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Pamela Makwan

B/20, Panchsheel Bhavan,


Mount Mary Steps,
Bandra (W), Mumbai – 50
Mobile: 9820180890
Email: pamelamakwan@gmail.com.

Objective: I aim to be associated with a progressive organization that gives me the scope to
apply my knowledge and skills and to involve as a part of the team that dynamically works
towards growth.

Professional Work Experience:

IL& FS India Ltd – (Nov 2005 – Till Date)


Job Title: Secretary to VP

• Assisting in correspondence and sending mail/fax


• Researching & collating data from various sources on mergers and acquisitions.
• Maintaining calendar, schedule meeting dates.
• Organize travel arrangements including visa arrangements, ticketing and itinerary
management and travel statements.
• Making bill payments related to mobiles, telephones and credit cards.
• Schedule and maintain appointments and meetings for clients
• Attending to VIP guests.
• Co-ordinate logistics for clients.
• Car Hires: Domestic car booking across all cities in India
• Maintain corporate gifts for corporate guests
• Printing & Stationery: Visiting cards, letter heads. Stationery procurement and vendor
negotiations.
• Co-ordinate for client visits, conference arrangements.
• Record keeping and required paper work, inherent to the position
• Preparing invoices, purchase orders & coordinating vendor payment
• Maintaining database and updating of clients files.
• Relationship Management with customers.
• Hotel Bookings
• Transport arrangement for the senior management
• Admin related work
• MIS report
EBS Worldwide Services Pvt. Ltd - (Feb 2003 – Oct 2005)
Job Title: Executive Assistant – National Sales Manager

• Generating new clients from the international markets


• Interaction with VP and C level customers in US & UK
• Sending corporate profile to international customers.
• Setting up conference calls with National Sales Director (US)
• Generating weekly reports.
• Organize travel arrangements including visa, itinerary and ticket arrangements
• Scheduling meetings.
• Making bill payments related to mobile, telephones and credit cards
• Co-ordinate for client visits, conference arrangements.

Sitel India Pvt. Ltd (Tata Venture) – (Aug 2001 – Jan 2003)
Job Title: Sr. Customer Care Office – Billing

• Updating customer’s personal information for credit card


billing
• Educating customers with the new products and services
• Complaint handling, logging of issues and enquiries.
• Escalating calls.

Educational Qualification:

• Pursuing Graduation from Mumbai University


• Diploma in Computer Application from Andrews Management. (2001)
• Passed H.S.C from Shrinivas College. (1998)
• Passed S.S.C from St. John the Evangelist High School. (1996)

Functional Strength:

• Positive attitude
• Diligent
• Initiative
• Excellent customer relationship management skills

Hobbies:

Listening to music, watching NGC, Discovery and English movies & traveling.

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