To,

M/s SUNIL
NO:82,6
TH
CROSS
KGF MUNIREDDY LAYOUT
BANGALORE-48
Su!"#$ : O%%"& %o& Cou&'"& ()* C(&+o S"&,'#"s
Thank you for the kind courtesies extended to the undersigned during the recent visit to your office. Further to the
discussions had with you, we are submitting the commercial proposal for your consideration & approval.
DTDC Courier & Cargo td. !DTDC" was incorporated in #$$%. &ithin a span of #' years, through its business
associates DTDC expanded its delivery network across the length & breadth of the country, thereby creating the
nation(s argest Domestic Delivery )etwork. Today DTDC is the second largest *ndian company in the +xpress
industry, with a group turnover of ,s.#,'%% -illion in fiscal .%%/0%', the company en1oys a market share of over
,s.2,%%% -illion. DTDC is also credited with pioneering the franchisee concept for the courier industry in *ndia, and
today has the largest franchisee network.
3ead4uartered at 5angalore, with 6 of its 7onal 8ffices at Delhi, 9olkata, Chennai & -umbai, DTDC currently serves
around #%, %%% pin code areas and has over 6,%%% franchised outlets supported by more than #/: offices which
includes its ,egional 8ffices, ;rea 8ffices, 5ranch 8ffices, 8perational 3ubs and <ub05ranches. DTDC has proved
itself to be the )ation(s argest Domestic )etwork. 5eing the pioneer of franchisee system in the courier industry
DTDC has given entrepreneurial opportunities to over 6,%%% Franchisees
DTDC has extended its service network to the overseas market and provides services to worldwide destinations
using its own branches and international associates at prime gateways like =<;, =9, <ingapore, =;+, )epal,
5hutan, 5angladesh, <ri anka & 3ong 9ong. Thanks to its strong *T infrastructure, the company is able to deliver
over ## million consignments a month to customers across the world. To support its ambitious growth plans both in
organic and inorganic in the +xpress Distribution and Cargo segment, in February .%%> DTDC has entered into an
association with ,eliance ;D;? ?roup, and has on its 5oard, a Director from ,eliance.
&ith its vision of becoming the @-os$ (*-'&"* ()* su##"ss%u. "/0&"ss *'s$&'u$'o) #o-0()1 ') I)*'(A DTDC
constantly endeavours to meet & exceed customers( expectations of service levels. The system employs cutting edge
technology and in0house developed software, aimed at achieving greater Customer Delight. The Company has an in0
house0designed )ation0wide Tracking <ystem, with a messaging system & e0mail interface connecting the
CompanyBs ,egional 8ffices and ma1or branches. Today, it has all its terminals across the country connected to a
&ide ;rea )etwork of numerous <ervers, processing data & exchanging information round the clock.
Consistently keeping abreast of technology, DTDC utiliCes *nfo0Tech as its virtual vehicle to capture data & provide
timely and accurate information on the movement & delivery status of consignments, which is accessible through
various digital modes of DTDC &ebsiteD 2223*$*#3#o-, -obile Telephony !SMS 4565847824949" & DTDC(s in0
house0developed Track & Trace Facility !CTBS & ITBS".
&ith its operational expertise, coupled with technological excellence, DTDC has consolidated its position in the cargo
space, by offering custom0made solutions, thereby partnering with large organisations from manufacturing,
technology, banking and healthcare segments, to name a few. Custom0made solutions include forward & reverse
movements of replacement E defective spares besides transportation & delivery of finished goods, using its robust &
dynamic multi0modal network. DTDC(s gamut of cargo services, apart from point0to0point delivery to warehouses,
also includes door0delivery to end0customer, thus extending to the customer, the (*,()$(+" o% :1&'* s"&,'#"s o%
o$: #ou&'"& ; #(&+o.
8ur motto has always been to offer @<(.u" %o& Mo)"1 S"&,'#"A to our clients and our services are complimented by
competitive offers. 8ur high 4uality of service, backed by our state0of0the0art information technology infrastructure,
coupled with attractive rates has made DTDC the unanimous choice amongst customers.
&ith its expertise in the Courier & Cargo industry, DTDC offers Domestic <ervices through both <urface & ;ir mode
of transport. ightweight, express consignments are airlifted on premium flights, while heavyweight, non0document
consignments are moved as cargo by ;ir or <urface !,oad & ,ail" mode.
