IT Essentials v4.

0 Chapter 2 Instructor Professional Development Speaker Notes

Title Slide
Cisco Networking Academy program
IT Essentials: PC Hardware and Software v4!
C"apter #: Safe $a% Proced&res and Tool 'se
Slide 2
Slide 2 Purpose of this Presentation
The purpose of this PowerPoint is to provide to instructors an overview of ITE
PC v4.0 Chapter 2, including the following
!ist of chapter o"#ectives
$verview of the chapter contents, including student wor%sheets and
student activities included in the course content and so&e potential student
&isconceptions
'eflection()ctivit* for instructors to co&plete to prepare to teach
)dditional resources
Slide 3
Slide + Chapter 2 $"#ectives
,pon co&pletion of this Chapter, students will "e a"le to perfor& tas%s related
to
2.- E.plain the purpose of safe wor%ing conditions and procedures
2.2 Identif* tools and software used with personal co&puter co&ponents
and their purposes
2.+ I&ple&ent proper tool use
Slide 4
Slide 4 Chapter 2 /or%sheets and !a"s
There is one wor%sheet and one la" included in Chapter 2. These are availa"le
at the "otto& of associated pages of course content and "* clic%ing on the
0!a"s1 lin% in the Inde. window of Chapter 2.
2.2.2 /or%sheet 2iagnostic Software 3'esearch hard drive diagnostic
progra&s fro& at least two different hard drive &anufacturers. )nswer
4uestions a"out one of the &anufacturers and its diagnostic software.5
2.+.4 !a" Co&puter 2isasse&"l* 32isasse&"le a co&puter using safe la"
procedures and proper tools.5
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 5
Slide 6 Safe !a" Procedures and Tool ,se
2.0 Chapter Introduction
This chapter covers "asic safet* practices for the wor%place, hardware and
software tools, and the disposal of ha7ardous &aterials. The wor%place should
have safet* guidelines to follow to
Protect people fro& in#ur*
Protect e4uip&ent fro& da&age
Protect the environ&ent fro& conta&ination
Teac"ing Strategy: In#ur* prevention is ever*one8s responsi"ilit*. Sta* alert to
situations that could result in an in#ur*. 2eveloping and using safe wor%
practices is "* far the "est &ethod for preventing in#uries in the wor%place. In
order to "est prevent in#ur*, follow these si&ple rules at all ti&es
9ollow all national, industr*, and wor%place safet* rules.
:e alert and "e awa%e. ) tired wor%er can "e a danger to one8s self and
others.
Training is essential when wor%ing with electricit*, power tools, or an* other
potentiall* ha7ardous e4uip&ent.
,se safet* e4uip&ent.
!ift with the legs, not the "ac%. ;an* "ac% in#uries are caused "* people
"ending over to lift a heav* o"#ect.
The wor% place is never the place for drugs or alcohol.
)lwa*s act professionall*. Clowning around or pla*ing practical #o%es can
result in in#ur*.
Sta* current on issues related to safet* and health in the wor%place.
)fter co&pleting this chapter, students will &eet these o"#ectives
E.plain the purpose of safe wor%ing conditions and procedures.
Identif* tools and software used with personal co&puter co&ponents
and their purposes.
I&ple&ent proper tool use.
Slide 6
Slide < Can =ou 'ecogni7e Safe /or%ing Conditions>
2.- E.plain the purpose of safe wor%ing conditions and procedures
So&e things to loo% for
Clean, organi7ed, and properl* lit wor%space
Proper procedures for handling e4uip&ent
Proper disposal or rec*cling of co&ponents containing ha7ardous
&aterials
)fter co&pleting this section, students will &eet these o"#ectives
Identif* safet* procedures and potential ha7ards for users and technicians
Identif* safet* procedures to protect e4uip&ent fro& da&age and data loss
Identif* correct disposal procedures to protect the environ&ent fro&
conta&ination
Teac"ing Strategy: Safe wor%ing conditions protect users fro& accident and
in#ur*. Proper procedures for handling co&puter co&ponents prevent
e4uip&ent da&age and data fro& loss. Proper disposal of co&puter
co&ponents protects the environ&ent. Professional technicians follow proper
safet* procedures. Custo&ers prefer to deal with responsi"le technicians. )s%
the students to thin% of the&selves as technicians a"out to enter the wor%force.
The* &a* see the i&portance of learning good safet* procedures in that
conte.t.
