Thiron Barr, ITIL EXPERT, PMP

Marietta, Georgia 30064 (770) 795-8290 thironbarr@yahoo.com www.linkedin.com/in/thironbarr/

Education: BS Computer Systems Management, Johnson & Wales University, Providence, RI
Certifications: ITIL EXPERT, (PMP) Project Management Professional, (SSBB) Six Sigma Black Belt
Global IT Infrastructure Executive
Network, Server, Storage and Telecommunications Strategy, Systems, and Services Design/Build/Run
Work closely with executive IT and Business leadership to shape strategic and improvement agendas and to identify
key challenges, deliver cost effective, high-performance IT systems and processes for global companies.
Ability to see the big picture managing IT operations enhancements, improving readiness and responsiveness.
Manage issue resolution, decisions and risk mitigation to deliver high quality programs, technical services, secure
networks, data center consolidation and stability projects, and enterprise policies, standards and IT governance to
enable continuous improvement.
Leadership, vision, establishing short - long term plans, priorities and cross-functional relationship management
resulting in a successful track record of demonstrated and quantifiable performance directing teams and delivering
global IT strategy and enterprise critical systems transformation initiatives, creating a well positioned IT Operations
organization aligned with corporate goals and customer requirements.
Effective at developing and leading global multi-discipline IT teams in requirements definition, feasibility, process,
systems and technology assessments, IT Services plan, cost-benefit analysis, design, testing, delivery (best practice,
metrics, processes and roadmaps), training, and IT support strategies.
Managed multi-year program budgets of $90M; recommend, select and manage purchases to optimize IT systems
availability, performance and utilization; negotiated large contracts and proactively manage global multi-site
operations, offshore outsourcing, consultants, supplier relationships, partnerships, and joint ventures.


Key Strengths
Multi-Cultural High Performance Team Leadership
Global Multi-Site Infrastructure Operations
IT Budget Development and Management
IT Services Supplier/Vendor Contract Management
Global IT M&A Due Diligence and Integration
IT Infrastructure Strategy, Governance and Execution
IT Project Rationalization and Process Optimization


Career Highlights
FISERV, Norcross, GA 2012 Current
($4.5B Leading global provider of financial services technology solutions for the financial services industry)

Director IT Monitoring & Operations: Monitoring Infrastructure Operations (iSeries Midrange, IBM & Unisys MFs, HP
Non Stop Systems, Facility, Unix & Wintel Servers, DBs and Apps) 24x7x365 across multiple BUs & Data Centers
Production, Dev. and QA Environments. 80 FTEs, 6 direct reports on/offshore.

Drive tactical and strategic initiatives; alert transformation: severity, auto ticket, suppression, correlation, chronic
issue, KM; update operating model processes/SOP to drive continual improvements to increase detection, notification,
decrease event duration, and OLA for Event Management (detect, triage, ticket and escalate.)

Computer Operations, Batch, Transmissions & Month End Process & Improvements. ITIL Event, Incident & Problem
Mgmt.; Manage coverage for DR, Inclement Weather, Audits and Security Response. BMC, CA, HP & Unisys Tools.
INGRAM CONTENT GROUP, LaVergne, TN 2010 2012
($1.5B Global Content Provider, Wholesale Distribution, Digital Asset Management & Solutions for Publishing Industry)

Director Open Systems and Telecommunications: Motivate multi-function IT Shared Services Infrastructure teams
(Desktop Support, Network Services (Network Engineers, Server & Storage Administrators), Project Management,
Information Security, and Telecommunications) daily operations, productivity and transformation initiatives; 35+ FTEs, 8
direct reports plan, design/build/run optimization of cost effective and resilient IT services and digital content; monitoring,
Service-Now Incident & Change Mgmt. supporting multi-site mission critical 24x7 high transaction global IT environment.

Managed annual budget CAP/OPEX $10M. IT Strategy Scalability Leader. Strategic plans, IT Services and
technology solutions alignment with customer requirements, Design/Build/Run with best practices for scalability,
reliability, resiliency, maintainability, and secure accessibility of heterogeneous enterprise IT Infrastructure.

Measurably improve systems design, implementation, administrative health (security, patching, upgrades, backup,
storage & retrieval and capacity and performance management), problem-solving methodologies, cost effectiveness
and partner/supplier delivery performance to consistently attain SLAs and increase operational excellence.