;nnexures enclosedD
A))"/u&" -6: Do-"s$'# S"&,'#"s - =&o*u#$s ; R($"s
A))"/u&" > 2 : S3O3= ; S3L3A3 %o& S:'00')+ T:&ou+: DTDC
A))"/u&" > 8 : =(0"&2o&? ; Do#u-")$($'o) Fo& =(&#".s / No)-Do#u-")$s
A))"/u&" 4 - T"&-s A)* Co)*'$'o)s
8n your perusal of our above S"&,'#" O%%"& and the enclosed A))"/u&"s and subse4uent confirmation from your
end on the same, we will commence our business within a week(s time. 8n your confirmation, the above given
special rate offer will be applicable to Think <oft on a national basis for a period #. months from the date of
commencement of business. 9indly note that our special commercial offer submitted herein is open for your
confirmation within a 2%0day period.
;fter your confirmation, we will submit you the followingD
DTD N($'o)(. Ho.'*(1 L's$ > Y"(& 2995
L's$ o% IATA B())"* ; R"s$&'#$"* I$"-s
L's$ o% I$"-s C.(ss'%'"* (s D()+"&ous Goo*s @0&o:''$"* %o& #(&&'(+" 1 #ou&'"&A
A))"/u&" -6: Do-"s$'# S"&,'#"s - =&o*u#$s ; R($"s
COURIER ; CARGO MODE
DTDC Do-"s$'# E/0&"ss S"&,'#"s: +xpress <ervices designed to cater for your time0sensitive documents &
parcels within *ndia. To fulfil your courier needs for despatches to consignees within your own City, <tate, 7one &
rest of the country, thereby enhancing your mailroom management.
Destination Upto 250 Gms
Addl 250 Gms & Part there of
Within City ,s.#:.%% ,s.'.%%
South ,s.2%.%% ,s.#:.%%
North ,s.:%.%% ,s..:.%%
Transhipment ,s.>%.%% ,s.2:.%%
CARGO MODE
DTDC Su&%(#" C(&+o: <urface Cargo <ervices to optimise your transportation charges, whilst offering the
benefit of door delivery to your consignees across the country.
Destination
ate per !ilo
"y Air "y Surfa#e
Within City ,s.2:.%%0 0
South ,s.6:.%% 0
$etros ,s.':.%% ,s.6%.%%
est of %ndia ,s.$:.%% ,s.6:.%%
Spe#ial Destinations ,s.#.%.%% ,s.:%.%%
Bo)" &est,
)orth,
+ast &
<outh
M"$&os -umbai,
Delhi,
9olkata,
R"s$ o% I)*'( +xcludes <pecial Destinations
S0"#'(. D"s$')($'o)s <pecified ocations in
Fammu & 9ashmir,
3imachal Gradesh,
;ndaman &
)orth0+astern <tates of *ndia
D'0.o-($'# S"&,'#"
D"s$')($'o)s
5esides <pecial Destinations, selected locations will be serviced as
HDiplomatic <ervice DestinationsH, towards which Diplomatic Charges
will be applicable
Su&%(#" Mo*" R"s$&'#$'o)s <urface -ode of services are not available to
;gartala !Tripura" &
Gort 5lair !;ndaman"
M')'-u- C:(&+"(."
C"'+:$
: 9ilos will be the -inimum Chargeable &eight for ;ir Cargo & <urface
Cargo services
<o.u-"$&'# C"'+:$ Following formula will be applied for calculating Iolumetric &eight of
consignments which are odd0siCed or bulky in girth
ength x 5readth x 3eight in Centimetres divided by a factor of
>%%% for ;ir mode
ength x 5readth x 3eight in Centimetres divided by a factor of
>%%% for <urface mode
M(&')" I)su&()#" Coverage will be done by consignor
T(/"s ; L",'"s ;bove rates are exclusive of taxes, levies & surcharges.
Fuel <urcharge applicable J .%K
<ervice Taxes as applicable
*t has been DTDC(s constant endeavour to understand its customers( re4uirements and provide products & services
in alignment with such needs. &hile DTDC has been offering products to suit all its customers, it has also been
continuously researching in developing new products & services, which provide its customers the added advantage.
