UNIT 1 CONTACT

1. Preview:
1. First name
2. Surname
3. Qualifications
4. Job title
5. Company name
6. Address
2. Read about the business card:
1. !
2. S"it#erland
$ttp%&&""".'locals.com&forums&'eneral&(4(().$tm
3. *e+ico
Spanis$ ,usiness Cards
-$e entire business card presented to a *e+ican professional does not $a.e to be in
Spanis$/ as most businesspeople in t$e country spea0 1n'lis$. 2o"e.er/ it is a fa.orable
'esture to $a.e one side of t$e card translated into Spanis$3 t$is s$o"s respect for t$e
culture and "ill ma0e a 'ood impression. -$e side of t$e card t$at is in Spanis$ s$ould
face t$e recipient "$en t$e card is presented.
4. C$ina.
3. Sea!in"
2o" do people 'reet business contacts in your country 4 2o" do people 'reet business contacts
in ot$er countries around t$e "orld 4
-$e 5ietnamese 'enerally s$a0e $ands bot$ "$en 'reetin' and "$en sayin' 'ood6bye. S$a0e
"it$ bot$ $ands/ and bo" your $ead sli'$tly to s$o" respect. ,o" to t$e elderly "$o do not
e+tend t$eir $and. 5ietnamese "omen are more inclined to bo" t$eir $ead sli'$tly t$an to s$a0e
$ands.
7$en 'reetin' someone/ say 8+in c$ao9 :seen c$o"; < 'i.en name < title.
TIPS #OR SUCC$$%IN& ON 'OUR (I$TNA) *USIN$SS TRIP
Knowing People
-ry to learn a fe" "ords of t$e local lan'ua'e. =t is also to 0no" somet$in' of t$e $istory
and of recent economic de.elopments. -$is s$o">s to all your interest in t$e country and its
culture and is considered anot$er demonstration of your cultural sensiti.ity and 'ood breedin'.
Connection and introductions are an important part of doin' business in 5ietnam. A "ritten
introduction or a meetin' arran'ed by a 'o6bet"een "ill produce t$e best results. ,ecause
connections and "$o you are introduced by can be .ery critical/ findin' a reliable and credible
local representati.e is e+tremely important. -$ere are some "ell6establis$ed consultin' firms
t$at are intimately familiar "it$ t$e 5ietnamese mar0et/ but companies s$ould be "ary of
forei'n and 5ietnamese consultants "$o claim to $a.e connections and to 0no" t$e mar0et. ,e
sure to as0 for references and .erify t$e ?uality and e+tend of t$e firm@s pre.ious "or0 in
5ietnam as t$ere are many indi.iduals and firms "$o really $a.en>t 'ot t$e connections/
0no"led'e or e+perience t$ey claim.
=t is imperati.e t$at you conduct researc$ "$ile still in your $ome country/ learn about t$e
country/ t$e mar0etplace/ and identify local representati.es and tar'et companies for contact.
se t$is 0no"led'e in discussions "it$ contacts/ etc. as often a little 0no"led'e can lead to
additional sources "$ic$ "ill 'reatly stren't$en your mar0et researc$.
For any business to be consummated/ you must ma0e a lon'6term commitment to t$e country
and .isit it. 5ietnamese are still a conser.ati.e and relation based society and connection o.er
time and face6to6face meetin's are critical in buildin' trust and encoura'in' support.
5ietnamese are ea'er for Americans to participate in t$eir economy and balance t$e interest
e+pressed by 1uropeans/ Japanese/ and ot$er Asians. -$ey often $a.e a respect for American
tec$nolo'y and popular culture "$ic$ often can be 'reater t$an e.en t$e most fer.ent American.
-$e application process to establis$ a local office can be time6consumin'/ ta0in' up to 1A
mont$s. Companies t$at are not ready to establis$ a permanent base in 5ietnam s$ould consider
$irin' a local representati.e to perform support ser.ices/ open ne" doors and to monitor any
on'oin' ne'otiation processes. Becently it appears t$at t$e 'o.ernment is ta0in' some steps to
simplify t$e process to open a representati.e office. -$is can be a 'ood first step for many
proCects.
Contact embassies and c$amber of commerce in your $ome country and in 5ietnam. Forei'n
Commercial Dffice representati.es at your countries 1mbassy and t$e local c$amber of
commerce of your country often $a.e e+cellent business information and can be 'reat sources of
net"or0in'.
Eenerally/ business is most efficiently conducted in 2o C$i *in$ City :Sai'on;. ,ut 2anoi
often $as lo"er capital re?uirements and t$e officials are more ea'er to please. As you spread
out from t$ese t"o cities/ local officials are often ent$usiastic for forei'n in.estment but also
infrastructure and communications can often be more problematic.
