GULF COAST WOMEN'S CENTER FOR NONVIOLENCE, INC.

JOB DESCRIPTION


POSITION: RESIDENTIAL ADVISOR

JOB DESCRIPTION: Responsible for oversight of emergency domestic violence shelter, client
admissions, client assistance, and crisis line coverage during assigned shift.

HOURS: Monday through Sunday-approximately forty (40) hours per week with a varied daily,
evening and overnight work schedule with (16) hour shifts. Position also requires overnight and
weekend hours. Some travel may be required.

POSITION REQUIREMENTS: Minimum requirement of a high school diploma or GED. Position
requires reliable transportation, valid driver's license, and current automobile insurance.

IMMEDIATE SUPERVISOR: Shelter Services Manager

DUTIES:
SHELTER DUTIES
Answer all calls coming into the Center, including domestic violence/sexual assault calls, crisis
calls, calls for shelter clearance and requests for legal assistance and counseling, and handle
/refer as appropriate
Provide orientation and support for all residents of the shelter, giving particular attention to
new residents
Ensure that clients adhere to shelter rules and procedures
Meet with residents to discuss any rule violations and refer more serious violations to the
Shelter Services Manager or the Clinical Services Director for further action
Refer residents to the counselor when in crisis or as needed
Report any known or suspected child abuse issues to the Shelter Services Manager and the
Director.
Refer any parents who are having discipline or behavioral issues with their children to the
Children's Program staff to address
Maintain the following documentation/logs: intake log and file number, RA log and daily
reports, call log, files and forms in the shelter area, and medication log/resident medications
Monitor the shelter resident's self-administration of medication and report any concerns or
problems to appropriate staff
Monitor the following on each shift: clients/staff safety, security cameras/video tapes,
security/fire alarms, interior/exterior of building, parking lot, resident chores, and shelter
maintenance issues
Secure the following on each shift: doors/exits, windows, resident rooms, and resident
belongings
When necessary and appropriate, assess safety issues and/or security concerns of shelter
residents and make recommendations as to heightened security for the Center
Prepare resident chore list daily, rotating assignments among the shelter residents (completed
on the midnight shift). This includes assigning a housemother who will monitor the completion
of the chores and help orient new residents upon admission
Assist with kitchen duties as needed, including serving meals to residents and staff, preparing
meals on occasion, and stocking and cleaning as necessary

Dispense needed supplies, toiletries, and personal items/clothes to shelter residents
Notify Facility Manager of needed supplies for shelter and/or individual residential clients
Enforce cleanliness of shelter areas, including absence of clutter
Report maintenance needs and/or repairs to Facility Manager
Oversee client discharges from the shelter
Provide client transportation as needed to community locations, various agencies, and other
outreach destinations



OTHER DUTIES:
Assist with hurricane evacuation and facility preparation
Provide agency and client transportation as needed
In case of emergencies and extreme circumstances, will be required to assist with 24-hour
shelter coverage
Work in conjunction with all other program components and staff to ensure effective
communication of all client concerns, recommendations, and needs



AGENCY COMPLIANCE.
Adhere to the agency's confidentiality policies
Report any suspicious activity or persons
Complete required documentation for call logs, RA log and daily reports, etc
Attend and participate in mandatory RA staff meetings per schedule
Report to work on time as scheduled
Perform all other duties as assigned by the and Shelter Services Manager


COMPONENT: VOCA, United Way
Previous Job Position Title: Residential Advisor
REV. 08-22-11 skm