1

Study of Market Potential for Opening of De-

Mat Account
And
Trading Account Through India Infoline Ltd.
in Kolkata

REPORT SUBMITTED ON PARTIAL FULFILMENT
OF
REQUIREMENTS
FOR
POST GRADUATE PROGRAMME IN MANAGEMENT
BY
Partha Pratim Chowdhury
UNDER THE GUIDANCE
OF
PROF.Chandrajyo! Cha"ra#ory
EIILM$ %o&"aa
'
Mr. SAMIRAN SEAL
Bran(h Mana)*r o+ Ind!a In+o&!n*. Ld.

%o&"aa

EASTERN INSTITUTE FOR INTEGRATED LEARNING IN
MANAGEMENT
,$ Har* -r**$ %o&"aa. /00001
1
Acknowledgement:
I am very much thankful to our Dean of EIILM Mr. R.P Banarjee because
he provides me for doing the Summer Internship Programmed and its only
for him I have got the opportunity to know about the real corporate world
with the help of the company India Infoline Ltd., my internal guide Mr.
Chandrajyoti Chakraborty helped me a lot to prepare my project and I have
got all the important guidelines regarding of my projects from him and my
external guide Mr .Samiran Seal he has helped me a lot to collect all the
information about the company and he is the only guy who told me that in
which area I should go actually for my feld work and its only because of
him I can be able to know about market a little bit and Mr.Pratap Kr. Paul ,
Mr. Arvind Bhagat these two person also helped me during my Training
programmed and they helped me to know about the practical market
scenario . I end this note by taking responsibility solely for any of the
mistakes.
Thanking you
Partha Pratim Chowdhury
1
CONTENTS
1.Introduction
2.Methodology
3.Company Profle
4.Products of the Company
5.De-Mat a/c ,Re-Mat a/c and Trading a/c
6. Diferent Types of De-Mat A/c in India Infoline
7. Findings
8. Results
9. Recommendation and Conclusion
10. Bibliography
11. Appendix
1
INTRODUCTION
The project attempts to estimate the market potential of De-mat and
Trading account, IPO, Mutual Fund&PMS.The project is also deals with the
competitive analysis of other companies. De-mat and Trading account
ofered by various companies.
The study was undertaken for identifying potential customer who will be
interested in De-mat account, Trading a/c, PMS, IPO, Mutual Fund.
Primary research has been conducted to collect data from the respondents
on the basis of questionnaire.
1
OBJECTIVES OF THE PROJECT
MAIN OBJECTIVE:-
To know how much potentially has India Infoline LTD of De-mat and
Trading account opening in Kolkata.
OTHER OBJECTIVES:-
To know the current market condition of De-mat and Trading
account.
Competitive analysis with other company in Kolkata for this
particular segment.
1
METHODOLOGY
The project started by approaching India Infoline Ltd to know about the
market potential for De-mat account in Kolkata, with reference to the
other companies operating in the same area.There after some area were
according to convenience where in survey conducted on that area to fnd
out how much market potential of companies product De-mat
account,and also fnd out what other facilities and services the target
audience wants regarding products.some area was selected from
Kolkata,and the name of the area are north Kolkata, south
Kolkata,central Kolkata areas under the India Infoline Ltd branch at
Vaishnue Chember, 5
th
foor, Room no-502
6 Bravon Road , Kolkata- 700 001.
The study was deal with market potential of De-mat account and Trading
account ofered by company and PMS,MF,IPO of diferent companies
sales by India Infoline Ltd. This will be refected from the question
contained in the questionnaire discussed later in the project report.
a)Sample:
The sample was selected for stock broker for De-mat account; I
started interviewing with stock broker for De-mat account and
Trading account.
b)Description of the sample:
The sample for De-mat account and Trading account all stock
broker in north Kolkata,south Kolkata,central Kolkata.
1
c)Sample size:Total sample size was restricted to 100 for all segments
in the north Kolkata, central Kolkata south Kolkata.
d)Tools:
The tool that was used to conduct the study was questionnaire
designed by me , which was mixture of open ended and close
ended question. The questionnaire was designed in a such so as to
cover the relating to De-mat a/c.
e)Method of data collection:
All the data was collected through one to one interview. All the
question discussed above were explained to the respondent proper
care has been taken to see that respondent understand the question
clearly and answer to in without any hurry. All the respondent
were interviewed at their convenience so that there is no chance
that the interviewer comprehends. The responses clearly without
sufering from any ambiguity.
Limitation of the project
I have collected all the datas by questioning directly to the
customers or to the employee of the brokerage frms, so
they may provide wrong information to me.
Most of the customers are not interested to give the answer
of all the questions, so it generally creates a huge problem
at that time.
1
Company overview
India Infoline Ltd. (IIL) is a financial services holding company engaged
in the brokerage and financial services business. The company provides
securities related products, broking, investment management, insurance,
banking and institutional brokerage products to retail and institutional
customers. The company operates in six business segments including