=f an Asian person 'i.es you a compliment/ be polite and deny it. *odesty is considered a
blessin' in Asia e.en more so t$an in ot$er re'ions. Self6depreciatin' $umor and not o.erly
promotin' you or your associates success is often better recei.ed and can lead to smoot$er
relations "it$ your counterparts.
,e respectful of local culture but don>t e+pect t$at you $a.e to 0no" e.eryt$in'. *ost Asian
"ill ma0e allo"ances for forei'ners. Also/ 'i.in' a contact a c$ance to e+plain a cultural trait or
a "ay of doin' t$in's oftentimes is $elpful in buildin' relations$ips.
Fo not be surprised if your business counterpart of t$e same se+ tries to $old your $and or
touc$ your elbo" as you are "al0in'. -$is action $as no se+ual connotations/ but is common
bet"een same6se+ indi.iduals in 5ietnam. A 5ietnamese "ill usually not do t$is unless $e or
s$e feels .ery comfortable "it$ you.
Corruption as a standard business practice is a problem in 5ietnam as it is in many
de.elopin' countries.
*usiness )eetin"s
,usiness cards are al"ays e+c$an'ed at t$e first meetin'. -$e 5ietnamese often use bot$ $ands
to recei.e and 'i.e cards and also sli'$tly bo" t$eir $ead to indicate respect. -a0in' a minute to
loo0 at t$e persons card/ to pronounce t$eir name and to ac0no"led'e t$eir title are often 'ood
"ays to s$o" your counterpart t$at you .alue t$e opportunity to meet "it$ t$em.
,rin' a lar'e supply of business cards and ad.ertisin' material. Gou may meet many more
people t$an you e+pect. Asians .ie" t$e e+c$an'e of business cards in particularly as a .ery
necessary openin' ritual. Hot presentin' your card often can be construed as your company is
not 'enuine or you $a.e somet$in' to $ide/ so please prepare t$e necessary materials prior to
your .isit.
-$e 5ietnamese s$a0e $ands "it$ bot$ men and "omen at bot$ t$e be'innin' and t$e end of a
meetin'. =f a 5ietnamese does not e+tend $is or $er $ands$a0e/ a sli'$t bo" of $ead "ill suffice.
-$is is particularly common in t$e more rural areas and in interaction "it$ "omen.
-$e order for a 5ietnamese name is family name/ middle name/ and 'i.en name. 7$en referrin'
to someone/ use $is or $er 'i.en name "it$ t$e appropriate title/ for e+ample/ IH'uyen 5an
!$aiI s$ould be addressed as I*adame H'uyenI. =f t$e person you are meetin' in a Firector of
an office or of a company/ referrin' to $im or $er as Firector and t$en $is last name is
appropriate.
Gou may $ear people "$o 0no" eac$ ot$er referrin' to eac$ ot$er by t$e name of t$e
relations$ip/ e.'. my brot$er/ my niece. -$is is sometimes Cust to indicate respect. -$is may not
be $is&$er family members/ but indicates somebody .ery close to t$e spea0er. -$is can be
confusin' for non6Asians but indicates t$at t$e person t$in0s of t$e ot$er as bein' a close contact
Ili0e aI brot$er or sister.
A common 'reetin' Ic$aoI :pronounced c$o"; s$ould be accompanied "it$ t$e appropriate title/
respect for a'e and status/ e.'. Ic$ao an$I :for male/ older or t$ose you "ant to s$o" respect;/
Ic$ao c$iI:to older female;/ Ic$ao emI :to youn'er male and female;. 1.en if you belie.e t$e
ot$er person maybe youn'er t$an you/ it is often best to err on t$e side of bein' o.erly polite and
usin' t$e Ic$ao An$I or Ic$ao C$iI initially "$en meetin' a contact. =t is $o"e.er safe to use
Cust I+in c$aoI:pronouced seen c$ao; "$ic$ is a .ery polite $ello and 'ood bye "it$out identify
title.
5ietnamese men often feel uncomfortable sociali#in' "it$ forei'n "omen. -$ey also often
assume t$at "omen are more comfortable in tal0in' "it$ ot$er "omen and "ill often seat t$em
accordin'ly at meals or sometimes in social meetin's.
Gou "ill usually be ser.ed tea and somet$in' to eat. Eenerally t$is "ill be 5ietnamese 'reen tea
or soft drin0s. ,e sure to sample t$em. Failure to taste or drin0 a small amount of anyt$in' is
considered impolite.
2a.e your "ritten materials translated into 5ietnamese. *any 5ietnamese today $a.e or are
studyin' 1n'lis$ or ot$er forei'n lan'ua'es. *ost/ $o"e.er/ still feel more comfortable "it$
t$eir o"n lan'ua'e.
