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Quick guide
Version 1.0
8/25/2008
UserManualUPAHARA
Welcome
With this package, you can stay in touch with your colleagues,
family and friends anywhere in the world at very reasonable rates.
This book will guide you through the benefits offered in this
package. We welcome you to enjoy these services with your
Mobitel Connection whether youre at work, home or on the move
at any time.
UserManualUPAHARA
Contents
Welcome...................................................................................................................................................................... 2
1.
REQUIREMENTS ................................................................................................................................................... 6
1.1GeneralRequirementsforMobitelPostPaid.................................................................................................... 6
1.2SigningupforaPostPaidconnection ............................................................................................................... 6
1.4YourCreditLimit ................................................................................................................................................ 6
1.5Invoiceperiods................................................................................................................................................... 7
1.6Numberportability ............................................................................................................................................ 7
1.7HowtoReadyourBill ........................................................................................................................................ 9
2.
3.
MOBITELGSMAND3.5GCOVERAGE ................................................................................................................ 12
3.1MobitelGSMCoverage.................................................................................................................................... 12
3.2Mobitel3.5GCoverageMap............................................................................................................................ 13
4.
MAKINGYOURFIRSTCALL................................................................................................................................. 14
4.1Stepsofmakingyourfirstcall ......................................................................................................................... 14
4.2DialingfromyourMobitelconnection ............................................................................................................ 15
4.2.1Tocalllocalnumbers ................................................................................................................................ 15
4.2.2Tocalloverseas......................................................................................................................................... 15
4.3ForotherstoreachyouonyourMobitelconnection ..................................................................................... 15
5.
BILLPAYMENTMETHODS.................................................................................................................................. 16
5.1SMSBillpayment&SMSBanking(24Hoursroundtheyear)......................................................................... 16
5.2Overthecounter ............................................................................................................................................. 16
5.3Cheques ........................................................................................................................................................... 17
5.4StandingOrder................................................................................................................................................. 17
5.5CreditCard....................................................................................................................................................... 17
INTERNATIONALCALLCHARGES ....................................................................................................................... 18
ROAMING .......................................................................................................................................................... 18
7.1DialingwhileusingyourMobitelnumberabroad ........................................................................................... 19
7.2SMSRoaming ................................................................................................................................................... 19
7.3SendingSMSusingyourMobitelnumberabroad........................................................................................... 19
VALUEADDEDSERVICES.................................................................................................................................... 21
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UserManualUPAHARA
8.1Freeservices .................................................................................................................................................... 21
8.1.1CLI(CallerLineIdentification)................................................................................................................... 21
8.1.2MCA(MissedCallAlert)............................................................................................................................ 21
8.1.3VoiceMail ................................................................................................................................................. 21
8.1.4CallWaiting............................................................................................................................................... 21
8.1.5CallDivert ................................................................................................................................................. 21
8.2Payasyouuse,services................................................................................................................................... 22
8.2.1SMS(ShortMessageService) ................................................................................................................... 22
8.2.2VoiceSMS ................................................................................................................................................. 22
8.2.3GPRS(GeneralPacketRadioServices)...................................................................................................... 22
8.2.4MMS(MultimediaMessageService)........................................................................................................ 22
8.2.5VoiceStation(555) ................................................................................................................................... 23
8.2.6MobitelJunior333) .................................................................................................................................. 23
8.2.7MobitelMGuide(888) ............................................................................................................................. 23
8.2.8MobitelInfoCounter(666)....................................................................................................................... 23
8.2.9MobitelDirectoryService(444)................................................................................................................ 23
8.2.10Cricketupdates(123) ............................................................................................................................. 23
8.3PremiumServices ............................................................................................................................................ 23
8.3.1NewsAlertsthroughSMS ......................................................................................................................... 23
8.3.2MTUNESDial777 .................................................................................................................................. 24
8.3.3EChanneling225 .................................................................................................................................. 24
8.4
3.5GServices.............................................................................................................................................. 25
8.4.1VideoCall .................................................................................................................................................. 25
8.4.2MobileTV.................................................................................................................................................. 25
8.4.3VideoMail................................................................................................................................................. 25
8.4.4Videosharing ............................................................................................................................................ 25
8.4.5VideoBlogging .......................................................................................................................................... 25
8.4.6VideoonDemand ..................................................................................................................................... 25
8.5MenuDrivenSMS ............................................................................................................................................ 25
MyMobitelMenu.............................................................................................................................................. 25
8.5.1MobiServices............................................................................................................................................ 26
8.5.2InfoServices.............................................................................................................................................. 26
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UserManualUPAHARA
8.5.3Financial.................................................................................................................................................... 26
8.5.4Messaging ................................................................................................................................................. 26
8.5.5Infotainment............................................................................................................................................. 26
8.5.6Download.................................................................................................................................................. 26
8.5.7Fun ............................................................................................................................................................ 26
8.5.8Games ....................................................................................................................................................... 27
8.5.9Sports........................................................................................................................................................ 27
9
CUSTOMERSERVICE .......................................................................................................................................... 27
Annexure1 ................................................................................................................................................................ 28
ChargesforMobitelPremiumServices ..................................................................................................................... 28
Annexure2 ................................................................................................................................................................ 30
ListofMobitelCentres&OpeningHours.................................................................................................................. 30
UserManualUPAHARA
1. REQUIREMENTS
Billing proof
UPAHARA Package:
in addition to the above
Letter from Head of Department (HOD) / Administrative Officer (AO) /Chief Clerk (CC)
mentioning Service particulars OR a latest Salary slip certified by Accountant* OR
Pension voucher
A Connection Fee of Rs. 1,000/- (inclusive of Government taxes and levies) will need
to be paid
UserManualUPAHARA
Salary or pension
Credit limit
Up to Rs. 30,000
1,500.00
>30,000
Higher credit limits will be approved by the Credit Division based on the category after verification by
STC
UserManualUPAHARA
10
8
11
12
16
13
14
17
15
UserManualUPAHARA
1.