Broking, redit and !inance, "sset #anagement, $ealth #anagement,
Insurance %istribution and Investment Banking through its operating
subsidiaries. IIL provides online services through t&o Internet portals,
indiainfoline.com and 'paisa.com, &hich are information resource
centers &ith an analysis of Indian business, finance, and investments.
The company provides its services through a net&ork of (') business
locations including *+( branches and ,', franchisees in -.* cities in
India. The company/s key area of operations includes India, 0ingapore,
1e& 2ork and %ubai. The company is head3uartered in #umbai, India.
The company reported revenues of (4upee) I14 5,*6...+ million during
the fiscal year ended #arch 6++5, a decrease of '.5(7 from 6++). The
operating profit of the company &as I14 6,,5..5+ million during the
fiscal year 6++5, a decrease of ,-..57 from 6++). The net profit of the
company &as I14 ,,..).,5 million during the fiscal year 6++5, a
decrease of 5..67 from 6++).
Performance of the company:
1995
In(or1ora*d a- an *23!y r*-*ar(h and Con-3&!n) 4r5 6!h a (&!*n #a-*
ha !n(&3d*d &*ad!n) FII-$ #an"-$ (on-3&!n) 4r5- and corporate.
1999
1
R*-r3(3r*d h* #3-!n*-- 5od*& o *5#ra(* h* !n*rn*7 &a3n(h*d
666.!nd!a!n+o&!n*.(o57 Mo#!&!8*d (a1!a& +ro5 r*13*d 1r!9a* *23!y
!n9*-or-.
2000
Co55*n(*d h* d!-r!#3!on o+ 1*r-ona& 4nan(!a& 1rod3(-7 &a3n(h*d on&!n*
*23!y rad!n)7 *n*r*d &!+* !n-3ran(* d!-r!#3!on a- a (or1ora* a)*n.
A("no6&*d)*d #y For#*- a- :B*- o+ h* ;*#< and:..53- r*ad +or In9*-or-<.
2004
A(23!r*d (o55od!!*- #ro"!n) &!(*n-*7 &a3n(h*d Por+o&!o Mana)*5*n
S*r9!(*.
2005
L!-*d on h* Ind!an -o(" Mar"*-.
2006
A(23!r*d M*5#*r-h!1 O+ DGC=7 &a3n(h*d !n9*-5*n #an"!n) S*r9!(*-.
2007
La3n(h*d a 1ro1r!*ary rad!n) 1&a+or57 !nd3(*d an !n-!3!ona& *23!!*-
*a57 +or5*d a S!n)a1or* -3#-!d!ary7 ra!-*d o9*r USD >005n !n h*
)ro317&a3n(h*d(on-35*r4nan(* #3-!n*-- 3nd*r h* :Mon*y &!n*<Brand.
2008
La3n(h*d 6*a&h 5ana)*5*n -*r9!(*- 3nd*r h* :IIFL ;*a&h<#rand7 -* 31
Ind!a In+o &!n* Pr!9a* E23!y +3nd7 r*(*!9*d h* In-3ran(* #ro"!n) &!(*n-*
+ro5 IRDA7r*(*!9*d h* 9*n3r* (a1!a& &!(*n-*7 r*(*!9*d !n 1r!n(!1&* a11ro9a&
o -1on-or a 533a& +3nd7r*(*!9*d :B*- #ro"*r. Ind!a< a6ard +ro5
FinanceAsia7 :Mo- I51ro9*d Bro"*ra)*. Ind!a< a6ard +ro5 Asiamoney.
2009
R*(*!9*d r*)!-ra!on +or a ho3-!n) 4nan(* (o51any +ro5 h* Na!ona&
Ho3-!n) Ban"7 r*(*!9*d :Fa-*- )ro6!n) E23!yBro"!n)Ho3-*Lar)* 4r5-<
!nInd!a #y D3n'Brad-r**.
1
India Infoline is start showing great performance from !!"
1
Performance Highlights in 2008-09
Business Division Business Highlights
Broking
Market share of equities increase from
3.4% in 2007-08 to 3.76% in 2008-09.
Customer base for retail equities
increased 35.8% from .44 mn in 2007-08
to .06 mn in 2008-09.
Published in-depth and thematic
reports on INCH,politics,rural
india,infrastructure,self commodities,
utilities and India worming.
Insurance
Receive Insurance Broking License.
Froged alliances with major insurance
companies for the distribution of life
and nonlife products.
Alter the product mix in favor of
traditional products like Endowment
Products.
Credit and Finance
Proactively suspended personal loans
and mortgages business from
September 2008, while the personal
loan business is still suspended, the
mortgages business has been Re-
Started.
Revenue at Rs.2654.1 mn in 2008-09
against Rs.1937.5 mn in 2007-08.
Registered the Housing Finance
Subsidiary with NHB.
1
Wealth and asset
Management
Introduce the family ofce platform.
Raised around Rs.1.8 bn in the largest
single day debenture listing of its kind.
Received in principle approval for
sitting up of Mutual Funds.
Establish the infrasture and knowledge
capital for Ofce Store Asset
Management Services.
A IndiaInfoline outlet ofers the following services:-
8nline B09 and 109 executions.
!ree access to invest advice from IndiaInfoline/s
4esearch team.
%aily 4esearch 4eports and #arket 4evie&
(#arket #antra).
:re #arket 4eport
(#arket #antra by inserting proper dates).
%aily trading calls based on Technical "nalysis.
:ersonali;ed "dvice
Live #arket Information.
%epository 0ervices< %e=mat and 4e=mat
Transactions.
%erivatives Trading.
1
ommodities Trading.
I:8/0 > #utual !unds %istribution.
Internet= based 8nline Trading(TT=#anager).
#e$ E%ec&ti'es
Mr. Nirmal Jain (Chairman and Managing Director)
Mr. R Venkataraman (Executive Director)
Mr.Nilesh Vikamsey (Independent Director)
Mr. Sat Pal Khattar (Non Executive Director)
Mr. Kranti Sinha (Independent Director)
Mr. Arun K. Purvar (Independent Director)
(etwor)
The company provides its services through a net&ork of (') business
locations including *+( branches and ,', franchisees in -.* cities in
India. The company/s key area of operations includes India, 0ingapore,
1e& 2ork and %ubai. The company is head3uartered in #umbai, India.
The address is India Infoline Ltd, (', 1irlon omplex, off $ 9
?igh&ay, @oregaon(9), #umbai= *-.Tel<(5,=66) **(( '5++ ,
!ax= (5,=66) 6*)' +.',. In Aolkata the area office is '
th
floor, "
#arket, ,=0hakespeare 0arani, Aolkata= (++ +(,, Tel=(+--) ..++
1
*5'.B.++( *',6 .IndiaInfoline Ltd. ?as !ranchisee &ith different
companies such as =
John Situ Peter
Add: Bodopokhari K.M.B.M.Rd. Word no-5, Baripada,
Mayurbhanj-757001.
Gautam Mandal
Add:Durga nagar st. road, Kolkata-65, Near Body Care.
PRO*+CTS

