CALM

CONFIDENTIAL AND LOCAL MEDIATION

Community Mediation Skills Training
Application Form (8-10, 22-24 October 2014)

All information included in this form will be treated confidentially. Please type or write
clearly in black ink. Please use the person specification and general information to
help you complete the application form. Please do not send a C.V.

You must have permission to work/study in the UK

PERSONAL DETAILS

SURNAME:
FIRST NAME (S):

ADDRESS:


POSTCODE:
TEL (DAY):
TEL (EVE):
EMAIL:


Please tell us how/where you heard about CALM, if you have seen an advert please
state where or in which publication:


Please indicate your choice:
Attendance Certificate or
Fully Accredited Mediation Practitioner

Please remember to complete the Equalities Monitoring Form. We will separate it on
receipt from the application form. The application deadline is 9am, Monday 4
th
August.
Interviews are due to commence mid August:

CALM, Unit 10 Berghem Mews, Blythe Road, London W14 0HN
Telephone: 020 7603 4014
E-mail: info@calmmediation.org


EXPECTATIONS AND REQUIREMENTS OF THOSE UNDERTAKING THE
COMMUNITY MEDIATION SKILLS TRAINING COURSE.

CALM currently operates within the boroughs; Hammersmith & Fulham, Kensington &
Chelsea, Westminster, Brent, Hounslow and Hillingdon. If you pass the course we would
offer you the opportunity to gain experience and volunteer at CALM, subject to vacancies.
There is a 6-month probationary period. A case would generally involve two 2-hour
meetings, excluding travel time. CALM reimburses mediators out of pocket expenses.


EMPLOYMENT/VOLUNTARY WORK EXPERIENCE

Please list your current paid employment and ANY voluntary or paid work experience, starting
with the most recent.

Name of Organisation Position Held Dates




TRAINING AND EDUCATION

Please list any training or educational qualifications that you have undertaken/achieved
relevant to this area of work.

Name of Course Qualification Achieved Dates Establishment













SUPPORTING STATEMENT

Please outline why you are interested in doing this training with CALM. Please do not
exceed one side of A4.


PERSON SPECIFICATION


Understanding: of the issues which may face those living in inner-city London
boroughs.

Time Management: Punctual arrival for preparatory meeting with Co-Mediator and
meetings with clients.

Professionalism: Takes work seriously and is respectful to parties at all times.



REFEREES

Please provide the names and addresses of two people from whom references may be
obtained. Please check that your referee is prepared to provide a reference for you. Referees
should not be family relations and they should have some knowledge about your skills in
relation to the person specification.

REFEREE 1 REFEREE 2
NAME: NAME:
ADDRESS: ADDRESS:

POSTCODE: POSTCODE:
TEL: TEL:
EMAIL: EMAIL:
HOW DO YOU KNOW THIS PERSON:

HOW DO YOU KNOW THIS PERSON:


Declarations

I declare that the information provided above is true and accurate to the best of my knowledge.

I declare that I have read and accept the expectations and requirements of the role of
learner with CALM.

I understand that a false declaration would render me liable to dismissal from my role of
mediator if I choose to volunteer. For further information on volunteering, see CALM
website volunteering.


Date:


CALM
EQUALITY POLICY


Statement
CALM (Confidential and Local Mediation) positively welcomes and aims to support the
growing diversity of the community we serve and the people we employ. Our diversity is our
strength and we are committed to providing services to our many different communities, by a
workforce that reflects the diversity of society.
We also acknowledge that we live in an unequal society in which many people face
discrimination. CALM believes that equality of opportunity and freedom from discrimination
are fundamental human rights. We actively oppose all forms of discrimination and are
committed to the principle that no person shall face discrimination by being treated unfairly or
being denied access to services or employment opportunities.
People speak many different languages, have different backgrounds and have different
needs. We try to recognise those different needs and provide services that meet them.
We will not discriminate (indirect and direct) on the grounds of race, gender, gender
reassignment, marital status, being a lesbian or a gay man, age, religious beliefs, HIV status,
or disability (covering sensory and physical disabilities, learning disabilities and mental health
status).
Discrimination as outlined above and harassment is unacceptable and contrary to our explicit
aim of providing quality services and recruiting and retaining diverse staff.
CALM recognises its responsibilities under the following equalities legislation and related
Codes of Practice:
The Sex Discrimination Act 1975 ( updated 1986 )
The Equal Pay Act 1970
The Race Relations Act 1976 and ( Amendment ) Regulations 2003 and
The Race Relations ( Amendment ) Act 2000
The Disability Discrimination Act 1995 and Amendments
The Human Rights Act 1998
All European regulations and Directives
The Equality Act 2010
Through European Employment Equality regulations, CALM recognises its responsibilities to
promote equal opportunities in employment.

