Rajesh Dhanna

Cell No: 9986309421

Email: kumar_dhanna@yahoo.com
Objectives:
To obtain challenging and rewarding full time position in Windows Server dministration
with growth and learning opportunities in supportive! challenging work environment that would take
advantage of my "ob e#perience.
Summa! o" #$%eience:
$ years of %T e#perience as a &esktop dmin and Wintel Support Engineer
and responsible for manage and support &esktops! 'aptops ( ctive &irectory!
Server dministration and Server )ardware maintainance.
Troubleshooting Windows *+++,*++-.ctive &irectory./T Server problems.
Working on business critical issues and fi#ing the same by ensuring minimum downtown.
0erforming health checks on the server! 1anaging and checking for hardware faults on
Servers via )0 System 1anagement tool. 2hecking Event viewer logs
2reating /ew 3sers! 4roups ( granting appropriate rights and permissions.
1anaging Windows 5irtual Servers through 51ware 5irtual 2enter.
1aintaining Servers 60roduction! &evelopment and Test servers7 in *$#8 environments.
)ardworking and willing to take on new responsibilities and respond to it.
To perform changes! We Schedule 0lanned &owntime for 9usiness units and providing them
the outage information of service due to hardware replacement or :eboot of Server .
#&ucational 'uali"ication:
;ualification : &iploma in 2omputer Science Engineering
2ollege : 4overnment 0olytechnic 4ulbarga .
(o"essional #$%eience:
<rgani=ation : Wipro Technologies. 9angalore.
&esignation : Wintel Support Engineer '>.
0eriod : 1arch?*++@ to till date
<rgani=ation : ccenture through Source <ne 1anagement 0vt. 'td
&esignation : &esktop Support Engineer
0eriod : Aebruary?*++8 to Aebruary?*++@
<rgani=ation : Tavant Technologies through 0recision %nfomatics 617 0vt 'td
&esignation : &esktop Support Engineer
0eriod : /ovember?*++B to Aebruary?*++8
<rgani=ation : 9harat )eavy Electricals 'imited .
&esignation : pprentice Trainee
0eriod : September?*++C to September?*++B
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(oject #$%eience )i*hli*hts:
Ca&inalhealth thou*h +i%o ,echnolo*ies 2ardinal )ealth! %nc. is a Aortune >@ company that
improves the cost?effectiveness of health care. s the business behind health care! 2ardinal )ealth
helps pharmacies! hospitals and ambulatory care sites focus on patient care while reducing costs!
improving efficiency and Duality! and increasing profitability. 2ardinal )ealth employs more than
-+!+++ people worldwide
We are providing support to $+++ Windows Servers 69oth 0hysical and 5irtual Servers7 for our client
in 3S *$#8 environment.
:esponsibilities:
1anaging )igh vailability Servers .
Support for ctive directory access permissions related issues.
Server security monitoring and security related issue troubleshooting.
9ackup 1anagement! :eporting and :ecovery..
0erform application installs and upgrades following procedures
documented by application owners on the servers.
/etwork share creation! ccess ( permission issue troubleshooting
9ackup and restoration of end user data.
2luster dministration cluster service and resource management remotely.
1onitoring all servers 6Services! 203! 1emory and &isk space7 with
)0 S%1 ( %91 Tivoli Tools.
Troubleshooting and Supporting &/S!&)20 related issues.
(evious -ssi*nments:
0ro"ect /ame : Ro!al Dutch Shell thou*h +i%o ,echnolo*ies
Technology : 1icrosoft Windows
:ole : &esktop Support '* Engineer
Eey ctivities:
Support for Airst 'evel of 1essaging and ctive directory support.
1anaging 3ser profiles! permissions and applying group policy on servers.
dministration of /etwork 0rinters and 'ocal printers
%nstalling ( Troubleshot 1icrosoft office communicator 61<27 *++8.
1anaging the 3sers Smart 2ard systems on the Smart 2ard certificate servers
Support for 9lackberry ( 1icrosoft <utlook E?1ail synchroni=ation and
2alendar related issues.
dministration of &esktops and 'aptops
Support for 9usiness pplication and ll 1icrosoft 0roducts
%nstallation! configuration and Troubleshooting of 1icrosoft <utlook.