EQUITY
MUTUAL FUND
COMMODITIES
1
PMS
DERIVATIVES
Wealth and asset Management Services

*E,-T -CCO+(T
Definition:
De-mat account is a safe and convenient means of o!din" secu#ities $ust
!i%e a &an% account is fo# funds' Toda() *#actica!!( ++'+, sett!ement -of
sa#es. ta%es *!ace on De-mat mode on!(' Tus) it is advisa&!e to ave a
Beneficia#( O/ne# -BO. account to t#ade at te e0can"es'

Bank Account Vs De-mat Account
S.
No.
Basis Of
Differentiati
on
Bank Account De-mat Account
1.
Form of
Holdings/De
posits
Funds Securities
. !sed for Safekeeping of money Safekeeping of shares
1
". Facilitates
Transfer of money
(without actually
handling money)
Transfer of shares
(without actually
handling shares)
#.
$%ere to
open
A bank of choice
A DP of choice (can be a
bank)
&.
'e(uiremen
t of )AN
Num*er
Not andatory
andatory (effecti!e
from April "#$ %""&)
+.
,nterest
accrual on
%oldings
'nterest income is
sub(ect to the applicable
rate of interest
No interest accruals on
securities held in demat
account
-.
.inimum
*alance
re(uirement
A)*+ maintenance is
specified for certain bank
accounts
No such re,uirement
/.
0it%er or
Sur1i1or
facilit2
A!ailable Not a!ailable
A)* - A!erage )uarterly *alance
S.
No.
BAS,S OF
S,.,3A',45
)A'4,6!3A'S
1.
Securit2 and
6on1enience
*oth are !ery safe and con!enient means of
holding deposits.securities
.
Num*er of
accounts
No legal barrier on the number of bank or demat
accounts that can be opened
".
4ransfer of
deposits 7funds or
securities8
Funds.securities are transferred only at the
instruction of the account holder
1
#.
)%2sical transfer
of
mone2/securities
Physical transfer of money.securities is not
in!ol!ed
&.
Nomination
Facilit2
A!ailable
Benefits Of De-mat Account/
1' A safe and convenient /a( of o!din" secu#ities -e2uit( and de&t
inst#uments &ot.'
3' T#ansactions invo!vin" *(sica! secu#ities a#e cost!ie# tan tose
invo!vin" demate#ia!i4ed secu#ities -$ust !i%e te t#ansactions t#ou" a
&an% te!!e# a#e cost!ie# tan ATM t#ansactions.' Te#efo#e) ca#"es
a**!ica&!e to an investo# a#e !esse# fo# eac t#ansaction'
5' Secu#ities can &e t#ansfe##ed at an inst#uction immediate!('
6' Inc#eased !i2uidit() as secu#ities can &e so!d at an( time du#in" te
t#adin" ou#s -&et/een +:77 AM to 5:58 9M on a!! /o#%in" da(s.) and
*a(ment can &e #eceived in a ve#( so#t *e#iod of time'
7' No stam* dut( ca#"es'
:' Ris%s !i%e fo#"e#() tefts) &ad de!ive#() de!a(s in t#ansfe# etc)
associated /it *(sica! ce#tificates) a#e e!iminated'
;' 9!ed"in" of secu#ities in a so#t *e#iod of time'
<' Reduced *a*e# /o#% and t#ansaction cost'
+' Odd-!ot sa#es can a!so &e t#aded -can &e even 1 sa#e.'
18' Nomination faci!it( avai!a&!e'
11' An( can"e in add#ess o# &an% account detai!s can &e e!ect#onica!!(
intimated to a!! com*anies in /ic investo# o!ds an( secu#ities)
/itout avin" to info#m eac of tem se*a#ate!('
13' Secu#ities a#e t#ansfe##ed &( te D9 itse!f) so no need to co##es*ond
/it te com*anies'
15' Sa#es a#isin" out of &onus) s*!it) conso!idation) me#"e# etc' a#e
1
automatica!!( c#edited into te De-mat account of te investo#'
16' Sa#es a!!otted in *u&!ic issues a#e di#ect!( c#edited into De-mat
account of te a**!icants in 2uic% time'
Opening a De-mat Account
To start dealing in securities in electronic form$ one needs to open
a De-mat account with a DP of his choice0 An in!estor already
ha!ing shares in physical form should ensure that he gets the
account opened in the same set of names as appearing on the
share certificate1 otherwise a new account can be opened in any
desired pattern by the in!estor0
9etting started
#0 2hoose a DP
%0 Fill up an account opening form
pro!ided by DP$ and sign an
agreement with DP in a standard
format prescribed by the depository0
30 DP pro!ides the in!estor with a copy
of the agreement and schedule of
charges for his future reference0
40 DP opens the account and pro!ides
the in!estor with a uni,ue account
number$ also known as *eneficiary
5wner 'dentification Number (*5
'D)0
Documents to *e attac%ed
Passport si6e photographs
Proof of residence (P57) - Any
one of Photo 7ation 2ard with
D5* . Photo Dri!ing 8icense
with D5* . Passport copy .
9lectricity bill . Telephone bill
Proof of identity (P5') - Any
one of Passport copy . Photo
Dri!ing 8icense with D5* .
:oters 'D 2ard . PAN 2ard .
Photo 7ation 2ard with D5*
PAN card
Note:
The agreement re,uired to be signed by the in!estor details
the rights and duties of the in!estor and DP0
1
DP may re!ise the charges by gi!ing a 3" days prior notice0
S9*' has rationali6ed the cost structure for inaction by
remo!ing account opening charges$ transaction charges for
credit of securities and custody charges$ effecti!e from ;anuary %<$
%""=0
.a;imum Num*er of %olders in a De-mat Account
A ma>imum of three persons are allowed to open a (oint De-mat
account in their names0
*E,-TERI-.IS-TIO(
Definition:
Demateriali6ation is the process of con!erting physical shares
(share certificates) into an electronic form0 Shares once
con!erted into demateriali6ed form are held in a De-mat account0
Dematerialization Process :
An investo# avin" secu#ities in *(sica! fo#m must "et tem
demate#ia!i4ed) if e intends to se!! tem' Tis #e2ui#es te investo# to fi!! a
De-mat Re2uest =o#m -DR=. /ic is avai!a&!e /it eve#( D9 and su&mit
te same a!on" /it te *(sica! ce#tificates' Eve#( secu#it( as an ISIN
-Inte#nationa! Secu#ities Identification Num&e#.' If te#e is mo#e tan one
secu#it( tan te e2ua! num&e# of DR=s as to &e fi!!ed in'
Te /o!e *#ocess "oes on in te fo!!o/in" manne# :--

