STEVEN THOMPSON__ _____________________________ 1

Jersey City, NJ 07304 | | C: (201)286-3568 | Email: stevaig@yahoo.com | www.linkedin.com/pub/steventhompson201

PROFESSIONAL SUMMARY
Technical Project Management professional with a Bachelors degree in Network Management Technology. My record of
developing and supporting IT projects and solutions utilizes strong analytical and problem solving skills, with a high
degree of intuitive problem analysis and metric-reporting capabilities. I am a highly-motivated self-starter with the ability to
work within a group or independently. Organized, I have excellent written and oral communications which compliments my
outstanding client service skills. I am detail-oriented, results driven relying on strong attention to detail with the ability to
make quick, accurate, and appropriate decisions. Proficient in Project Management, Technical Planning, Telecom
Provisioning, Hardware, Network Operations, Security, LAN/WAN, Vendor Management, Disaster Recovery, Proposal
Development, Team Leadership, ISO 9000, and SOX.

EXPERIENCE
03/2012 to 02/2013 Financial Advisor w/Expertise in Project Management, Implementation, Strategies,
ROI, P&L
World Financial Group Franklin Lakes, NJ
Independent Associate specializing in financial strategies and products representing a
selected array of client-facing Business and Personal security implements and solutions.
01/2011 TO 01/2012 Network Technician w/Expertise in Project Management, Visio Documentation, Client
Relations
Vulcans Logic Networks Jersey City, NJ
Integrated basic configurations for client-facing routers and switch deployment.
Developed and managed Visio documentation for client-facing cabinets housing router,
switches, and firewall assembly.
09/2006 to 01/2009 Manager and Lead Network Analyst w/Expertise in Crisis & Risk Management, Global
Clients, Change Management
ADP BISG, Inc. Jersey City, NJ
Managed user/client-facing IS projects for global clients, from design/implementation
through completion. Provided network analysis and crisis/risk management. Coordinated
conversion project of standalone T3 network to AT&T/Verizon MPLS network and
migration to Cisco network products.
Responsible for managing $1.5M budget.
Consulted with application developers and system engineers on major IT projects to
ensure an overall 27% increase of network efficiency and performance.
Reduced weekly Change Management emergency software/hardware adds by 32%
through due diligence and closer attention to client requirements.
08/2001 to 09/2006 Manager Project Team w/Expertise in Cross-functional Leadership, Systems Analysis,
Project Conversions
ADP BISG, Inc. Jersey City, NJ
Implemented technology and infrastructure improvements for internal and external
clients. Assembled and led cross-disciplinary teams of up to 18.
Directed IT systems analysis, management, program security, testing, problem
resolution, and documentation.
Managed department integration of Remedy Ticket system used by NOC and Data
Comm. departments to monitor network efficiency and troubleshoot internal and client-
facing network connections and application issues.
Technical Team lead on project to overhaul current T1 connections to T3
connections to complement enhanced software/hardware.
Managed and ensured error-free, transparent migration of network projects involving
internal and client-facing software, hardware, and application conversions.
Repeat recipient of Employee Performance Award.

STEVEN THOMPSON_______________________________ 2
Jersey City, NJ 07304 | | C: (201)286-3568 | Email: stevaig@yahoo.com| www.linkedin.com/pub/steventhompson201

03/1994 to 08/2001 Manager Marketing Support w/Expertise in Telco Provisioning, Documentation, Disaster
Recovery, Client Services
ADP BISG, Inc. Jersey City, NJ
Documented and managed client-facing network infrastructure audits.
Documented and managed internal and client-facing network infrastructure cost
proposals.
Documented and managed clients weekly request projects to implement software,
hardware, and application allocations and de-allocations.
Provisioned and initiated various (T1, T3, OC, Fiber, MPLS) Telecom circuit orders and
installations for internal and client-facing locations including d-marc location, cabling, and
cross-connects. Documented and managed vendor circuit pricing grid.
Provisioned Telecom circuit connections, equipment installation, software, hardware, and
application requirements for Disaster Recovery alternate location.

EDUCATION - 2014
Bachelor of Science Degree: Network Management Technology
Concentration: Network Infrastructure Management and Telecommunications
Courses: 3.4 GPA in Network Management Fundamentals, Information Systems, IS Network Auditing, Web
Design, Database Concepts, Telecommunications, Global Management, Business Intelligence, Business
Systems, Disaster Recovery Concepts, Information Assurance, Project Planning, Project Management, Risk
Management, Requirements Analysis, Threat Analysis, Network Security, Wireless Infrastructure, SDLC, QoS,
ERP,SAP, and CRM Systems, TCP/IP Protocol Concepts, OSI Protocol Concepts, Critical Thinking, and Team
Building and Collaboration.

ACCOMPLISHMENTS
Technical PM in the initiation to quickly implement a Disaster Recovery plan for clients affected by 9/11.
Initiated emergency Change management to rapidly restore and provision mission-critical client network and
communications services.
Acting technical liaison to major Telecom vendors for high-profile clients such as ED Jones, UBS, TD
Waterhouse, BBH, ABN Amro, Santander, Fiserv, JP Morgan Chase, Alliance Bernstein, BofA, and others.

Technical PM on coordination of complex data center projects with ADPs Network Engineers, Data-
communications, NOC, Application Developers, Major Telecom vendors, and client technical staff.

Managed Projects Department on major MPLS network conversation project (packet-switching protocol).
Provisioned circuits and client-facing network equipment. Repeat recipient of Employee Performance Award.

Created and managed network infrastructure cost proposals and client audits for Sales and Marketing and high-
profile clients. Change Management department representative. Responsible for managing $1.5 million budget.

Managed internal and client-facing network software/hardware enhancements and Windows desktop add-ons.

Assumed acting manager of ADPs Marketing Support Department which ensured uninterrupted service during
abrupt departure of department manager. Quickly established collaborative relationship with clients, vendors, and
other managers. Represented Data Communications in Change Management and client meetings. Became
permanent Manager.

CORE QUALIFICATIONS
Software: MS Word, Excel, PowerPoint, Access, Projects, and Visio. Knowledge of SDLC, Agile, Java, HTML,
SharePoint. Proficient in Project Management, Disaster Recovery, IS Auditing, and Security.
Operating Systems: MS Windows 7/8, NT 4.0, UNIX/Linux, Cisco Series Routers and Switches, Firewalls, VPN,
VRRP, Multicast, CICS Telecommunications, LAN/WAN, TCP/IP, OSI, QoS, VLANS, DNS, and DHCP.