Meenakshi Guglani

Career objective:

Believe in doing the things up to the perfection coupled with

sincerity and hard work to achieve my company’s objective.

Work Experience:
Company: Vodafone Essar
Designation: Store Executive
Profile: Customer services and Store Operations
Duration: November 2006 to till date
Place: Rohtak

Key Responsibilities handled:

• Handling all types of Store Operations.
• Maintaining stock report and handling all types of stock requirements of
the Store.
• Front desk interaction with customers at Vodafone stores.
• Handling all type of customers’ complaints, queries, and requests and
providing timely resolution for the same.
• Handling all types of provisioning work (plan change,
activation/deactivation of services).
• Maintaining MIS and other related data.
• Maintaining Stock Report of the store.
• Pitching sales and retaining customers on board.
• Sharing of Quality and Sales Targets with team and strategise the
achievement of the same.
• CPT (Cost per Transaction) Analysis and Control of the Hutch Shop (Now
Vodafone Store).

Company: Hutchisson Essar (Now Vodafone Essar)

Designation: Retail Store Executive
Profile: Customer Services and Store operations
Duration: Nov 2006 to till date
Place: Rohtak
Training Programs:

• Customer Relationship Management (CRM).

• Business Support and Control System of Hutch (Now Vodafone).
• E-pos – Electronic Point Of Sale.
• Underwent Grooming as well as soft skills Training as per the
requirement at Hutch Shops (Now Vodafone stores).

Achievements:
 • Awarded ‘HI’ Card twice for scoring 100 % and 98 % in Quality Audits in Oct
06 and Feb 07 respectively and showing consistent performance in Mar 07
and Apr 07.
• Awarded ‘RnR’- Reward and Recognition thrice for best weekly
performances.
• 2 Times Won Hi Card FOR Shop No 1 & Achieved sales target.
• Won Award in Debate & Poetry Competitions.
• Won Award for one year continues Top In sales &awarded as a star
performer in retail
• Won Trophy for winning quarterly contest in Quality

Organization: DSA Krishna Enterprises

Krishna Enterprises was the sales agency of Vodafone Essar Digilink India
Ltd.

Duration: Jan 2006 - Nov 2006

Designation: Team leader in Tele Calling
Responsibilities: Collate Data & send the compile report on daily basis.
Maintaining per day data for sales & calling
Educational Qualifications:

 MA in English
 Graduation From Maharishi Dayanand University , Rohtak
 10+2 from H.B.S.E.

Personality Traits:
Optimistic;
Determined;
Keen learner;

Personal/Contact Details:

DOB: 28-12-1984
Sex: Female
Marital Status: Unmarried
Address: 1637/3, Pahara Mohalla,
Rohtak- 124001.
E-mail: Meenakshi.guglani@yahoo.co.in
Nationality: Indian
Languages known: English, Hindi
Phone no 9991111112

I hereby declare that all the above information is true to the best of my
knowledge.