Afra Shames H00214566 Work Plan

Week 1 Engineering and Administration

Department
Entering data of the
coefficients through using
Excel
Follow up all the
transaction that are stopped
by send a message
Organized the transactions
on the suitable file
Customer service by using
communication skills and
computer with special
program
Receiving reports
Print important paper
Receiving inquires
Delivery the requests of
building permits
Receiving others permits
Section official : Eng.
Adel

Week 2 Corporate Communications
Office
Identified corporate
communications office
parts and I learned their
work style.
I wrote a fixed text
(Arabic Text) for the
writer Dr. Ghazi
Mukhtar Tulaimat then I
Dr. Hytham Yahya Al
Khwaga








Afra Shames H00214566 Work Plan

review it again through
changing the mistake so in
this part I used my typing
skill, resolving skill, time
management skill I finish
it early and organizing
skill to present great job.
IT
My work was made request
on the SAP program for
IT section includes papers,
files, etc. then send this
request by email to
purchase section to pay
their needs. In addition, I
entered on the website of
the RAK Municipality
(home control) to add news
on the media center. In
addition, I did same job but
for the mobile application
as you see below, I have to
enter on the control panel
to add the news.
Finance Department
I worked on finance
department with 6 staff
each one has a different
jobs and I used technology
to do my work like SAP
program and Oracle As







Emad Mustafa
















Mariam Nasib Seed
Afra Shames H00214566 Work Plan

Form Service for
servicing the organizations
includes all departments
and the customers. For
example, I operated on
Oracle As form Service
program with General
Professor Aisha sulman
Alqadi and her work is
related to the statement of
receipts and payments and
exemptions of limited
period which includes
account number, account
name, debtor and creditor
so she made that and I
learned how to do it. Also,
I learned from her how to
make bill for the customers
or employees who have to
pay for the transaction or
any request which called
payment request .For
example, Hasan
Mohammed request a bags
cost 100 AED so he have
to make a payment request
first includes his number,
type of payment request,
concentrated for who to
print it for he to pay it on
Afra Shames H00214566 Work Plan

box (a special place for
payment) to receive a
payment bond with new
number. Moreover, she is
responsible to print and
review the clipboard daily
includes the bond number,
payment number,
statement, paid and
exemption of different
persons, place and other
organization.
Furthermore, printed the
report of payment request
that is specific and review
it. Also, to detection a
detailed account (special
account) like, fee buried
block 13 and printed it to
check it. In addition, she
has to detection the checks
that are contained during
period if it found or no. So
from Aisha understand all
these responsibilities and
how research about it on
this program.
I learned the function of
Ashraf Ali who is
responsible of assets of the
RAK municipality in
Afra Shames H00214566 Work Plan

different department which
is detection the expenses of
the advance prose (small
value) like, maintenance
expenses, quality, etc.
exchange bills for each
section and checking
revenue that related on the
abattoirs and the border
through checking the bill
and serial number of
coupon that already given
it to the seller who work
under RAK municipality.
For example, one of
worker on finance
department did a small
maintenance for the
organization and it cost 60
AED so he has to go to
Ashraf Ali to get the 60
AED through using SAP
program and enter this
request and save it on the
program then make a
payment request to pay,
after this print a payment
bond as evidence of
payment.
Furthermore, with
Mohammed Sub7i I
Afra Shames H00214566 Work Plan

understand how to add new
customer on the Oracle
program and open a new
account for this customer
but this need to know if it
assets or revenues to can
open the account on
definition tree
accounts. In addition, I
learned how to add other
kinds of payment request
on the program
In addition, with
Mohammed Mahmoud
who is responsible of the
payments includes issuing
checks and deliveries in
four sections are they
procurement, re insurance,
advance replacement and
bills directly. In addition,
each department has an
amount of many so before
ending this amount they
have to go to Mohammed
to renew the amount of
many. So, I understand
about all these parts and
how I issuing a check
through using SAP
program and deal with
Afra Shames H00214566 Work Plan

RAK Bank.
Moreover, with Sameer
Rashed who is responsible
of the box of payments I
learned how to check the
payment request which is
sender from two sides the
Media Department &
Engineering Service for
Building through check
the account number
between the payment
request and the data of the
customers on the system so
if it is similar they have to
save it first then print the
payment bonds
Finally, with Morad
Sabry who is responsible
of the receipts I learned
many things of his function
includes receipts of
customers & deferred
checks, Warehouses of
Khalifa Bin Zayed
Foundation and purchase
orders of all departments in
RAK Municipality
Week 3/4 Health department
Entering daily reports in
oracle system for the
Manager: Khalifa Al
Mouhary

Afra Shames H00214566 Work Plan

inspectors and it includes
query for the licenses of the
customers & regular data
like date of this report, time,
name of this report, type of
licenses and number of
licenses and save it in the
system
Issuance a health card for the
customer through oracle
system and it needs
important procedures like,
important papers, query for
the licenses to make sure
there is no irregularities,
payment request for fee
payment of health card with
fine if there an irregularities,
after receive the payment
bond of payment we renew
the card and print it , but for
the new customer we make a
new card and we have first to
add this person in the system
with same procedures, then
the customers needs to do a
health checks to make sure
so if its ok it needs a final
step which is the signature
from the manager and seal
from the secretarial.