1
1
THINGS INVESTORS SHOULD KNOW !OUT ""OUNT OPENING
ND DE#TERILISTION
Pro$i%in& t'e (an) acco*nt %etails at t'e time of acco*nt o+enin&
It is mandato#( fo# an investo# to *#ovide is &an% account detai!s at te
time of o*enin" a De-mat account' Tis is done to safe"ua#d investo#>s o/n
inte#ests' Te#e a#e t/o ma$o# #easons fo# tis:
1' Te inte#est and dividend /a##ants can>t &e en-cased &( an(
unauto#i4ed *e#son) as te &an% account num&e# is mentioned on it'
3' It is convenient and time savin") as dividends and inte#ests "iven &(
te com*anies can &e di#ect!( c#edited to te investo#>s &an% account
-t#ou" ECS faci!it() /e#eve# avai!a&!e.'
"'an&e in (an) acco*nt %etails
It is *ossi&!e fo# an investo# to ma%e can"es to te detai!s of is &an%
account' Te investo# must info#m an( can"e in is &an% account detai!s
to is D9' Tis ena&!es im to #eceive te cas co#*o#ate &enefits -suc as
dividends) inte#ests. di#ect!( into is account in time and discou#a"es an(
unauto#i4ed use &( an( second *a#t('
"'an&e in t'e a%%ress of in$estor as +ro$i%e% to t'e DP
An( can"e in (ou# add#ess sou!d &e immediate!( info#med to D9' Tis
ena&!es D9 to ma%e necessa#( can"es in te #eco#ds and info#min" te
conce#ned com*anies a&out te same'
O+enin& m*lti+le acco*nts
An investo# is a!!o/ed to o*en mo#e tan one account /it e0istin" D9 o#
/it diffe#ent D9s'
#inim*m (alance of sec*rities re,*ire% in De-mat acco*nt
Te#e is no sti*u!ated minimum &a!ance of secu#ities to &e %e*t in a De-mat
account'
cco*nt o+enin& an% o.ners'i+ +attern of sec*rities
One must ma%e su#e to o*en a De-mat account in te same o/ne#si*
*atte#n in /ic te *(sica! secu#ities a#e e!d' =o# e0am*!e: If (ou ave
t/o sa#e ce#tificates) one in (ou# individua! name -sa( >?>. and te ote#
e!d $oint!( /it some ote# individua! -sa( >?@>.) ten in suc a case (ou
1
/i!! ave to o*en t/o diffe#ent accounts in #es*ective o/ne#si* *atte#ns
-one in (ou# name i'e' >?> and te ote# account in te name of >?@>.'
Same com(ination of names on certificates (*t %ifferent se,*ence of
names on t'e certificates or De-mat acco*nt
Re"u!ations *#ovide tat te c!ient #eceives a cont#act note indicatin"
detai!s !i%e o#de# num&e#) t#ade num&e#) time) *#ice) &#o%e#a"e) etc' /itin
36 ou# of te t#ade' In case of an( dou&ts a&out te detai!s of te cont#act
note) (ou -investo#. can avai! te faci!it( *#ovided &( NSE) /e#ein (ou can
ve#if( te t#ades on (ou# /e&site
///'nseindia'comAcontentAe2uitiesAe2Bt#dve#if('tm' Te E0can"e
"ene#ates and maintains an audit t#ai! of o#de#sAt#ades fo# a num&e# of
(ea#s) and (ou can counte# cec% detai!s of o#de#At#ade /it te E0can"e'
Hol%in& a /oint acco*nt on 0Eit'er or S*r$i$or0 (asis li)e a (an)
acco*nt
No investo# can o*en a De-mat account on CE o# SC &asis !i%e a &an%
account'
llo.in& some(o%1 else to o+erate 1o*r De-mat acco*nt
It is *ossi&!e fo# an account o!de# -Beneficia#( O/ne#. to auto#i4e some
ote# *e#son to o*e#ate te De-mat account on is &ea!f &( e0ecutin" a
*o/e# of atto#ne(' Afte# su&mittin" te *o/e# of atto#ne( to te D9) tat
*e#son can o*e#ate te account on &ea!f of te &eneficia#( o/ne# -BO.''
%%ition2%eletion of t'e names of t'e acco*nt 'ol%ers after o+enin&
t'e acco*nt
It is not *ossi&!e to ma%e can"es in te names of te account o!de#s of a
BO account' A ne/ account as to &e o*ened in a desi#ed
o!din"Ao/ne#si* *atte#n'
"losin& a %emat acco*nt an% transfer of sec*rities to anot'er acco*nt
.it' same or %ifferent DP
An investo#) if e /ants) can a!so c!ose is demat account /it one D9 and
t#ansfe# a!! te secu#ities to anote# account /it e0istin" o# a diffe#ent D9'
As *e# a SEBI ci#cu!a# issued on Novem&e# 8+) 3887) te#e a#e no ca#"es
fo# account c!osu#e o# t#ansfe# of secu#ities &( an investo# f#om one D9 to
anote#
1
3reezin&2Loc)in& a %emat acco*nt
Te account o!de# can f#ee4e is demat account fo# a desi#ed time *e#iod'
A f#o4en account *#events secu#ities to &e t#ansfe##ed out of -De&it. and
t#ansfe##ed into -C#edit. te account'
Dematerialise% s'ares %o not 'a$e an1 %istincti$e n*m(er
Demate#ia!ised secu#ities a#e fun"i&!e assets' Te#efo#e te( a#e
inte#can"ea&!e and identica!'
Rematerialisation
Te *#ocess of "ettin" te secu#ities in an e!ect#onic fo#m) conve#ted &ac%
into te *(sica! fo#m is %no/n as Remate#ia!isation' An investo# can
#emate#ia!ise is sa#es &( fi!!in" in a Remat Re2uest =o#m -RR=.'
Te /o!e *#ocess "oes on as fo!!o/s: ---
1
Note:
Depositor2 - An organi6ation that facilitates holding of
securities in the electronic form and enables DPs to pro!ide
ser!ices to in!estors relating to transaction in securities0
