Problem Solving Report

Escorts Ltd.
Rudrapur
Ref No. Open Date : Close Date : Total Closure
Time :
Issued By:(Name & Designation)

Audit: Internal Audit: External Customer Complaint: Field Quality Complaint
Supplier Part EHS Environmental EHS Accident EHS Near Miss
Internal
External
Part Name:
Part No.:
Mfg Date:
Vehicle Model:
Chassis No.:
Customer:
Stock at TML:
Stock at Dealer:
Stock in Transit:
Note: - 1 Short term actions must !e su!mitted "ithin #$%rs of recei&t of Pro!lem Sol'ing (e&ort.
# Permanent Correcti'e action must !e su!mitted "ithin ) da*s of recei&t of Pro!lem Sol'ing (e&ort.
+ Pro!lem Sol'ing (e&ort must !e closed "ithin 1, da* of o&en date.
1: escription o! Issue
Descri!e the issue from the customer-s.user-s &oint of 'ie" in statistical terms /0hat1 "ho1 "here1 "hen1 ho"1
%o" man*1 ho" often1 ho" man* shi&&ed.re2ected1 first time3.
0hat:
0ho :
0here:
0hen:
%o" man*:
%o" often:
": Esta#lis$ a %eam
%eam &eader:
%eam Mem#ers: /List all Mem!ers
%itle epartment
': S$ort %erm Actions (List all 4ctions) *esponsi#ility Impl+ate
,: *oot Cause (s)
1 -$y " -$y ' -$y , -$y . -$y
U!" #$"%&
Problem Solving Report
Escorts Ltd.
Rudrapur
.: C$osen Permanent Corrective Action(s) / E!!ect
0+ (a) Implement Permanent Corrective Actions
*oot Cause Corrective Action *esponsi#ility Impl+ate
0+ (#) 1eri!y E!!ectiveness
No Supplies made !urt$er+
*esponsi#ility / E!!ectiveness
2+ (a) Prevent recurrence and deploy to ot$er Products 3 Parts
3 Processes
*esponsi#ili Impl+ate
2+ (#) Modi!y relevant documents li4e
PFMEA 3 Control Plan etc+ 5$erever
*e6uired
*esponsi#ility
77777
Impl+ate
777777
8: *eco9ni:e t$e %eam
&ist all attac$ments associated 5it$ t$is PS*+
ivision3epartment Head %eam &eader
555555555555555555555555555555 5555555555555555555555555555555
Signature and Date Signature and Date
555555555555555555555555555555 5555555555555555555555555555555
Name:

U!" #$"%&
Escorts Comments (In 'ase of (upplier )art):* Open + Close,
(e'tion -ead ./ ( ) Dept -ead ./ ( ) Di0 -ead C/ ( )