn on the investment made to be at
the training. In other words, the extent
to which my personal objectives were
achieved.
This holds true for the 2014 (OS1)
Trainer Course in Orlando, Florida, as
all of my goals were achieved! How-
ever, attending this course brought a
new light into my experience of how
to evaluate the full success of a training
course. The (OS1) Trainer Course offers
the only rst class journey (knowledge
and tool) to allow a Janitorial Trainer to
be able to implement the experience of
the 3-day course once back to the ofce.
Albert Einstein is quoted as say-
ing, Education is not received. It is
achieved. And this is true for the 3-day
course I attended in Florida. During
this course, we have been given knowl-
edge (meaning of things) and tools to
achieve professional educational in or-
der to become a professional janitor.
The six rules for training and educat-
ing adults, the setup of a training room,
the boot camp timeline for specialized
cleaning workers, the three legged stool,
and the verication of basic training
were some of the essential topics that
allow myself, a trainer, not to be lost in
the confusion of the typical after train-
ing question: And now how do I do it?
The journey is set and I want to keep
walking!
Attendees to the 2014 (OS1) Trainer Course in Orlando, Florida.
The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
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ManageMen Lays Groundwork
For Pilot Program at UNCC
By Ben Walker
Last month, a ManageMen team con-
sisting of Alan Bigger, Tim Poskin and
Ben Walker visited University of North
Carolinas Charlotte campus to begin
the evaluation and planning stages of
UNCCs upcoming (OS1) Pilot Program.
ManageMen introduced the (OS1) pilot
to three different cleaning shifts, clean-
ing managers and hosted an introducto-
ry brieng for several high-level execu-
tives at the university. Additionally, the
initial workloading for potential pilot
and roll out sites was accomplished dur-
ing this visit. Finally, an (OS1) Baseline
Audit and an APPA appearance levels
audit was conducted. This will help de-
termine good baseline data moving for-
ward. UNCC is preparing for their initial
(OS1) start-up.
ManageMen team
gathers with UNCC
cleaning managers
for planning of (OS1)
pilot program.
Ben Walker of ManageMen discusses initial workloading for (OS1) pilot at UNCC.
The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
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Cleaning Industry Think Tank Update
By Tim Poskin
Chairman, Cleaning Industry
Think Tank
____________________________
Three Legged Stool presented
at the Florida APPA Annual
Educational Conference
____________________________
On May 15th, 2014, I presented the
Three Legged Stool of Cleaning at the
Florida APPA Annual Educational
Conference hosted by Embry-Riddle
Aeronautical University. The Three
Legged Stool of Cleaning was a natural
selection for the Building Services edu-
cational track.
There were several universities that
stayed after the presentation to ask
some great questions:
How are people held accountable?
Who does the training?
Where does the group meet to bench-
mark?
Nobody disputed that utilizing an
engineered process, with scientic vali-
dation, and a high level of professional-
ism to achieving cleaning is a great idea.
Most people who attended the presen-
tation wondered why someone hasnt
come up with this solution before to-
day.
This is a very powerful message and
the more we network in the higher edu-
cation sector, the more we can spread
the word. It was exciting to present the
Thee Legged Stool of cleaning to orga-
nizations that struggle with delivering
service on a daily basis.
Embry-Riddle Aeronautical University in Daytona Beach, Forida. Daytona Beach Boardwalk Amusement Area.
The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
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July 13 15
San Antonio, Texas
Menger Hotel
simon
institute.org
Simon
Institute
Symposium
2014
SAVE THE DATE
H H H
H H H
The SIMON INSTITUTE is an ANSI Accredited
Standards Developer
Ask Maria
QUESTION:
I have a question pertaining to Light
Duty Specialist microber towels usage
procedure.
When cleaning a lunch room area with
many tables and chairs, the table tops are
wiped down with the microber towels
and 102 cleaner. Immediately following
the table top, the custodian wipes off the
chair seats. If the microber does not ap-
pear dirty, is there any problem with us-
ing the same portion of the cloth to wipe
down the next tabletop right after wiping
down chair seats?
ANSWER:
There is no problem using the cloth if
the table and chairs looked clean before
they were wiped down. If there is gross
matter or any other visible soil that is
wiped up, the cloth needs to be folded
over.
The side of a microber cloth is a
pretty cheap cleaning tool, compared
to a sponge or pad, so cleaning workers
should be encouraged to turn the cloth
over and refold whenever they think they
need to do it. Its better to use a lot of
clean sides than cross-contaminate to re-
duce refolding or fresh cloths.
NOTICE
Janitor University will be
ofered once per year from 2014
forward. This decision has been
made to ensure ample planning
time for prospective students
and organizations to coordinate
budget and travel. The class will
no longer be restricted in size
and registration for the 2014
session will be open all year.
EMPLOYMENT
OPPORTUNITY
Supervisor,
Custodial Services
100% time, 12-month term
For more information visit:
http://hrjobs.mtsac.edu
Mt. San Antonio College is an Equal Opportunity Employer
DEADLINE TO APPLY: 4:00 p.m.,
MONDAY, JUNE 30, 2014
OVERVIEW: Reporting to the Manager,
Custodial Services, the Custodial Supervisor
is required to assist in the supervision and
planning of custodial activities in all Col-
lege buildings and related facilities. Train,
schedule, supervise, and evaluate the perfor-
mance of assigned personnel; assist in pre-
paring and maintaining related records and
reports; perform related duties as assigned.
The Offcial Publication of the Cleaning Industry Trainers Guild June 2014 l Issue 66
Page 8
Reminder: Bakers Dozen
Inservice Lessons for 2014
Super
Secret
Websites
Websites you should check
regularly for professional
updates include:
www.managemen.com
www.managemenstore.com
www.simoninstitute.org
www.cleaningindustrytrainersguild.com
www.youtube.com/user/os1channel
www.scribd.com/TheCleaningLibrary
https://twitter.com/JanitorU
October 6-10, 2014
Janitor University
Little America Hotel
Salt Lake City, UT
http://managemen.com/education/
October 11, 2014
Simon Institute Meeting
Little America Hotel
Salt Lake City, UT
www.simoninstitute.org
July 13-15, 2014
Simon Institute
Symposium
The Menger Hotel
San Antonio, TX
http://simoninstitute.org/201-simon-
institute-symposium/
July 16, 2014
Simon Institute Meeting
The Menger Hotel
San Antonio, TX
http://simoninstitute.org/201-simon-
institute-symposium/
September 18-19, 2014
(OS1) Coach Class
Disneys Grand Californian
Anaheim, CA
http://managemen.com/education/
2014
Mark Your
Calendar