Afra Shames H00214566 Work Plan

How to cancel the health
card and its also needs a
procedures includes
important papers to cancel it
and add it in the system to
save it.
Review the papers of the
irregularities of the section to
make payment request for
fine payment then it needs to
enter this irregularities &
sanctions in the system to
save it.



Know about the
administrative which
includes deal with
complaints of the health,
environmental and food,
through send it to the
inspector and he has to
communicate with the
complainant and this take 3
days just, how to write
letters for study, annual
leave, vacation, start work,
etc. and it need special
producers like evidence and
signature from their manager































Afra Shames H00214566 Work Plan

and be responsible of the
attendance for trainers, new
staffs and volunteers, I
learned about the overtime
and how its work and it
needs steps for example if
any staff would like to work
overtime he/she needs a
signature for her/his
supervisor of the section then
from the manager, also we
received the circulars and
send it to the manager,
finally save the keys of the
shops whose closed because
the irregularities.

Issuance export
certifications for the
contracting company and not
contracting and these needs
specific processes and steps.
Through oracle system
Alternative secretarial
includes receive and transfer
the calls, written pledges for
the customers who has
irregularities, receive fax and
reception imports and send it
to the manager for signing.
































Afra Shames H00214566 Work Plan

Planning & Survey Department
(Customer Service Section)
Open request for customers
through SAP and PSA
program includes different
kinds of request around 33
request like, plot document,
determine level request,
report request, service plane
request, demarcation request,
compensation request, re-
planning request, etc.
Renew the number of the
case for the customer to can
open request in the new
system and this also needs a
program called Auto CAD.
After that we close their case
and print it to deliver it.
Hamdan Al Mansouri

Week 5/6 Planning & Survey department

Reconnoitering of this
organization and its
sections includes Planning
which involves add off-
limits, plot document
comparison, outline,
building system, service
plan for electricity &
water, plot rearrangement
and compensation, Survey
Manager: Youssef AL
Ashgr & deputy
director Aisha Al
Bagham

Afra Shames H00214566 Work Plan

related to add a new plot
document in their land,
demarcation, viewing site
and alternative plan and on
the GIS section contains
grant request (normal &
program) and plot
replacement request
Reconnoitering & doing
the tasks of the
secretarial of the head of
planning like, write a daily
report on Excel sheet,
follow up the reports of
customer, print
papers(cases) for
committee exit for
engineers, communicate
with the head, receive the
import and organize the
entry of customers who
would like to meet her.
Reconnoitering & doing
the tasks of the
secretarial of the head of
survey for example, follow
up the reports of customers
and any complaints, follow
up of the late reports or
wrong, answer any
inquiries, request urgent
Afra Shames H00214566 Work Plan

engineer, responsible of the
leave permission and
receive any request that
come from the same
section and communicate
with the head of survey
department.
Reconnoitering & doing
the tasks of the
secretarial of the deputy
director of planning &
survey department for
instance, customer
reception, prepare and
write a reports, finish the
transactions, prepare the
stopped or unaccepted
transactions for the
committee and daily work
like check email, check
the appointments to
organized and receive the
imports and gave them to
the deputy director.
Reconnoitering & doing
the tasks of the
secretarial of the
director of planning &
survey department
involves customer
reception for who would
Afra Shames H00214566 Work Plan

like to meet with the
manager, receive any
imports from the manager,
employees and customers,
check the reports of
customers and check the
email daily and see if there
any appointment to
organized depend on the
manager schedule.




Week 7/8 Projects Management office
Know about this
department and their
planning and team
members
I learned the tasks of
assistant deputy director of
the projects management
office which includes
administration & customer
service
Search of data that related
of the zones on RAK by
special programs to
recognize & save it on the
Excel Sheet

Azza Al Ahmad
















Afra Shames H00214566 Work Plan



Planning & Survey Department
(GIS section)
I know about the GIS
works in general which is
make and draw the sketch
and add data on it , open
request for grant program
or normal through special
system
I learned & practiced
administrative officer tasks
for this section involves
reports for the painters,
receipt the customer and
follow up their cases
Planning & Survey Department
( Imports & Exports section)
Follow up the cases
through write a
professional export letters
and print it with the
customer attached and send
it to specific organization.
Receive the imports from
different organizations to
open cases or follow up.


Aisha Al Kanbouly













Aisha Al bagham