KPI Calculations Sheet

Definition and Source_Rev3.
01 Severity High
1 1
SSTL - Proprietary and Confidential

Appendix 8 : KPIs Definition and Source
Version 3.01

Definition and Source_Rev3.01 Severity High
2 2

Copyright 2009 SSTL CORPORATION

The contents of this document are protected by copyright laws and international treaties. Any reproduction or
distribution of this document or any portion of this document, in any form by any means, without the prior
written consent of SSTL is prohibited. Additionally, the contents of this document are protected by contractual
confidentiality obligations.

SSTL reserves the right to upgrade or make technical change to this product without further notice.

The ultimate right to interpret this document resides in SSTL.

Revision History:

Date Rev No. Issued By Approved By Reason for Issue
24
th
Aug, 2009 1.01
Gunjan Dhooria
Ravinder Verma
Vikas Arya First Edition
18
th
Nov, 2009 2.01 Gunjan Dhooria Vikas Arya Second Edition
15th Nov, 2010 3.01 Gunjan Dhooria Ashwani Khillan Third Addition

3 3

Introduction

The Key Performance Indicators (KPIs) are used to measure the performance of
the network operated by Managed Services Vendor (MSV) in a consistent and
unified manner. MSV should always maintain the performance and quality of the
SSTL CDMA Network to match the KPI requirements.

KPIs will form the basis of hierarchical dashboards for operational as well as
management usage. The general principle for maintaining KPI is to ensure the
network performance is always within the designed KPI.

4 4

Network Elements

Different network elements are measured to understand the performance and
quality of network services offered. Assessment of MSVs performance is
based upon the target thresholds set for each node at different intervals. The
different network elements measured are:

Cell/ BTS
BSC
MSC / MGW
HLR
PDSN

Measurement Intervals
KPIs are measurement at different intervals:

Network Busy Hour (NBH)
Is the interval of a day when traffic in Erlangs is maximum.
Bouncing Busy Hour
Is the interval for each entity when traffic in Erlangs is maximum.
Complete 24hrs
Cumulative statistics of whole day.

Evaluation of reward / penalty is prepared every month which is called as Monthly
Average (MA) which should be presented by MSV to the SSTL circle team which
will provide signoff for acceptance of the same. All accepted exclusions should be
deducted from the MA value. Monthly signoff should be completed at circle level by
end of each month i.e. last working day while the formulization is given here as:

MA[n] = ( (Day1 + Day2 + + DayN)) / X

Day1 = KPI value for Day1
N= 1, 2, 3.30 or 31 (depending upon the month)
X= number of days for which report is generated

5 5
Statistical KPIs

Availability (24 Hrs)

1. Network Availability (Core) :

MTS formula:-
Sum of available time of all Core Nodes divided by Sum of total available time for all
Core Nodes

100 * (Core Nodes Uptime (min)) / (No. of Core Nodes * 24 * 60)

ZTE Formula: -

100 * (Core Nodes Uptime (min)) / (No. of Core Nodes * 24 * 60)

Source of Info: Outage Report

Unit: Percentage

2. Network Availability (Data Core) :

MTS Formula:-
Sum of available time of Data Core Nodes and PCF divided by Sum of total
available time for all data core nodes and PCF.

100 * (Nodes Uptime (min)) / (No. of Nodes * 24 * 60)

ZTE Formula: -

100 * (Data Nodes Uptime (min)) / (No. of Data Nodes * 24 * 60)


Unit: Percentage

6 6
3. Network Availability (Radio)

MTS Formula:-
Sum of available time of all Cells divided by Sum of total available time for all Cells.

100 * (Cell Uptime (min)) / (No. of Cells * 24 * 60)

ZTE Formula: -
100 * (Cell Uptime (min)) / (No. of Cells * 24 * 60)

Exclusion: - Maximum 2 minute fluctuation per cell can be excluded from uptime
calculation


Unit: Percentage
Voice

Radio Network Accessibility (24 Hours)

4. Paging Success Ratio:-

MTS Formula:-
Ratio of Total of Pages with response to Total of First Pages for all LACs.