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 7
Slide ? @eneral Safet* @uidelines
;ost co&panies re4uire reporting an* in#uries, including description of
safet* procedures not followed.
2a&age to e4uip&ent &a* result in clai&s for da&ages fro& the custo&er.
2.-.- Identif* safet* procedures and potential ha7ards for users and
technicians
(eneral Safety (&idelines A 9ollow the "asic safet* guidelines to prevent
cuts, "urns, electrical shoc%, and da&age to e*esight. )s is "est practice, &a%e
sure that a fire e.tinguisher and firstAaid %it are availa"le in case of fire or in#ur*.
CA'TI)N: Power supplies and &onitors contain ver* high voltage. 2o not
wear the antistatic wrist strap when repairing power supplies or &onitors.
CA'TI)N: So&e printer parts &a* "eco&e ver* hot when in use and other
parts &a* contain ver* high voltages.
Teac"ing Strategy:
This chapter does not cover the repair of power supplies or &onitors.
E&phasi7e that additional training is needed for people who will open those
devices.
Even though the voltages a student will see in this course are not
dangerous, *ou could e.plain the Bone hand ruleB used "* electricians.
/hen using a test pro"e in a circuit with high voltages, use one hand onl*,
to prevent the "od* fro& for&ing a co&plete circuit.
-5 2angers of wor%ing on co&puters A !ist possi"le dangers to technicians
3cuts, "urns, shoc%ed, laser dangers, etc.5
25 Precautions and warnings !ist wa*s to protect the technician
Cuts A sharp edges and sharp tools
:urns A hot co&ponents such as fuser roller of laser printer
Electrical shoc% A ,nplug power cords. 2o not open power supplies or
&onitors unless 4ualified. So&e high voltage capacitors 3in &onitors5 retain
dangerous voltages after power is re&oved
2a&age to e*es A /ear safet* glasses. Pieces of cut wire can fl* fro& the
wire cutter.
+5 =ou &a* have a stor* a"out da&age to e4uip&ent or an in#ur* to a
colleague in the wor%place due to lac% of safet* procedures. =ou &ight
consider sharing this and other stories with *our students to illustrate the
i&portance of following safet* guidelines. It &ight have a "ig i&pact on the&.
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Slide 8
Slide C 9ire Safet* @uidelines
*ire Safety (&idelines A 9ollow fire safet* guidelines to protect lives,
structures, and e4uip&ent. To avoid an electrical shoc%, and to prevent
da&age to the co&puter, turn off and unplug the co&puter "efore "eginning a
repair.
Dave a fire plan "efore *ou "egin wor%
Enow the location of fire e.tinguishers, how to use the&, and which to use
for electrical fires and for co&"usti"le fires
Dave an escape route in case a fire gets out of control
Enow how to contact e&ergenc* services 4uic%l*
Eeep the wor%space clean
Eeep &ost solvents in a separate area
In the ,nited States, there are four classifications for fire e.tinguishers. )
different letter, color, and shape identifies each fire e.tinguisher classification.
Each t*pe of fire e.tinguisher has specific che&icals to fight different t*pes of
fires
Class ) Paper, wood, plastics, card"oard
Class : @asoline, %erosene, organic solvents
Class C Electrical e4uip&ent
Class 2 Co&"usti"le &etals
/hat t*pes of fire e.tinguisher classifications are there in *our countr*>
It is i&portant to %now how to use a fire e.tinguisher. ,se the &e&or* aid PA)A
SAS to help *ou re&e&"er the "asic rules of fire e.tinguisher operation
P A Pull the pin.
A A )i& at the "ase of the fire, not at the fla&es.
S A S4uee7e the lever.
S A Sweep the no77le fro& side to side.
Teac"ing Strategy: In the ,S, contacting e&ergenc* services will often
consist of calling F--. If the technician alwa*s carries a wor%ing cell phone on
his(her person, the contact can "e &ade ver* 4uic%l*, i&&ediatel* after leaving
the fire.
So&e t*pes of fire e.tinguishers will spread fires of the wrong t*pe. So&e
will "e ineffective on other t*pes of fires. ;ore than one t*pe of
e.tinguisher will "e needed in &ost repair facilities.
=ou &ight challenge *our students to locate and identif* the nearest fire
e.tinguishers in *our la".
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Slide 9
Slide F Electrostatic 2ischarge 3ES25
2.-.2 Identif* safet* procedures to protect e4uip&ent fro& da&age and data
fro& loss
Static electricit* is the "uildup of an electric charge resting on a
surface. This "uildup &a* 7ap a co&ponent and cause da&age. This is
%nown as electrostatic discharge 3ES25. ES2 can "e destructive to the
electronics in a co&puter s*ste&.