&e have been conducting periodic market studies to gain further insights into our customer re4uirements, which help
us in product design & development. <ubse4uent to a recent study we have conceptualiCed, designed & developed a
product to offer guaranteed delivery. ;s part of its product development initiative, DTDC has now designed a
premium product keeping in mind the customers( needs towards safe & swift delivery of important & time sensitive
consignments. ;s a result, DTDC has now launched @*$*# plusA to serve and fulfil customer expectations for
committed deliveries. ?iven below for your kind perusal are the key features & benefits of *$*# plus& ;lternately, you
could log on to our website 2223*$*#3#o- for more information on this product.
=.us F"($u&"s
?uaranteed )ext 5usiness Day E <econd 5usiness Day DeliveryL
#%%K -oney 5ack ?uarantee if not delivered within committed delivery period
=.us S"&,'#"s
C'$1 Plus M )ext 5usiness Day N)5DO Delivery available within the Pplus( cities to select pincodes
Bo)(. Plus M )5D Delivery available within )orth, +ast, &est & <outh 7ones to select pincodes
M"$&o Plus M )5D Delivery available between the > metropolitan cities of Delhi, 9olkatta, -umbai, 5angalore,
Chennai & 3yderabad
N($'o)(. Plus M )5D Deliveries available between the 6 Cones to select pincodes at non0metro locations
No$": -
;vailable for Documents & Garcels N*n conformance to *;T; guidelinesO
;vailable up to a maximum weight of .: kilos N;ctual or Iolumetric &eight, whichever is higherO
)ext 5usiness Day E <econd 5usiness Day Delivery means any consignment picked up on day one will be
delivered on day two, barring unforeseen circumstances !including force ma1eure" and provided that day of
delivery does not fall on a <unday, public holiday or any local holiday at the destination city
;cknowledgement of uni4ue product identity
Customers( willingness to pay a premium for assured delivery
)eed for extending assured delivery with money back guarantee to a larger number of destinations beyond the
listed dtdc plus lanes
;ssured Delivery only for )5D lanes has created an opportunity in the market for destinations beyond dtdc plus
locations
<ervice becomes a <5D !<econd 5usiness Day" assurance based onD
o the distance
o availability & mode of transportation
o location of the end-mile destination
Customers appreciate this reality & look for an assured service that is available as <5D
<o Q (please read overleaf)
Q to address the market needs of ,each along with ;ssured Delivery, yet another Gremium +xpress Groduct
has been created by DTDC
This premium product *$*# 'lue was
created by DTDC for its customers to go ahead & experience the same assurance of *$*# plus. Features & benefits
of the . Gremium Groducts from DTDC, which are available for consignments up to .: kilos are given below along
with the pricingD
K"1
F"($u&"s
*$*# plus
Assu&"*
D".',"&1
NBD @N"/$ Bus')"ss D(1A
699D Mo)"1-
B(#?-
Gu(&()$""
Y"s
L()"s
S"&,'#" $o M"$&os ; M(!o& #'$'"s
C'$1 =.us
Bo)(. =.us
M"$&o =.us
N($'o)(. =.us

(SC 20) and

Ser*i#e ta+es
,+tra
=.us
S"&,'#"s U0$o 799 G-s 6 KG
C'$1 =.us Rs89399 Rs387399
Bo)(. =.us Rs3629399 Rs3689399
M"$&o =.us Rs3669399 Rs3229399
N($'o)(. =.us Rs3659399 Rs3269399
O$:"&
Co--o)
F"($u&"s
T(-0"&-0&oo% S"#u&'$1 =ou#:
E-('. / SMS A."&$s
D"*'#($"* =&"-'u- =&o*u#$ T"(-
; -()1 -o&"E
=RIME TIME =LUS
*t is our great pleasure to observe an adorable patroniCation of our valuable customers towards our both
premium products, *$*# plus & *$*# 'lue and as it has been our constant endeavour to understand our
customers( need and provide products & services in alignment with such needs. 3ence, DTDC has
enhanced the product @*$*# plusA to serve and fulfil customer expectations for committed deliveries by
Time frame and launched F=T=G, Time bound services, to offer Time 5ound Griority +xpress <ervices in Time bound services, to offer Time 5ound Griority +xpress <ervices in
all -a1or -etros with -oney R5ack ?uarantee all -a1or -etros with -oney R5ack ?uarantee. ?iven below for your kind perusal are the key features &
benefits of F=T=G& ;lternately, you could log on to our website 2223*$*#3#o- for more information on this
product.