*ost forei'ners "ill also need to use translators. =f t$ere is any ?uestion about t$e
compre$ension of 1n'lis$ by t$e people you are meetin'/ al"ays use your o"n translator or
interpreter. Fo not rely on t$e ot$er or'ani#ations translator or interpreter. -$ey "or0 for t$e
ot$er side and are more li0ely to protect t$eir business interest and to focus on t$eir interests not
yours. Also/ meet "it$ your interpreter prior to t$e meetin' and ma0e sure t$ey understand you
and your company.
-ry to spea0 more slo"ly and distinctly but not so slo" or distinct as to offend. =f utili#in' a
translator/ lea.e brea0s for your ideas to be translated. !eep in mind t$at many Asians $a.e
been educated in t$e .S. and t$at t$e standard of 1n'lis$ in 2on' !on' or Sin'apore can be
.ery $i'$. A.oid bu##"ords and e+plain concepts t$orou'$ly.
!eep in mind t$at in most of Asia t$at dates are s$o"n in day&mont$&year format/ e+. (&12&((
means Fecember (/ 1(((. -o a.oid confusion/ you may "ant to use t$e full date in
correspondence.
7$en you meet "it$ senior officials/ after initial pleasantries/ be'in discussin' business "it$in a
fe" minutes/ for t$ere may be fe" opportunities to meet "it$ t$e senior person and t$eir time is
at a premium. 7it$ middle and Cunior le.el officials/ you s$ould concentrate on relations$ip
buildin'.
,e careful about "$at you say "$en you are in 5ietnam. =t is not unusual for t$e 'o.ernment to
monitor telep$one and fa+ lines. -$e 'o.ernment continues to monitor forei'n business people
in $otels/ ta+is/ and cars/ and meetin' rooms. 5ietnamese indi.iduals suc$ as maids/ dri.ers/
assistants/ and e.en translators may be passin' on information about you to t$e 'o.ernment.
-$is is done for reasons of bot$ security and business competiti.eness.
Fo not touc$ a person>s $ead/ for t$e $ead is considered t$e spiritual center of t$e person.
se bot$ $ands to pass t$in's from one person to t$e ne+t..
Fo not point to someone. -o bec0on a person/ use your "$ole $and.
+. Readin":
1. ,ra#illian
2. -$e Frenc$ car company and Hissan.
3. -o0yo
4. Jondon/ Karis/ ,russel
5. =ndia
Sea!in": %o ,ou -i!e the idea o. wor!in" in di..erent countries as art o. ,our /ob 0 1hat
countries do ,ou thin! are interestin" to wor! in 0
Gou 'et all t$e benefits of bein' in a ne" country but you also $a.e t$e security of a re'ular
payc$ec0. Gou don@t need too muc$ sa.in's to tra.el if you are 'oin' to "or0. Findin' a Cob
abroad "ill allo" you to 'et out of your $ome country muc$ faster t$an tryin' to sa.e up money
to tra.el.
First of all/ "or0in' in a forei'n country $as many ad.anta'es. =t is a temptin' opportunity for
people to "or0 in a professional international "or0in' en.ironment/ t$erefore t$ey can 'ain a lot
of useful e+periences and .aluable 0no"led'e from "orld6class e+perts and colle'ues "$o come
from different countries in t$e "orld. =n addition/ people $a.e a c$ance to learn international
lan'ua'es "$en t$ey li.e "it$ nati.e spea0ers. Furt$ermore/ people can access to updated
science and tec$nolo'y ac$ie.ements/ disco.er ne" areas and learn interestin' t$in's in forei'n
countries. Apart from t$at/ people can enCoy a comfortable and con.enient life due to t$e fact
t$at t$e ?uality of life in some countries suc$ as nited States or 1n'land is .ery 'ood. ,esides/
li.in' in a stran'e country ma0e people more confident and independent. For e+ample/ students
"$o study far from t$eir $ome $a.e to do e.eryt$in' and sol.e t$eir problems by t$emsel.es
"it$out $elp and support from family.
He.ert$eless/ people can 'et a lot of serious difficulties. Jan'ua'e barrier is considerd as one of
common problems t$ey face up e.eryday. =t $as a $u'e impact on t$e communication/ life/ "or0
and study of people. *oreo.er/ cultural di.er'ences can lead racial conflicts and contradictions.
Some youn' people can be in.ol.ed in ille'al actions because of t$e lac0 of e+perience. -$e
discrimination in race/ reli'ious and se+ sometimes is .ery dan'erous to forei'ners.