Static electricit* can "uild up on *ou as the* wal% across a carpeted
floor. /hen *ou touch another person, *ou "oth receive a shoc%. If the
discharge causes pain or &a%es a noise, the charge was pro"a"l* a"ove
-0,000 volts.
)t least +,000 volts of static electricit* &ust "uild up "efore a person
can feel ES2, "ut less than +0 volts of static electricit* can da&age a
co&puter co&ponent.
Preventing ES2 2a&age
Eeep all co&ponents in antistatic "ags until *ou are read* to install
the&.
,se grounded &ats on wor%"enches.
,se grounded floor &ats in wor% areas.
,se antistatic wrist straps when wor%ing on co&puters.
Cli&ate affects co&puter e4uip&ent in a variet* of wa*s
If the environ&ent te&perature is too high, e4uip&ent can overheat.
If the hu&idit* level is too low, the chance of ES2 increases.
If the hu&idit* level is too high, e4uip&ent can suffer fro& &oisture
da&age.
Teac"ing Strategy: ES2 is one of the potential dangers to co&puter
e4uip&ent and data. Cli&ate i&pacts pro"a"ilit* of ES2. 2evices that can
protect the e4uip&ent fro& ES2 da&age includeG antistatic &ats, antistatic
"ags, and antistatic wrist straps.
)ntistatic "ags are so&ewhat electricall* conductive, to eli&inate
differences in potential across the circuit "oards stored in the&. The* are
t*picall* colored to indicate this.
If the conditions are conducive, consider letting a student de&onstrate
static electricit*.
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Slide 10
Slide -0 Power 9luctuation
Holtage is the force that &oves electrons through a circuit. The &ove&ent
of electrons is called current. Co&puter circuits need voltage and current to
operate electronic co&ponents. /hen the voltage in a co&puter is not
accurate or stead*, co&puter co&ponents &a* not operate correctl*.
,nstead* voltages are called power fluctuations.
The following t*pes of )C power fluctuations can cause data loss or hardware
failure
:lac%out A Co&plete loss of )C power
:rownout A 'educed voltage level of )C power that lasts for a period of
ti&e
Ioise A Electrical interference fro& generators and lightning
Spi%e A Sudden increase in voltage that lasts for a ver* short period and
e.ceeds -00J of the nor&al voltage on a line
Power surge A 2ra&atic increase in voltage a"ove the nor&al flow of
electrical current
To help shield against power fluctuation issues, use power protection devices
to protect the data and co&puter e4uip&ent
) surge suppressor helps protect against da&age fro& surges and spi%es.
) surge suppressor diverts e.tra electrical voltage on the line to the
ground.
,ninterrupti"le Power Suppl* 3,PS5 helps protect against potential
electrical power pro"le&s "* suppl*ing electrical power to a co&puter or
other device.
Stand"* Power Suppl* 3SPS5 helps protect against potential electrical
power pro"le&s "* providing a "ac%up "atter* to suppl* power when the
inco&ing voltage drops "elow the nor&al level.
CA'TI)N: Iever plug a printer into a ,PS device. ,PS &anufacturers
suggest not plugging a printer into a ,PS for fear of "urning up the printer
&otor.
Teac"ing Strategy: 2angers to co&puter e4uip&ent and data includeG
spi%e, powerAin rush, "rownout, "lac%out, lightning, #ewelr*, spills, and
drops. Cli&ate i&pacts pro"a"ilit* of ES2. 2evices that can protect the
e4uip&ent fro& electrical da&age includeG Surge protector, ,PS, antistatic
&ats and "ags, antistatic wrist straps.
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Slide 11
Slide -- ;aterial Safet* 2ata Sheet 3;S2S5
2.-.+ Identif* safet* procedures to protect the environ&ent fro& conta&ination
Co&puters and peripherals contain &aterials that can "e har&ful to the
environ&ent. Da7ardous &aterials are so&eti&es called to.ic waste. These
&aterials can contain high concentrations of heav* &etals such as cad&iu&,
lead, or &ercur*. The regulations for the disposal of ha7ardous &aterials var*
according to state or countr*. Contact the local rec*cling or waste re&oval
authorities in *our co&&unit* for infor&ation a"out disposal procedures and
services.