='#?u0 ; Cu$-O%% T'-')+s
DTDC will pick up consignments only which are destined to the serviceable locations within the DTDC
network !as published in the DTDC website, www.dtdc.com "
DTDC will communicate to Think <oft, if any of our serviceable locations are temporarily withdrawn
from our network !due to political unrest, natural calamity, or any other force ma1eure reason"
Gickups will be on a mutually agreed, pre0determined time E fre4uency
Complete and accurate address with contact details of your pickup locations across the country to be
furnished by Think <oft 3S at 5angalore
Customer to adhere to the cut0off timings as prescribed by DTDC locally at each of the user0locations
o For e.g., Ex-BL to !o"thbo"nd cities & #etros (B$#, %EL, &&'), the c"t-off time for pic("p of consignments is ).*+
p.m.
*n case your consignments are not ready within the prescribed cut0off timings, the same will be
connected by the next day(s earliest mode of transportation
I3 =(#?(+')+
Customer needs to ensure that the )on0document consignments are packed in transit0worthy
packaging.
During monsoon seasons, customer to reinforce the exterior of the packages with appropriate
packaging options !e.g., shrink wrapping"
;lternatively, DTDC will also provide additionalEsecondary packaging for non0document consignments,
if they are picked up at least . hours before the prescribed cut0off time
II3 A*:"&")#" $o =(0"&2o&? ; Do#u-")$($'o) Fo&-(.'$'"s
Gaperwork & Documentation for Garcels to be in strict conformance to A))"/u&" - 8
Gaperwork & Documentation for Garcels needs to be provided by the shipper !& consignee, wherever
applicable" meeting all the statutory re4uirements
DTDC will not take responsibility towards delay E clearance of goods from the regulatory authorities due
to inade4uate or deficient paperwork & documentation
;ny penalties E fines levied by the regulatory authorities due to inade4uate or deficient paperwork
should be paid by the <hipper or Consignee of Think <oft
III3 U)*".',"&"* Co)s'+)-")$s > D's0os(. A#$'o) / RTO @R"$u&) To O&'+')A =o.'#1
;fter making sufficient delivery attempts at the destination, if consignments remain undelivered !due to
reasons like inade4uate address, incorrect contact no, consignee not available at given address,
consignee moved out of given address, etc.,", following disposal action needs to be takenD
#. <hipper to provide ;lternate Consignee ;ddress, Contact )os
.. 8n shipper(s written E email re4uest, consignment can be shipped backed to sender, for which
return charges will be levied
Consignment will be abandoned, if the above disposal action is not confirmed by shipper within :
business days of intimation
I<3 H".0 D"s? ; C(s" Es#(.($'o) =&o#"ss
8n your confirmation of our service proposal & commercial offer , we will provide you contact
details of the 3elp Desk designated for Texas *nstruments along with the Case +scalation -atrix.
<3 D".',"&1 S$($us R"0o&$s > So.u$'o)s / O0$'o)s
8n a monthly basis, DTDC Channel Gartner will email Digital Delivery <tatus ,eports !in -< +xcel
format" to Think <oft *ndia
For specific consignment status, Think <oft, 5, could also receive the status through reply <-<
by typing in the Consignment )ote )umber and Text -essaging the same to Cell )o T$#0$'6:20
.6%6%
<I3 O#$&o' =(1-")$ O0$'o)s:
8ptionU#D Think <oft has an option of maintaining an *mprest with DTDC to meet the 8ctroi
Charges payable to the regulatory bodies at -aharashtra. 8n a fortnightly basis, the amount used
for such payments will need to be replenished against submission of 8ctroi0paid receipts.
8ptionU.D DTDC will meet the 8ctroi Charges payable & raise a bill on Think <oft on a weekly
basis along with a service charge of :K of total octroi amount paid to cover the expenses towards
regulatory authority attendant fees, funding client expenses & managing such cash flow till
receivables are realised.
;nnexure R 2 D Gaperwork & Documentation For Garcels E )on0Documents
A))"/u&" 4 - T"&-s A)* Co)*'$'o)s
#" The Company will book all the consignments of the Customer on credit for the purpose of couriering in good
faith in respect of contents thereof. The consignments should not contain any such items or material which
are prohibited or contraband by the law of the land. *n the event of any consignment containing any of the
aforesaid items or material, the Customer agrees and undertakes to indemnity the Company in respect of all
claims and losses that occur in respect of such consignments. Further the Customer will be solely
responsible for any cost and conse4uences for booking and couriering such item or material through the
Company.