Thiron Barr, ITIL EXPERT, PMP Page 2 thironbarr@yahoo.com

Career Highlights (cont.)

INGRAM CONTENT GROUP, LaVergne, TN 2010 2012
Created IT Security and Disaster Recovery Team - Facilitated multi company Email policy compliance; responsible
for Audit response and compliance strategy (policies, standards, guidelines, technologies, and processes) to maintain
(data, network and systems) CIA and posture and Incident response and analysis. Led IT DR capability assessment
and developed multiyear DR site build out plan; performed IT DR Exercise Incident Commander role.
Reduced P1 Incidents by 90%: E-2-E IT environment assessment; resource, systems and support contracts
improvements; create CMDB; created Incident detection proactive scripting, health check dashboards & refined alerts
thresholds; delivered RFO permanent Problem resolution and High Available designs. Implemented Change maturity.
Successful Program Management delivery execution of Design/Build/Run cost effective IT Infrastructure
investment justifications, obtained CIO and Board approval including business plans and customer requirements
alignment; end-to-end systems architecture including HA design criteria, multiple-platform integration, interoperability,
security and supplier requirements & commitment for IT Transformation initiatives; resource prioritization; track and
report program decisions, issue resolution and risk mitigation completion criteria, timeline and budget commitments.

o Delivered Core Network Re-Design Program overhauling LAN/MAN/WAN Results: 99.99% End-to-End availability.
Data Center Cisco Nexus 7k/5k/2k Core/Access/Rack Switches; Dell & HP Blades and Virtual Server Migrations
Server Consolidation Virtual/Physical (Linux/Unix/Wintel) 25% reduction (Appl., DB, BES, Email, Lync & Web))
OC48 & 10G Self Healing Rings and MetroE Installations and FR/MPLS Migration
Internet Diversity Migration - ASR1004 Routers & 4 burstable circuits (2x300M/600M ATT & 2x600M/1.2G L3)
FW/VPN, Riverbed Steelhead WAN Optimizations; F5 BIG-IP GTM, LTM & Edge Gateway Migrations

o Developed and Executed multi-year IT Disaster Recovery Build Plan BIA, facility selection and build out, budget,
continuous operations capability process implementations, and 5 disparate Storage platforms (file and block level)
consolidation, migrations, and replication of 2 PB data (EMC VNX 7500 & 5500, Isilon IQ OneFS NAS) and Data
Domain 860 & 670 systems Backup strategy. Lead solution partners, vendors, facility and customer teams (IT, Corp.
Audit & LOBs) to develop requirements and delivery success criteria; optimize collective budgets and resources
utilization for Design/Build/Run. Results: Successful Board Approval and delivered solution 33% ahead of schedule.

o Consolidated multi-company 3k+ users AD, 9 Domains, Exchange 2007 environments: Develop corporate Email
policy; deliver Mimecast Email archiving, security and continuity migration and OCS - Lync upgrade. Results:
Reduce Exchanged administrators by 50%; developed Messaging team managing all company Email.

INTERACTIVE COMMUNICATIONS, Atlanta, GA 2009 2010
(Leader prepaid card and transaction technologies, products and services; gift, wireless, games, music & debit cards)

Senior Manager Network & Telecommunications Infrastructure: Accountable for planning, design and delivering
Network and Telecommunications infrastructure for multi-site mission critical 24x7 shared service environment with
99.99% availability; responsible for customer implementations, remote access, security and risk audits, support and
performance; CAB member, evaluate and assess operations readiness, network efficiency, stability, scalability and
develop remediation actions to attain service levels and support Disaster Recovery strategy.

Develop optimization and transformation projects for stabilization and service level efficiency investments for CTO.
WAN & Wireless RFPs resulting in 74% annual savings FR/MPLS migration & $380k MRC in disconnects; and
negotiated 25% discount Smartnet contract. Developed daily health check metric review dashboards.

I3 Interactive Intelligence (CIC) VoIP/PBX, fax, email messaging systems administration, integration, licensing, office
migrations and Disaster Recovery; international Contact Center IVR, screen recording, workforce management and
encryption software installations and multi-site routing to remote Contact Center and at-home agents.