100 * (Page with response) / (First Pages)

ZTE Formula:-
(Times of The First Local Terminal Paging Response + Times of The Second Local
Terminal Paging Response + Times of The Third Local Terminal Paging Response
+ Times of The First TLDN Incoming Paging Response + Times of The Second
TLDN Incoming Paging Response + Times of The Third TLDN Incoming Paging
Response + Times of Paging Response Late + Times of First SM Page
Success+Times of Twice SM Page Success+Times of Third SM Page
Success)/(Times of The First Local Terminal Paging Request + Times of The First
TLDN Incoming Paging Request+ Times of First SM Page) 100

Source of Info:- MSC PSR report for 24 Hrs

Unit: Percentage

7 7
5. Aggregate POI ASR :-

MTS Formula:-
Average ratio of answered calls divided by seizure call rate of individual POI for
incoming and outgoing in the network

Average of {(incoming answered/Incoming seizure)*100 for each commercial POI &
(Outgoing answered/Outgoing seizure)*100 for each commercial POI}

ZTE Formula:-
(Incoming Answers + Outgoing Answers)/ Incoming Seizure + Outgoing
Seizure)*100

Excluding NON-POI Such as: OTAF, IVR, PRI, CRBT, MCA, OUTBAND
DIALER.VOICE PORTAL, LIM, MIVAS and VASNtwrk18

Source of Info: MSC Report TG wise for 24 Hrs

Unit: Percentage

6. Call Completion Rate (CCR)

MTS Formula:-
Sum of call completion for the network divided by sum of call seizure

100* ( Call completion) / (Call seizure) )

ZTE Formula:-
{Incoming Completion (TG wise ) + Outgoing Completion (TG wise) +Completion
(From Flow Direction - Intra Office) / (Incoming Attempts (TG wise ) + Outgoing
Attempts (TG wise)+Attempts (From Flow Direction - Intra Office))*100

Note : ICR TG also should be included.

Source of Info: MSC Report TG wise & Flow direction intra office for 24 Hrs

Unit: Percentage

8 8

Network Accessibility (NBH)

7. Call Setup Success Rate (CSSR):

MTS Formula:-
Ratio of total successful calls established to total call attempts excluding blocked
calls.

100 * (No. of Successful CS Call setups) / (No. of CS Call Attempts - No. of
Blocked calls)

ZTE Formula:-
100 * [ 1X: Number of Successful CS Calls / ( 1X: Number of Attempted CS Calls-
1X: Number of TCH Blocking)]

1X: Number of
Attempted CS Calls
1X: Global CS Originating Call . Number of Successful Global Originating
Voice Calls
1X: Global CS Originating Call. Number of Global Originating Voice Invalid
Calls
1X: Global CS Originating Call . Number of Failed Global Originating Voice
Call for Blocks
Calls for Various Reason
1X: Global CS Terminating Call . Number of Successful Global Terminating
Voice Calls
1X: Global CS Terminating Call . Number of Global Terminating Voice
Invalid Calls
1X: Global CS Terminating Call . Number of Failed Global Terminating
Voice Call for Blocks
Voice Calls for Various Reason
1X: Global Sms Originating Call . Number of Successful Global Originating
SMS Calls
1X: Global Sms Originating Call . Number of Global Originating SMS Invalid
Calls
1X: Global Sms Originating Call . Number of Failed Global Originating SMS
Call for Blocks
1X: Global Sms Terminating Call . Number of Successful Global
Terminating SMS Calls

9 9
1X: Global Sms Terminating Call . Number of Global Terminating SMS
Invalid Calls
1X: Global Sms Terminating Call . Number of Failed Global Terminating
SMS Call for Blocks
SMS Calls for Various Reason
1X: Number of
Successful CS Calls
Voice Calls
Voice Calls
SMS Calls
1X: Global CS Originating Call. Number of Global Originating Voice Invalid
Calls
Invalid Calls
Calls
Invalid Calls
1X: Number of TCH
Blocking
Call for Blocks
Call for Blocks
SMS Call for Blocks
Source of Info: This KPI will be extracted at BSC level

Unit: Percentage

8. Blocking (User Perceived) (%)

MTS Formula:-
Ratio of total Assignment Failures due to CE / WALSH / Power Shortage or others
to total assignments request generated for voice calls.

