CURRICULUM VITAE

With the help of my persuasive and motivational skills I wish to work in a

competitive and challenging work environment where, I have the
opportunity to utilize my skills and potential to the maximum level and
make my contribution towards achieving the business goals of the
organization
SUMMARY OF SKI LLS
An exceptional planner with distinctive abilities in managing franchisee operations and
accelerating revenue generation and improving customer loyalty levels.
Exceptional skills in communication, presentation with demonstrated abilities in team
building for achieving long-term and short-term objectives.
PROFESSI ONAL EXPERI ENCE
A competent professional with more than 3 years of SAP experience in
Customer Relationship Management (CRM).
urrently, associated with NANOSOFT CORPORATION, a !" based #$ into
E%& solutions, as SAP CRM Funtional Consultant!
Expertise in Mar"eting # Sales proess 'unctionalities.
"uccessfully carried out $ full life yle implementation for a !" based
#$.
%&ellent analytial, organisational, planning s"ills with demonstrated
abilities in leading motivated teams towards achieving organisational goals.
An e'eti(e ommuniator with exceptional relationship management skills
with the ability to relate to people at any level of business.
FUNCTI ONAL SKI LLS
As a process team member, (nvolved in "A& %# ustomi)ing *
(mplementing.
(nteract with lient for re+uirement gathering, system study * analysis.
&articipating in ,A& analysis * preparing %e+uirement -ocument for client
approval.
"A& %#, &roject &reparation and involved in blue printing for customi)ation.
!nderstanding business process, business objective of the client.
(ntegration with other modules, integration testing * extending &ost ,o-live
support, including training support to end.
.uilds a strong relationship with business experts and translates business
re+uirements into system re+uirements and system settings
(nvolves in implementing solutions, advising and supporting system users.
Excellent communication, interpersonal, and presentation skills. Able to
translate business objectives into clear functional and technical re+uirements.
WORK EXPERI ENCE
NANOSOFT CORPORATION ) *une +, - Till .ate
%mployer/s pro0le / 0he ompany1s principal activity is to provide business and
information technology services. 0he ompany operates through 2ve segments/
ompany "ervices segment provides software and hardware and global outsourcing
services. 3ardware &roduct segment comprises of "ystems and 0echnology ,roup
which provides business solutions re+uiring advanced computing power and storage
capabilities. "oftware segment consists of middleware and operating systems
software. 0he onsulting ,roup provides Enterprise applications and solutions to
(ndustries and ompanies of %epute.
4ur 4utsourcing group provides +uality Engineers and onsultants to 'ortune 566
ompanies. 0he ompany ventures in developing, manufacture, license and support
a wide range of software products for a multitude of computing devices. (ts operating
in wide segments/ lient7 "erver and 0ools, (nformation 8orker, .usiness "olutions,
#obile and Embedded -evices and 3ome and Entertainment. 0he software products
include scalable operating systems for servers, personal computers and intelligent
devices7 server applications for client or server environments7 information worker
productivity applications7 business solutions applications and software development
tools. (t also provides consulting and product support services. (t trains and certi2es
system integrators and developers.
Pro1et2$ .etails
Client Name ) A3i3as
Role ) Funtional Consultant 2 SAP CRM!
SAP 4ersion ) My SAP CRM ,!+
5usiness Area ) CRM
Team Si6e ) $7
8oation ) Ne9 .elhi
R%SPONSI5I8ITI%S)
In(ol(e3 in un3erstan3ing of :usiness proess an3 :usiness rules!
Carrie3 out CRM master 3ata on0guration for :usiness partners,
pro3uts, an3 organi6ational struture!
;or"e3 on organi6ational 3ata 3etermination rules!
;or"e3 on :usiness partner integration :et9een R<3 an3 CRM :usiness
partners!
;or"e3 on num:er range strategy for :usiness partners an3 sales
3ouments!
;or"e3 on segment :uil3er to reate target groups :ase3 on attri:utes
of :usiness partner/s master 3ata!
Con0gure3 sales transations an3 item ategories!
Con0gure3 partner 3etermination proe3ure!
Con0gure3 ati(ity reasons 9ith spei0 to partiular sales transation
types!
Con0gure3 inompletion log for the sales transations!
Create3 CRM organi6ation mo3el!
5ase Customi6ation)2
(nvolved in creation and customi)ation of 5usiness Partners! reated number
range and grouping, di9erent roles for maintaining .usiness &artners, create
regions, and con2gured 2eld setting as well as visual con2guration tools :;0).
reated .usiness &artners relationship in various groups and maintained it as per
re+uirement customi)ation of business partners included maintaining the forms of
address, data origin and status management.
reated 5P Relationship Category as per client re+uirement.
(mplemented Organi6ation .etermination Proe3ure (O.P=, action pro2les
to relevant transaction types for automatic partner processing.
-e2ne rules to determine the 4rgani)ational unit responsible and assign speci2c
attributes to the organi)ational units and also link to hierarchies to form
functional relationships.
'ormation of organi)ational model includes divisions, distributions, tupple and
maintenance of the sales area data for carrying out the sales process of an
organisation, create position, user and assign it to organi)ation model assign
attributes to position.
ustomi)ed Partner .etermination proe3ure (P.P= using access se+uence,
status pro2le, text determination procedure, and item category determination and
used in appropriate transactions.
Territory Management, ustomi)ed territory hierarchies, ategories, ;alidity
&eriod and .usiness &artners, subse+uently assigned to the hierarchy nodes in
the 4rgani)ation !nit.