Chief Security Officer directed Network Security Remediations:

o Secureworks implementation, determine (network ranges, service enabled, FW/VPN, IDS-IPS, Server-Router-
Switch) devices to be managed and monitored and coordinate Secureworks inspector, logvault and syslog
installations. Assist in identifying and developing operations support processes.

o PCI DSS and SAS70 compliance compensating controls, auditor artifacts, test procedures, documentation
(configuration, diagrams, systems logs and rules) and certificate renewal process.

o FW consolidation project (Juniper ISG, Checkpoint VSX & Cisco ASA5000) and IMPERVA and IDSM installations.

o Wi-Fi rogue detection and elimination assessment to secure credit card transactions data.


Thiron Barr, ITIL EXPERT, PMP Page 3 thironbarr@yahoo.com

Career Highlights (cont.)

TBARR AND ASSOCIATES, LLC Marietta, GA 2005 to 2009
President Consulting Services (Private consulting company) Secured and serviced four contracts:
The Coca-Cola Company Global Program Manager (Latin America and Africa)
Develop project budget and shared service chargebacks with Regional CTO and Architect.
Led DMVPN router, Vmail Hub, Radius/TACACS, Siemens IP PBX, and MPLS (Data, VoIP and Video) migrations.
Design, vendor coordination and implementation of resilient and scalable LAN/MAN/WLAN (Cisco Routers and Nortel
L2/3 Switches) migrations, upgrades, FW changes and office relocations to eliminate SPOF, topology complexity, and
improved provider monitoring processes to reduce MTTI, MTTR impact of mission critical 24x7sites.
The Coca-Cola Company Global Network Architect
Led workshops to identify deliverables and network requirements; develop cutover quality checklist, roles and
responsibilities, dependencies, risk and stakeholder commitment for successful customer site implementations.
Manage global (ATM, DSL, FR, IP/VPN, ISP, Metro-E, MPLS, MW, Radio, Satellite and VSAT) circuits budget;
produced $200k in cost savings and bandwidth optimizations and produce billing reconciliation process.
Led strategic planning sessions, technology evaluation and selection with vendors and business partners; developed
LAN/WAN convergence and mobility roadmaps, position papers and network architecture document.

LEVEL 3 COMMUNICATIONS, Atlanta, GA 2003 to 2005
($6.4 billion premier global provider of data, voice, video and managed services. (Acquired Genuity Solutions, Inc. 2003))

Service Management Director (2004 to 2005): Customer technical liaison leadership role in continuous improvements,
managing, prioritizing and driving action plans (systems and infrastructure chronic analysis, diversity review, and
survivability options) to improve network performance and service levels of DSL, IP FW/VPN, Hosting, and VoIP Managed
Service. Define SLA and manage, and report performance metrics. Communicate risk mitigation strategies, issue
resolution and escalations.

Senior Project Manager (2003 to 2004)

Network Stability SIP (Service Improvement Program) Execution:
o Circuit & DNS Migrations - Reduce outages due to SPOF upstream router, implemented a scalable and reliable
DNS Architecture with redundant aggregation router and uplinks.
o Alternative Router: Redback chap 11 - Mitigated financial and performance risk with single vendor network.
o Metric Analysis Identified chronic problem with T3 card revision level, led to nationwide card replacement.
o Change Management - Minimize outages with improved implementations, communications & compliance rigor.
o Vendor Performance Management Proactive metrics review and published 24x7 coverage and escalation list.
o Improve RFO - Delivery and automatic conference bridge process >400k subscribers minutes (# cust * duration.)
o DSL Fault Isolation & Repair - Reduced MTTI & MTTR within SLA by creating DSL Center of Excellence.
o Developed DSL Operations Manual - Documented procedural interactions between organizations.

Genuity/Level 3 European Network Integration: Directed operations and more than 100 major customer migrations
retaining more than $30 million in annual revenue. Managed pop and circuits reconfiguration and infrastructure
contracts (pops, data centers, circuits, network equipment and maintenance) negotiations.

VoIP Server Migrations: Relocated Servers from Columbia, MD and Woburn, MA to Broomfield, CO Data Center.

GENUITY SOLUTIONS INC., Woburn, MA 1995 to 2003
(Formerly GTE Internetworking Powered by BBN a $2 billion facility-based Tier 1 Global ISP & NSP for eBusiness,
providing internet access, managed security and web hosting services; acquired by Level 3 Communications in 2003)
Director International Network Deployments and eBH Integration (1999 to 2003): Lead and motivate global Network
teams of 25 FTEs responsible for strategic planning, design, implementation and tactical operations of a JIT Global IP
Network (Cisco 7513, 6509, GSR8/12, OC3c/STM1, OC48/STM16 2.5gbps, FR, ATM Circuits) construction program in 20
countries with access in greater than 100 global markets. Challenged to facilitate technology/business integration, budget
and capital investment (CBA & ROI formulation), and strategic multi-year Plan of Record (POR) supporting annual
revenue of $62 million positive EBITDA operating cash. Simultaneously direct engineering teams and led projects.

