DHANANJAY GUPTA

2A-42, F-1, SECTOR-2, VAISHALI,GHAZIABAD-201010

Phone: 9810415012; E-Mail Id: sagitarious_contender1@rediffmail.com

PROFILE

 A competent professional offering 3.5+ years of well- honed experience in customer service,
business development, team management & brand promotion with understanding of business
dynamics and updated market knowledge combined with creative strategies.
 Solutions oriented approach with relationship skills, successfully and consistently delivering the
responsibilities of revenue generation, profitability, and market share and customer satisfaction.
 Self-starter with proven expertise to set up operations, establish company brand coupled with
excellent track record of driving business operations to profitability in start up, turn around, and
high growth situations.
 Strong background in devising innovative strategies for specific product to achieve better market
penetration and garner a reasonable market share.
 Outstanding communication skills coupled with verbal and written skills
 Expertise in all the aspects of operations having worked at middle level positions making me ideally
suited for middle/ senior level position in multinational organization.
 Having working knowledge of MS Office and Internet Operations with basic computer skills.

BANK TELLER- HDFC BANK LTD since 1July 2008

 Cash Payments,reciepts,Payments against cheque,draft

 Cheque collections, Funds Transfer, Credit Card Payments and Enquiries
 Stop Payment, Foreign currency cheque receiving, Payment
 Clearing, Suspense Account Reporting, Cheque return,hold,blocking, Enquiries, Locker Operations,
Vault Operations, Statements, Passbooks, Fixed Deposits and Enquiries, Account Closure Requests
and Enquiries, Reporting to Currency Chest on the Daily Basis, Customer Charge Disputes and
Chargeback, Form Tracking Module Operations, Deliverables(Chequebooks,Pins,Debit Cards,
Retained Cards, Welcome Kits, Instant Accounts Kits) follow-ups on the daily basis, Cross-selling of
Bank Products, Debit Card Requests, Hot listing, All Branch Reports and follow-ups with the
helpdesk, Follow-ups of the unsatisfactory welcome calling to the newly opened accounts , Contact
Point Verifications and follow-ups, Customer instructions (Address change, third party funds
transfer, email statements, contact details, application for debit cards, TDS declarations, Account
transfer)
 Moniter the activity of check fraud, counterfeited notes, activity of suspense cash withdrawals,
cash deposits for KYC NORMS as per RBI Guidelines.

QUATRRO ANALYTICS AND MANAGEMENT

FRAUD ANALYST 8 JUNE’07-27 June 2008

ROLE: Consumer Banking Credit Analyst, Credit Research Analyst, Corporate Banking Credit Analyst, Risk
Manager/ Analyst
 To analyze the Credit Card accounts on the real time basis, compare the transaction from the
previous spending pattern of customer, check the credibility of the customer, payment history,
abnormal behavior , consider the several risk factors for the current working account, check about
all the parameters to qualify for the decision to be made whether release the card account or
block immediately, follow the quality parameters in the analysis, take care of the run days on the
factions of time period on the decline and approval queue and hence finally save the maximum
open to buy for the credit card account.
  Product Team for product developments & Operations Team for urgent operational issues.
 Having the online observation of the all transactions by the specifically designed software as net
secure and track the each and every transaction activity.

DISHTV (ZEE-STUDIO)
(FILM CITY-19, SECTOR-16A, NOIDA)

Dishtv is India’s first direct to home entertainment service that has digitalized Indian entertainment to
bring to home the best in television viewing through the latest in digital technology. It not only
broadcasts high quality programmes straight from the satellite to your home, but also gives you absolute
and complete control of what you watch and what you pay for. It is almost like having your own satellite
up in the sky. Dishtv takes television viewing to the next level as it supports various futuristic features
like Electronic Programme Guide, Parental Lock, and Capacity up to 400 channels, Video Games,
Interactive TV, Movie on Demand etc that act as value enhancements.

SR. CUSTOMER CARE OFFICER May’05 – Dec’06

 Handle the inbound queries regarding the accessibility of the paid channels, scrambled channels
for the paid channels for movies, sports channels and also resolve the queries for the supply and
distribution to the channelised dealers and distributors.
 Have the resolution done for the escalation for the technical queries while checking the set top
boxes and viewing card and also retuning the complete system to upgrade software to have the
troubleshooting the technical problems resolved and also coordinate with the Dish Care Centre so as to
resolve the technical issues those are kept in pending due to the hardware damage.
 Handle the escalation of the water issue for the customers of Delhi Jal Board regarding the
tanker supply, water supply, water contamination complains, sewage blockage complains, water
harvesting systems and also to resolve the queries completely while tracking the delivery report from
the zonal control room and customer resolution cell of Delhi Jal Board .
 Responsible for sales and business development activities in the region.
 Handle the SMS operation of Delhi Jal Board, Dish TV and resolve the queries online.
 Have the marketing survey as per the requirement of the management, outbound verification,
welcome calling for new customers, prospective customer, Dealers, Distributors.

EDUCATIONAL DEVELOPMENT

POST GRADUATION IN PERSONAL MANAGEMENT AND HUMAN RESOURCE DEVELOPMENT

Indian institute of Modern Management, Pune

B.SC 2003(Physics Hons.)

Vinoba Bhave University, Hazaribag 60%

SENIOR SECONDARY 2000

Central Board of Secondary Education, New-Delhi, 65%

HIGHER SECONDARY 1998

Bihar School Examination Board, Patna 57.7%

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