Troubleshooting and fi# windows <perating System problems.
:esponsible for 5irus and Spyware solution on remote WorkstationFs
9lackberry Support 6Enterprise ctivation! &esktop 1anager application
Troubleshooting7.
nti?virus installation and updating the virus definition file.
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Worked on Service center ticketing tool C.>.
0ro"ect &escription:
Working in Wipro Technologies as a 0ro"ect Engineer and working for Shell <ffshore 2enter
9angalore as a '* &esktop support analyst. Shell has a presence in over >-+ 2ountries with more
than > lack C+ thousand plus desktops and laptops connected within a network of more than -+++ 0lus
windows *+++ and *++- servers. Shell also has over 8C++ G 9usiness applications. %T infrastructure
also consists of >C++++ plus mailbo#es and *B+ plus mail servers.
0ro"ect /ame : .est .u! /0um%1 thou*h -ccentue
Technology : 1icrosoft Windows
:ole : &esktop Support Engineer
Eey ctivities:
:esponsible for remote desktop support for 4eek SDuad 9est buy pro"ect
Troubleshooting and fi# windows &esktop <perating Systems problems.
%nstallation of pplication SoftwareFs ( troubleshooting remotely on workstation.
%nstallation! configuration and Troubleshooting of 1icrosoft <utlook .
0erforming 0roductivity ( ;uality check .
/etwork maintenance such as login! printing problems
Troubleshooting of virus related problems using )%HET)%S! Trend 1icro 5! /orton!
1acfee 5! &ial a fi#.
0ro"ect &escription:
The name of the pro"ect is H310 and the client is 9est 9uy. 0ro"ect H310 involves moving a portion
of the 9est 9uy 02 support from the 3.S based stores to ccenture &elivery 2enters in %ndia and
0hilippines. 0ro"ect H310 provides support *$#8. 0ro"ect H310 team includes 'evel * nalysts who
fi# customer computers remotely which are connected through the internet from the 9est 9uy Stores.
0ro"ect /ame : ,-2-N, ,echnolo*ies
Technology : 1icrosoft Windows
:ole : 2ustomer Engineer
Eey ctivities:
:esponsible for planning! maintaining and supporting %T %nfrastructure.
Troubleshooting and replacing the 02 Spare..
%dentifying '/ faults and resolving the same.
%nstallation! configuration and Troubleshooting of 1S <utlook! <utlook E#press.
%nstallation of Software pplications ( <perating System like Windows
*+++,I0 according to the 0ro"ect reDuirement.
%nstallation and configuration of 0rinters both local and /etwork.
)ardware troubleshooting for )0 'aptops and &esktops and &ell computers.
1icrosoft Windows Software 3pdate Services.
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0ro"ect &escription:
Tavant Technologies is an %T solutions and services provider that employs cutting?edge and emerging
technologies to provide game?changing results for its customers.
0ro"ect /ame : .haat )eav! #lecticals 3imite&
Technology : 1icrosoft Windows
:ole : pprentice Trainee
Eey ctivities:
1anaging users through %T help desk.
Supporting and resolving the network issues for customers.
Working in '/ Environment using 1icrosoft Windows.
&esktop support J installation! configuration and troubleshooting
2lient related problems on <S! pplication and nti?5irus management
1icrosoft Windows Software 3pdate Services.
Troubleshooting ( installing device drivers
:esponsible for mail client 1icrosoft <utlook application
installation( troubleshooting.
0ro"ect &escription:
9)E' is the largest engineering and manufacturing enterprise in %ndia in the energy?
related,infrastructure sector! today. 9)E' was established more than $+ years ago! ushering in the
indigenous )eavy Electrical EDuipment industry in %ndia ? a dream that has been more than reali=ed
with a well?recogni=ed track record of performance. The company has been earning profits
continuously since >K8>?8* and paying dividends since >K8B?88.
0E:S</' &ET%'S

Aather /ame :Sharnappa &hanna
&ate of 9irth :-+?+@?>K@-
1arital Statu :Single
0assport details :4>++>*$@ valid up to *+>B.
2ontact ddress :2,o 1uni 4opal /o >C,*! >st 2ross!
Bth main! 9T1 >st Stage 9anglore?*K
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