I T Ser vi ces St r at egi c Pl an 1

Stanfords mission is seeking

solutions to global problems
and equipping our students
with the education they need to
become leaders in a complex
and interrelated world.




IT Services supports Stanfords
mission by delivering information
technology to support research,
learning, teaching, and advanced
patient care.

IT Services seeks to be a trusted
advisor to the Stanford community,
providing strategies and services that
meet real business needs.












IT Services
Strategic Plan


FUTURE STATE
Access to youi stuff fiom anywheie, backeu by the
technology anu suppoit you neeu.

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RATI ONALE
IT Seivices must engage with the Stanfoiu community to
anticipate anu suppoit the IT neeus of a multi-campus,
woilu-class ieseaich univeisity anu meuical institution.

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I T Ser vi ces St r at egi c Pl an 2







Professor Smith invites her students to
watch her lectures live or chunked on
the web. She conducts the course
remotely, with students participating in
China and Germany, as well as on the
Stanford campus. Her students access
course materials from their phones and
tablet computers, at any time of day.

Researchers at different institutions use
the latest collaboration tools to further
their scientific research. They are able to
run and analyze simulations remotely, with
all collaborators able to access results
through shared resources, regardless of
geographical location.

Faculty, TAs, students, medical and admin
support staff are able to access IT help
24 hours a day, with chat functionality.
There are even social media-enabled
help forums for the Stanford community.


Although a regional disaster disrupts
business as usual in most of Northern
California, the Stanford communitys
access to core applications and services
remains available. At Stanford Medicine,
doctors and nurses are able to continue
surgeries and patient care
without interruption.











CLI ENT EXPERI ENCES
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! Access anywheie fiom any uevice at any time, with a
tailoieu expeiience baseu on youi Stanfoiu iuentity
! Access 24x7xS6S to seivices, solutions, anu suppoit
! Secuie access to the applications anu uata you neeu
fiom youi Stanfoiu-manageu uevice
! Secuie, integiateu access to the best technology, in the
clouu anuoi at Stanfoiu
! Consistent uata piotection anu secuiity, in the clouu
anuoi at Stanfoiu
! Rapiu ueliveiy of solutions that meet the bioauest
campus neeu while pioviuing the best value
! All applications anu seivices woik on youi mobile
uevices
! Integiateu suppoit foi the communication anu
collaboiation neeus of Stanfoiu's acauemic anu
meuical communities
! Seamless tiansition between local computing
iesouices anu elastic clouu-baseu iesouices
! Shaieable computing iesouices to meet giowing
ieseaich computing uemanu, acioss campus anu the
global ieseaich community
! Auuitional channels foi enu-usei suppoit available
whenevei you neeu that suppoit
! Expanueu business continuity anu uisastei iecoveiy







I T Ser vi ces St r at egi c Pl an 3






In spite of these hazards, I think online
education and the role of technology in
education are going to be transformative.
And Id like to think that what weve
started here will not only continue at
Stanford but that other universities will see
it as a way to organize education and to
play a larger role in the world.

To do this, however, universities have to
be willing to change. Universities build on
tradition and history, but they also have to
be dynamic. And I think that struggle to
balance those two opposing forces to
not become too attached to the past in
such a way that you cant do something
new, or to become too faddish in such a
way that you lose your core values is an
ongoing challenge for all institutions.

But online education is going to happen;
its not going to wipe everything else out,
but it is going to happen.
We have to embrace it.

President John L. Hennessy
May 2012
http://alternative-educate.blogspot.com/2012/05/stanford-universitys-president-predicts.html
















CURRENT ROADMAP
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Access
Continue impioving the Stanfoiu 0niveisity wiieless
netwoik by incieasing capacity, peifoimance, secuiity,
coveiage, anu ease of use
Pioviue peivasive, seamless use of unifieu communications
tools: integiateu voicemail, email, text messaging, fax, chat,
phones, anu viueo confeiencing
Impiove inuooi cellulai coveiage
Extenu a consistent Stanfoiu iuentity anu authoiization
expeiience to the netwoik anu to the clouu

Mobi l i t y
Nake mobile uevices "fiist class citizens" in Stanfoiu's
computing infiastiuctuie, ensuiing that they aie secuie,
with the iight softwaie anu the iight applications
Auu functionality anu secuiity to all Stanfoiu-manageu
uevices

I nf r ast r uct ur e
Continue migiation to clouu-baseu collaboiation tools,
integiating new tools foi use by the Stanfoiu community
Continue to consoliuate anu viitualize computing equipment
to iealize eneigy savings anu ieuuce opeiating expenses
Implement clouu-baseu computing anu stoiage cycles
Combine uata centei anu clouu solutions foi business
continuity to ensuie that ciitical business anu communication
activities can continue in the face of the significant on-campus
uisiuption

Suppor t
Inciease help options by expanuing self-help tools,
paiticipating in community-uiiven special inteiest gioups,
anu pioviuing inteiactive, online suppoit options
Initiate a computational ieseaich piogiam foi Stanfoiu
Facilitate solutions that suppoit changing peuagogical mouels,
such as IP viueo confeiencing foi Stanfoiu Bigh School
Simplify the expeiience of oiueiing, piovisioning, anu
piocuiing seivices






I T Ser vi ces St r at egi c Pl an 4






Ther e i s a per vasi ve f eel i ng t hat
t he f ut ur e has al r eady ar r i ved.
In fact, there are three futures that we
have to contend with: the contemporary
future, the visible and the predictable
future and the distant and
unpredictable future.


From The Higher Education
Summit: Roadmap for the Future
President John L. Hennessy et al.






























FUTURE ROADMAP
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Access and Mobi l i t y
0ffei multiple tieis of authenticateu access baseu on youi
Stanfoiu iuentity anu manageu uevice
Bioauen mobile uevice coveiage anu inciease integiation of
Stanfoiuvenuoi cellulai netwoiks

I nf r ast r uct ur e
Ensuie that clouu seivices pioviue an expeiience that is
tailoieu to you while piotecting youi piivacy anu peisonal
uata
Ensuie that all 0niveisity computing neeus can be met
thiough off-campus solutions, minimizing oi eliminating any
IT uisiuption in the event of an on campus uisastei
Pioviue an ability to ieplicate anu shaie ieseaich uata
Establish elastic anu geo-uiveise stoiage anu computing
mouels
Belivei highly eneigy-efficient physical, viitual anu clouu-
baseu alteinatives foi campus clients in oiuei to ieuuce oi
eliminate theii neeu foi local seivei iooms
Pioviue a specializeu ieseaich computing uatacentei facility
that suppoits extiemely high-uensity computing anu uata
stoiage capacity, anu uiiectly suppoits investigatois' futuie
moueling anu uata analysis iequiiements
Continue to integiate meuical suppoit systems anu unifieu
communications systems to impiove the efficiency anu
collaboiation of Stanfoiu Neuicine physicians, faculty,
nuises, anu staff

Suppor t
Pioviue 24x7xS6S continuous suppoit by consoliuating all
IT Suppoit Besks
Neige collaboiation technology, inteiface uesign, suppoit
channels, anu knowleuge bases within IT inteiactions to
cieate usei expeiiences that enable the acauemic mission of
the 0niveisity
Iuentify anu pioviue the appiopiiate suite of seivices to
suppoit emeiging on-line peuagogical mouels, as
iecommenueu by the Piesiuential Auvisoiy Committee on
Technology in Bighei Euucation