1hat countries do ,ou thin! are interestin" to wor! in 0
A recent BBC report revealed just how popular a decision living and working abroad has
become. Even though the decision to become an expatriate, to pack your bags and leave
your home country is an enormous and very far reaching one,
the report claimed that up to !! British residents a day are
leaving the "# with the intention of spending at least a
prolonged period living abroad and that a large percentage of
those who move abroad do so before retirement. $he
remainder leave with the objective of finding suitable
employment with the possibility of permanent residency.
$here are three main areas of consideration worthy of your
attention if you too are planning on living and working or
retiring abroad, and this article details them in brief for you.
%irst Area & 'hich country fulfils all of your lifestyle
re(uirements best) 'hat are your reasons for moving
abroad) *f it+s the cost of living or you dislike the climate, that
will eliminate certain countries immediately. ,o you speak
any foreign languages & if yes think about the countries where
those languages are spoken because it+s a fact that if you
move to a country where they speak a language other than
your own, only those who make an effort to learn the
language find it easy to settle down to life (uickly. And frankly, the older you are, the
harder it may be to learn a new language.
Are you moving by yourself, or is there family involved. $his will mean you have to consider
health and education facilities in your new country. 'ill it be easy for your friends and
family to visit)
$hink about the cost of living overseas & where can you afford to live, where would you like
to live & do the two meet up) -emember & if you want to live in the local economy you may
have to live off the local economy, that will probably mean lower income with lower
purchasing power. $he cost of anything is relative to the amount you earn after all.
/econd Area & 'hich overseas country offers you the most appropriate or best employment
opportunities) 0ave you got a specific skill or vocation, for example are you a doctor,
lawyer, hairdresser or electrician) ,o your skills and (ualifications translate in every single
overseas country and are your skills re(uired in some countries but not in others) 'ill
language be a barrier to your skills and if so, do you need to learn a foreign language or
move to an English speaking country)
Alternatively if your skills are transferable around the world what would you like to do and in
which countries can you work in a profession or job that suits you) $hink again about the
local economy, how much your skill will earn you & will that be enough to live on & will that
be enough to allow you to afford to travel home one day) 1any people move overseas and
price themselves out of their old economy and cannot then afford to move back home.
/ome countries like Australia, 2ew 3ealand, the "/ and Canada have residence, visa and
work permit permission restrictions. Can you overcome these hurdles and do you have the
most in&demand skills to obtain a work permit or residence visa. /omething else to consider
is the taxation implication of moving abroad to a given country & some countries have even
higher and more restrictive taxation regimes that the "# or "/A for example, on the other
hand a country like ,ubai has no tax on personal income.
$hird Area & Consider the practicalities of relocating to your ideal country and finding
somewhere to live. *f you+re moving abroad to live overseas for a long period how easy and
affordable is it to find rental accommodation) 'ill you rent furnished or unfurnished & which
is more common) Either way will you need to buy furniture or place your furniture in
storage & think about the extra costs associated with setting up your accommodation) *f
you+re relocating for good you may want to one day buy a house of your own & if so, are
foreign residents allowed to buy freehold property in the country you+ve chosen) 'hat are
house prices like, how easy is it to secure finance to purchase) *f you+re moving a long way
away how will you ship your personal belongings with you) 0ow much will it cost) 'ould it
be cheaper to sell off your possessions and buy what you need in your new home)
Conclusion & As you can see, the considerations you need to make before moving abroad
are many and are also far reaching. 0opefully this article has given you some food for
thought. *f you can answer each of the major (uestions posed above you will be well on
your way to living and working abroad and becoming a fully fledged expatriate before you
know it.
1; Sin"aore L almost $alf of t$e e+patriates sur.eyed "$o "ere li.in' and "or0in' in
Sin'apore stated t$at t$ey "ere earnin' o.er M2))/))). 7$at@s more/ most e+pats benefit from
t$e lo"er ta+ re'ime and enCoy a $i'$er disposable income as a result. Dne of t$e lar'est
employment sectors for e+pats in Sin'apore is finance L and most e+pats feel t$e economic
situation locally is stron'.
Sin'apore 6 'Nn mOt nPa sQ n'RSi nRTc n'oUi VRWc 0$Xo sYt/ n$Zn' n'RSi V[ sQn' .U lUm .i\c
t]i Sin'apore tuy^n bQ r_n' $` ca t$u n$bp tr^n 2)).))) SF. 2cn nZa/ $Nu $dt n'RSi nRTc
n'oUi VRWc $Ren' lWi tf c$d VO t$ud t$gp $cn .U tbn $Ren' mOt t$u n$bp cao $cn n$R mOt 0dt
?uX. *Ot tron' n$Zn' n'Un$ chn' in .i\c lUm c$o n'RSi nRTc n'oUi lTn n$gt t]i Sin'apore lU tUi
c$jn$ 6 .U $Nu $dt n'RSi nRTc n'oUi cXm t$gy tkn$ $kn$ 0in$ td t]i Vla p$Rcn' lU m]n$ mm.