Equality and diversity are majority issues, which concern the whole community:
Old people
Young people
Women
Men
White, Black and Minority Ethnic individuals
Faith groups
Disabled individuals
Lesbians and Gay men
Gender reassignment individuals
Quality means equality in the services we plan and provide, and in the staff we employ to
provide those services. We cannot achieve our aim of providing good quality well managed
services unless we take into consideration the diverse needs of all sections of our
communities and aim to become an organisation with a well developed workforce, which is
able to respond to those needs at all levels.
We will build on the strengths of diversity and communicate with staff and our local
communities to achieve a shared understanding of the local and national contexts within
which we all work or live. This is key to all people who live, visit and work in the boroughs
feeling safe and being able to take pride in a borough which values and respects its growing
diversity and promotes good relations between all sections of its communities.
We intend to promote equality, value diversity and prevent discrimination through our roles as
Service Provider
Employer
Community Leader
This comprehensive equality and diversity strategy demonstrates how we intend to
progressively achieve this through a programmed audit, review, impact / needs assessment,
development of equality objectives and outcomes, monitoring, consultation, scrutiny and
changes to how we work. This will be undertaken as part of a programme of continuous
development and mainstreaming of equality/diversity considerations throughout the
organisation.


EQUALITY MONITORING
CMS Oct 2014

Please could you complete the following form that helps us monitor and evaluate the
way our recruitment and selection process operates in terms of equality. The
information received will only be used for monitoring statistics.
Please tick the most appropriate boxes below.

Date:
Gender:
Female
Male
Other


Ethnicity. Please indicate your ethnic origin by ticking once both list A and list B.
List A

List B

White British
Black Irish
Asian White European (state)
Oriental Other European
Mixed Racial Origin African
Other(please state below) Caribbean
Indian
Pakistani
Bangladeshi
Chinese
Other (please state)
Age
Under 18

46 60

18 30 61 75
31 45 Over 75
Disability

Yes No
Do you consider yourself disabled?
Please specify sight, hearing, mobility,
dyslexia, etc


Thank you.

SKILLS AND QUALITIES
OF A MEDIATOR



SKILLS:

Listening and general communication
Giving people space to say what they need to, feeding back accurately what they say, asking
appropriate, encouraging questions and gathering facts effectively.

Summarising
Being able to gather together and re-present facts, feelings, issues and ways forward.

Building rapport
Creating the feeling in other people that their thoughts and feelings are understood, giving
them a chance to make their own decisions, at their own pace, and demonstrating a real
interest in helping parties resolve their dispute.

Assertiveness
Being clear about your own needs and being able to express them to other people without
putting down the other person.

Facilitation
Assisting other people to communicate, listen, and express emotions and concerns.

Problem-solving
Finding out facts, identifying problems, looking at what can be done about them, and working
out plans of action.

Conflict management
Staying calm, being assertive, encouraging communication between parties when emotions
are running high, defusing anger, acknowledging and responding to strong feelings, keeping
positive.

Presentation skills
Able to put across ideas, create summaries in ways which help people build understanding.
Realising the effectiveness of verbal expression, gesture and body language in
communication with the parties and using them appropriately.

Management of the mediation process
Able to put together a variety of skills, provide a structure for the parties, and keep control of
the process.


QUALITIES:

Understanding of situations and people
Has experience with people, some understanding of various different kinds of behaviour, the
necessary substantive knowledge of the issues, and a familiarity with relevant rules or
guidelines.

Ability to learn from experience
Self-awareness, an understanding of others, and a willingness to build on knowledge.

Genuineness
Honesty, knowledge of ones own strengths and weaknesses.

Openness to other people
Respect, understanding of differences and an awareness of own prejudices.

Impartiality
Is concerned about the outcome for both sides and has ability to demonstrate that to the
parties.

Self awareness
Pays attention to own feelings and behaviour so not to treat the parties unfairly without
realising it.

Flexibility
The ability to change the process in order to meet the needs of each situation.

Balance
Has the ability to be aware of own feelings, and balance them with the needs of the situation;
can match the need for authority and control with a concern for the parties.

Commitment to equal opportunities
A willingness to build an understanding of how isms such as racism, sexism and ageism play
a part in disputes between people, to be aware of different cultural needs, and to work with a
diversity of clients and colleagues in an even- handed non-discriminatory fashion.

Analytical ability
Has the ability to assess realistic chances of change and agreement; knows when to stop and
when to continue.

Creativity
Ability to come up with ideas, try different ways of working where necessary, and be flexible to
changing situations.

Professionalism
Takes work seriously, is prepared and on time, is respectful to parties at all times.