Opportunity for Innovation

Insider
The
i8
Intro
Strategic
Planning
The Self Assessment
Assessment Implementation
Assessments Require Time
as you want to spend may be it takes
5-10 minutes or may be it takes a little longer
The point is.. you dont have to spend half a day on it
of course the more
TIME& EFFORT
you put into it,
the more youre
likely to get out of it
Sales
C1
Maker
Sales
Basics
Your Way to A Successful Sales Call
What is The objection?
Listen to the entire objection, pause for three seconds before responding, remain calm and
not defensive, then Meet the objection with a question in order to find out more
Complete the six-step process?
Listen
Define
Rephrase
Separate
Present Solution
Close or Next Step
Sales
Excellence
Customer Handling Techniques
The Complaint Is a Gift
Customer Complaints are Inevitable
If you run a business that sells to the public no matter how great your
goods or services are the old adage will eventually be proven true
You cannot please 100% of the people 100% of the time
When one of your customers complains, handle it by giving their
complaints your full attention so that you can resolve the issue
There is an adage in our Retail called:
Because..
The Complaint is a
Tricks
Sales
C2
The best salespeople know that if they set
customer expectations low, when the product
or service is delivered the customer will be
blown away with the experience
Sales
Tricks
t8
Under Promise
&Over Deliver
And that's exactly how you
want to be positioned for
your next call with that
Customer
Experience
Sharing
C3
Imagine someone you think is an Ideal Coach
What characteristics do they demonstrate?
Supportive, Interested, Available, Good listener, Not judgemental, Aware
Self-aware, Pays attention, Remembers, Honest and Goal-focused
You Dont Need To Be An EXPERT To Be An Effective Coach
Just help your coaches by being there, only offer advice if requested
Sharing
Experience
The Idol Coach
Ideas
Generator
C4
Because Everybody
Have the Opportunity to CREATE

Ideas In Retail Innovation Will Change The Way You Shop
Ideas
Generator
Mobile app lets Retail Store Shoppers
skip the checkout lines
The convenience buying items can be hampered by long queues
So in future RETAIL SHOPS can allows shoppers to browse, scan and buy products
all through their phone, skipping the queues is an appealing prospect for many
which uses customers email addresses to deliver purchases
rather than the traditional home or work address
Yes.. May Be The Smart Phones will
Change Everything Some Day
People
Recognition
C5
Heroes Of The Month
& Retail Champs
People
Recognition
Certificate of Appreciation
Heroes of the Month
Mina Dous
Sharm EL-Shiekh Store
In appreciation of your outstanding sales
performance in July 2014
R1
Thank You
Certificate of Appreciation
Heroes of the Month
Mohamed Fayez Haggag
Damanhour Store
In appreciation of your outstanding sales
performance in July 2014
R2
Thank You
Certificate of Appreciation
Heroes of the Month
Reem Fathy
Dumiat Store
In appreciation of your outstanding sales
performance in July 2014
R3
Thank You
Certificate of Appreciation
Heroes of the Month
Haitham Mohamed-El Amin
Qena Store
In appreciation of your outstanding sales
performance in July 2014
R4
Thank You
Certificate of Appreciation
Heroes of the Month
Ziad Hemid
Hurghada Store
In appreciation of your outstanding sales
performance in July 2014
R5
Thank You
Certificate of Appreciation
Heroes of the Month
Islam Abbas-ElGhatwary
Dumiat Store
In appreciation of your outstanding sales
performance in July 2014
R6
Thank You
Certificate of Appreciation
Heroes of the Month
Rasha AbdElRehim-Radwan
Sohag Store
In appreciation of your outstanding sales
performance in July 2014
R7
Thank You
Certificate of Appreciation
Heroes of the Month
Khaled Saad
Dumiat Store
In appreciation of your outstanding sales
performance in July 2014
R8
Thank You
Certificate of Appreciation
Heroes of the Month
Shady AbdElFatah-ElGaly
Miami Store
In appreciation of your outstanding sales
performance in July 2014
R9
Thank You
Certificate of Appreciation
Heroes of the Month
Mohamed AbdElHamid-AbdElRehim
Qena Store
In appreciation of your outstanding sales
performance in July 2014
R9
Thank You
All the Success
MoatazBellah Magdi