SURFboard Cable Modem

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Qui c k Ref er enc e Gui de
SURFboard Cable Modem
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+12VDC
Your computer may vary from illustration
Do not connect both the Ethernet and
USB Cable to your PC. Use one or
the other depending on your
PC Configuration.
TM TM
SURFboard
Cable Modem
SURFboard
Cable Modem
USB Drivers
Installation Assistant
User Guide
Uninstall USB Driver
Contact Information
USB Drivers
Installation Assistant
User Guide
Uninstall USB Driver
Contact Information
USB Drivers
User Guide
Uninstall USB Driver
Contact Information
Installation Assistant
USB Drivers
User Guide
Uninstall USB Driver
Contact Information
Installation Assistant
SB5100
Series
SURFboard
Cable
M
odem
Installation
CD-ROM
SB5100
Series
SURFboard
Cable
M
odem
Installation
CD-ROM
MOTOROLA and the Stylized M Logo are registered in the
US Patent & Trademark Office. All other product or
service names are the property of their respective owners.
2002
Motorola, Inc.
MOTOROLA and the Stylized M Logo are registered in the
US Patent & Trademark Office. All other product or
service names are the property of their respective owners.
2002
Motorola, Inc.
502238-001
502238-001
Insert the CD-ROM only if you are
going to make a USB connection
or to read the SB5100 User Guide.
1 1
6 6
3
4 4
5 5
2 2
Power adapter
may vary from illustration
Ethernet
OR
USB
This information is to help you quickly solve a problem. Before calling your service provider, try unplugging
and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.
Check that the power adapter is plugged in. Power adapter may vary from illustration.
Green POWER light
is OFF
Cannot receive or
send data
Try pressing the Standby button.
If you have cable TV, check that your TV is working and the picture is clear.
If you cannot receive your regular TV channels, your data service will not function.
Try pressing the Standby button if the Standby light is ON.
Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.
Check that the USB or Ethernet cable is properly connected to the cable modem
and your computer.
Check the IP address by following the steps in Verifying the IP Address in Windows

95, 98,
or Windows Me

or Verifying the IP Address in Windows

2000 or Windows XP in the

User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader
installed before opening the User Guide. Call your cable provider if you need an IP address.
Check the lights on the front panel. Note the first light from top to bottom that
is off. This light indicates where the error occurred as described in
Front-Panel Lights and Error Conditions in the User Guide (on the CD-ROM).
Standby
Standby
501653-001
MGBI
Tr oubl es hoot i ng
SURFboard Cable Modem User Guide
Installation and Configuration Overview
Troubleshooting
Contact Us
Frequently Asked Questions
Before You Begin
Introduction
Cable Modem
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SB5100 SURFboard Cable Modem
The Solution The Problem
SURFboard Cable Modem
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