100 * (Sum of CS Assignment Failure due to Channel Shortage, WALSH
Shortage, Low Forward/Reverse Power, Others) / (No. of CS Assignment Request
for Call)

10 10
ZTE Formula:-
100 * [ 1X: Number of TCH Blocking /1X: Number of Attempted CS Calls ]

1X: Number of
Attempted CS Calls
Voice Calls
1X: Global CS Originating Call . Number of Global Originating Voice Invalid
Calls
Call for Blocks
Voice Calls
Invalid Calls
Voice Calls for Various Reason
SMS Calls
Calls
Call for Blocks
Invalid Calls
SMS Call for Blocks
SMS Calls for Various Reason
1X: Number of TCH
Blocking
Call for Blocks
Call for Blocks
SMS Call for Blocks
Source of Info:- This KPI will be cell level (Sector-Carrier Level)

Unit: Percentage

11 11

Cell Wise Accessibility (Cell BBH)

9. Call Setup Success Rate (Target: 95%)

MTS Formula:-
Ratio of Total no. of cells meeting Target 95% CSSR to Total no. of cells.

100 * No. of Cells with CSSR 95% / No. of Cells

Where, CSSR = 100* (No. of Successful CS Call Setups) / (No. of CS Call Attempts
No. of Blocked calls)

ZTE Formula:-
Ratio of Total no. of cells meeting Target 95% CSSR to Total no. of cells.

100 * No. of Cells with CSSR 95% / No. of Cells

Where, CSSR = 100 * [1X: Number of Successful CS Calls / (1X: Number of
Attempted CS Calls- 1X: Number of Blocked CS Calls)]

Source of Info: This KPI will be cell level (Sector-Carrier Level)

Unit: Percentage

Network Wide Retain Ability (NBH)

10. Call Drop (CDR)

MTS Formula:-
Ratio of total no. of call drops due to any reason to total no. of successful setup
calls made on the network.

100 * (Sum of Dropped CS Calls due to all reasons) / (Successfully setup CS
Calls)

ZTE Formula :-
100 * [1X: Global CS Release.Number of Global CS System Call Drops / (1X:
Global CS Release.Number of Global CS Common Normal Releases + 1X: Global
CS Release.Number of Global CS System Call Drops) ]

Source of Info:- This KPI will be extracted at BSC level
Unit: Percentage

12 12

11. Soft + Softer Handoff Success Rate (HOSR)

MTS Formula:-
Ratio of Successful no. of handoffs including Soft and Softer handoff to total no. of
Handoff attempts made.

100 * (Sum of successful CS Handoff (Soft + Softer) / (Sum of CS Handoff
Attempts (Soft + Softer)

ZTE Formula:-
100 * [ 1X: Number of Successful CS Soft Handoffs (Including Softer Handoff) / 1X:
Number of Attempted CS Soft Handoffs (Including Softer Handoff) ]


Unit: Percentage

12. Hard Handoff Success Rate (HOSR)

MTS Formula:-
Ratio of Successful no. of Hard handoffs to total no. of Handoff attempts made.

100 * (Sum of successful CS Hard Handoff / (Sum of CS Hard Handoff
Attempts

ZTE Formula:-
100 * [1X: Number of Successful CS Hard Handoffs / 1X: Number of Attempted
CS Hard Handoffs ]


Unit: Percentage

13 13
13. Soft + Softer Handoff Ratio (SSHR)

MTS Formula:-
Ratio of Total of traffic generated due Soft Handoff and Softer Handoff
to Total Primary traffic generated.

100 * (Sum of CS Soft HO Traffic + CS Softer HO Traffic) / (Global Traffic)

ZTE Formula:-
100 * { [1X: CS Soft Handoff Traffic (Erl) + 1X: CS Softer Handoff Traffic (Erl)] /
[1X: CS Soft Handoff Traffic (Erl) + 1X: CS Softer Handoff Traffic (Erl)+1X: CS Call
Traffic (Erl)] }


Unit: Percentage

Cell Wise Retain ability (Cell BBH)

14. Call Drop (Target: 2%)

MTS Formula:-
Ratio of Total no. of cells meeting Target 2% CDR to Total no. of cells.

100 * No. of Cells with CDR 2% / No. of Cells

Where, CDR = 100* (Sum of CS Dropped calls due to all reasons) / (Successfully
setup CS Calls + Incoming Successful Handoff - Outgoing Successful Handoff)

ZTE Formula:-

100* No. of Cells with CDR 2% / No. of cells

Where formula used is
100 * [1X: Cell CS Release.Number of Cell CS System Call Drops / (1X: Cell CS
Release.Number of Cell CS Common Normal Releases + 1X: Cell CS
Release.Number of Cell CS System Call Drops)]


Unit: Percentage

14 14

15. Handoff Success Rate (Target: 90%)

MTS Formula:-
Ratio of Total no. of cells meeting Target 90% HOSR to Total no. of cells.

