QUALITY SYSTEM

Table of Contents :
Introduction
Quality Audit of Organization Procedure
Quality Audit of Aircraft
Quality Audit Remedial Action Procedure
Certifying Staff and Cat. B1/B2 Support Staff Qualification & Training Procedure
Certifying Staff and Cat.B1 & B2 Support Staff Procedure
Quality Audit Personnel
Qualification of Inspectors
Qualifying Mechanics
Aircraft or Aircraft Components Maintenance Tasks Exemption Process Control
Concession Control for Deviation from Organization's Procedures
Qualification Procedure for Specialized Activities (NDT, Welding)
Control of Manufactures and Other Maintenance Working Teams
Human Factors Training Procedures

INTRODUCTION
This part of the manual is written with the purpose to comply with the
Airworthiness regulations of CAO of Iran, and EASA Part 145. Mahan Airlines
policy in establishing the concept to setting up an approved Maintenance
Organization including Quality Control / Assurance System is therefore intended
to be based on these rules. This portion of the manual defines and sets out
managerial responsibilities and, Quality Assurance procedures which assure that
maintaining the aircraft, power plant and aircraft components is in compliance with
standards approved by Authorities.
QUALITY ADIT OF ORGANIZATION'S PROCEDURES
General
The independence of Quality audits is ensured by the fact that audits are carried
out by personnel not responsible for function, procedure or products being
checked. Quality Assurance system shall perform audits and feedback functions
over entire activities in a manner so as to ensure that compliance of aircraft /
aircraft component maintenance to the required standards is being achieved
through adherence to Organizational procedures defined in the Maintenance
Organization Exposition.
Quality systems shall establish an Audit Plan (audit schedule) for a 12-month
period covering all the Part 145 requirements / MOE procedures. Accountable
Manager shall approve the Quality Audit Plan.
Quality Audit Plan shall also contain some surveillance / unscheduled audits
covering the scope of Approval on sample basis and the following areas:
Review of MOE and its associated procedures
Quality audits of Organizational procedures on scheduled / unscheduled
basis
Quality audits of aircraft / aircraft components as per MOE Chapter 3.2.
In cases where maintenance activities are in three-shifts pattern
(Morning / evening / night), at least 25% of audits shall be conducted in
night / evening duty timings.
Verification of corrective actions performed
Audit Principles

Purpose of Quality Audit is to provide information on which maintenance
can act to improve its performance. Each quality audit, to be conducted for
quality compliance monitoring, shall consist of the following three stages:
a) Preparation
i. Quality Audits shall hold a pre-audit meeting. All auditors shall
attend this meeting. Objectives, Scope and criteria for audit shall
be defined.
ii. Audit teams shall be established with Lead Auditor nominated by
Quality Manager.
iii. Audit program shall be prepared and if needed, Auditee shall also
be confused for coverage of latest organizational structure and
scope of Auditee action.

b) Audit Execution
i. Audit execution is initiated by conducting an opening meeting with
the Auditee management.
ii. Audit shall be conducted based on the checklist compiled in
accordance with the predefined scope and criteria and questions to
be raised in reference to the procedures described in the MOE.
iii. All findings shall be noted in agreement with the Auditee
representative.
iv. Findings shall be based on interviews, observation and records.
v. At the end of audit day, Auditor shall generate Non-Compliance
Report (NCR).
vi. To conclude audit execution, Lead Auditor shall conduct a closing
meeting with Auditee management presenting the Audit Report,
which indicates areas of compliance and summary on non-
compliance / Audit findings and observations.
Auditee is responsible to decide contents of corrective action that
is made on his initiative. Solution shall be such to avoid recurrence
of non-compliance.
c) Post Audit Activity
i. Auditee section shall submit all NCR / CAR issued during audit
execution phase within seven working days of the date of issuance.
If NCR (or an interim response) is not received by Auditor within
this time, two reminders with a gap of five days each shall be
transmitted to Auditee.
ii. Auditor shall evaluate proposed corrective / preventive action and
their target date and shall either accept or return the NCR / CAR
back to Auditee with comments. This process shall be completed
in not more than seven working days.
Note: The target date for the corrective action proposed shall be
agreed between the auditor and auditee.
All records of Quality audits shall be secured and archived in hard
copies in Quality Manager's office, under the responsibility of
Quality Manager for a period of at least two years after closure of
each audit.
All non-compliances and corrective actions shall finally be
reported to the Accountable Manager for management review
meeting.
Audit Plan
The audit plan shall cover all areas of Mahan Airlines Maintenance Organization
Division, including internal and external areas. The audit Schedule is established
by Quality Assurance Manager in accordance with Annex III, GM 145.A.65 (1)
and is available in the office Quality Assurance.
Establishment and distribution of the audit report
The audit report is prepared under the responsibility of the audit leader and defines
the following:
- Subject and scope of the audit.
- Audit plan and reference documents.
- List of non-conformities and their level of significances.
- Appreciation of the system's ability to meet the defined Quality
objectives thru assigning realistic deadline dates.
The audit report is distributed Quality Manager to:
- The Manager of the audited service.
- The Quality Assurance Audit Leader for the management of the
corrective actions, and their record.
- In case of major findings requiring immediate action, copy shall
be forwarded to Accountable Manager.

Audit Reminder shall be sent to the auditee if satisfactory corrective action is not
taken within the deadline stipulated in the audit report Accountable Manager will
be copied.

Archiving Audit Reports
All records of Audits Reports (Findings & Corrective actions) shall be secured and
archived in hard copies in the office of Quality Manager for a period of at least two
years after closure of audit report by Lead Auditor.