2; Bussia L o.er one t$ird of all professional e+pats in Bussia report earnin' o.er M25)/))) per
annum/ and t$e dri.in' force for o.er t$ree ?uarters of all forei'n nationals "or0in' in t$e
Bussian Federation is to 'ain financially or in terms of career pro'ression. =t is seen as a s$ort6
term base/ and one "$ere e+pats can intensi.ely sa.e. Finance/ construction and utilities are
$i'$ employment areas.
H'a 6 $cn mOt p$Nn ba cna tgt cX n'RSi nRTc n'oUi c$uy^n n'$i\p e H'a bYo cYo ca t$u n$bp
tr^n M 25)/))) moi nim/ .U VOn' lpc tron' $cn ba p$Nn tR cna tgt cX cYc chn' dqn nRTc n'oUi
lUm .i\c t]i Ji^n ban' H'a lU Vr V]t VRWc .s mtt tUi c$jn$ $ay .s p$Yt trirn n'$s n'$i\p. Ha
VRWc +em n$R lU mOt cc se n'un $]n/ .U mOt tron' n$Zn' nci n'RSi nRTc n'oUi m]n$ mm ca t$r
tidt 0i\m. -Ui c$jn$/ +qy dpn' .U cYc ti\n jc$ lU n$Zn' lvn$ .pc .i\c lUm cao.
3; Saudi Arabia w 2on' !on' L e+pats in Saudi and 2on' !on' enCoy ta+ benefits "$ic$ can
en$ance any salary pac0a'e. =n Saudi e+pats earn more/ pay less ta+/ sa.e more and are t$e least
li0ely to e.er in.est money in t$eir $ost nation. =n 2on' !on' e+pats belie.e t$eir economic
position is impro.in'/ and state t$at e+pat life is 'reat locally. A'ain/ t$e finance industry is a
stron' employer in bot$ locations.
4; S"it#erland L t$e financial ser.ices industry is a bi' employer in S"it#erland and it@s "ell
0no"n as a $i'$ "ealt$ centre L $o"e.er/ t$e cost of li.in' in S"it#erland is also $i'$ and t$is
can impact on an e+pat@s disposable income.
Everyone wants a good career and best opportunities, Some people prefer a higher salary,
others better weather or an attractive country side. Those who prefer a higher salary without
bothering about weather condition or country side is more beneficial for them. In my view if we
like to have good career opportunities in other countries we should not look for other secondary
things our aim should be a good salary and future career opportunities with abundant facilities
is just enough without minding the attractive or beautiful countryside or better weather and so
on, that is my experience and thought.
(ocabu-ar, 1 2 Countries and nationa-ities
1. France
2. ,ra#ilian
3. America
4. ,ritain
5. =ndia
6. Spanis$
x. Eerman
A. C$ina
(. Koland
1). Japanese
11. Bussia
12. !u"aiti
2. A erson .ro3 continent: )4t n"56i t7 -8c 9:a
1urope% France/ ,ritain/ Spain :Spain is located in t$e Sout$ 7est of 1urope;/ Eermany/ Koland/
Bussia.
1urope% 1uropean
Asia% Asian
1or!in" en"-ish% =talics :c$Z in n'$i^n';
1. C$ina
2. American
3. Koland
4. Spain
5. Bussian
6. !u"ait
Sea!in":
S$an'$ai -an' is a C$inese Company. :an international clot$in' c$ain company;
*ic$elin is a American Company. :rubber automoti.e tire;
Eeneral *otors is an American Company. :automoti.e manufacturer;
Aeroflot is Aeroflot Bussian Airlines.
*ar0 and spencer is is a maCor ,ritis$ multinational retailer $ead?uartered in t$e City of
7estminster/ Jondon :food and "ine/ flo"er and 'ift;
,anco de ,ilbao is a s0yscraper in *adrid/ Spain.
Sanyo is a Japanese company. :tele.ision/ proCector/ refri'erator/ "as$in' mc$ine/ air
conditioner/ free#er.;
2. 1hich co3an, do ,ou wor! .or0
1here is ,our co3an, 0
1hat is ,our /ob 0
;an"ua"e chec! 1
5ocabulary 2% Jobs
1. A la"yer
2. Arc$itect
3. *ec$anic
4. Accountant
5. -eac$er
6. Fesi'ner
x. Saleperson
A. Beceptionist
Spea0in'% As0 and ans"er ?uestions about t$e name/ nationality/ Cob.
Career s!i--s
se t$e information on business card to introduce yourself.