;S2S is a fact sheet su&&ari7ing infor&ation a"out &aterial identification,
including ha7ardous ingredients that can affect personal health, fire ha7ards,
and first aid re4uire&ents.
The na&e of the &aterial
The ph*sical properties of the &aterial
)n* ha7ardous ingredients contained in the &aterial
'eactivit* data, such as fire and e.plosion data
Procedures for spills or lea%s
Special precautions
Dealth ha7ards
Special protection re4uire&ents
N)TE: The ;S2S is valua"le in deter&ining how to dispose of an* potentiall*
ha7ardous &aterials in the safest &anner.
/hat organi7ation governs the use of ha7ardous che&icals in *our countr*>
)re ;S2S sheets &andator*>
Teac"ing Strategy: E.plain ;aterial Safet* and 2ata Sheets and $SD).
These are different for each countr*. Chec% for these relevant to *our local
area. $SD) has no "earing outside of the ,S.
:usinesses &a* get fined for conta&ination and e&plo*ees could "e fired.
Ethics dictate that we protect the planet.
In *our student class, *ou &ight as% students to locate ;S2S sheets for a
few su"stances the* will encounter in their wor%. 2ifferent trade na&es and
che&ical na&es can create so&e confusion, "ut that is part of the learning
e.perience.
Slide 12
Slide -2 Proper 2isposal
Protecting the environ&ent "* responsi"l* disposing and rec*cling
:atteries fro& porta"le co&puter s*ste&s &a* contain lead, cad&iu&,
lithiu&, al%aline &anganese, and &ercur*. 'ec*cling "atteries should "e a
standard practice for a technician.
;onitors contain up to 4 pounds of lead, as well as rare earth &etals.
;onitors &ust "e disposed of in co&pliance with environ&ental
regulations.
,sed printer toner %its and printer cartridges &ust "e disposed of properl*
or rec*cled.
Contact the local sanitation co&pan* to learn how and where to dispose of
the che&icals and solvents used to clean co&puters.
Teac"ing Strategy: Co&puters and peripherals contain so&e environ&entall*
unfriendl* &aterials. ;ost co&puter co&ponents are either ha7ardous or
contain so&e level of ha7ardous su"stances. 2escri"e the proper
disposal(rec*cling of ha7ardous &aterials 3"atteries, electronic devices, and
che&ical solvents5
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 13
Slide -+ Tools for the Ko"
2.2 Identif* tools and software used with personal co&puter co&ponents and
their purposes
9or ever* #o" there is the right tool. ;a%e sure that *ou are fa&iliar with the
correct use of each tool and that the right tool is used for the current tas%.
S%illed use of tools and software &a%es the #o" less difficult and ensures that
tas%s are perfor&ed properl* and safel*.
Teac"ing Strategy: Tools can %eep *ou safe, can %eep the e4uip&ent and
data *ou8re wor%ing on safe, can %eep *our custo&er safe, and can identif* *ou
as a professional.
Technicians need to %now the proper use of a tool "efore using it.
Technicians colla"orate using #ournals, 9)Ls, and "logs. These
co&&unication tools help in creating a %nowledge "ase and help
technicians wor% &ore effectivel*.
)fter co&pleting this section, students will "e a"le to perfor& the following
tas%s
M Identif* Dardware Tools and Their Purpose
M Identif* Software Tools and Their Purpose
M Identif* $rgani7ational Tools and Their Purpose
2.2.- Identif* hardware tools and their purpose
ES2 Tools, include antistatic wrist strap and antistatic &at
)n antistatic wrist strap is used to prevent ES2 da&age to
co&puter e4uip&ent.
)n antistatic &at is used to stand on or to place hardware on to
prevent static electricit* fro& "uilding up.
Dand Tools, include various screwdrivers, needleAnose pliers, he. drivers,
wire cutters, twee7ers, part retriever, and flashlight
Cleaning Tools, include soft cloth, co&pressed air can, ca"le ties, and
parts organi7er
2iagnostic Tools, include digital &ulti&eter and loop"ac% adapter
Teac"ing Strategy: There is a tool for ever* #o". The wrong tool for the #o"
can in#ure the technician and the co&puter co&ponent. ) professional
technician should alwa*s have their tool%it availa"le for use in their wor%. Dave
tools arranged for eas* gra""ing when needed.
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 14
Slide -4 Software Tools
2.2.2 Identif* software tools and their purpose
) technician &ust "e a"le to use a range of software tools to help diagnose
pro"le&s, &aintain hardware, and protect the data stored on a co&puter. )
technician &ust "e a"le to identif* which software to use in different situations.