Quality Audit of Aircraft
References: AMC 145.A.65
(1)- Purpose
The purpose of Quality audit of aircraft is to determine the effectiveness of
maintenance operations, through sample inspections.
(2)- Scope and Responsibility
It is the responsibility of QA Manager to specify and ensure compliance with an
audit schedule as defined in Part 3.1 of this MOE. Additionally the QA Manager
shall keep record of audit findings for a period of two years after close up as per
3.1.4 of this MOE, and shall report Level 1 non-conformities to Accountable
Manager.
(3)- Procedure
A- AIRCRAFT QUALITY AUDIT:
(a)- The plan shall encompass quality of at least one aircraft from each types
included in the organization's scope of work as detailed in this MOE 1.9. The plan
shall cover all types of checks (A check, weekly check, daily check etc.) of
MAHAN AIRLINES fleet within one year period.
(b)- Quality audit "scope" shall be established on the basis of aircraft types, type of
maintenance and entire of partial.
(c)- Following areas shall be audited with sample-based verification of
maintenance activities carried out on a specific aircraft during a particular check.
*Inspection of aircraft from inside for presence of emergency equipment & good
appearance of cabin
*Inspection of aircraft exterior for structure integrity, presence of hydraulic, fuel,
and water leaks
*Inspection of cockpit for condition, presence of emergency equipment and aircraft
documents
*Availability and control of work package
*Availability and use of approved maintenance data
*Availability and use of approved tools & equipment
*Verification of competency of certifying personnel
*Completion and transferring of maintenance records

B- COMPONENT QUALITY AUDIT:
(a)- The plan shall encompass quality audit of at least one component from each
product line/shop included in the organization's scope of work as detailed in 1.9 of
this MOE.
(b)- Quality audit "scope" shall be established on the basis of component type, type
of maintenance and entire or partial.
(c)- Following areas shall be audited with sample-based verification of
maintenance activities carried out on a component in a particular shop.

*Condition of workbench/work area
*Availability and control of work package
*Availability and use of approved maintenance data
*Availability and use of approved tools & equipment
*Verification of competency of certifying staff
*Completion and transferring of maintenance records

QUALITY AUDIT REMEDIAL ACTION PROCEDURE
These functions must NOT be subcontracted.
General
An essential element of a Quality System is the quality feedback system. It ensures
that all findings from the independent quality audit of the organization are properly
investigated and corrected in a timely manner. It enable the Accountable Manager
to be kept informed of any significant and safety issues and the extent of
compliance with the requirements of EASA Part-145.
All discrepancies found during quality audit of the organization and aircraft shall
be duly recorded by the Auditor and findings submitted to the appropriate section
for corrective actions. Discrepancies are classified as follows:
a) Level 1- This is a major non-compliance and immediate corrective action
must be taken.
b) Level 2- This is a non-compliance with maintenance standards and must be
corrected within 3 months. If not corrected, it should be reported to the
Accountable Manager.
Corrective actions
The Manager of the audited unit is informed of discrepancies found during the
audit, by means of a copy of the audit report. He is responsible for determining and
initiating all corrective actions required correcting the non-conformities. The
auditor is only responsible for identifying non-conformities and follow-up of
corrective action taken to ensure their relevance and timeliness.
Corrective action will be determined and implemented after analyzing the finding
to pinpoint the root cause(s).
Follow-up of corrective actions
(1)- Corrective action plans and their implementation schedule are forwarded by
the audited office manager (complete written answers to audit issues), to the
Quality Assurance Manager who ensures the follow-up of the audits and correct
actions. The corrective actions are closed by the Quality Assurance Manager after
verification of their implementation.
The follow-up data base should consist of data listed below:
- Status of audits performed,
- Status of remedial actions for each audited unit,
- Possible amendment to the internal audits program.
(2)- In case where the action taken is not satisfactory or has not addressed the root
cause of the problem then another audit report shall be prepared and copies
forwarded:
- to Accountable Manager
- to the Authority
(3)- Review of the corrective actions status is performed during the quarterly
quality meeting attended by the Accountable Manager and the Authority (if
deemed necessary by the Authority)
(4)- Data are retained for a period of two years.

CERTIFYING STAFF and CAT. B1/B2 SUPPORT STAFF
QUALIFICATION AND TRAINING PROCEDURES
This sub-part is divided in to three sections:
Section3.4.1 Issues of authorizations
Section 3.4.2 Renewal of Authorizations
Section 3.4.3 Suspension or Withdrawal of an authorization
Section 3.4.4 Signature / Stamp Requirements
Section 3.4.5 Certifying of Components
Issue of authorizations:
Category "A" Authorization (145.A.30 (g):
A. Purpose
This procedure details the qualifications and training requirements for each
Category "A" Authorization which is intended to enable Certifying Staff to be
authorized to carry out minor scheduled Line Maintenance Tasks in person and for
which they have received task training.
Note: Category A authorization will not be issued under EASA Part 145
approval until the holder has accumulated a total of five years of experience on
operating aircraft.
Category "B" Authorization (145.A.30 (g)":
A. Purpose
This procedure gives details of qualifications and training requirements for
Category B1/B2 authorization in compliance with 66.A.20 and Appendix IV to
EASA Part 145.
A Category B1 aircraft maintenance license shall permit the holder to issue
Certificate of Release to Service (CRS) after performing maintenance including
aircraft structures, power plant and mechanical and electrical systems.
Replacement of avionics LRUs requiring simple tests to prove their serviceability,
shall also be included in the Authorization.
A category B2 aircraft maintenance license shall permit the holder to issue CRS
following maintenance on avionic and electrical systems.
Category B1 shall automatically include the appropriate A subcategory.