100 * No. of Cells with HOSR 90% / No. of Cells

Where, HOSR = 100 * (Sum of successful CS Handoff (Soft + Softer) / Sum of CS
Handoff attempts (Soft + Softer))

ZTE Formula:-

100 * No. of Cells with HOSR 90% / No. of Cells

Where
100 * [ 1X: Number of Successful CS Soft Handoffs (Including Softer Handoff) / 1X:
Number of Attempted CS Soft Handoffs (Including Softer Handoff) ]
and
100 * [1X: Number of Successful CS Hard Handoffs / 1X: Number of Attempted
CS Hard Handoffs ]


Unit: Percentage

Voice Quality (24 Hrs)

16. FER (Reverse) (Target < 3 % for each cell)

MTS Formula:-
Ratio of Total no. of cells meeting Target 3 % FER (24 Hrs) on Reverse
Link to Total no. of cells.

100 * No. of Cells with FER 3% / No. of Cells

Where, FER = 100 * (No. of samples not decoded in Reverse Link) / (Total no.
of samples in Reverse Link)

15 15
ZTE Formula:-


Where
100 * [1X: Cell CES Link Data. Number of Bad Frames / (1X: Cell CES Link Data.
Number of Bad Frames + 1X: Cell CES Link Data. Number of Good Frames) ]


Unit: Percentage

17. FER (Forward) (Target < 3 % for each cell)

MTS Formula:-
Ratio of Total no. of cells meeting Target 3% FER (24 Hrs) on Forward Link to
Total no. of cells.


Where, FER = 100 * (No. of samples not decoded in Forward Link) / (Total no.
of samples in Forward Link)

ZTE Formula:-


Unit: Percentage

16 16

Data KPI

Data Network Availability

18. PPP Activation Success Rate (%)

MTS Formula:-
Ratio of No. of Data call setup to Total No. of setup attempt.

100 * (EVDO PS Successful Channel Setup + 1X (Data): PS Successful Channel
Setup) / [((EVDO PS Channel Request Attempt + 1X (Data): PS Channel Request
Attempt) - Attempt failures due to authentication failure]

ZTE Formula:-
100 * [ ( 1X: Number of Packet Call Success + DO: Number of Global Call
Success) / (1X: Number of Packet Call + DO: Number of Global Call )]

Source of Info:- This KPI will be extracted at BSC level for the day

1X:
Number of
Packet Call
1X: Global Packet Originating Call
. Number of Successful Global
Packet Originating Calls
1X: Global Packet Originating Call .
CMO_CallSuccessNum
AssignSoft_CallSuccessNum
. Number of Global Packet
Originating Invalid Calls
CMO_ExtInterruptNum
AssignSoft_ExtInterruptNum
. Number of Failed Global Packet
Originating Calls for Blocking
CMO_BlockFailNum
AssignSoft_BlockFailNum
Originating Calls for Various
Reason
CMO_OtherFailNum
AssignSoft_OtherFailNum
1X: Global Packet Terminating Call
Packet Terminating Calls
1X: Global Packet Paging Call .
CMO_CallSuccessNum

17 17
Terminating Invalid Calls
CMO_ExtInterruptNum
Terminating Calls for Blocking
CMO_BlockFailNum
AssignSoft_BlockFailNum
Terminating Calls for Various
Reason
CMO_OtherFailNum
AssignSoft_OtherFailNum
1X:
Number of
Packet Call
Success
Packet Originating Calls
CMO_CallSuccessNum
Packet Terminating Calls
CMO_CallSuccessNum
Originating Invalid Calls
CMO_ExtInterruptNum
Terminating Invalid Calls
CMO_ExtInterruptNum
DO:
Number of
Global Call
DO: Global Call.Number of
Common Originating Calls
+
Common Terminating Calls
Responses
+
DO: Global Call.Number of Fast
Terminating Responses
DO: Global Call . CMO_CallSNum
DO: Global Assign Soft Call .
CMO_CallSuccessNum
DO: Global Call . CMT_CallSNum
CMT_CallSuccessNum
DO: Global Call . FMT_CallSNum
FMT_CallSuccessNum
DO: Global Call . CMO_ExtInterruptNum
CMO_ExtInterruptNum
DO: Global Call . CMT_ExtInterruptNum
CMT_ExtInterruptNum
DO: Global Call . FMT_ExtInterruptNum
FMT_ExtInterruptNum
DO: Global Call . CMO_BlockFNum

