INFO 145 Quiz 3

INFO 145 Intro to e-Commerce and ERP

Quiz 3, 50 points
Name !tudent Id"
#ns$er a%% Questions& 'a(" 50 points
)R*E+F#,!E Questions - 5 points.
1. A business process is a collection of activities that takes one or more kins of inputs an creates an output
that is valuable to the customer.
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$. %&' s(stems have a atabase for each of a compan()s functional areas.
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3. %&' s(stems have one atabase to recor all of a compan()s transactions.
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4. A business *process* ma( involve activities from more than one business *functional area*.
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5. the iea of best practices is funamental to an %&' s(stem.
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'*,)IP,E C/OICE -4 points.
1. A compan()s 'rouction an +aterials +ana,ement e-ecutives have mae plans for ne. builin,s
an e/uipment an relate personnel nees. 0hat sort of plannin, is this1
a
.
lon, ran,e plan
b
.
meium ran,e plan
c
.
short ran,e plan

.
performance plan
e
.
reuction plan
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$. 0hich functional area is responsible for takin, customer orers1
a
.
+arketin, an !ales
b
.
'rouction an +aterials +ana,ement
c
.
Accountin, an Finance

.
2uman &esources
e
.
Office of the 3%O
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INFO 145 Quiz 3
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3. Information s(stems that allo. ata to be share throu,hout the or,anization are calle 44444444
s(stems.
a
.
5ninte,rate
b
.
Inte,rate
c
.
5nrestricte

.
6oune
e
.
5nboune
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4. Assume that a customer orers 1777 units of a prouct from a compan(. 2o. oes the sales orer ata flo.
if the compan( has uninte,rate information s(stems1
a
.
!ales orer ,oes to Accountin, an Finance. Accountin, an Finance then reports the
ata to +arketin,.
b
.
!ales orer ,oes to 'rouction. 'rouction then reports the orer to +arketin,.
c
.
!ales orer ,oes to Accountin, an Finance. Accountin, an Finance then reports the
orer to 'rouction8 .hich then reports the orer to +arketin,.

.
!ales orer ,oes to 2uman &esources8 .hich then reports the orer to all other areas of
the compan(.
e
.
!ales orer ,oes to +arketin,. +arketin, then reports the ata to Accountin, an
Finance.
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!/OR) #N!0ER -41 points.
1. 6riefl( e-plain .h( 'rouction .ill benefit from havin, +arketin,)s sales forecast. 9$ points:
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2elps plan prouction an relate ra. materials purchases.
$. 6riefl( e-plain .h( +aterials +ana,ement 9'urchasin,: .ill benefit from havin, 'rouctions) prouction
plan. 9$ points:
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2elps compute the amount an timin, of ra. materials purchases.
3. 6riefl( e-plain .h( 'rouction plannin, must start .ith a !ales forecast. 93 points:
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'rouction other.ise oes not kno. ho. man( items to make to meet eman.
4. A business *process* ma( involve activities from more than one business *functional area*. %-plain .h(
that is so 9(ou can cite an e-ample if (ou like8 to clarif( the issues:. 93:
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'rocesses re/uire coorination across functional areas8 incluin, sharin, ata. An e-ample is
prouction plannin,. +anufacturin, nees to kno. +arketin,)s sales forecast.
5. Ientif( three functional areas of operation in a t(pical manufacturin, compan( an briefl( escribe the
activities in each. 95:
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+arketin,8 'rouction an Accountin,;Finance are three areas.
+arketin," sell prouct8 fin ne. customers.
'rouction" prouce prouct8 hanle ra. materials purchases
Accountin, < Finance" keep the compan()s books8 raise funs.
=. 0h( is an inte,rate information s(stem in a compan( better than uninte,rate information s(stems in a
compan(1 93 points:
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INFO 145 Quiz 3
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!hare ata .ill be more accurate an timel(. #his .ill lea to operatin, efficiencies an better
ecision makin,.
>. 3onsier this statement"
*A lemonae stan is a ver( small business. A lemonae stan is so small that it
.oul onl( have one business process to mana,e.*
!tate .hether or not this statement is true or false an ?ustif( (our reasonin,. 94:
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'robabl( false. An( for@profit compan( has a prouct or service to sell. #he prouct or service must be
mae or bou,ht 9*source*: an markete. #ransactions must be recore an accounte for. %ven
.ith a ver( small business there .ill be human resource activities @@ pa(roll8 for e-ample.
A. Name an( five ma?or %&' venors. 95:
6AAN8 Oracle8 'eoplesoft8 !A'8 BC%.ars
D. Name an( five financial business functions potentiall( supporte b( %&'. 95:
Accounts &eceivable8 Account pa(able8 Asses Accountin,8 3ash forecastin,8 3ost accountin,8 %I!E
Feneral Ge,er8 'rofitabilit( anal(sis8 !tanar 3ostin,.
17. Five an( three isavanta,es of %&' s(stems. 93:
Gess Fle-ibilit(8 2arer to make corrections8 Imposition of ho. people o their .ork8 Gess freeom
an creativit(8 3han,in, nees8 5ner bu,ete trainin, e-pense8 2ien costs of implementation
11. 0hat are the t.o broa approaches to evelop an implement information s(stem pro?ects1 93:
Co it all at once 9Hbi,@ban,I approach: 9ii: Cevelop the pro?ect in phases.
1$. Five an( three critical success factors for successful implementation of %&' s(stems. 93:
#op mana,ement support8 competence of %&' staff8 5ser trainin, etc.
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