There are two depositories in 'ndia$ namely NSD8 and 2DS80
As per a S9*' guideline$ the minimum net worth stipulated
for a depository is 7s0#"" crore0
NSD3/6DS3 - The securities are held in depository
accounts$ like the funds are held in bank accounts0 There are
two depositories in 'ndia namely NSD8 and 2DS80 NSD8
(National Securities Depository limited) was established in
August #??& and is the first depository in 'ndia0 2DS8
(2entral Depository Securities 8imited) is the other
depository and was established in #???0
D) 7Depositor2 )articipant8 - A Depository Participant can
be a financial organi6ation like banks$ brokers$ financial
institutions$ custodians$ etc0$ acting as an agent of the
Depository to make its ser!ices a!ailable to the in!estors0
There are a total of #334 DPs registered with S9*'$ as on
arch 3#$ %""? and each DP is assigned a uni,ue
identification number known as DP-'D0
Trading acco&nt/
It is tat t(*e of account /it te e!* of /ic a De-Mat account o!de#
can &u( o# se!! sa#es' India Info!ine Dtd' 9#ovide tei# custome# soft/a#e
T#ade Te#mina! fo# t#adin" &( f#ee of cost and un!imited num&e# of sc#i*ts'
Formalities re0&ired for opening of *e1,at and Trading a2c in
India Infoline .td3
3or In%i$i%*al
1
9AN Ca#d-com*u!so#( fo# a!! $oint o!de#s.
Add#ess *#oof of a!! $oint o!de#s
S*ecimen co*( of ce2ue
3or NRI
=o#ei"n and Indian Add#ess *#oof
9AN Ca#d-com*u!so#(.
Ban% aAc indicatin" t(*e of aAc as NREANRO
S*ecimen co*( of ce2ue
3or HU3
Add#ess *#oof and identit( *#oof of %a#ta
9AN Ca#d of HE=-com*u!so#(.
S*ecimen co*( of ce2ue
Dec!a#ation "ivin" detai!s of te fami!( mem&e#s of te HE= /it
tei# names) date of &i#t F #e!ationsi* /it te %a#ta'
3or #inor
Mino# 9AN Ca#d
Bi#t ce#tificate of mino#
Add#ess and identit( *#oof of "ua#dian
S*ecimen co*( of ce2ue
India Infoline offer three t$pes of *e1,at a2c and Trading a2c
these are as follows/1
1
Indi'id&al -cco&nt
Account o*enin" ca#"e G 777A-
Ma#"in Mone(- 3777A- -minimum.
E0*osu#e G 5 times fo# int#ada( F 7 times fo# de!ive#('
Soft/a#e insta!!ation ca#"e- NID
Annua! Maintenance Ca#"e- NID
B#o%e#a"e- Int#ada(-'87, F De!ive#(-'78,
Joint Holder4s -cco&nt
Account o*enin" ca#"e-777A-
Ma#"in mone(- 3777A--minimum.
E0*osu#e- 5 times fo# int#ada( F 7 times fo# de!ive#(
Soft/a#e insta!!ation ca#"e- NID
Annua! Maintenance Ca#"e- NID
B#o%e#a"e- Int#ada(-'87, F Di!ive#(-'78,
1
*R-5B-C#S OF -..
BRO#ER-6E FIR,S
*R5-B-C#S OF H*FC SEC+ERITIES
Te( a#e not *#ovidin" "ood custome# se#vices'
1
Tei# &#o%e#a"e ca#"e is ve#( i"'
Te( a#e not sendin" te dai!( t#ansaction #e*o#t t#ou" sms) mai!)
ca!!) cou#ie#'
Te( ta%e a ve#( !a#"e time fo# account o*enin"'
*R-5B-C#S OF SH-RE#H-(
Tei# mana"ement team is not se#ious'
Tei# &#o%e#a"e #ate is not fi0ed'
Ta%e !a#"e time fo# account o*enin"'
Te( "ive /#on" info#mation at te time of o*enin" te account'
Te( donHt send dai!( t#ansaction #e*o#t
*R-5B-C#S OF 6EOJIT
Bad custome# se#vice'
DonHt send dai!( t#ansaction #e*o#t'
Mana"ement team is not se#ious'
B#o%e#a"e is not fi0ed'
*R-5B-C#S OF I(*I-B+..S
Mana"ement team is not se#ious'
B#o%e#a"e is ve#( i"'
DonHt send *#o*e# t#ansaction #e*o#t dai!('
Ta%e time fo# o*enin" an account'
*R-5B-C#S OF ICICI *IRECT
B#o%e#a"e is ve#( i"'
B#o%e#a"e is not fi0ed'
DonHt sendin" #i"t t#ansaction #e*o#t'
9#ovidin" /#on" info#mation at te time of account o*enin"'
Io#t!ess custome# se#vice'
Ta%e a u"e time fo# account o*enin"'
*R-5B-C#S OF -(6.E BRO#I(6
Ta%e time fo# account o*enin"'
DonHt "ive "ood advice /en it is needed'
1
*R-5B-C#S OF #OT-# SEC+ERITIES
Te( do not send *#o*e# t#ansaction #e*o#t to tei# c!ients'
Te( do not "ive #i"t *#o*osa! to tei# c!ients at te #i"t time'
Tei# &#o%e#a"e is not fi0ed'
Tei# mana"ement team is not "ood'
*R-5B-C#S OF RE.I6-RE
DonHt send t#ansaction #e*o#t *#o*e#!('
DonHt "ive #i"t advice to tei# c!ients'
Ta%e time fo# o*enin" an account'
Te( a#e not se#ious a&out tei# /o#%'
Enauto#i4ed dea!in" /it aAc'
*R-5B-C#S OF I(*I-I(FO.I(E
Mana"ement team is not se#ious'
DonHt send *#o*e# t#ansaction #e*o#t'
I#on" info#mation at te time of account o*enin"'
B#o%e#a"e is ve#( i"'
Ta%e time in case of account o*enin"'
*R-5B-C#S OF RE.I-(CE ,O(E7
B#o%e#a"e is not fi0ed'
Ta%e a u"e time fo# account o*enin"'
Te( donHt ta%e te custome# *#o&!em se#ious!('
CO,P-RITIVE ST+*7 BET5EE( *IFFERE(T BRO#ER-6E
FIR,S/
1
AAC o*enin" ca#"e- ;++A-
Name of te soft/a#e used- Sun Java'
Soft/a#e insta!!ation ca#"e- NID
Maintenances ca#"e- 788A- f#om 3
nd
(ea#'
E0*osu#e- 7 times fo# int#ada('