18 18
CMO_BlockFailNum
DO: Global Call . CMT_BlockFNum
CMT_BlockFailNum
DO: Global Call . FMT_BlockFNum
FMT_BlockFailNum
DO: Global Call . CMO_OtherFNum
CMO_OtherFailNum
DO: Global Call . CMT_OtherFNum
CMT_OtherFailNum
DO: Global Call . FMT_OtherFNum
FMT_OtherFailNum
DO: Global Call . CMO_RFAccessFailureNum
CMO_RFAccessFailureNum
DO: Global Call . CMT_RFAccessFailureNum
CMT_RFAccessFailureNum
DO: Global Call . FMT_RFAccessFailureNum
FMT_RFAccessFailureNum
DO: Global Call . CMO_InvalidReqNum
CMO_InvalidReqNum
DO: Global Call . CMT_InvalidReqNum
CMT_InvalidReqNum
DO: Global Call . FMT_InvalidReqNum
FMT_InvalidReqNum
DO:
Number of
Global Call
Success
Successful Common Originating
Calls
+
Successful Common Terminating
Calls
+
Successful Fast Terminating Calls
+
DO: Global Call . CMO_CallSNum
CMO_CallSuccessNum
DO: Global Call . CMT_CallSNum
CMT_CallSuccessNum
FMT_CallSuccessNum

19 19
Common Originating Calls For
External Interrupt
+
Common Terminating Calls For
External Interrupt
+
DO: Global Call.Number of Fast
Terminating Calls For External
Interrupt
CMO_ExtInterruptNum
CMT_ExtInterruptNum
FMT_ExtInterruptNum

Unit: Percentage

Data Retain Ability (Packet Data Busy Hour)

19. PDC Drop

MTS Formula:-
Ratio of total no. of call drops due to any reason to total no. of successful setup
calls made on the network.

100 * (Sum of Dropped PS Calls due to all reasons) / (Successfully setup PS
Calls)

ZTE Formula:-
100 * [ (1X: Global Packet Release . Number of Global Packet System Drops +
DO: Global Release . Number of Call System Drops) / ( 1X: Number of Released
PS Calls + DO: Number of Global Releases) ]

Source of Info:- This KPI will be extracted at BSC level for NBH

1X: Number of Released PS
Calls
1X: Global Packet Release . Number of Global Packet Common
Normal Releases
1X: Global Packet Release . Number of Global Packet System
Drops
DO: Number of Global
Releases
DO: Global Release. Number of Successful Call Release
DO: Global Release. Number of Call System Drops

Unit: Percentage

20 20

20. EVDO Block Rate

MTS Formula:-
Ratio of total Assignment Failures due to CE / Power Shortage or others to total
assignments request generated for EVDO Channel request.

100 * (Sum of CS Assignment Failure due to Channel Shortage, Low
Forward/Reverse Power, Others) / (No. of PS Assignment Request for Call on
EVDO)

ZTE Formula:-
100 * [ DO: Number of Call Blocking / DO: Number of Global Call ]


DO:
Number of
Global Call
DO: Global
Call.Number of
Common Originating
Calls
+
DO: Global
Call.Number of
Common Terminating
Calls Responses
+
DO: Global
Call.Number of Fast
Terminating
Responses
DO: Global Call. CMO_CallSNum
DO: Global Assign Soft Call. CMO_CallSuccessNum
DO: Global Call. CMT_CallSNum
DO: Global Assign Soft Call . CMT_CallSuccessNum
DO: Global Assign Soft Call . FMT_CallSuccessNum
DO: Global Assign Soft Call . CMO_ExtInterruptNum
DO: Global Assign Soft Call . CMT_ExtInterruptNum
DO: Global Assign Soft Call . FMT_ExtInterruptNum
DO: Global Assign Soft Call . CMO_BlockFailNum
DO: Global Assign Soft Call . CMT_BlockFailNum
DO: Global Assign Soft Call . FMT_BlockFailNum
DO: Global Call . CMO_OtherFNum
DO: Global Assign Soft Call . CMO_OtherFailNum
DO: Global Call . CMT_OtherFNum
DO: Global Assign Soft Call . CMT_OtherFailNum