*disk A used to create and delete partitions on a hard drive
*ormat A used to prepare a hard drive to store infor&ation
Scandisk or C"kdsk A used to chec% the integrit* of files and
folders on a hard drive "* scanning the dis% surface for ph*sical
errors
+efrag A used to opti&i7e space on a hard drive to allow faster
access to progra&s and data
+isk Clean&p A used to clear space on a hard drive "* searching
for files that can "e safel* deleted
+isk ,anagement A a s*ste& utilit* used to &anage hard drives
and partitions, such as initiali7ing dis%s, creating partitions, and
for&atting partitions. 2is% ;anage&ent has the functions of 9$';)T
and 92ISE, and a few &ore, "ut it is perfor&ed fro& the /indows
@,I interface.
System *ile C"ecker -S*C. a co&&andAline utilit* that scans
the operating s*ste& critical files and replaces an* files that are
corrupted.
,se the /indows NP "oot dis% for trou"leshooting and repairing corrupted
files. The /indows NP "oot dis% is designed to repair /indows s*ste&
files, restore da&aged or lost files, or reinstall the operating s*ste&. ThirdA
part* software tools are availa"le to assist in trou"leshooting pro"le&s.
To protect data and the integrit* of the operating s*ste& and hardware, *ou
should use software designed to guard against attac%s and to re&ove
&alicious progra&s. Dere is a list of various t*pes of software used to protect
hardware and data
/indows 0P Sec&rity Center 1 allows *ou to chec% the status of
essential securit* settings on the co&puter. The Securit* Center
continuousl* chec%s to &a%e sure that the software firewall and antivirus
progra&s are running. It also ensures that auto&atic updates are set to
download and install auto&aticall*.
Antivir&s Program 1 protects a co&puter against virus attac%s.
Spyware 2emover 1 protects against software that sends infor&ation
a"out we" surfing ha"its to an attac%er. Sp*ware can "e installed without
the %nowledge or consent of the user.
*irewall 1 a progra& that runs continuousl* to protect against
unauthori7ed co&&unications to and fro& *our co&puter.
St&dent Activity: The student course content includes the wor%sheet, 2.2.2
/or%sheet 2iagnostic Software. To co&plete this wor%sheet, students will
conduct research on hard drive diagnostic progra&s fro& at least two different
hard drive &anufacturers. )nswer 4uestions a"out one of the &anufacturer and
its diagnostic software.
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 15
Slide -6 $rgani7ational Tools
2.2.+ Identif* organi7ational tools and their purpose
It is i&portant that a technician docu&ent all services and repairs. The
docu&entation can then "e used as reference &aterial for si&ilar pro"le&s
that are encountered in the future. @ood custo&er service includes providing
the custo&er with a detailed description of the pro"le& and the solution.
Personal reference tools
Notes ;a%e notes as *ou go through the investigation and repair
process. 'efer to these notes to avoid repeating previous steps and to
deter&ine what steps to ta%e ne.t.
3o&rnal 2ocu&ent the upgrades and repairs that *ou perfor&. The
docu&entation should include descriptions of the pro"le&, possi"le
solutions that have "een tried in order to correct the pro"le&, and the
steps ta%en to repair the pro"le&. :e sure to note an* configuration
changes &ade to the e4uip&ent and an* replace&ent parts used in the
repair. =our #ournal, along with *our notes, can "e valua"le when *ou
encounter si&ilar situations in the future.
History of repairs ;a%e a detailed list of pro"le&s and repairs,
including the date, replace&ent parts, and custo&er infor&ation. The
histor* allows a technician to deter&ine what wor% has "een perfor&ed on
a co&puter in the past.
Internet reference tools A Internet research has "eco&e an i&portant wa* to
locate solutions for pro"le&s. $ften, so&eone else has had the sa&e pro"le&,
and has written a solution. Tr* these resources
Internet search engines
Iews groups
;anufacturer 9)Ls
$nline co&puter &anuals
$nline foru&s and chat
Technical we"sites
,iscellaneo&s tools 1 /ith e.perience, *ou will discover &an* additional
ite&s to add to the tool%it. ) wor%ing co&puter is a valua"le resource to ta%e
with *ou on co&puter repairs in the field. ) wor%ing co&puter can "e used to
research infor&ation, download tools or drivers, or co&&unicate with other
technicians. ,sing %nown good wor%ing co&ponents to replace possi"le "ad
ones in co&puters will help *ou 4uic%l* deter&ine which co&ponent &a* not
"e wor%ing properl*.
