Confidential and Proprietary

CoreDial, LLC WWW.COREDIAL.COM

1787 Sentry Parkway West
Suite 100, Building 16, Blue Bell, PA 19422
Phone: (215) 297-4400 | Fax: (215) 297-4401 Page 1 of 2

CoreDial, LLC CPNI Training Handout


Introduction
On April 2, 2007, the Commission released a Report and Order and Further
Notice of Proposed Rulemaking in CC Docket. 96-115 and WC Docket NO.
04-36 (EPIC CPNI Order) in which the Commission strengthened its privacy
rules, pursuant to section 222 of the Communications Act, as amended, by
adopting additional safeguards to protect CPNI against unauthorized access
and disclosure. One important change to the existing CPNI rules adopted in
the EPIC CPNI Order is the requirement that all companies subject to the
CPNI rules file annually on or before March 1, a certification with the
Commission pursuant to amended rule 47 C.F.R. S64.2009(e). OMB has
approved this collection under control number 30600715.

What is Customer Proprietary Network Information (CPNI)
CPNI includes but is not limited to the following private customer network
information:
Personal Information
o User names
o Passwords
o Name
o Address
o Phone numbers
Any and all call activity
Current and/or past features and services such as
o Call forwarding
o Voicemail
o Call waiting
o Long distance
o Service plans
o Any services with monthly recurring charges
o Any services with non recurring charges
o Any included services, service bundles or packages

CoreDial, LLCs CPNI Policy
CoreDial has established the following procedures to ensure compliance with
the FCCs CPNI rules and regulations (see 47 C.F.R. S: 64,2001 et seq.). All
CoreDial employees are required to adhere to the following CPNI procedures.
Failure to do so may be grounds for termination from CoreDial, LLC and/or
further legal action.






Confidential and Proprietary
CoreDial, LLC WWW.COREDIAL.COM
1787 Sentry Parkway West
Suite 100, Building 16, Blue Bell, PA 19422
Phone: (215) 297-4400 | Fax: (215) 297-4401 Page 2 of 2
CPNI Verification and Process

Inbound callers:

Any inbound caller to any CoreDial department or employee that requests
access to CPNI must first be validated:

1. Authenticate caller using the Portals PIN System
a. Log into the Portal
b. Select the customers PBX
c. On the customers PBX Info screen, enter the PIN that the
customer gives you in the PBX PIN: field and click the
Validate PIN button
d. If the PIN is successfully validated you may provide the
customers CPNI to the caller
e. If the PIN is not valid, you may validate the customer using the
alternate below method. However NO CPNI maybe be provided
until the caller is validated
2. Authenticate by calling the customer back with any number that is
registered to that customers PBX.
a. Log into the Portal
b. Select the customers PBX
c. On the customers Phone Numbers screen, a list of phone
numbers will appear. Ask the caller to suggest a number to be
called. DO NOT PROVIDE the caller with any number from the
list.
d. If the number the caller provided is on the Phone Numbers
screen, hang up and call the customer back using that phone
number. The caller is now validated and may be provided
CPNI.

Portal Users:

All portal users must log in with their CoreDial, LLC supplied user name and
password. Lost passwords are to be recovered using the Forgot Password?
option. If the user cannot use the portals automated password recovery
utility the must call CoreDial, LLC and be validated as an Inbound Caller.

Email Users

Email users do not have the ability to gain access to or change CPNI.

Who to Contact
CoreDial Customer Care Department
215-297-4400, Option 2