%i-e3a and %ecision
S<I;; *OO< UNIT 1
*ui-din" (ocabu-ar, =obs
1. Accountant% is a person "$ose Cobs is to 0eep or c$ec0 t$e financial account
2. Arc$itect% a person "$o desi'n buildin'.
3. 1n'ineer% a person "$ose Cobs in.ol.es desi'nin' and buildin' en'ines/ mac$ines.
+. Ja"yer% a person "$o is trained and to ad.ise people about t$e la".
>. Sale mana'er% a person "$o is in c$ar'e of runnin' a business.
?. Beceptionist% a person "$o is to deal "it$ people arri.in' or telep$onin' a $otel.
@. Secrectary% "$o "or0 in a office/ arran'in' t$e meetin'.
UNIT 2 1OR<IN& TO&$TA$R
PR$(I$1 The To,ota wa,
-$e benefit of "or0in' in team%
6 Fe.elop a positi.e "or0in' relations$ip and ta0e t$e time to 'et to 0no" eac$ ot$er
t$orou'$ly e+plore t$e topic or issue t$at you are e+aminin'3 t$ere is no need to rus$3
6 se brainstormin' to 'enerate t$e idea.
6 Becord t$e main idea and plans.
6 S$are t$e tas0s.
6 Complete t$e tas0 t$at you say you "ill do.
6 1ncoura'e e.eryone to be in.ol.ed.
6 Arran'e t$e time "$en you s$are your findin's
6 5alue "$at ot$ers $a.e to say/ e.en if it@s different from "$at you belie.e.
6 Be.ie" $o" you are 'oin' re'ularly and adapt your approac$ if nessary so t$at your 'oals
are ac$ie.ed.
1h, is tea3 wor!in" i3ortant 0
1. =t $elps us syner'ise/ it compliments our indi.idual "ea0ness. =t does $elps in producti.ity
and it $elps one build ne" and better s0ills.
2. Eood team "or0s en$ance effecti.e and efficient ac$ie.ement of an or'ani#ation@s "or0.
3. *ember of a team are more committed to "or0 on 'oals t$at t$ey $elps to create.
4. =t enables indi.iduals in t$e team to focus on one main obCecti.e.
5. =t 'i.es e.eryone a sense of belon'in'.
6. Hoone can do e.ery "or0 so "e $a.e ma0e team to do different "or0s. *any people can do
many "or0s instead of one man.
x. A united team is often able to accomplis$ tas0s more ?uic0ly and efficiently. Fra"in' on t$e
stren't$ of eac$ team member and di.idin' t$e "or0 accordin'ly encoura'es ent$usiasm.
A. Eettin' to 0no" anot$er% -$is may sound elementary/ but many teams scre" t$is up. Dne
t$in' you "ill e.entually learn is t$at team member $a.e .ery different abilities/ moti.ations and
personalities. For e+ample/ t$ere "ill be some team members t$at are totally in.ol.ed/ and ot$ers
t$at Cust "ant to disappear/ t$ey become dead "ei'$t and a source of resentment and frustration.
Gou must not ley t$is $appen.
(. 5ision% =t ma0es you "ant to pu0e/ t$in0 instead 8"$at are "e really tryin' to accomplis$94
,esides t$e e+plicit tas0s/ "$at are our real 'oals 4 For e+ample/ for a class team/ does t$e team
"ant to to "$ate.er it ta0es to 'et an A 4 A useful e+ercise is to create a .ision statement. -$is is
basically a s$ort para'rap$ t$at says "$at you@re about "$at your strate'y is "$at you are
ultimately tryin' to accomplis$ not Cust in team but in t$eir careers. =n ot$er "ords/ eac$ person
s$ould separately fi'ure out "$at t$ey t$in0 t$e team s$ould accomplis$/ t$en t$e 'roup s$ould
'et to'et$er and see if t$ere are any common elements out of "$ic$ you can build a sin'le/
co$erent .ision t$at eac$ person can commit to. -$e reason "$y it is $elpful to use common
elements of t$e indi.idual .isions is t$at part of t$e purpose of "ritin' a .ision statement is to
pro.ide common direction and moti.ate team member.
1). Structure% =t is difficult for teams to succeed "it$out a leader. Gou s$ould desi'nate someone
to play t$at role.
11. -as0 and maintenace% Functions t$at need to be performed/ you can $a.e one person do all of
t$em3 or you split up t$e Cob amon' different people. Dne 0ey function is t$at of coordinator.
-$is is a person "$o calls meetin's/ 0eeps people on trac0/ and pays attention to 'roup process.