Teac"ing Strategy: $rgani7ational tools are an i&portant part of a
technician8s tool%it. @ood technicians %eep #ournals. Technicians post their
#ournal on the Internet to "e shared with other technicians. 3PC @uide,
Co&puter Dope, Techsupportforu&.co&5
Carr* so&e co&&on wor%ing parts for repairs in the field. Power suppl*,
hard drive, &e&or*, adapter cards and Ethernet ca"le &a* "e useful. /ith
the variet* of technologies used, *ou &a* not have e.actl* the part
needed. Dard drives &a* "e )T) or S)T). There are &an* different ');
technologies, speeds and ph*sical si7es. !aptops especiall* have
proprietar* parts. =ou will pro"a"l* have to diagnose, and then order a part
for a laptop.
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Slide 16
Slide -< Proper Tool ,se
2.+ I&ple&ent proper tool use
Safet* in the wor%place is ever*oneOs responsi"ilit*. =ou are &uch less li%el* to
in#ure *ourself or da&age co&ponents when using the proper tool for the #o".
:efore cleaning or repairing e4uip&ent, chec% to &a%e sure that *our tools are
in good condition. Clean, repair, or replace an* ite&s that are not functioning
ade4uatel*.
Teac"ing Strategy: Proper use of tools is &andator* to "e an effective,
professional technician. =ou can hurt *ourself and others if *ou do not follow
safet* procedures when using tools. =ou can also da&age e4uip&ent if tools
are not used properl*. Eeep e4uip&ent and tools cleanG dirt reduces their
operation and efficienc*.
)t the end of this section, students will &eet these o"#ectives
2e&onstrate Proper ,se of /rist Strap
2e&onstrate Proper ,se of )ntistatic &at
2e&onstrate Proper ,se of Harious Dand Tools
2e&onstrate Proper ,se of Cleaning ;aterials
2.+.- 2e&onstrate proper use of an antistatic wrist strap
Properl* using an antistatic wrist strap can prevent ES2 da&age to
co&puter co&ponents. The wrist strap is a conductor that connects *our
"od* to the e4uip&ent *ou are wor%ing on. The &ain purpose for using a
wrist strap is to e4uali7e the electrical charge "etween the technician and
the e4uip&ent. The connection to the personOs wrist &a* not "e co&plete
37ero oh&s5, "ut even a fairl* high resistance connection is sufficient to
%eep the person and the chassis at the sa&e potential.
The strap has two parts and is eas* to wear
-. /rap the strap around *our wrist and secure it using the snap or Helcro.
The &etal on the "ac% of the wrist strap &ust re&ain in contact with the
s%in at all ti&es.
2. Snap the connector on the end of the wire to the wrist strap and connect
the other end either to the e4uip&ent or to the sa&e grounding point that
the antistatic &at is connected to. The &etal s%eleton of the case is a good
place to connect the wire. /hen connecting the wire to e4uip&ent *ou are
wor%ing on, choose an unpainted &etal surface. ) painted surface does not
conduct the electricit* as well as unpainted &etal.
N)TE: )ttach the wire on the sa&e side of the e4uip&ent as the ar& wearing
the antistatic wrist strap. This will help to %eep the wire out of the wa* while *ou
are wor%ing.
)lthough wearing a wrist strap will help to prevent ES2, *ou can further reduce
the ris%s "* not wearing clothing &ade of sil%, pol*ester, or wool. These fa"rics
are &ore li%el* to generate a static charge.
N)TE: Technicians should roll up their sleeves, re&ove scarves or ties, and
tuc% in their shirts to prevent interference fro& clothing. Ensure that earrings,
nec%laces, and other loose #ewelr* are properl* secured.
Ca&tion: ) wrist strap does not protect *ou against high voltages. 2o not use it
to repair &onitors or power supplies. $nl* 4ualified personnel should open
&onitors or power supplies.
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 17
Slide -? Proper ,se of )ntistatic ;at
2.+.2 2e&onstrate proper use of an antistatic &at
)n antistatic &at is slightl* conductive and wor%s "* drawing static electricit*
awa* fro& a co&ponent, and transferring it safel* fro& e4uip&ent to a
grounding point.
-. !a* the &at on the wor%space ne.t to or under the co&puter case.
2. Clip the &at to the case to provide a grounded surface on which *ou can
place parts as *ou re&ove the& fro& the s*ste&.