B. Scope and Responsibility
i. Authorized persons are responsible for ensuring that they read and
understand the terms of their authorization in conjunction with the MOE
and relevant technical data.
ii. Authorized persons are responsible for the timely renewal of the
authorization and any associated licenses,
iii. Authorized person SHALL keep his authorization card in his possession
while on job.
iv. This authority shall be issued subject to the following training (Initial and
recurrent):
v. Type training, Safety requirements, Human Factors, Airworthiness
Directives, Fuel Tank Safety (FTS)/CDCCL Level 2, Approved Data,
Maintenance Manual and MEL, Mahan airlines MOE, Aviation
regulations and EASA Part-145 training. Note:
First time training for personnel requiring CDCCL Level 2 has to be
carried out before any maintenance is commenced on an aircraft or a
component but not later than end of year 2010.
vi. Aircraft basis and Type training is given to all staff involved in the
certification of release to service. Relevant working experience and
training must be gained by all staff before being appointed as Certifying
Staff.
vii. Record of related technical including documentation and procedures are
maintained by Quality Section.
viii. Staff Personal record file and the Biodata form that is kept in QA office
will be updated accordingly after satisfactory completion of relevant
course/training(s) by Certifying Staff.
Procedure
i. Category "B1" authorization
Category "B1" authorization can be used to certify aircraft types
specified on the authorization after line maintenance work, up to and
including weekly checks per approved Maintenance schedule, including
defect rectification on structures, power plants, mechanical and electrical
systems.
Category "B1" Certifying Staff may also sign mechanical base
maintenance tasks in support of the Category "C".
Replacement of avionics units is also permitted under Category "B1" Full
providing that only a simple post installation test is required to determine
system serviceability. Simple in this case means self-test using on-board
test equipment or simple ramp test equipment.
Category "B1-Full" Certifying Staff authorization automatically permits
certification in the Category "A1-Full" authorization. Category "B1-
Limited" is permitted to Category "A1.2-Limited" privileges.
ii. Category "B1" authorization is based upon the applicant's qualifications
and license type as follows:
B1-Full -Airframe, power plant and electric authorization
B1-Limited -No electrical authorization (only airframe & power
plant)
iii. Category "B1" authorization / Qualification Requirements

(1) Authorization Requirements for B-1
(a) Hold valid type license from CAO of Iran in CAT. "A" or "B".
(b) Five years maintenance experience on operating aircraft.
Note: Evidence of recent experience on operating aircraft in an
aircraft maintenance environment for at least six months in the past 24
months period must be shown.
(c) Have completed level III, ATA 104 aircraft airframe, power plant
and limited Avionics system training and OJT training.
(d) Satisfactory assessment by QA Manager.
(2) Authorization Requirements for B-1 Limited
As per Appendix IV to Part 145, Mahan Airlines personnel holding
valid CAO of Iran's airframe/power plant type ratings in Cat A or B
with five years experience will be eligible for B-1 Limited
authorizations.

iv. Category "B2" authorization.
(1) Category "B2" authorization can be used to certify aircraft types
specified on the authorizations, after line maintenance work, including
defect rectification on avionics and electrical systems.
(2) Category "B2" Authorization License / Qualification Requirements.
Authorization Requirements:
(a) Hold valid License from CAO of Iran in Cat A or B on electrical
and electronics (Avionics)
(b) Five years maintenance experience on operating aircraft
Note: Evidence of recent experience on operating aircraft in an
aircraft maintenance environment for at least six months in the past
24 months period must be shown.
(c) Have completed level III, ATA 104 aircraft avionics system
training and OJT training.
(d) Satisfactory assessment by QA Manager.
v. Application, Issue and Extension procedure.
If the Authorization is granted, the aircraft, engine and categories will be
as shown in the examples below:


Category "C" Authorization (145.A.30 (h)1:

A. Purpose
This Procedure describes only items peculiar to Category "C" Authorizations
which is intended to enable holders to issue CRS for Base maintenance
checks. This authorization applies to the aircraft in its entirety in a Part 145
approved organizations.
B. Scope and Responsibility
i. The Quality Manager us responsible for maintaining administrative
control and recording of authorizations issued.
ii. The holder of a Cat. "C" authorization is responsible for ensuring that the
authorization is not used while it is out-of date, while any associated
licenses are out of date, or that it is not used incorrectly.
iii. Authorized persons are responsible for ensuring that they read and
understand the terms of their authorization in conjunction with the MOE
procedures.
C. Procedure
i. General
Category "C" authorization is not to issue the release to service of
aircraft, their engines and equipment following Base Maintenance.
The authorization is valid for the aircraft in its entirely, including
all systems.
The primary role of the Category "C" certifying staff is:
(1) To ensure that all work carried out during the particular base
maintenance check has been called up and accomplished, and
(2) To assess the impact of any work not carried out with the view
to either requiring its accomplishment or agreeing with the
Operators to defer such work to another specified check or time
limit.
NOTE: Category "C" authorization permits certification of scheduled base
maintenance by the issue of a single Certificate of Release to Service for the
complete aircraft after the completion of all such maintenance.
The particular function of Category "C" certifying staff is to ensure that all
required maintenance has been called up and signed off by the Category 'B1' and
Category 'B2' staff before issue of the "Certifying of Release to Service".
Category "C" authorization will be specific to a particular aircraft type for which
the holder already has "B1" and/or "B2" authorization.

ii. License / Qualification Requirements
As per EASA Part 145 Appendixes IV:
(1) Hold valid license from CAO of Iran in Cat "B" or "C".
(2) Have completed ATA Specification 104 Level III aircraft type
training;
And
(3) Eight years total experience of which at least three years has
been as a Category "B1" or "B2-Full" authorization holder
supporting the Category "C" certifying staff in Base
Maintenance.