12. Krocess% *eetin's can be useless if not done ri'$t. Dne simple t$in' t$at $elp a lot is $a.in'
an a'enda. 2a.in' a "ritten a'enda ma0es easier for t$e facilitator to steer t$in's bac0 to t$e
tas0. Dt$er"ise/ it says/ t"o popular and dominant people in t$at 'roup start tal0in' about t$e
sportin'/ it may difficult for a t$ird party "$o is not as socially central to brin' t$em bac0. ,ut
t$ere is an a'reed6upon a'enda and an a'reed6upon len't$ of meetin'/ a facilitator can say 8=
don@t 0no" about you 'uys/ but = really "ant to 'et out $ere at 5% if "e really "ant to tal0 about
all t$e t$in's on t$e a'enda/ "e 0ind of $a.e to 'et 'oin'.
1hat other thin"s does a "ood tea3 3e3ber do 0
7or0in' on teams can be re"ardin'/ but all times it can be difficult and do"nri'$t frustratin'. =f
t$ere are poor communicators on your team/ you may often feel left in t$e dar0/ confused or
misunderstood. -o create a successful team/ effecti.e communication met$ods are necessary for
bot$ team members and leaders. 1.en t$ou'$ some people understand t$eir communication
s0ills need impro.in'/ many aren@t certain $o" to impro.e t$em. So/ in t$e follo"in' article/
"e@.e outlined $o" to a.oid some common team blunders as "ell as some $elpful ad.ice on
$o" to be a better teammate or leader o.erall. Eoyteamz
1. Communication% =f you $a.e a problem "it$ someone in your 'roup/ tal0 to $er about it.
Jettin' bad feelin's bre" "ill only ma0e you sour and "ant to isolate yourself from t$e 'roup.
Hot only does it feel 'ood to 'et it out/ but it "ill be better for t$e team in t$e lon' run.
2. Fon@t blame ot$ers% Keople in your 'roup lose respect for you if you@re constantly blamin'
ot$ers for not meetin' deadlines. Gou@re not foolin' anyone/ people 0no" "$o isn@t pullin' $is
"ei'$t in a 'roup. Kointin' t$e fin'er "ill only ma0e you loo0 co"ardly. Eroup members
understand if you $a.e a $ea.y "or0load and "eren@t able to meet a deadline. Sayin' somet$in'
li0e 8=@m really sorry/ but =@ll 'et it to you by t$e end of to day9/ "ill earn you a lot more respect
t$an tryin' to ma0e it seem li0e it@s e.eryone else@s fault t$at you missed your deadline.
3. Support 'roup member@s idea% =f a teammate su''ests somet$in'/ al"ays consider it L e.en if
it@s t$e sillest idea you@.e e.er $eard z Considerin' t$e 'roup@s ideas s$o"s you@re interested in
ot$er people@s ideas/ not Cust your o"n. And t$is ma0es you a 'ood team member. After all/
nobody li0es a 0no"6it6all.
4. Ho bra''in'% =t@s one t$in' to reCoice in your successes "it$ t$e 'roup/ but don@t act li0e a
superstar. Foin' t$is "ill ma0e ot$ers re'ret your personal successes and may create tension
"it$in t$e 'roup. Gou don@t $a.e to bra' to let people 0no" you@.e done a 'ood Cob/ people "ill
already 0no".
5. Jisten acti.ely% Joo0 at t$e person "$o@s spea0in' to you/ as0 probin' ?uestions and
ac0no"led'e "$at@s said by parap$rasin' points t$at $a.e been made.
6. Eet in.ol.ed% S$are su''estions ideas/ solutions and propasal "it$ your team member.
Sea!in"
2. Co3are ,our idea with a artner. Tr, to "ive reason .or so3e o. ,our ideas.
6 I -i!e a s3a-- tea3 because:
< 1ner'y% =f you pic0 t$e ri'$t players/ can be e+tremely $i'$ and focused.
< Fle+ibilty% =t is a $u'e positi.e. Gou don@t $a.e people "$o must be e+tremely speciali#ed in
one core s0ill as you $a.e to $a.e in a lar'e team. And because of t$at/ you can really mo.e t$e
team in a ne" direction if t$at@s "$ere t$e mar0et ta0es you. Jar'er teams are muc$ more loc0ed
into a pat$ t$at is $ard to detour from.
< Kassion% Gou can pic0 people "$o are passionate about t$e direction your team is $eaded.
< Kersonal 'ro"t$% = lo.e t$e ability of people to 'ro" in a small team. Allo"in' people to "or0
on many different t$in's in order to $elp t$e team ac$ie.e its 'oals is e+tremely empo"erin' and
allo"s people to really 'ro".
< -$e best players% Small teams allo" you to be .ery selecti.e "$en pic0in' ne" members.
7$en you are lar'er and 'ro"in' from a small team to a lar'e one/ it become muc$ more
difficult to be as selecti.e as you@d "ant to be. =t@s possible and = t$in0 en'au'e does an ama#in'
Cob "it$ $a.e a lar'e a'ency and also brin'in' in ama#in' talent. ,ut it@s muc$ easier "it$ a
small team.