'educing the potential for ES2 reduces the li%elihood of da&age to delicate
circuits or co&ponents.
N)TE: )lwa*s handle co&ponents "* the edges.
/hen *ou are wor%ing at a wor%"ench, ground the wor%"ench and the
antistatic floor &at. :* standing on the &at and wearing the wrist strap,
*our "od* has the sa&e charge as the e4uip&ent and reduces the
pro"a"ilit* of ES2.
Teac"ing Strategy: )ntiAstatic &ats are electrical conductors. The antiAstatic
&at on the co&puter "ench and the antiAstatic *ou stand on are "oth grounded.
4ey Points: @round antistatic &at.
Slide 18
Slide -C Proper ,se of Dand Tools
2.+.+ 2e&onstrate proper use of various hand tools
,se the proper t*pe and si7e of screwdriver "* &atching it to the screw.
Phillips, 9lat Dead and De. are the &ost co&&on t*pes.
2o not over tighten screws "ecause the threads &a* "eco&e stripped.
Ca&tion: If e.cessive force is needed to re&ove or add a co&ponent,
so&ething is li%el* to "e wrong. 2o not force the re&oval or asse&"l* of an*
co&ponents. Instead, loo% for the cause to avoid "rea%ing co&ponents.
Ca&tion: ;agneti7ed tools should not "e used around electronic devices.
Ca&tion: Pencils should not "e used inside the co&puter "ecause the pencil
lead can act as a conductor and &a* da&age the co&puter co&ponents.
Teac"ing Strategy: ,sing an* tool i&properl* can "e dangerous. ,se the
correct tool for the right #o". 9or e.a&ple, do not use needleAnose pliers to
re&ove screws. :e careful not to cut wires. 2o not use a flat head screwdriver
to install or re&ove Phillips screws. 2o not use screw drivers as a pr*ing tool.
)n*thing that has to "e forced is a pro"le&P Ieedle nose pliers and twee7ers
can retrieve s&all parts. :e careful not to scratch the s&all copper circuit "oard
traces. 2o not use a pencil as a tool inside a co&puter. Pencil lead is
conductive, and traces of it &a* alter the operation of circuits. Io &agnetic tips
with screwdrivers. Instead, sta" a screw through a piece of &as%ing tape to
hold it in place.
If *ou have an old &other"oard, *ou could show students how s&all the
circuit traces are.
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 19
Slide -F Proper ,se of Cleaning ;aterials
2.+.4 2e&onstrate proper use of cleaning &aterials
Eeeping co&puters clean inside and out is a vital part of a &aintenance
progra&. 2irt can cause pro"le&s with the ph*sical operation of fans, "uttons,
and other &echanical co&ponents.
,se &ild cleaning solution and lintAfree cloth to clean co&puter cases,
outside of &onitor, !C2 screen, C'T screen, and &ouse.
,se co&pressed air to clean heat sin%s.
,se Isoprop*l alcohol and lintAfree swa"s to clean ');.
,se handAheld vacuu& cleaner with a "rush attach&ent to clean a
%e*"oard.
Teac"ing Strategy: Co&puter co&ponents get dirt*. 2irt reduces their
operations and efficienc* due to heat "uild up.
Co&ponents that need to "e cleaned periodicall* include &onitor(!C2,
e.terior of the co&puter, optical drive, flopp* drive, %e*"oard, printers and
the inside of the case or chassis.
/hen cleaning, shut down and turn off the device to "e cleaned.
2isconnect an* attached devices and disconnect the& fro& their electrical
outlets.
Electronic co&ponents should never "e near water. ,se isoprop*l alcohol
to clean contacts. Dowever, deA&inerali7ed water can "e used on a cloth to
clean %e*"oards. $nl* use products specificall* designed for cleaning
co&puter co&ponents.
,se a can of co&pressed air to re&ove dust fro& the slots and holes on
*our laptop and "etween the %e*s on the %e*"oard. ,se co&pressed air
rather than vacuu&. Hacuu&ing can produce ES2.
To clean the outside of the co&puter and video displa*, &oisten a soft, lintA
free cloth with the proper cleaning solution, and wipe the co&ponent until it
is clean. To avoid da&aging the co&puter or displa*, never spra* cleaning
solution directl* onto the displa*.
;oisten a soft, lintAfree cloth with water or an !C2 cleaner, and wipe the
displa* until it is clean. To avoid da&aging the co&puter or displa*, do not
spra* cleaning solution directl* onto the displa*. $nl* use products
specificall* designed for cleaning !C2 displa*s.