Note: Evidence of recent experience on operating aircraft in an
aircraft maintenance environment for at least six months in the
past 24 months period must be shown.
(4) Satisfactory assessment by a QA Manager.
iii. Category "C" Authorization Issue.
If the Authorization is granted, the Aircraft, Engine and categories
will be as shown in below:


Renewal of Authorization

Authorizations issued by Quality Manager will be renewed after the expiry date
provided the following conditions are meeting:
1- The holder's CAO Type License has been validated.
2- The holder's recurrent Type Training, Human Factors Training, Part 145 and
Aviations Regulations Training have been conducted during the past 24
months period and are not overdue.
3- Evidence is shown that the holder has exercised the privileges of the
authorization and has carried out maintenance on the Aircraft type / systems
specified on his authorization for the least six months in the last 24 months
period. [Ref: 145.A35 (c)]
Suspension or Withdrawal of an Authorization
It is within the authority of the Quality Manager (QM) to suspend or withdraw an
inspection authorization, in accordance with the following procedure and advise
the concerned department Manager accordingly.
Procedure
A. The QM may, on reasonable grounds after due enquiry, revoke, suspend or
limit the Certification Authorization, if the QM is not satisfied that the
holder of authorization is a fit and proper person to hold such authorization
subject to one or more of the following condition:
Failed to carry out requested maintenance combined with failure to report
such fact to the organization that requested the maintenance.
Failed to carry out required maintenance resulting from own inspection
combined with failure to report such fact the organization for whom
maintenance was intended to carried out.
Negligent maintenance and maintenance not in accordance with approved
data.
Falsification of the maintenance record and other documentation.
The issue Certificate of Release to Service (CRS) knowing that the
maintenance specified on the CRS has not been carried out or without
verifying that such maintenance has been carried out.
B. If, after an investigation, it is found that an individual has failed to carry out
any maintenance activity in accordance with approved maintenance data, or
is adjudged to have failed to comply with published maintenance
instructions, or worked outside if the terms of his inspection authorization,
then the person may have his authorization either suspended or, in
exceptional circumstances, permanently withdrawn.
The decision to suspend or withdraw a certification authorization will be the
sole discretion of the QM.
The decision to suspend or withdraw a certification authorization will only
be taken after a full investigation into the circumstances surrounding the
violation has taken place.

C. If after an investigation, a decision to suspend an authorization is taken, the
QM will determine the period of suspension and the requirements deemed
necessary for re-instatement of the authorization based on the individual
circumstances and severity of the violation.
D. In exceptional circumstances of gross negligence, an authorization may be
permanently withdrawn.
Signature / Stamp Requirements:
3.4.4.1. As described in sub-part 2.16 of MOE the Authority requires that a
"Certificate of Release to Service" (CRS) be issued for any overhaul, repair,
replacement, modification, maintenance , mandatory inspection, AD
accomplishment or Scheduled Maintenance Inspection of the aircraft; or any part
of the aircraft; or such of its equipment that is necessary for the airworthiness of
the aircraft.
3.4.4.2. Only certifying staff authorized per procedural details described above can
conduct Line (Cat A / (B1/B2) or Base (B1 / B2 support staff) maintenance, with
Base maintenance CRS issued by holder of Cat C authorization.
3.4.4.3. When an individual accepts any authorization granted to him, he is
automatically responsible for ensuring that all work performed by him or under his
supervision is in compliance with the relevant regulations.
3.4.4.4. All work shall be completed to a standard suitable for the issue of a CRS.
Stamping or singing of individual items shall be interpreted as such. Staff using a
stamp must ensure it is legible and that the stamp impression is made adjacent to
their signature or in the relevant space provided.
3.4.4.5. Where task instructions include a requirement to ensure a dimension or test
figure is within a specific tolerance, the dimension or test figure should be
recorded on the work documents unless instructed otherwise. It is not normally
sufficient to simply state that the dimension or the test figure is within tolerance.
3.4.4.6. A certification signature must be accompanied by the holder's personal
authorization number, either in the form of a stamp impression or hand written if
no stamp has been allocated.
3.4.4.7. For task cards/worksheets, the use of the "CERTIFIED" or "INSP" column
shall be deemed to signify CRS requirements have been met. Staff making such
certifications must be aware of the full implications including any requirements to
initiate further tasks such as leak checks, duplicate inspections, panel refits and the
overlap of trade responsibility.
3.4.4.8. Should incidents of maintenance malpractice arise from completion of
defined work tasks, which necessitate investigation and possible disciplinary action
in respect of an individual, such action will be limited to the responsibility
discharged on that individual. Occurrences arising from factors of management
systems or services supporting the individual will become the subject of a separate
and wider investigation.

Certifying of Components
Maintenance staff in shops upon selection by Maintenance management for
certification of components after repair / test or overhaul must process:
1. Basic Airframe or Power plant license for working in mechanical shops or
Electric or Electronics for working on Electrical/Avionics components
respectively as a minimum requirement.
2. Selected personnel must successfully complete training for the intended
scope of work at component OEM facilities or in an approved EASA Part
145 maintenance organization that process appropriate authorization.
3. On job Training in the facility described in (2) above.
4. Air legislation, Regulatory requirements and MOE training.
5. Human Factors training and CDCCL Level 2 training, as applicable.
After acquiring above competency the QAM shall access the person and issue
Company Authorization for component certification and issuing EASA From One
to the component(s) concerned. Capability List will then be amended accordingly
and processed for Authority approval.