21 21
DO: Global Call . FMT_OtherFNum
DO: Global Assign Soft Call . FMT_OtherFailNum
DO: Global Call . CMO_RFAccessFailureNum
DO: Global Assign Soft Call . CMO_RFAccessFailureNum
DO: Global Call . CMT_RFAccessFailureNum
DO: Global Assign Soft Call . CMT_RFAccessFailureNum
DO: Global Call . FMT_RFAccessFailureNum
DO: Global Assign Soft Call . FMT_RFAccessFailureNum
DO: Global Call . CMO_InvalidReqNum
DO: Global Assign Soft Call . CMO_InvalidReqNum
DO: Global Call . CMT_InvalidReqNum
DO: Global Assign Soft Call . CMT_InvalidReqNum
DO: Global Call . FMT_InvalidReqNum
DO: Global Assign Soft Call . FMT_InvalidReqNum
DO:
Number of
Call
Blocking
DO: Global Call .
Number of Failed
Common Originating
Calls for Blocks
DO: Global Assign Soft Call . CMO_BlockFailNum
DO: Global Call .
Number of Failed
Common Terminating
Calls for Blocks
DO: Global Assign Soft Call . CMT_BlockFailNum
DO: Global Call .
Number of Failed Fast
Terminating Calls for
Blocks
DO: Global Assign Soft Call . FMT_BlockFailNum

Unit: Percentage

Data Quality

21. Round Trip Time

MTS Formula:-
Average value for Ping Response time for FTP server at PDSN for 15 minutes.
Value needs to be checked twice a day for each circle at Data NBH and Voice
NBH.

If data and voice NBH are same then MTS circle team and MSV circle team shall
decide the second test timing.

22 22

ZTE Formula:-
1x Ping Response:-Average value for Ping Response time for FTP server at
PDSN for 10 times for 2 min each. Value needs to be checked once a day for each
circle while connected in 1x mode.

EVDO Ping Response:- Average value for Ping Response time for FTP server at
PDSN for 10 times for 2 min each. Value needs to be checked once a day for each
circle while connected in EVDO mode.

Measurement:- Need to perform test on daily basis, 30 spots can be mutually
agreed for the month in between ZTE & MTS circle operation Team and
measurement to be done at those different spot every day.

Source of Info: DT

Unit: Milli Seconds

22. Average Forward / Reverse Link throughput

MTS Formula:-
Sum of data download/upload volume and sum of time utilized for data
download/upload.

100*( Download / updated Volume (Kilobits) / (Time utilized for Download /
upload (S) )

ZTE Formula: - As mentioned below.

Measurement:-
1x Upload - Need to perform upload test at FTP server on the PDSN on daily
basis, 30 spots can be mutually agreed for the month in between ZTE and MTS
circle operation team and measurement to be done at those different spot every
day.
Source of Info: DT

1x Download - Need to perform download test at any internet site on daily basis,
30 spots can be mutually agreed for the month in between ZTE and MTS circle
operation team and measurement to be done at those different spot every day.
Source of Info: DT

23 23

EVDO Upload - 8*(DO: Cell Reverse Flux.Number of RevA Reverse TCH Physical
Bytes+DO: Cell Reverse Flux.Number of Rls0 Reverse TCH Physical Bytes)/(DO:
CES Link Data. Number of Reverse Slots*1.667)
Source of Info: This KPI will be addition of cell level (Sector-Carrier Level) on
PDBH

EVDO Download
Formula: - 8*(DO: Cell Forward Flux.Number of Rls0 Forward TCH Physical
Bytes+DO: Cell Forward Flux.Number of RevA_B Forward TCH Physical
Bytes)/((DO: Cell Forward Flux.Number of Rls0 Forward TCH Send Slots+DO: Cell
Forward Flux.Number of RevA_B Forward TCH Send Slots)*1.6667
Source of Info: This KPI will be addition of cell level (Sector-Carrier Level) on
PDBH

Unit: Kbps

24 24

SIGNED FOR AND ON BEHLAF OF
SISTEMA SHYMA TELESERVICES LIMITED

SIGNED FOR AND ON BEHLAF OF
ZTE TELECOM PRIVATE LIMITED

Signature : Signature :
Name : Name :

Designation : Designation :

Sistema Shyam Teleservices
Ltd
ZTE Telecom India Pvt. Ltd.
Date : Date :

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