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- HD=C )SB I) ICICI) A0is Ban%'
Se#vices *#ovided- E2uit()I9O)9MS)De#ivatives)Mutua! =unds'
B#o%e#a"e- De!ive#(-'78, F Int#ada(-'87,
T#ansaction Re*o#t- T#ou" mai!Acou#ie#-=#ee of cost.
9#e*aid Sceme- not avai!a&!e'
T(*es of t#adin" accounts *#ovided- De-Mat aAc) T#adin" aAc) Ma#"in aAc'
Net/o#%- 6<8 &#ances in 358 cities'
Ma#"in mone(- 7888A-
Sec#ec(- *ass/o#d cannot &e accessed t#ou" inte#net'HD=C Secue#ities
offe# te i"est !eve! of secu#it( suc as 13<-&it enc#(*ton and
SSD-Secu#ed Soc%et Da(e#. tecno!o"('
AAC o*enin" ca#"e-+;7A-
Name of te soft/a#e used- not avai!a&!e one can access t#ou" net'
Maintenance ca#"e- Rs'678A- f#om 3
nd
(ea#'
1
E0*osu#e- 7 times fo# ma#"in and 37 times fo# ma#"in *!us'
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- ICICI-*#ovidin" 4e#o &a!ance in savin" account.
Se#vices *#ovided- E2uit()I9O)Commodities)Insu#ance)Mutua! =unds) JOI
&onds)De#ivatives) 9osta! Savin"s'
B#o%e#a"e- int#a da(-'18,-'17,
De!ive#(- '6,-'<7,
T#ansaction Re*o#t- T#ou" Cou#ie#-f#ee of cost.
9#e*aid Sceme- not avai!a&!e'
T(*es of t#adin" accounts *#ovided- De-Mat aAc) T#adin" aAc ) Savin" aAc'
Net/o#%- 3136 &#ances ac#oss te count#ies and 1+ fo#ei"n &#ances'
Ma#"in mone(- Rs'788A-
Sec#ec(- *ass/o#d *#ovided to te custome#s and it can &e can"ed &( te
custome# on!('
AAC o*enin" ca#"e- 777A-
Name of te soft/a#e used- T#ade# Te#mina!'
Soft/a#e insta!!ation ca#"e- Ni!'
No' of sc#i*ts *#ovided &( te soft/a#e- un!imited'
Maintainance ca#"e- Ni!'
1
E0*osu#e- 7 times -int#a da(. 5 times -de!ive#(.'
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- HD=C Ban%) A0is Ban%) ICICI Ban%'
Se#vices *#ovided- E2uit()I9O)M=)9MS)Commodities)Insu#ance)Iea!t
Mana"ement Se#vices) Mo#t"a"es'
D9 se!!s ca#"e- 17 *e# inst#uction K se#vice ta0'
B#o%e#a"e- 8'81, to'87, int#ada( 8'1, to 8'7, de!ive#ies'
T#ansaction Re*o#t- sms) dai!( mai!) dai!( cou#ie#)
9#e*aid Sceme- not avai!a&!e'
T(*es of t#adin" accounts *#ovided- De-Mat aAc) T#adin" aAc ) Ma#"in aAc'
Net/o#%- 1167 &#ances and <88888 custome#s'
Ma#"in mone(- minimum 3777A-
Sec#ec(- te!e*one !o""e# /it #eco#de#'
AAC o*enin" ca#"e- +88A-
Name of te soft/a#e used- 9IB-9o/e# India Bu!!s.
Soft/a#e insta!!ation ca#"e- ;78A-
No' of sc#i*ts *#ovided &( te soft/a#e- un!imited
1
Maintenance ca#"e- ni!
E0*osu#e- 5 times int#ada( and < times de!ive#('
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- HD=C)IDBI)ICICI and A0is Ban%'
Se#vices *#ovided- E2uit() Housin" Doan) 9e#sone! Doan) Insu#ance'
D9 se!! ca#"e- 18A-
B#o%e#a"e- Int#ada(-'81, F De!ive#(-'7,
T#ansaction Re*o#t- T#ou" mai! F cou#ie#-=#ee of cost.
9#e*aid Sceme- not avai!a&!e'
T(*es of t#adin" accounts *#ovided- Cas aAc ) Int#a aAc) Ma#"in aAc'
Net/o#%- ;1< &#ances and 6788888 custome#s ac#oss te count#('
Ma#"in mone(- NID
Sec#ec(- use !o""e# *one so tat te &#o%e# cannot "o &e(ond tei# /o#d'
AAC o*enin" ca#"e-;78A-
Name of te soft/a#e used- Leat
Soft/a#e insta!!ation ca#"e- NID
Maintainance ca#"e- Rs'5:8A-
E0*osu#e- 6 times of int#ada('
1
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- HD=C) A?IS Ban%) ICICI Ban%) SBI)Cit( Ban%)LOTAL'
Se#vices *#ovided- E2uit()I9O)M='
D9 se!! ca#"e- 35A-
B#o%e#a"e- int#ada(- '85,-'8:, F De!ive#(-'7+,-'+<,
T#ansaction Re*o#t- T#ou" mai! -f#ee of cost.
9#e*aid Sceme- not avai!a&!e'
T(*es of t#adin" accounts *#ovide- De-Mat aAc )T#adin" aAc) Ma#"in aAc'
Net/o#%- <+8 &#ances and :5788 custome#s ac#oss te count#('
Ma#"in mone(- 7888A-
Sec#ec(- Do" in *ass/o#d can"es afte# 16 da(s'
AAC o*enin" ca#"e- 617A-
Name of te soft/a#e used- Java
Soft/a#e insta!!ation ca#"e- 788A-
Maintainance ca#"e- 588A-
E0*osu#e- 6 times- =o# Int#ada(.
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
1
&an%in"- HD=C) ICICI ) A?IS Ban%) Cit( Ban%) Standa#d Ca#te#ed Ban%'
Se#vices *#ovided-
E2uities)De#ivatives)e&#o%in")9MS)I9O)Commodities)De*osito#( Se#vices'
D9 se!! ca#"e- inc!uded in te aAc o*enin"'
B#o%e#a"e- int#ada(- '85, F De!ive#(-'5,
T#ansaction Re*o#t- T#ou" Cou#ie#-=#ee of Cost.
9#e*aid Sceme- not avai!a&!e'
T(*es of t#adin" accounts *#ovided- De-Mat aAc) T#adin" aAc )Ban% aAc'
Net/o#%-
7)58)356 custome#s in ove# 5;; cities and 1388 &usiness !ocations
Ma#"in mone(- it is not #est#icted'
Sec#ec(- 13<-&it SSD tecno!o"( to ensu#e te i"est secu#it( on on!ine
t#ansactions'
AAC o*enin" ca#"e- ;78A-
Name of te soft/a#e used- Java
Soft/a#e insta!!ation ca#"e-NID
Maintainance ca#"e-Rs'78A-*'a
E0*osu#e- 7 times-=o# Int#ada(.
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- ICICI &an%) A?IS &an%) HD=C &an%) IDBI'