." The Company reserves the right to refuse booking of any consignment without assigning any reason
whatsoever. Further the Company reserves the right to check any consignment booked by the Customer.
2" The Customer agrees not to book any of the following items through the CompanyD a" Currency, b" ?old, c"
drugs, d" +xplosive, e" 3aCardous Chemicals, f" 5earer 5ank DDs or Che4ues, g" i4uids, h" ,adioactive
material, i" Tender documents, k" <hare Certificates or any article so banned under the *ndian Gostal ;ct R
#'$>.
6" The Company reserves its right to withhold delivery of any consignment booked by the Customer E
Consignor if proper acknowledgement, viC <ignature, Company <eal, Date and Time of Delivery is refused
by the concerned Consignee and the Company will not be responsible for any conse4uence or loss due to
such non0delivery. =nless otherwise specified all deliveries will be made only at the address mentioned on
the consignment E consignment note.
:" The Customer will provide full address with Gin0Code )o. and Telephone )o. for all consignments booked
for easy identification and prompt delivery. The Company will not deliver any consignment with post0box
address only. Further the Company will not provide any proof of delivery in respect of consignment to be
delivered to ?ovt. E <emi ?ovt. offices.
>" The Customer agrees to submit a written declaration, stating the value and details of any non0document
consignment booked. The customer also agrees to pack the consignments in such manner so that it is not
damaged during transportation.
/" The Customer agrees to reimburse the Company on demand, any payment incurred by the Company
towards 8ctroi Charges, <ales Tax or any other ?overnment evies for consignments booked by the
Customer.
'" The Company will do its best to deliver the consignments within the specified time limitV however the
Company is not responsible for any loss incurred due to delay in delivery for any reason whatsoever.
$" The Company will not be responsible for any loss or damage of the consignment caused due to any act of
?od, such as accidents, any natural calamity, riot, common strike or any other cause whatsoever beyond
the control of the Company. The Company in such events will entertain no claim for loss orEand damage.
#%" The Company reserves the right to use any mode of transportation, viC. air, railway, surface or a
combination of any or all the modes for couriering the consignments.
##" ;utomatic ,isk Coverage for Domestic and *nternational <ervices will be as specified in this contract form.
For contracted clients, the same risk surcharge shall prevail and should be settled at the time of bill
settlement. Claims, if any, shall be settled within >% days from the date of receipt of evidence of expenditure
and other paperwork to include a" a etter of Claim b" Consignor Copy c" Declaration E *nvoice Copy d" an
=ndertaking from the Customer that they have no -arine Golicy.
#." The Company will compensate the Customer to the extent of such amount as decided and made good by
the insurance company for loss of consignment. *f additional payment for special insurance risk coverage is
made by the Customer at the time of booking. Claims will be settled at the earliest provided all supporting
are re4uired by the insurance company are furnished by the Customer within the stipulated time.
#2" The Company will accept no claim for loss after $% days from the date of booking of the concerned
consignment, nor the Company beyond the above period will entertain any communication.
#6" The Company holds the right to destroy all records of delivery and other connected documents after $% days
of booking.
#:" The Company agrees to provide proof of deliveries to the Customer against the consignments booked and
deliveredV however not providing of such proof will not be pre0condition for !holding the" payment to the
Company by the Customer.
#>" The Customer agrees to make payment to the Company for the charges of couriering of its consignments as
per the rates agreed upon and detailed so in the contract, specifying various slab of weights, destinations,
time of pick up, point of pick up, contact person etc. within #: !Fifteen" days from the date of bill being
submitted to the customer, the customer also agrees to pay the service tax & statutory levies, if any,
prevailing at the time of booking. Gayments to the Company by the Customer are to be made vide account
payee che4ue or DD in favour of FBHA<ANI ENTER=RISESH payable at 5angalore. The Company holds
the right to levy interest J .6K p.a. from the customer for any payments made after the #:0day credit
period. *t is advised by the Company that payments should not be made in cash.
#/" reserves the right to charge customer at a higher rate sub1ect to a maximum of its prevailing tariff.
#'" The arrangement will continue till either party terminates it by giving notice in writing to the other !notice
period of 2% days".
#$" The terms & conditions printed overleaf of consignment note are also binding on the customer.
Thanking and assuring you of our best service at all times.
Wours truly,
For DTDC Cou&'"& ; C(&+o L$*., ;ccepted the above offer,
XXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXX
!;uthorised <ignatory" !Customer(s <ignature"