functions of planning, organization, command, coordination, and control A. management organizations (Fayol) B. activities of management (Gulick) C. participative management D. Scientific management 2. The Kurt Lewin change theory model provides a high-level approach to change. It gives a manager or other change agent a framework to implement a change effort, which is always very sensitive and must be made as seamless as possible. The 3-step process are as follows, EXCEPT: A. Unfreezing B. Movement C. Refreezing D. Refreshing 3. The expanded 7 management functions of planning, organizing, staffing, directing, coordinating, reporting, and budgeting (POSDCORB); this theory is the basis for the management process which is considered by Gulick as: A. activities of management B. participative management C. Hawthorne effect D. Organizational performance 4. Management theory wherein the people respond to the fact that they are being studied, attempting to increase the behavior that warrants attention. Productivity increases when management is paying special attention to workers regardless of the working conditions. A. participative management B. activities of management C. Hawthorne effect D. Organizational performance 5. A process by which the guiding members of the organization envision their future and develop the necessary and appropriate procedures and operations to actualize the future A. Strategic planning B. Goal C. Objective D. Vision 6. The following are focus of strategic planning, EXCEPT: A. Designed to encompass the organization's emphasis on mission statements B. Strategic action plans C. Assessment of environment change D. Change in policies and procedures E. Environmental factors affecting the organization F. The development and execution of new services 7. The following are elements of strategic planning, EXCEPT: A. Proactive B. Progressive C. Vision directed D. Action oriented E. Creative F. Innovative G. Oriented toward positive change 8. A vivid, guiding image and the ultimate picture of the organization in strategic planning process is written in the: A. Vision statement B. Mission statement C. Goal D. Objective 9. Provides direction for the agency or a department within it; usually specifies organizational beliefs regarding the rights of individuals, health and nursing, expectations of practitioners, and commitment of the organization to professionalism, education, evaluation, and research. A. Statement of philosophy B. Vision statement C. Mission statement D. Goal-objective 10. Management theory which describes that if workers could be taught the one best way to accomplish a task, productivity would be increased A. Scientific Management (Taylor) B. Bureaucratic Functions Weber) C. Participative Management (Follett) D. Hawthorne Effect (Mayo) 11. During controlling and evaluating phase, the following are quality improvement methods utilized by institutions. Which one refers to a review process used by healthcare organization to assure that the hospital may provide care to clients? A. Credentialing and licensing B. Standards of care C. Clinical pathways D. Benchmarking 12. Management theory which describes that more rules, regulations, and structure within an organization increases efficiency A. Scientific Management (Taylor) B. Bureaucratic Functions Weber) C. Participative Management (Follett) D. Hawthorne Effect (Mayo) 13. It involves issuing assignments and instructions that allow workers to clearly understand what is expected and to additionally coach workers to achieve planned goals A. Designating B. Directing C. Planning D. Organizing 14. How jobs and tasks are formally divided and coordinated between individuals and groups within a company is _ A. Organizational structure B. Organizational chart C. Job description D. Organizational design 15. It is a drawing that represents every job in the organization and the formal reporting relationships between those jobs. A. Organizational structure B. Organizational chart C. Job description D. Organizational design 16. It is the process of creating, selecting, or changing the structure of an organization. A. Organizational structure B. Organizational chart C. Job description D. Organizational design 17. Groups patients according to specific criteria and care requirements and thus helps quantify the amount of nursing care needed. A. Patient classification system B. Staffing C. Scheduling D. Total patient care 18. Total nursing hours worked by nursing staff in a 24 hour period divided by the patient census at the end of that 24 hour period. A. Nursing hours per patient per day B. Total patient care C. Patient classification system D. Scheduling 19. Ensuring that adequate number and mix of health care team members are available to provide safe, quality care A. Staffing B. Team building C. Scheduling D. Collaboration 20. It is the oldest method of organizing patient care. It also states that nurses are responsible for planning, organizing, and performing all care, including personal hygiene, medications, treatments, emotional support, and education for their assigned patients during a shift. A. Total patient care B. Patient classification system C. Functional nursing D. Team nursing 21. Registered Nurses functions as team leader of small group to provide care to a small group of patients A. Total patient care B. Patient classification system C. Functional nursing D. Team nursing 22. The RN assumes 24 hour responsibility for planning, directing, and evaluating the patient's care from admission to discharge. While off duty, an associate nurse goes by the main nurses plan of care and notifies her if any changes occur. A. Primary nursing B. Team nursing C. Functional nursing D. Case management 23. It is a dynamic and systematic collaborative approach to provide and coordinate health care services to a defined population. It is essential to work with the patients to identify and facilitate options and services, providing and coordinating comprehensive care to meet patient-client needs, with the goal of decreasing fragmentation and duplication of care, and enhancing quality cost-effective clinical outcomes. A. Primary nursing B. Team nursing C. Functional nursing D. Case management 24. A leadership skill in nursing wherein clinical expertise and nursing knowledge is being given priority in selection process. A. Technical skills B. Human skill C. Conceptual skill D. Leadership skill 25. A leadership skill in nursing wherein the ability and judgement to work with people in an effective leadership role is being performed. A. Technical skills B. Human skills C. Conceptual skill D. Leadership skill 26. It is the ability of the leader to understand the complexities of the overall organization and to recognize how and where one's own area of management fits into the overall organization. What type of leadership skill is being described here? A. Technical skills B. Human skills C. Conceptual skills D. Leadership skills