1
Se#vices *#ovided- E2uit( T#adin")De#ivatives)=o#e0)Commodit()I9O)M= F
Insu#ance'
D9 se!! ca#"e- 13A-
B#o%e#a"e- int#ada(-'87,-'8;,F De!ive#(-'37,-'68,
T#ansaction Re*o#t- B( mai!-=#ee of Cost.
9#e*aid Sceme- not avai!a&!e'
T(*es of t#adin" accounts *#ovided-
De-Mat aAc )T#adin" aAc )Commodit( aAc'
Net/o#%- 18888 out!et in7888 diffe#ent cities and 33 !a% custome#s'
Ma#"in mone(- it is not #est#icted'
Sec#ec(- E0t#a Secu#it( =eatu#es /it MSecue#it( Toc%enN /ic is te most
secu#e and tested tecno!o"( in te com*ute# /o#!d'Custome#Hs account is
safe"ua#ded /it a uni2ue secu#it( num&e# tat can"es eve#( 53
seconds'
AAC o*enin" ca#"e- 678A-
Name of te soft/a#e used- odin
Soft/a#e insta!!ation ca#"e- +88A-
Maintenance ca#"e- 378A- f#om 5
#d
(ea#'
E0*osu#e- 38 times fo# int#ada('
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- A?IS &an% )ICICI &an%) HD=C &an%'
1
Se#vices *#ovided- E2uit()Commodities)Insu#ance)Iea!t Mana"ement
Se#vices)Insu#ance)Investment Ban%in"'
D9 se!! ca#"e- <A-
B#o%e#a"e- int#ada(-'85, F De!ive#(-'5,
T#ansaction Re*o#t- T#ou" mai!-=#ee of Cost.
9#e*aid Sceme- Not avai!a&!e'
T(*es of t#adin" accounts *#ovided- De-Mat aAc) T#adin" aAc) Ma#"in aAc'
Net/o#%- 1<5; !ocations mo#e tan 6+< cities'
Ma#"in mone(-78888A- fo# R-ADD@ F R-ADD@ Dite'
18888A-fo# R-ADD@ 9#o'
Sec#ec(- 9ass/o#d *#ovided to te custome# as to can"e eve#( afte# 17
da(s'
AAC o*enin" ca#"e- ;78A-
Name of te soft/a#e used- Java ssn'
Soft/a#e insta!!ation ca#"e- ni!
Maintenance ca#"e-
E0*osu#e- 6 times fo# int#ada( and de!ive#( &ot'
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- A?IS &an%) HD=C &an%) EBI) IDBI)Cit( Ban%'
Se#vices *#ovided- E2uit()I9O)M=)De#ivatives)Commodities'
1
D9 se!! ca#"e- NID
B#o%e#a"e- int#ada(-'87,-'8;, F De!ive#(-'37,-'68,
T#ansaction Re*o#t- T#ou" mai!-=#ee of Cost.
9#e*aid Sceme- (es
T(*es of t#adin" accounts *#ovided- C!assic aAc -fo# sudden use#.
S*end T#ade aAc-fo# f#e2uent use#.
Net/o#%- 718 cente#s ac#oss 1;8 cities 3)1<)888 custome#s'
Ma#"in mone(- Rs'7888A-
Sec#ec(- Secu#it( Soc%et Da(e#-SSD.)a secu#it( tat te info#mation
t#ansmitted &et/een custome# and a"ent ) "iven &( Ve#si"n ) unive#sa!!(
acce*ted /o#!d /ide /e&'Te secu#it( enc#i*ton !eve! in Sa#e%an is 13<
&it'
A/C opening charge- 650/-
Software installation charge- NIL
Maintenances charge- NIL
Exposure- 5 times for intraday and 7 times for delivery.
Name of the bank with the help of which customer get the facility of net
banking- HDFC Bank, SBI, ICICI Bank.
1
Services provided- Equity,MF,Commodities,Derivatives,IPO,PMS.
DP sells charge- 5/-
Brokerage- Intraday-.03% , Delivery-.30%
Transaction Report- Through mail and courier (Free of Cost)
Prepaid Scheme- not available.
Types of trading accounts provided- De-Mat a/c, Trading a/c, Bank a/c.
Network- 500 branches across 85 countries and 450000customers.
Margin money- 650/-
Secrecy- telephone with recorder.
AAC o*enin" ca#"e- ;51A-
Name of te soft/a#e used- odin'
Soft/a#e insta!!ation ca#"e- NID
Maintenances ca#"e- 588A-
E0*osu#e- 6 times) and if te *e#son canHt #etu#n mone( /itin 7 da(s ten
e0t#a 17 da(s e /i!! "et and 1:, ca#"e /i!! &e ta%en fo# tat'
Name of te &an% /it te e!* of /ic custome# "et te faci!it( of net
&an%in"- A?IS &an%) ICICI &an%) HD=C &an%) SBI'
1
Se#vices *#ovided- E &#o%in") 9MS) Investment adviso#() Iea!t
Mana"ement Se#vices) Commodit( T#adin"'
D9 se!!s ca#"e- 13A-
B#o%e#a"e- int#ada(-'85, F De!ive#(- '5,
T#ansaction Re*o#t- T#ou" cou#ie#-=#ee of Cost.
9#e*aid Sceme- Not avai!a&!e'
T(*es of t#adin" accounts *#ovided- De-Mat aAc) T#adin" aAc ) Ma#"in aAc'
Net/o#%- 138 &#ances ac#oss 138 cities and 51 #e"iona! offices'
Ma#"in mone(- 7888A-
Sec#ec(- Do" in ID and 9ass/o#d can"e on a #e"u!a# &asis and te!e*one
/it #eco#de#'
Findings:
Brokerage is high.
Trading account opening charge should be reduced
because Geojit and Religare are opening their a/c both de-
mat and trading by giving 650/-, 450/-.
Securities are not so much reliable, RM can trade without
taking the permission of the client.
De-mat a/c of Reliance is more fexible in nature compare
to India Infoline in Kolkata.
Customer is not very much aware about their product.
1
HDFC, ICICI direct provide their customers three types of
account (de-mat a/c, trading a/c, bank a/c) but
Indiainfoline provide only De-mat a/c and Trading a/c.
Charged Rs.249 for providing vas sms service to the
customers.
India infoline provide life time facility by giving only
Rs.555, which is very cheap.