St&dent Activity: The student course content includes the la" activit*, 2.+.4
!a" Co&puter 2isasse&"l*. To co&plete this la" activit*, students will
disasse&"le a co&puter using safe la" procedures and proper tools.
Slide 20
Slide 20 Chapter 2 Su&&ar*
So&e of the i&portant concepts to re&e&"er fro& this &odule
/or% in a safe &anner to protect "oth users and e4uip&ent.
9ollow all safet* guidelines to prevent in#uries to *ourself and to others.
Enow how to protect e4uip&ent fro& ES2 da&age.
Enow a"out and "e a"le to prevent power issues that can cause
e4uip&ent da&age or data loss.
Enow which products and supplies re4uire special disposal procedures.
9a&iliari7e *ourself with ;S2S sheets for "oth safet* issues and disposal
restrictions to help protect the environ&ent.
:e a"le to use the correct tools for the tas%.
Enow how to clean co&ponents safel*.
,se organi7ational tools during co&puter repairs.
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 21
Slide 2- Instructor Training )ctivities
Slide 22
Slide 22 )ctivities for Instructor Training
These activities are suggested for use in instructor training.
-. Ta%e the Lui7 provided in Chapter 2 course content.
2. Conduct Internet research to preAscreen online resources for students to
use in co&pleting the 2.2.2 /or%sheet 2iagnostic Software.
+. 2isasse&"le a co&puter using safe la" procedures and proper tools as
outlined in 2.+.4 !a" Co&puter 2isasse&"l*.
4. 9a&iliari7e *ourself with the general safet* policies and the fire safet*
policies for *our "uilding.
6. 'esearch the safet* standards for *our region.
<. 'esearch the Internet for ;S2S sheets for a few su"stances that
technicians would encounter in their wor%. 2ifferent trade na&es and
che&ical na&es can create so&e confusion, "ut that is part of the learning
e.perience.
Slide 23
Slide 2+ Instructor Training 2iscussion
2iscuss 4uestions. Participate in discussion or #ournal *our answers to
discussion 4uestions.
2o *ou have a stor* a"out da&age to e4uip&ent or an in#ur* to a colleague
in the wor%place due to lac% of safet* procedures>
/ould students "enefit fro& hearing this or other stories to illustrate the
i&portance of following safet* guidelines>
In 2.+.4 !a" Co&puter 2isasse&"l*, students will disasse&"le a
co&puter. Iow that *ou have disasse&"led a co&puter as outlined in this
handout, discuss wa*s that *ou will effectivel* coach students through this
la" activit*.
Share with the other instructors
The list of online resources found that students &ight use in
co&pleting the research activit* wor%sheet
The results of *our research on safet* policies and safet*
standards
The resources for finding ;S2S sheets online
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IT Essentials v4.0 Chapter 2 Instructor Professional Development Speaker Notes
Slide 24
Slide 24 )dditional 'esources
,.S. 2ept of !a"or, $ccupational Safet* Q Dealth )d&inistration
http((www.osha.gov
;icrosoft Technet we"site http((www.technet.&icrosoft.co&
The PC @uide http((www.pcguide.co&
Co&puter Dope.co& 9ree co&puter help for ever*one.
http((www.co&puterhope.co&
Tech Support 9oru& http((www.techsupportforu&.co&(
PC Technolog* @uide /hat /e !earn, /e Share http((www.pctechguide.co&
PC Tech:*tes Co&puters ;ade Eas*, Co&puter 'epair Support
http((www.pctech"*tes.co&
Tech/atch =our Source 9or Technolog*, Iews, 'eviews and Pricing
http((www.techwatch.co&.au
Tech'epu"lic ) 'esource for IT Professionals http((www.techrepu"lic.co&
The Tech Rone.co& http((www.thetech7one.co&
/hatis>co& IT Enc*clopedia and !earning Center http((whatis.co&
TechTarget The ;ost Targeted IT ;edia http((techtarget.co&
R2Iet Tech Iews, :logs and /hite Papers for IT Professionals
http((www.7dnet.co&
DowStuff/or%s ItOs @ood to Enow http((co&puter.howstuffwor%s.co&
CIET.co& http((www.cnet.co&
PC /orld http((www.pcworld.co&
Co&puter/orld http((www.co&puterworld.co&
/I'E2 IE/S http((www.wired.co&
e/EEE.co& http((www.ewee%.co&
Slide 25
Slide 26 L and )
Slide 26
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