CERTIFYING STAFF and CAT. B1 AND B2 SUPPORT STAFF RECORDS
Reference: EASA 145.A.35 (j)

(1) - Purpose
1.1- This procedure defines the requirement and method by which Mahan
Airlines maintains Certifying Staff and Category B1, B2 support staff
records.
(2) - Scope and Responsibility
2.1- It is the responsibility of the Quality Manager to maintain Certifying
Staff Records in compliance with Part 145.
2.2- It is the responsibility of all Certifying Staff to provide accurate data on
the official Biodata Form, IRM 125, as required by the Quality Assurance,
for inclusion on their Personal Record File.
2.3- Department Managers are responsible for ensuring that staff
movements, transfers and resignations are notified to the QA Manager.
2.4- The Training coordinator is responsible for notifying the QA Manager
of any staff training courses accomplished in order to update the staff
records.
(3) - Procedure
3.1- Records shall be maintained by the QA Manager of all staff who is the
holders of authorizations.
3.2- Records shall be maintained for all Certifying Staff in order to meet
regulatory requirements. The records are made available to Authority upon
request.
3.3- The records are maintained both as hard copy and a computer copy.
3.4- The records contain details of the individuals training, qualifications,
and experience, together with some personal data necessary to issue an
authorization file.
3.5- The hard copy records are maintained in a secure cabinet with limited
access, and the computer records are restricted to certain password holders.
3.6- Each hard copy file shall contain as a minimum:
3.6.1 Name
3.6.2 Date of birth
3.6.3 Basic training
3.6.4 Type training
3.6.5 Continuation training
3.6.6 Experience
3.6.7 Qualifications relevant to the authorization
3.6.8 Scope of authorization
3.6.9 Date of first issue of the authorization
3.6.10 if appropriate, expiry date of authorization
3.6.11 Identification/stamp number

3.7- The above information shall normally be contained in form of a hard
copy/original of papers, certificates, licenses, approvals, etc. Each hard copy
file is divided into 7 sections, which include the following:
3.7.1 General Information: includes details of name, date of birth,
previous employment etc, together with a recent passport size photograph.
3.7.2 Correspondence: Copies of letters relating to the individual's
authorization and certifying capacity.
3.7.3 Training Records: This shall contain all training course details,
copy of course certificates, all refresher courses and Regulatory / Company
MOE procedure trainings.
3.7.4 Licenses Held: Contains copies of all licenses issued by
Regulatory Authority.
3.7.5 Inspection authorization documents: Contains copies of all issued
company authorization documents.
3.7.6 Record of applications for authorization: Contains full requests of
application for company authorizations.
3.7.7 Work Experience: Contains details of experience applicable to
each authorization applied for and for which documented evidence is made
available on recent experience for at least six months in the past 24 month
period.
3.8- Newly hired Licensed Aircraft Personnel are required to duly fill-up
Biodata Form, IRM 125 and submit to Quality Manager, copies of their
course certificates and other documents for their personal records.
3.9- The files shall be maintained continuously and retained for a minimum
period of 2 years after the certifying person, to whom the file relates, has left
the employment of Mahan Airlines.
3.10- Records are considered confidential; therefore, access to the records is
restricted to Authority and Quality Managers or his Designee.
3.11- No hard copy file shall be removed from the security of the Quality
Department, except under the personal custody of Quality Assurance Staff,
as authorized by the Quality Manager.
3.12- Only quality Assurance Staff, as authorized by the Quality Manager,
shall conduct the maintenance of files and records.

QUALITY AUDIT PERSONNEL
(1)- Purpose
1.1 The purpose is to describe procedures for management of Quality
System personnel responsible for conducting audits of the Engineering &
Maintenance Organization, to assure continued compliance with EASA Part
145 and the Organizations procedures as described in this MOE.
(2)- Scope and Responsibility
2.1 It is the responsibility of the Accountable Manager and the
Quality Manager, to employ sufficient suitably qualified and trained Quality
Audit Personnel.
2.2 It is the responsibility of the Quality Manager to determine the
adequate deployment of Quality Audit Personnel to execute the Quality
Audit Plan specified in 3.1 of this MOE.
2.3 It is the responsibility of the Quality Manager to ensure that the
Quality Audit Personnel remain totally independent of any production
activities connected with the scope of the audit.
(3)- Procedure
3.1 The quality management and audit functions shall be independent
of all production related activities within the organization.
3.2 Trained Quality Auditors shall carry out audits within the
Engineering &Maintenance Division per a pre determined schedule that
monitors all maintenance activities and procedures in use by the
organization.
3.2.1 The auditing of operators handling and maintenance is included
in the audit Schedule.
3.2.2 Follow up of audits by Quality Auditors is carried out as a
verification check to confirm the effectiveness of corrective action within
the allotted time scale and will be performed within an agreed period
following the audit.
3.2.3 Part 3.3 of this MOE titled Quality Audit Remedial Action
procedure defines the process of quality audit corrective action.
3.3 All auditors shall be experienced aircraft maintenance technicians or
engineers with a minimum of fifteen years maintenance experience. They
are trained in auditing procedures in connection with the requirements of
Part 145.
3.4 Quality Assurance Staff will be fully appraised on their continuing
familiarity with current regulatory requirements and regulations appropriate
to the maintenance of Operator and Customer aircraft.
3.5 CDCCL Level 1 training, updated training including Human Factors
training will be provided for auditors every two years period to ensure that
skills in auditing techniques are maintained and also developed to take
account of changes in global best practices.