2.
3.
Mobile Number: The ten digit identification number assigned to a customer by Mobitel
4.
5.
Bill date: This is the date, on which the bill processors every month
6.
Balance as at last bill: The balance remaining from your last bill. If Mobitel had not received
a payment for previous bill/s, prior to the billing date, the account will reflect a past due
amount, which will reflect here.
7.
Received: Payment received during the last billing period will reflect here.
8.
Balance: If a payment is not received for the total amount payable, the balance carried
forward will reflect here.
9.
Total of this bill: The total bill for the current billing period, is stated here.
10. Total amount payable: This reflects the total of the current bill & any balance carried
forward from the previous bill/s.
11. Due date: The customer is required to settle the bill on or before the date stated here.
12. Total Call Charges- The total Call Charges of all Local(Voice/Vedio), IDD(if any), Roaming
(if any)for the period for which the bill is generated.As per the above example, the billing
period is from 2nd Aug to 01st Sep
13. Total of Subscriptions- The Monthly Subscription/s of the Tarrif package & chargeable
VAS services is stated here.
14. Total usage of VAS (Value Added Services)- The total charges on VAS for the period for
which the bill is generated. As per the above example, the billing period is from 02nd Aug to
01st Sep
15. Total Charges for the Mobile No.-Call Charges, Subscriptions and VAS charges are
totaled here.(The figure stated here includes Value Added Tax (VAT).
16. Totals Account Adjustment- The MSL & ECL applicable for the Total Call Charges
(excluding VAT) is stated here.
17. Total of This Bill- The total bill amount for the current billing period, including Government
taxes and Levies are stated here
UserManualUPAHARA
2. UPAHARA
Upaharya package offers you the ultimate freedom in communication, allowing you to
stay in touch with your family, friends and work colleagues whilst enjoying the Lowest
Call Rates in the Country. We value the role played by the public sector towards driving
Sri Lanka to the future. Hence this exclusive package offers features such as CLI and
Missed Call Alert free of charge whilst SMS Roaming and IDD is pre enabled, allowing
you to pay as you use.
Rs. 240.00
Time Bands
ALL INCOMING
Voice/Video
calls
Free
Free
M2M
Free*
50 cents
Free*
50 cents
Rs.3.00
Rs.3.00
M2M
25 cents
25 cents
Rs.2.00
Rs.2.00
M2 International Numbers
Rs.2.00
Rs.2.00
M2M
Rs. 1.00
Rs. 1.00
Rs. 3.00
Rs. 3.00
M2 International Numbers
Rs.10.00
Rs.10.00
OUTGOING
Voice/Video
(per minute)
O/G Voice
(per minute)
OUTGOING
Voice/Video
(per minute)
SMS
MMS
*FairUsagePolicy(FUP)forUPAHARAPackage:
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UserManualUPAHARA
Inordertoensurethatmajorityoftheusersofthispackageareabletoreceiveasuperiorqualityofserviceas
is the practice internationally for free use tariff options, this tariff option is subject to Mobitels Fair Usage
Policy(FUP)forthispackage.UndertheMobitelsFUPthefreeentitlementtocall071numbersandfixedline
numbersfrom0000hrsto1800islimitedto1,000minutespermonth.Callsto071numbersandfixedline
numbersfrom0000hrsto1800hrsbeyondthisquotaunderFUPwouldbechargedattherateof50cents
perminute.Alllocalcallratesaresubjecttoperminutebaseddurations.IDDischargedonpersecondbasis.