Res&lt
Those who ha'e share or not11111111111111
1
O&t of 8!! data4s the o9ser'ation has 9een made
*E1,-T OR RE1,-T
1


O&t of "! data4s the o9ser'ation has 9een made

*E1,-T -CCO+(T I( *IFFERE(T CO,P-(IES/
1
O&t of :; data4s the o9ser'ation has 9een made
THOSE 5HO -RE I(TERESTS* OR (OT
I(TERESTE* TO OPE( - *E1,-T -CCO+(T/
1
O&t of 8!! data4s the o9ser'ation has 9een made
POTENTIAL OF DE-MAT ACCOUNT OPENING IN
KOLKATA:
1
O&t of :; data4s the o9ser'ation has 9een made
C&stomers of *e1,-T -cco&nt and ,&t&al F&nd
1
O&t of 8!! data4s the o9ser'ation has 9een made
(o of C&stomers in Online and Offline
1
O&t of "! data4s the o9ser'ation has 9een made
Conclusion and recommendation: After completing my market
survey I found so many drawbacks about this company and as
per my knowledge I suggest points which should be taken by
1
company for good market response and to increase their business
in Kolkata. These points are discussed bellow:-
Brokerage should be fxed.
To increase the security in can improve the reliability of
the customers towards the company.
IndiaInfoline should have to organize various
promotional tools to improve their products.
It is necessary to make two separate branches one is
online and other is ofine as like Indiabulls appointment
is mendatory to enter into the rooms.
Provide free vas sms service to the customers.
India infoline have to provide customer online Mutual
Fund invest facility.
To increase the customer it is require to motivate not
only corporate but also every individuals and marketing
should visit their house whichHDFC, ICICI direct ,
Reliance have already done this procedure.
BIB.IO6R-PH7/
BOOKS:
1
1)Research Methodology, written by Uma Sekaran
2)Financial Management, written by I M Pandey
Websites:
1)www.indiainfoline.com
2)www.google.com
3)www.nse.india.com
4)www.cdsl.com
5)www.nsdl.com

OTHERS:
1.LMS (Lead Management System)
2.YELLOW PAGES.
-PPE(*I</
I ave made t/o sets of 2uestionnai#es one is fo# custome# and
anote# is fo# te em*!o(ee) and I ave co!!ected a!! te
info#mation on te &asis of tese 2uestionnai#es' Tese a#e as
fo!!o/s:-
1
Q3*-!onna!r* o h* C3-o5*r-
Na5*? @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Ph.AMo#.? @@@@@@@@@@@@@@@@@@@@@
Addr*--?
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ PIN
G*nd*r? Male Female E5a!& ID?
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Ann3a& In(o5*? 1 Lakh > 1 Lakh ut !
Lakh" > ! Lakh" ut 5 Lakh" > 5 Lakh"
............................................................................................
..................................................
1. Do yo3 ha9* D*.5a AA(? Y*- No
a. I+ :Y*-< h*n 6h!(h (o51any?
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
#. Ho6 d!d yo3 (o5* o "no6 a#o3 h* (o51anyB
N*6- Pa1*r Rad!o TC In*rn*
R*+*r*n(*
(. ;hy d!d yo3 (hoo-* h* (o51anyB
R*&!a#&* #ro"*ra)* (har)*
Good S*r9!(*
For In+or5a!on
A&& o+ h* a#o9*
1
d. ;ha !- h* ra* o+ #ro"*ra)*? Inraday @@@@@@@@@
D*&!9*ry@@@@@@@@
*. Ho6 53(h !- h* 5a!na!n (har)*? R-.
@@@@@@@@@@@@@@@@@@@@@
+. Ho6 53(h yo3r D*.5a AA( 5ar)!n? R-.
@@@@@@@@@@@@@@@@@@@@@@@@@
). ;ha "!nd o+ *Dra +a(!&!y yo3 6an +ro5 h*5?
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@@@
h. Do yo3 ha9* any D*.5a AA( !n Ind!a In+o&!n* Ld?
Y*- No

!. I+ :Y*-< h*n h* !n-r35*n- ha yo3 ha9* !n9*-*d
hro3)h +ro5 Ind!a In+o &!n* ar* E
AF E23!y BF M33a& +3nd CF In-3ran(* DF Co55od!y
j. Do yo3 ha9* D*.5a AA( 6!h any oh*r (o51any?
Y*- No
". I+ :Y*-<$ h*n na5* o+ h* (o51any?
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
G. I+ :No< h*n$ ar* yo3 !n*r*-*d o o1*n a D*.5a AA(?
Y*- No
>. I+ :Y*-<$ na5* o+ h* (o51anyABan"$ 6h*r* yo3 ar*
!n*r*-*d o o1*n a D*.5a AA(?
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
@@@
H. Do yo3 ha9* any (o51an!*-< MFAIn-3ran(*?
1

Y*- No
I. I+ :Y*-< h*n +ro5 6h!(h (o51any yo3 ha9* #ro3)h h!-
h!n)?
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@@@
#ue"tio$$aire" to the rokera%e &rm"
AAC o1*n!n) (har)*.
Na5* o+ h* -o+6ar* 3-*d.
So+6ar* !n-a&&a!on (har)*.
No. o+ -(r!1- 1ro9!d*d #y h* -o+6ar*.
Ma!n*nan(*- (har)*.
ED1o-3r*.
Na5* o+ h* #an" 6!h h* h*&1 o+ 6h!(h (3-o5*r )* h* +a(!&!y
o+ n* #an"!n).
1
S*r9!(*- 1ro9!d*d.
DP -*&&- (har)*.
Bro"*ra)*.
Tran-a(!on R*1or.
Pr*1a!d S(h*5*.
Ty1*- o+ rad!n) a((o3n- 1ro9!d*d.
N*6or".
Mar)!n 5on*y.
S*(r*(y.