QUALIFICATION of INSPECTORS
a. Purpose:
The purpose of this Sub- part is to describe the qualifications and duties of
Inspectors as defined in AMC 145.A.30 (e). These are personnel who are selected
among the highly skilled and qualified personnel to inspect the work done to
ensure it has been per approved data and that it has been done accurately with
proper tools, using approved parts and materials.
b. Duties and Responsibilities of Qualifying Inspectors:
(1)- Line and hangar Inspector
Note: Main responsibility of Inspectors is to perform Duplicate Inspections on
critical tasks, and Defects reported on Discrepancy / Rectification Forms and
classified as CRITICAL or MAJOR. The selection criteria for them is
minimum Ten years experience as certifying staff, processing Cat B1 or B2 plus
C rating having clean records and professionally highly skilled. They shall be
provided Human Factor, Company Procedures and Recurrent Type Training as
required.(Linked to Subpart 2.23 and 6.2 of this MOE).
A. Inspect aircraft flight records to ensure that they are filled in correctly and
sent to records section.
B. Inspect Line scheduled checks to ensure that they are carried out according
to the approved maintenance Schedule and that they are performed in due
time.
C. Inspect rectification of defects to ensure that they are carried out according
to maintenance data.
D. Ensure correct, serviceable and calibrated tools and equipment are used.
E. Make sure that safety precautions are observed.
F. Report to QM all technical delays, cancellations and repeated defects.
G. Inspect Routine maintenance records to ensure that paper work is being
filled signed and stamped by authorized persons properly.
H. Inspect Job cards to ensure that they are prepared according to Approved
Data.
I. Ensure that all items of work required on Aircraft routine checks, defect
rectification, component replacements are carried out.
J. Make sure that materials used in repair and maintenance are approved.
K. Report to Quality any deficiencies detected.

(2)- Work Shop Inspector
A. Inspect repair of defective units and ensure that repair is carried out
according to approved data with proper tools and using approved materials.
B. Make sure that modifications and service bulletins embodied in units are
according to Engineering Orders.
C. Make sure that testing of aircraft components is carried out according to
manuals and all measurements and results are within allowable limits and
are being recorded properly.
D. Ensure that test rigs and equipment are in standard conditions certified and
calibrated within correct time limits.
E. Ensure that all records are complete and stored under suitable conditions.
F. Report deficiencies detected to Quality Manager.
(3)- Stores Inspector
A. Is responsible for the inspection of in-coming spare parts and materials
ensuring that they are of the correct specification, accompanied by approved
certificates and free from damage caused by transportation.
B. Ensures that units requiring testing are sent to the respective approved
workshop for testing before they are reloaded in stores.
C. Inspects all units and parts in stores for correct storage.
D. Inspects shelf life-time components and Parts for being sent to the respective
workshop (or manufacturer) for overhaul or disposed of, upon expiry of their
shelf life-Time.
E. Ensures that all stores records are complete and stored under suitable
conditions.
c. Procedures
(1)- Qualifying Inspectors are selected by their management among the highly
skilled personnel and authorized by Quality Manager in a specific category
(Airframe, Power plant, Avionics or Shops) eligible to be like or base or shop or
stores inspector. In general the qualifications of a maintenance inspector should be
higher or same as Certifying Staff.
(2)- Outside personnel acting as inspector for maintenance operations
performed on behalf of the organization are authorized by Quality Manager in the
same way as prescribed for organizations employees.
(3)- Selected inspectors shall present all their credentials to prove their
capability to perform inspection work.
(4)- It is the responsibility of Quality Manager to control the list of Qualifying
Inspectors in a data compilation or files system to record all data as described for
Certifying Staff in sub-part 3.5 of this MOE.
(5)- It is the responsibility of QM to issue inspectors stamps to Qualifying
Inspectors for use on documentation.
(6)- Qualifying Inspector shall personally re-inspect the work performed on
critical tasks, to the extent necessary, to ensure:
A. The work has been performed in accordance with the details on the
worksheet and when worksheet refers to approved maintenance data, those
requirements have been satisfied.
B. All acceptable standards of workmanship have been observed and that
correct acceptable tools have been / are being employed for the task on
hand.
C. If the task instructions include checking of a dimension or test figure for
being within a specific tolerance, the dimension or test figure has been
recorded.
(7)- The Qualifying Inspector shall then sign / stamp and date in the space
DUPLICATE INSP. Staff making such certification must be aware of the full
implications including any requirements to initiate additional tasks such as leak
checks, duplicate inspections or panel refits.
Note 1: Only Qualified Inspectors are authorized to certify items requiring
Duplicate Inspections. Holders of Category C+B1 Full or Limited are authorized
to perform aircraft or engine related tasks requiring duplicate inspections. Holders
of Category C+B2 authorizations are authorized to perform Avionics related
tasks requiring Duplicate Inspections.
Note 2: Certifying Staff Listing (Controlled File No. 001in the office of QM
will include RII names and other particulars.