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UserManualUPAHARA
As at August 2008
12
UserManualUPAHARA
As at August 2008
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UserManualUPAHARA
All you need to do is: Insert the Mobitel SIM card into your 3G/GSM phone and get connected
to a world of benefits.
Your Mobitel number is the 10 digit number which begins with 071.The Number can be found
on the back of the SIM card pack and the plastic card on which your SIM is attached to.
XXXXXXX
When a caller needs to contact you they would need to Dial 071XXXXXXX to Reach you
Important Note:
If at any instant the phone requests PIN insert 1234. In the event the phone requests a PUK 1
code you could contact our Customer service Consultants for assistance. Entering the PUK 1
code incorrectly will block the SIM and might have to be replaced.
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UserManualUPAHARA
(071)2755777
(072)XXXXXXX
(077)XXXXXXX
(078)XXXXXXX
(011)(2)XXXXXX
(060)XXXXXXX
(011)(4)XXXXXX
011)(5)XXXXXX
(011)(7)XXXXXX
Access code
100
Country code
XX
Number
XXXXXXX
Premier IDD
00 or +
XX
XXXXXXX
(071XXXXXXX)
(+9471XXXXXXX) or
(009471XXXXXXX)
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UserManualUPAHARA
For more details and for registration please visit your Mobitel, HNB, Sampath Bank or
Commercial Bank Branch today!
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UserManualUPAHARA
5.3 Cheques
By post a cheque written in favour of Mobitel (Pvt) Ltd along with the tear off part at the
bottom of the bill under registered cover to Manager Finance, Mobitel (Pvt) Limited, W.A.D.
Ramanayake Mawatha, Colombo 02 (Please include your Mobitel number clearly on the
reverse of the cheque).
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UserManualUPAHARA
Buddy
You will be billed on a per second basis when you call abroad using IDD. To view rates for
calling abroad visit www.mobitel.lk
7 ROAMING
Wherever and whenever you travel, Mobitel International Roaming makes sure you stay
connected to everyone at home. Mobitel will look after you with the perfect solution to suit
your communication needs.
Whether you live in Sri Lanka or elsewhere, stay connected to the latest technology, check
your e-mails, chat online, and access the internet even while you travel; through Mobitel
GPRS Roaming. We are the only operator to offer personalized assistance while roaming.
Essentially, it's the convenience of being contactable on one number wherever you are - so
you can take your world with you.
To activate voice roaming, just fill in an application form and submit with the relevant
documents and refundable deposit as appropriate.
Destination Deposit Amount:
Middle East Countries
Rs. 50,000/-
Rs. 30,000/-
Documents Required:
UserManualUPAHARA
OPTION 2
CALL HOME Feature
Use the Call Home feature, This feature allows you to enjoy low rates from as low as Rs.35
per minute. This option may not be available in certain countries.
SMS Roaming facility is pre enabled on your SIM to activate the service simply type ACT1 and send
to 9911 before leaving Sri Lanka. To deactivate SMS Roaming type DCT1 and send to 9911 once
you arrive in Sri Lanka.
UserManualUPAHARA
the beginning
E.g If you want to SMS 0712755777 while abroad , Type the message and send it to
+94712755777.
OPTION 2
SMS Home feature
This feature allows you to SMS any number in Sri Lanka for lower rates.
Dial *123*94<Recipients Number># and type your message
e.g: If you want to SMS 0712755777 when you are abroad press *123*94712755777# and
Press the OK or SEND or CALL Button on the phone and type the message
The message needs to be keyed in within 45 seconds & should not exceed 182 characters
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UserManualUPAHARA
Dial *74
Dial 071-2755999
Dial *43#
To Deactivate
Dial #43#
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UserManualUPAHARA
Dial ##002#
Texting is ideal in places where its too noisy or too quiet for a phone call
If a recipients mobile is switched off, message will be stored for a specified time
period and delivered when they switch on their phone back.
UserManualUPAHARA
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UserManualUPAHARA
To unsubscribe
To unsubscribe
Step 3
24
UserManualUPAHARA
8.4
3.5G Services
To enjoy 3.5 G services you will need to have a 3G compatible handset and with the network
mode selected as UMTS or Dual mode
8.4.2 Mobile TV
Make a Video Call to 555 and press 2 to access the TV channels you prefer to watch from
your Mobitel phone
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UserManualUPAHARA
8.5.3 Financial
From Currency rates to stock updates & even checking your account balance at the bank it's all in Financial on your "MyMobitel" menu.