Network Deployments: PoP infrastructure route and facilities site selection, BIA, planned, designed and
implemented backbone architecture changes to optimize capacity and availability ($80 million 3 yrs cap & exp
budget); vendor management contract negotiations and liabilities collection; engineered customer solutions and
services; fulfilled business entity, regulatory and telecom licensing requirements and manage 3
rd
party access,
circuits, peering/transit interconnects, collocation/telehousing, eyes & hands and tier 3 support.

Thiron Barr, ITIL EXPERT, PMP Page 4 thironbarr@yahoo.com

Career Highlights (cont.)

GENUITY SOLUTIONS INC., Woburn, MA 1995 to 2003

Transmission and Access Systems Planning: Managed end-to-end delivery of global transoceanic cable systems
infrastructure (Atlantic Crossing 1, Americas II, China-US, Japan-US and Southern Cross Cable Network) capacity
capital budget $22 million; expense budget $14 million). Improved budget position 15% by efficiently managing central
billing party payment process and eliminating signature delays.

Access & Integration Engineering: AOL international operations and project engineering services, IPASS & GRIC
product support, implementation and acceptance for Global Access LOB and Partner (caching, content, satellite and
wireless access) network requirements and change business justification impact assessment and compliance testing.

Integra Pan European Network Integration: Due diligence, develop network project plan to consolidate operations
of 10 Hosting Centers, expand the network upgrading 75% of sites to E3, and installing VPN and VoIP networks
connecting corporate offices and hosting centers to US - $250,000 reduction in phone service; capital and expense
budget $3 million; reduced peering and transit MRC by $400,000 annually, and 3
rd
level maintenance $1.3 million.

Amsterdam Data Center Build: Directed BCP team to assess facility risk, resilience, and security and to develop
security disaster recovery plan to standards; networking and server teams challenged to build a $7 million US model
10,000 sq. ft. international data center in Amsterdam in six months (corporate US benchmark nine months).
Completed project $1 million under budget and schedule 60% faster than the US Data Center Build team.

DWDM Deployment: Led 10-person network engineering team in technology and vendor selection, budgetary
approval ($12 million), contract formulation and network project plan development (WL connectivity, facility build outs
and customer migrations. Delivered 2.5gbps Pan European (LON, AMS, FRK & PAR) IP/DWDM network, a major
milestone in network evolution and company initial test case and predecessor to a US wide deployment.

International Network Program Manager (1997 to 1999): Managed budgets ($13 million capital & $26 million expense)
and networking teams planning, design and implementing global infrastructure projects (Circuits, Data Center and
POPs) based on capacity analysis, usage, and customer demand and facility requirements.
Led the team activating the largest transatlantic IP STM1/OC3C circuit industry-wide in 45 days, connecting London,
UK to Vienna, VA. Accomplishment released to Wall Street. Won GTE Chairmans Leadership Award

Challenged to reduce multiple onsite Data Center facility outages due to electrical infrastructure failures. Managed
vendor SOW and collocation facility relationship for power systems configuration changes, establishing a robust
stabilized facility with minimum impact to customers resulting in significant SLA savings.

Managed corporate facilities build outs, issues and third party providers. Deployed POP (Point of Presence)
infrastructure that significantly reduced direct labor maintenance costs and installed Telecom network OC48 2.5gbps
with upgraded bandwidth capability and improved electrical power systems configuration for the Data Center.

Senior Systems Engineer (1995 to 1997): Managed NEARnet and SURAnet technical projects and designed
infrastructure based on customer demand, network and capacity analysis of circuit usage, router capacity, and data
center/POP facilities requirements.


Professional Development Courses: Leadership development, leadership excellence, quality & situational leadership,
international finance & management, customer relations, operations science metrics, staff development, team building,
talent retention and development; Cloud, Cisco Internetwork Design, Data Network Design & Optimization, IT Disaster
Recovery, Network Security, IP Routing OSPF & BGP, Satellite Network Analysis & Design and Storage Technology.
References Available Upon Request