QUALIFYING MECHANICS
General
1. For each person joining the company, to exercise functions relating to
aircraft maintenance activities an individual file shall be established by
the Manager of the respective Department. Following information shall be
entered in the file:
- Personal particulars,
- Basic training, continuation training,
- Type training (specific training and O.J.T.),
- Regulatory, procedure, human factors training,
- Skill, professional background,
- Recent maintenance experience,
- EASA-66 and CAO license,
- Qualifications/authorizations held,
- Dates of validity (delivery and expiration),
- Marks and stamp delivered, if any,
2. Above data allow appraisal of the technical skill and qualifications of any
person carrying out maintenance operations on aircraft or aircraft
components within the Engineering & maintenance Division facilities.
The file is then controlled and up-dated by the Training Coordinator, by
inserting in the file copies of documentary evidence obtained as a result of
a change in training, qualification, authorization records, and new
experience gained.
3. The individual files of outside personnel (temporary personnel or
subcontractors) are managed, in accordance with legal requirements by
Quality Manager.
4. Temporary contracted personnel have to present sufficient qualification
documents to obtain permissions to work on aircraft without supervision.
5. All the mechanics staff must attend training on CDCCL Level 2 and
human factor training per Sub-Part 3.13 of this MOE.
6. Every person carrying out maintenance operations on aircraft or aircraft
components in under the direct supervision of respective management, as
well as maintenance inspectors, and the certifying staff who will certify
the return to service of the aircraft or component on which they perform
maintenance.
Work requiring Specific Training
A number of tasks requiring special competency or skill are subject to specific
training. This On the job Training (OJT) procedure, which will be defined by the
department Manager concerned in co-ordination with the Training Coordinator.
This allows training maintenance personnel to perform those specific tasks. The
<<Definition of the Specific Training Requirements>> should indicate the
implementation and administration means for this type of training:
- Issue of specific training by the management of the requesting
person,
- Review and acceptance by Quality System,
- Records of theoretical and practical training hours,
- Issue of training certificates to trained staff.
AIRCRAFT OR AIRCRAFT COMPONENT MAINTENANCE TASKS
EXEMPTION PROCESS CONTROL
Purpose
The define policies and procedure for authorization of exemption related
maintenance tasks in Maintenance.
Procedure
General
Process for exemption for a deviation from an aircraft technical
standard or Maintenance procedure shall be applied when maintenance personnel
are unable to comply with a particular requirement or comply in a manner,
different to that prescribed.
Existence of a procedure for obtaining an exemption from the authority
as prescribed by this chapter is not a reason for applying for the manufacturer
instructions.
Maintenance Task Exemption Process
Aircraft /aircraft components shall be released for service after
completion of maintenance / defect rectification according to approved
maintenance data (Aircraft Maintenance Schedule, Service Bulletins, etc) and
mandatory requirements.
Before applying for such exemptions, Maintenance Manager shall ensure that all
efforts have been done to resolve a problem have been made, and difficulty is
experienced is dispatch of aircraft due to certain constrains. Constrains may be due
to the impossibility of carrying a maintenance task from the Maintenance
Schedule, due to lack of a tool, of spare. (No exemption is possible to mandatory
requirements)
Request for exemption is to be made by Maintenance Manager prescribed from for
initial validation to Quality Managers.
When the application concerns a deviation to a maintenance instruction, the
validation of the modified instruction shall be obtained from the manufacturer or
from the author of the maintenance instruction.
Quality shall evaluate and forward request to the Component Authority for
approval. Prior to submission, the following shall be verified:
The relevance of request
Completeness of the request
Relevant documents attached
On receipt of acceptance from the Component Authority, Quality shall inform
Maintenance Division and shall ensure that the exemption is exercised in
accordance with the scope / limitation of Authorization.
Upon issuance of Certificate of Release to Service as per MOE 2.16, Certifying
Staff shall be responsible for recording of any exemption in the particular
Certificate of Release to Service.
CONCESSION CONTROL FOR DEVIATION FROM THE
ORGANIZATIONS PROCESURES
(1)- Purpose
To allow a concession to deviate from the organizations procedures contained in
the MOE, as approved by the Authority.
(2)- Scope and Responsibility
2.1 It is the Quality Manager responsibility to process concession requests.
2.2 The production Planning Manager is responsible for maintenance a Concession
Register and controlling each concession application by issuing a concession
control number.
2.3 It is the responsibility of the department Manager whose department cannot
meet the approved procedures or processes contained in the MOE to either change
the operation of his department, or request a concession to deviate from the process
or procedure that cannot be satisfied.
(3)- Procedure
3.1 The relevant Manager shall apply in writing to the Quality Manager for the
concession process to be initiated by means of From No IRM-024(a).
3.2 The application must be sound and contain an alternate procedure or process
that will be acceptable to the Authority.
3.3 Any submission for a concession against the approved procedure or process
must define the object of the deviation, the procedure involved, adequate
justification and must include an alternate procedure or process that satisfies the
intent of the original procedure or process.
3.4 Once the application has been accepted by the Quality Manager, it will be
submitted to the Authority for approval.
3.5 Concessions are to be requested on From No. IRM-024 (a).
3.5.1 Requests for concession can be made at any time by application to the
Quality Manager.
3.5.2 The completed Concession Requests must be signed by the Maintenance
Manager before being submitted to the Engineering Manager for consideration.
Note: A Concession shall only be valid for the period stated on the form. If there
is a necessity for the Concession to extend beyond this period, a revised
Concession is to be requested and passed through the appropriate channels. The
original Concession number will remain but with a revision number, stating
reasons for the extension will be issued.

QUALIFICATION PROCEDURE FOR SPECIALIZED ACTIVITIES SUCH
AS NON-DESTRUCTIVE INSPECTIONS, WELDING, etc.
(1)- Purpose
1.1 This Procedure details the Non Destructive testing (NDT) Authorization
system and its application in accordance with EASA-145 and EN 4179-2000
requirements.
1.2 Other specialized activities such as welding, Run-up Bore scope Inspection
procedures as practiced by the organization are described.
(2)- Scope and Responsibility
2.1 The Quality Manager is responsible for maintaining administrative control
and recording of authorizations issued. Names and scope of authorizations of all
persons authorized for specialized activities under this procedure will be reflected
in the Certifying Staff Listing, Controlled File No.001, in the office of QM.
2.2 Authorized persons are responsible to ensure that they read and understand
the terms of their authorization in conjunction with the MOE Procedures.
Notes: 1. NDT processes outside the scope of Mahan Airlines approval will be
performed by a contracted EASA -145 Approved Maintenance Organizations
approved for the task.
2. Mahan airlines have in place a General terms and Agreement with
TAT Sogerma Group, to provide manpower and equipment to perform and certify
any required Specialized Services Non Destructive Testing under their EASA-145
Approval.
2.3 Scope of NDT inspection in Mahan Airlines is limited to Eddy Current
Inspection of aircraft wheels as indicated in Part 1 of this MOE.

