Summary:

Over 3 years of total work experience with around 2 years as SAP CRM
Functional consultant specific to Marketing Methodologies / Sales along with
additional cross-functional e!erience in other areas as Sales and
"istri#ution $S"%.
Extensive and highly regarded Solution &!ertise in SAP CR with a well
!alanced "ix of Managing' and Strategy
Expertise in Configuring Sales odule #Setting up (!!ortunity Management
and Acti)ity management.
$"ple"ented SAP CR Service for Ser)ice Management.
%nowledge of *nteraction Center we# client and *nteraction center winclient
&orked on full i"ple"entations life cycles.
Experience on the middleware settings #etween R/3 and CRM
Experience on the A!!lication +inking &na#ling
Professional &!erience:
Presently working as a SAP CR Functional Consultant on the Cul 'ec Soft Pvt.(td.
Pro,ect $-%
Client : Confidential
Role: SAP CRM Su!!ort Consultant
Res!onsi#ilities:
'he scope of the pro)ect was to provide the support to already i"ple"ented SAP CR
"odule * to leverage the usage of SAP CR "odule
+andling tickets in various degree of severity assigned !y +elp desk at level three
&orked on incident' Ser)ice Re.uest' P/* 0 change re.uest to support operations.
&orked on P,$ and Change anage"ent to support day-to-day operations
Re-configured re.uired setting for "anaging $ntegration of SAP 1uman Ca!ital
Management with SAP Customer Relationshi! Management
Resolving issues $*ncident or SRs 2icket% and .ueries fro" E"ployees support day-
to-day o!erations of 1R.
aintaining the pro!le"s that arise fro" End user /e"ployee interaction center agent0
on production Sever +R $ssues
Support transports to production as re.uired for 1ew demand3
Client interaction2 understanding the re.uire"ents and working on client3s re.uire"ents.
Re-configured different profile for "aintaining C*C !rofile3
Re-configured the define profile for em!loyee search in $C * Ad)ust E"ployee Search.
Re-configured E"ployee re.uest fro" &m!loyee Self Ser)ice3
Re define the Activity processing in agent in#o in E"ployee $nteraction center.
Pro,ect $2%
Client : Confidential
Role: SAP CRM 4unctional Consultant
CR Sale !usiness process auto"ation with R45
Res!onsi#ilities:
Configured co"plete ,usiness Partner structure2 for Channel anage"ent which
includes creating roles and "aintaining relationships
Created organi5ation data !rofile for Sales order
Configured partner deter"ination procedure2 status profile and assigned the sa"e to
transaction types
6efine opportunity group2 priority2 origin.
$n custo"i7ing 6efine sale cycle * sale stages as per as !usiness processes of clients.
aintained Co!y control for different transaction types so that users can create follow
up transactions fro" proceeding transactions
6efined item categories and "aintained the ite" category deter"ination.
6efine catalogs2 code2 codes group * su!)ect profile for "aintaining activity reason *
status reasons for activities
&orked on Status management
$nvolved in configuring the 2erritory Management2 'erritory hierarchy levels2 attri!utes2
partner deter"ination procedure2 etc.
Configured o!!ortunity management and lead management
6efine opportunity assess"ent !y defining .uestionnaire
&orked on i"ple"enting pricing conditions !y esta!lishing Pricing Procedures through
the creation of condition ta#les' access se.uences and condition ty!es3
$nvolved in settings related to re!lication of transaction types fro" CRM to ECC
&orked to migrate the Master data fro" legacy syste"s to SAP CR Syste"s.
$nvolved in giving the training to end users
$nvolved in Post 6o-+i)e hand over and support
Client : Confidential
Role: SAP CRM 4unctional Consultant
Custo"i7ed Marketing Planning' Cam!aign Management' Customer Segmentation
and +ead Management
&orked on creating arketing Planner2 arketing Plans and E-ail Ca"paign.
Configured the marketing attri#utes
$n custo"i7ing define different ca"paign type2 tactics * o!)ectives3
$nvolved in /usiness Partner Segmentation using seg"ent !uilder.
Configured lead management that included creating .uestionnaire and assigning
.ualification
Responsi!le for Setting up Partner functions and !artner determination !rocedures3
Assign graphical profile id to the different "arketing plans at different status.
$n custo"i7ing assigning product to "arketing ele"ents.
$n custo"i7ing define priorities * co""unication "ediu"2 "ethods.
Custo"i7ing for archiving "arketing pro)ect2 define residences days for individual
"arketing o!)ects.
Creating status profile2 create user status setting per status for getting approval at
different stages of ca"paign.
Configure action profile for "arketing planning for trigger events for different workflows for
ca"paign auto"ations.
Configure Content "anage"ent for creating * i"port various docu"ent during
ca"paigning
$SAP CRM Ser)ice A!!lication%
*m!lemented SAP CRM Ser)ice for Ser)ice Management3
$n Custo"i7ing define valuation type2 service type2 account indicator.
$n Custo"i7ing define $!ase categories * $nstallation rule.
$n Custo"i7ing define default setting for e.uip"ent replication fro" R45.
$n Custo"i7ing assign partner deter"ination procedure to $!ase categories.
Creating status profile for $!ase
$n Custo"i7ing assign transaction type * ite" category for processing $!ase for sale order.
$n Custo"i7ing define organi7ation odel * assigning various attri!utes to the" according
to client !usiness Process for services processing.
aintain organi7ation data 6eter"ination Profile for service.
aintains of 1o. range for ,P creation * assigning it to grouping.
6efine different condition type for service according to client re.uire"ent.
Create different pricing procedure for service transition * service contract.
6efine pricing procedure deter"ination
6efine date profile for service
aintain nu"!er range for service transaction.
Assigning ite" categories for !illing.
6efine transaction type for service order * ite" Category for service order ite".
6efine ite" category deter"ination.
6efine setting for service confor"ation * ite" category deter"ination.
6efine setting for services S(A contract * define ite" category for the sa"e.
Configure action profile for service processing.
Activities "anage"ent for the execution of ca"paign through $nteraction Center.
6efine nu"!er range for sale docu"ents.
6efine copy control for transition type * ite" category.
6efine ite" category deter"ination when copying.
6efine replicating service characteristics relevant to controlling.
Configured Middleware
CR onitoring8 iddleware 'race.
9ueue "onitoring /$n!ound * Out!ound 0
Analysis of "-,doc "essage.
Creation of o!)ect 'ype site in Ad"in Console.
$nitial 6ownload of ,usiness * Custo"i7ing data fro" R45 to CR
Configure different o!)ect class of "iddleware according types of data transfer.
&ducation 0 Certifications
Bachelor Degree from PTU Jalandhar India.
Personal "etails
Current C2C : 738 lacs
&!ected C2C : 38 9