< Kride and celebration% A small team $as an easier time celebratin' small .ictories. = remember
t$e first time "e landed a 8bi' name9 client at Spunlo'ic. =t "as t$e 'reatest t$in' e.er. 7e
probably couldn@t stop smilin' for days. 7$en you are x5 people/ it@s muc$ $arder to stop and
celebrate t$ose 0ind of .ictories.
< ,ein' close to eac$ ot$er L =t@s ama#in' $o" important it is to be close to eac$ ot$er "$en
"or0in' on a team.
6 I -i!e a bi" tea3:
<
6 It is i3ortant to have a -an:
B =t en$ances t$e ability to adapt to any e.entualities. =t does t$is by ensurin' obCecti.es are
prioritised.
< =t reduces slip6ups and o.ersi'$ts.
< Klannin' ensures t$at you are stayin' on trac0 "it$ your 'oals and you can ensure t$at you
become more tas0 oriented.
< Klannin' also pro.ides t$e frame"or0 for informed decision ma0in'.
< Klannin' allo"s focus and personal ener'y direction.
< =t allo"s you to prioriti#e your "or0/ 'et more done in less time/ $elps you to produce ?uality
"or0 and 0eeps as disciplined.
< =mpro.e on your producti.ity by ensurin' you are stayin' on t$e ri'$t trac0 "it$ your 'oals.
For effecti.e plannin'/ t$e most important tas0s s$ould be listed at t$e top of t$e list and t$e least
important tas0s listed at t$e bottom. -$e tas0s performed s$ould be tic0ed off from t$e list to
0eep you on trac0.
6 It is i3ortant .or tea3 to have a 3eetin":
<
Readin" Bead t$e article on t$e opposite pa'e. 7$ic$ of t$ese sentences summarises t$e ideas in
t$e article 4
c. -$ere is more t$an one 0ind of team.
2. 7rite t$e number of t$e para'rap$ 164 t$at 'i.es information about t$e follo"in'%
6 interestin' places for team to meet :4;
6 'roups of collea'ues :3;
6 modern tec$nolo'y :2;
6 people "$o need to be 'ood team members :1;
3. Bead t$e article a'ain. Are t$ese statements true or false 4
2. False.
3. False.
4. -rue
5. -rue
6. False
Sea!in" 7or0 in 'roups. Gour company as0s you to "or0 in a team. Su''est an unusual place
to meet. C$oose your 'roup@s best idea and present it to t$e class.
(ocabu-ar, 1 :pa'e 1x;
16f Fesi'n arran'es art"or0.
26i *ar0etin' promotes products or ser.ices
36' =- matains t$e company@s computer systems
46a Kroduction ma0es t$e product.
56d Finance deals "it$ t$e company@s accounts.
66c ,uyin' buys products or ser.ices for t$e company.
x6b Sales sell to customers.
A6e 2B $ires ne" employees and or'anises trainin'.
(6$ BwF in.ents and de.elops ne" products.
2. Co3-ete the e3ai- with deart3ents .ro3 eCercise 1. Da"e 1@E
2. BwF
3. buyin'
4. =-
5. mar0etin'
(ocabu-ar, 2 Da"e 1@E
2. collea'ues
3. directors
4. staff
5. personnel
6. boss
Sea!in" Da"e 1FE
16e
26f
36a
46d
56c
66b
Practice Co3-ete the teCt Da"e 1GE
26 "or0
36 "or0
46dri.e
56start
66start
x6dri.e
A6$a.e
(6$a.e
1)6meet
UNIT 3 OR&ANISATIONS AT 1OR<
Pa"e 2+
Preview
1. Supermar0et
2. Bestaurant
3. Factory
4. ,an0
5. Clot$es s$op
2. Put the -aces above in the correct "rou. Add 3ore eCa3-e .or each sector.
)anu.acturin": factory
Retai-: Supermar0et/ clot$es s$op.
Servicce% restaurant/ ban0
R$A%IN&
1. C
2. Are these state3ents true or .a-se 0
1. False
2. -rue
3. False
4. -rue
5. False
6. False
x. False
A. False
3. )atch the nu3ber 1H? with the in.or3ation the, describe aH..
1. C
2. F
3. F
4. ,
5. A
6. 1
Pa"e 2?
3. Co3-ete the teCt with the correct .or3 o. a word .ro3 the tab-e above. There 3a, be
3ore than one ossib-e answer.
2. produces
3. or'ani#ation
4. sell
5. retail outlet
6. build
Jistenin'
Sam% D0/ Ale+a. -$at@s all t$e information = need on t$e t$ree trainees. -$an0s for your $elp.
Ale+a% Gou@re "elcome.
1. -$ere are 3 people on t$e course.
2.