To access, select Mobitel > My Mobitel -> Financial
8.5.4 Messaging
Not only you can send a SMS to someone else's phone, but you can send them as an email through messaging. That's not all, if you need to be reminded of any important
appointments, be it business or personal, all you have to do is set an alert through the
"Messaging" feature on your "My Mobitel".
To access, select Mobitel > My Mobitel -> Messaging
8.5.5 Infotainment
Use your Mobitel menu to access the latest information such as Top songs, Movie reviews
and much more.
To access, select: Mobitel > My Mobitel -> Infotainment
8.5.6 Download
Download ring tones, logos, picture messages by following the steps below.
To access, select Mobitel > My Mobitel -> Download
8.5.7 Fun
Log on to Mobitel Fun & enjoy your leisure to the fullest. With Mobitel Fun menu you can now
access Jokes, Horoscope, dating & chat
To access, select Mobitel > My Mobitel -> Fun
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UserManualUPAHARA
8.5.8 Games
Relieve your stress while at work or relax with our Menu driven Games Scrabble to Soccer
or F1 on your "My Mobitel" menu.
To access, select Mobitel > My Mobitel -> Games
8.5.9 Sports
Get latest cricket scores.
To access, select Mobitel > My Mobitel -> Sports
9 CUSTOMER SERVICE
You can send in your comments and suggestions through our
Customer Care Hotline 0712755777
Email
info@mobitel.lk
Fax
0112330396
Web Site
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UserManualUPAHARA
Annexure 1
Charges for Mobitel Premium Services
Monthly
subscription
Usage charges
Free
Free
Free
Free
Voice Mail
Free
Call Waiting
Free
Free
Call Divert
Free
Free
M2M - Cents 25
Free
Free
Free
Service
Free service
Voice SMS
N/A
Free
1 Cent/KB
Free
M2M Rs.1.00
Free
Free
Free
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UserManualUPAHARA
Free
M-Guide 888
Free
Free
Directory Service
Free
Cricket Updates
Free
News Alerts
Rs.30.00
Free
M Tunes
Rs.50.00
E Channeling
Free
Mobile TV
Free
Video Mail
Free
Video Sharing
Free
Video Blogging
Free
Video on Demand
Free
Premium Services
3G services
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UserManualUPAHARA
Annexure 2
List of Mobitel Centres & Opening Hours
Mobitel Branches
Addresses
Monday to Friday
From
To
Saturday
From
Sunday
To
From
To
5.00
P.M.
8.00 A.M.
7.00 P.M.
9.00 A.M.
5.00 P.M.
9.00
A.M.
M3 Experience Centre
9.30 A.M.
8.00 P.M.
9.30 A.M.
11.00
P.M.
9.30
A.M.
11.00
P.M.
Colombo Branch
8.00 A.M.
6.00 P.M.
9.00 A.M.
5.00 P.M.
10.00
A.M.
5.00
P.M.
24 Hours Open
8.00 A.M.
6.00 P.M.
9.00 A.M.
4.00 P.M.
*9.00
A.M.
4.00
P.M.
Kandy Branch
8.00 A.M.
6.00 P.M.
9.00 A.M.
4.00 P.M.
*9.00
A.M.
4.00
P.M.
Kurunegala Branch
8.00 A.M.
6.00 P.M.
9.00 A.M.
4.00 P.M.
*9.00
A.M.
4.00
P.M.
Matara Branch
8.00 A.M.
6.00 P.M.
9.00 A.M.
4.00 P.M.
*9.00
A.M.
4.00
P.M.
Ratnapura Branch
8.00 A.M.
6.00 P.M.
9.00 A.M.
4.00 P.M.
*9.00
A.M.
4.00
P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
Mobitel@Authorized Dealers
Aiken (Pvt) Ltd
Cellmart Telecom Services (Pvt) Ltd
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.00 A.M.
5.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M
6.00 P.M.
9.00 A.M.
2.00 P.M.
Closed
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UserManualUPAHARA
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
8.30 A.M.
6.00 P.M.
9.00 A.M.
2.00 P.M.
10.00 A.M.
10.00 P.M.
10.00
A.M.
10.00
P.M.
Colombo 02
Mobitel Branches
Addresses
10.00
A.M.
Monday to Friday
Saturday
10.00
P.M.
Mobitel@SLT Teleshops
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
SLT Teleshop
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Badulla
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Bandarawela
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Hambantota
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Hatton
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Matale
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Nuwara Eliya
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Ampara
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Batticaloa
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
Polonnaruwa
8.30 A.M.
4.30 P.M.
9.00 A.M.
1.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
7.00 P.M.
Mobitel@SINGER Mega
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UserManualUPAHARA
Maharagama
A.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
10.00 A.M.
7.00 P.M.
10.00
A.M.
7.00 P.M.
32