(3)- Procedure

3.1 NDT authorized staff is responsible for performing NDT functions.
3.2 The Companys procedure for qualification, management and follow-up of
Non Destructive Testing (NDT) staff with qualification level 1 as per standard EN
4179 and follows:
Qualification Level 1: Operator Staff member qualified to correctly perform an
inspection as per the prescribed directives and approved data must:
a. Hold a B-1 full or B-1 Limited Authorization
b. Have successfully completed Level 1 NDT training.
c. Have completed 3 month OJT.
d. Successful assessment by CAO of IRAN
e.
a. Qualifying Organization
Based on knowledge, experience and aptitude, the NDT candidate will be
introduced to CAO of Iran for Level 1 examination on Eddy Current
Inspections. CAO, IRAN conducts medical and physical examination of the
candidate along will skill competency and issues an AUTHORIZATION to
them.
An individual file is then made with all justifying documentation (training,
certification), and an acceptance document of the Qualifying Organization is
issued by Quality Assurance Department to each qualified agent, together with
their individual associated inspection stamps.
Note1: The holder of a category B-1 authorization may perform and certify a
standard Dye Penetrant Test.
Note2: For Limitation and Withdraw of Authorization, Section 3.4.2 of
Procedure 3.4 of This MOE Applies.
(4)- Qualification of Welders
Services of other Approved organization will be utilized for welding.
(5)- Aircraft Run-Up qualifications
Personnel qualified to perform aircraft Run-Ups should have theoretical training
and practical experience on aircraft and engine types and should have worked
with Cat B1 qualification for 5 years on the aircraft type. Maintenance
Manager shall request QAM through a formal memo the request for run-Up
authorization of the person concerned. QAM shall assign an Auditor to
accompany the person to be tested as per the Run-up task card which will be
performed under the supervision of a member of the company who is a holder
of valid Run-up authorization. The holder of the Run-up permit will certify to
competency of the candidate in writing and attaches copy of the Run-up sheets
for return to QAM office with validation by the assigned Auditor. Personnel file
will then be updated and permit issued. The renewal of the Run-up qualification
is subject to: The carrying out of a minimum of one Run-Up per year one
aircraft being in the qualified persons ratings.
(6)- Engine Bore scope Inspection (BSI)
Similar process as detailed in Para a above of examination for medical,
physical and competency is conducted by CAO, IRAN before issuance of
authorization to BSI personnel.
NOTE: For Limitation and Withdrawal of this Authorization, Part 2 of
Procedure 3.4.2 of this MOE Applies.
Personnel qualified to perform BSI must hold valid authorizations issued by
CAO of IRAN. They should also be familiar with the engine type on which a
BSI is intended to be performed. Mahan airlines Engineering & Maintenance
Division employs the services of Part time BSI authorized specialists. Details of
qualifications and the agreement concluded with these part time specialists are
on the file in QA office.
CONTROL OF MANUFACTURERS AND OTHER WORKING TEAMS
Some maintenance programs include specific work (special modifications or
repair), that may only be performed by manufacturers teams, or other outside
maintenance teams, working in the Organizations facilities. This procedure
describes ways and means of handling such situations.
Two different situations are to be considered:
(1)- A specific part of the maintenance program is contracted to the
manufacturer, or to an outside maintenance team, designated by the aircraft
operator. The Certification for Return to Service is signed under the complete
responsibility of the manufacturer, or the outside maintenance team, for the
work they have performed. In such a case it is the responsibility of Production
Planning to only coordinate the scheduling of such work.
(2)- The performance of all work resulting from the Operator or customers
maintenance program/order is contracted to the organization. In such cases, for
specific work requiring the assistance of specialists from the manufacturer, or
other outside maintenance team, this assistance is considered as subcontracting.
The Quality Manager conducts a quality review with regards to the
requirements and the approved documents or to be provided.
The Organization certifies the Return to Service for all work performed
resulting from the maintenance program and the customers order, including the
tasks performed by the outside maintenance team.
In this case, either a contract, or any other equivalent document, determines the
interfacing between the outside maintenance team and the Organizations
Production Manager. Additionally the contract or the plan must clearly indicate
the means used to allow the outside maintenance team to perform the imparted
work (hanger, documentation, tooling, warehouses, authorized or restricted
areas). The responsibility of the parties in issuance of required release
documents (EASA Form 1, Certificate of Conformity) should also be clearly
indicated. All the personnel involved in performing specific work
stipulated in paragraphs above (NDT, Ground and Flight test), should receive
Human Factors Training.

HUMAN FACTORS TRAINING PROCEDURE

a. The organization has established a human factors training system. All the
personnel listed below shall receive training on Human Factors:
- Managers, Mechanics and Certifying personnel and B1, B2, C staff
- Production Planning Personnel
- Quality department personnel
- Specific service (NDT)
- Logistic Support
- Aircraft customer support center
A total understanding of all subjects is necessary for all companys personnel. For
this reason, the newly hired personnel have to undergo a Human Factor initial
training within six months after joining the Company and repeated thereafter every
two years. This training can be realized by Quality Auditor or subcontracted to a
company acceptable to the Authority.
b. Objective
(1)- The objective of this training is to acquaint the maintenance personnel
on how well they do their job, in terms of safety and quality and ultimately
the airworthiness of the aircraft they maintain.
(2)- Ensures that the awareness of all maintenance personnels at individual
level and at organizational level of human factors issues that may affect
airworthiness.
(3)- To develop human factors skills such as communication, effective team
work and better task management in order to improve the safety and
efficiency of maintenance on the aircraft.
(4)- The encourage positive attitude towards safety and to discourage unsafe
behavior and unsafe attitude and practices.
c. Duration of the Training
(1)- The duration of the training shall be 2-3 days for certifying and non-
certifying staff.
(2)- Human factors continuation training shall be performed every two years
or less in relation to relevant quality audit findings and the internal / external
information available to Mahan Airlines on human errors in maintenance.
(3)- A record of recipients of human factor training shall be kept with the
Quality Assurance Directorate.
(4)- Training Syllabus for initial and continuation HF shall be as per the
Course Contents outlined by the CAO of Iran Approved Training
Organization.
(5)- Human Factors Trainers must hold valid authorizations from CAO of
Iran as competent trainers on the subject of HF.