Copying ontrol and incompleteness check for transaction.
"etting for opportunity as sales assistance, buying centre, opportunity group,
opportunity priority and origin.
ustomi)ed the Transations :business activities, lead, opportunity and
+uotation). ustomi)ed and on2gured partner determination procedure, status
pro2le, 4rgani)ational data pro2le, and date management. opying ontrol in
0ransaction.
"etting for lea3 as lead +uali2cation, group, origin, priority and +uestionnaire.
on2gured Opportunity Management with sales cycle to control sales process.
#anaging Actions both in transactions and marketing planning. As per
+uali2cation level converted lead to opportunity through copying control
procedure.
ustomi)ed the 5usiness Ati(ity by creating action pro2le. ustomi)ed Tas"
Management.
ustomi)ed and con2gured Ation Pro0le as per user criteria for 0ransaction,
#&#, and Activities etc.
ustomi)ed Pro3ut hierarchies, ategories, reated Attributes, "et types,
Assigned Attributes to set types further assigned set types to the hierarchy and
categories and then to the product. on2gured additional relationship to the
product.
Sales)2
reated and customised lead.
-e2ne the transaction types, item categories * item category determination
!nder partner determination procedure de2ning access se+uence, &-&, partner
function * assigning &-& to transaction type.
<ualifying lead into opportunity, customising sales cycle phase, phase analysis,
assigning phase to opportunity.
!nder opportunity did settings for opportunity group, origin and priorities
ustomised sales <uotation, sales order as per client re+uirement.
opying control, 'ollow-up transaction.
opying of business activity and task and assigning them to various phases of
sales process.
Mar"eting)2
8orked with marketing plan * ampaign management, maintained marketing
activities and campaign promotion.
ustomi)ing and assigning status pro2le, action pro2le, target group * 2eld
grouping to campaign.
ustomi)ing mail form * assigning mail form to campaign and execution of
campaign.
8orked in marketing planner in creating marketing programs, marketing plans
and campaigns * maintaining marketing calendar.
ustomi)e the campaign types, objectives, tactics, and authori)ation.
!nder segmentation maintain product attributes for products.
reated * maintaining external list in external list management.
=ead creation, +uali2cation and despatch lead to sales order.
-e2ning +uestioners, de2ning determination for +uestionnaire and assigning
+uali2cation level to +uestionnaire.
IC ;e: lient
-e2ned ( 8eb client pro2le, framework pro2le and assigned it to organi)ation
structure as per client re+uirement.
-e2ned $avigation .ar &ro2les. on2gured $avigation .ar and 0ransaction
=auncher by integrating new buttons into $avigation .ar.
on2gured 0oolbar by de2ning new toolbar buttons and toolbar pro2le.
;e: >I
-e2ned $avigation .ar &ro2les. on2gured $avigation .ar and 0ransaction
=auncher by integrating new buttons into $avigation .ar.
on2gured 0oolbar by de2ning new toolbar buttons and toolbar pro2le.
Assigning work centre * work centre link groups to navigation bar pro2le.
Assigning logical links * direct link to navigation bar pro2le
Mi33le9are
#aintain %' destination for %>? system.
(nvolved in uploading customers from %>? source system to %# in data
exchange.
(nvolved in activating outbound +ueues in %>? and inbound +ueues in %#.
(nitial download of %>? related data and its monitoring.
Pro1et27 .etails
Client ) ;hirlpool Corporation >SA
5usiness Area ) CRM
Role ) *r! Consultant -SAP CRM Support
SAP 4ersion ) My SAP CRM ?!+
Team si6e ) @
REPONSIBILITIES:
#y responsibilities included as a part of my sap %# "upport team included. 0he
scope of &roject was to provide the support to already implemented SAP CRM
MARA%TINB AN. SA8%S Mo3ules!
%e-reated business partners in di9erent roles, maintained 2eld settings,
con2gured visual screen tools. reated business partner relationships in various
groups and maintain it as per re+uirement.
%e-ustomi)ed organi)ation data pro2le as well as partner determination procedure
using access se+uence and used it in the new created transaction type.
%e-'ramed marketing plan, campaign management, customi)ed campaign types,
objectives, tactics * segmentation of business partners.
!nder the product management, my assigned role involved deletion the obsolete
product list and addition of new products in the list.
%e-on2gured the target groups with business partner segmentation, lead
management, customi)ation of lead origin, priorities * lead groups
Add new sales org in org structure, and made product enhancement.
EDUCATI ONAL QUALI FI CATI ON
MBA(crm
&marketing
management)
&assed from $ational (nstitute 4f #anagement, #umbai
AME &assed from ((A &unjabi .agh :west) $ew -elhi !nder -,A $ew -elhi
XII
th
Standard
Passe3 from *#A State 5oar3 of Shool of %3uation
O
THER SKI LLS
Excellent &resentation skills
Excellent written, verbal, and interpersonal communication skills
Excellent -eployment skill
Customer Relationship & Man Management Skill
TARGET JOB AND ORGANI ZATI ON
SOUGHT
My ideal ob gives me the opportunity to exercise all my talents to the
direct bene!t of my organization, and helps me create a niche for myself at
all levels, at all times"
#nd towards this, My $rganization should exhibit a high degree of
professional and humanitarian integrity and o%er me suitable growth
prospects to complement my honesty and progressive curiosity"
Target Job Location: (ndia
PERSONAL I NFORMATI ON
REFERENCES
I declare that all information present herein lies true to the best of my knowledge.
Date:
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