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Administration Essentials
S. No.
1.
Salesforce.com Introduction
Salesforce.com Overview
Cloud Overview Benefits of Cloud
CRM Overview - Benefits of CRM
Services Provided by Salesforce
Salesforce Vs Other Cloud
Salesforce Applications
Sales Cloud, Service Cloud, Custom Cloud
- Rapid application Development, Cost Reduction & Quality Products
Salesforce Architecture Cloud Computing is a Better Model Multi-tenant
Salesforce Editions / Pricing
2.
Force.com Database Configuration
I. Database Model - Object Creation
a. Standard Objects Account, Contacts, Leads,
Campaigns, Opportunities etc.,
b. CRM functionality in Salesforce and use of standard
objects
c. Custom Objects Vs. Standard Objects
d. Limitations
II. Field Creation and its Relationships
a. Different Data types
1) Standard Data types -
- Text, Email, Number, Currency, URL, Text Area,
RichTextArea, etc.,
- Storage Limitations
2) Read only Data types
- Auto Number, Formula and Rollup summary
- Rollup summary Operations
* Sum(), Min(), Max() and Count
* Limitations in Rollup summary
3) Relational Data types
- Lookup Vs Master - Detail Relationship
- Limitations
4) Required, External Id, Default Value and Unique fields
3.
Workflows:
Defining Workflow
Workflow Actions
- Email Alert
- Task Create
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- Field Update
- Outbound Message
Difference between Evaluation Criteria and Rule Criteria
Workflow Vs Trigger

4.
Email Templates:
Email Templates Sending Single emails and Mass emails.
Types of Templates - HTML (Using Letter Head) , Custom HTML (without using
letter head), Visual force Email Templates

5.
Tab Creation:
Types of Tabs
- Custom object Tabs
- Web Tabs
- Visual force Tabs

6.
Page Layouts:
Defining Page layouts
Field order changes
Adding custom buttons and links
Defining required and read only fields
Adding related list
Adding section in Detail page

Record Types
To create and maintain record types for your organization.
Display different page layouts and picklist values based on record types.
Uses of Record Types

Field Dependencies
Controlling field/Dependent field?
Making dependent pick list fields
Limitations
Validation Rules
Defining Salesforce Data Validation
Creating Custom Validation Rules
Validation Vs Trigger

7.

Users, Roles and Profiles
Creating Users
User Licenses Overview
Understanding Record Ownership and Access
Role Hierarchy
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Profiles
Overview and different profiles
User Permissions

8. AppExchange
Installing an App
Uninstalling an App

9. Data Utilities
Import using Application Import Wizard
Import Wizard Vs Data Loader
Mass Delete
Understanding Storage(attachments, documents and records)
Storage Usage
Data Loader Operations Insert/ Update/ Delete/ Upsert / export / exportall /
delete / deleteall
Attachment upload with Data loader
Data Loader Vs Other Third Party ETL Tools

10.

Report Types, Reports and Dashboards, Home page Components
Report Types, Reports & Dashboard Overview
Different Reports
Defining Custom Reports
Advanced Filters
Defining Dashboards
Home page Components

11
Salesforce Apps
Custom App
Service Cloud Console








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Development Essentials
S. No.
1. Salesforce.com Architecture - MVC
Model
View
Controller
Visual force Programming Overview Front End
Apex Programming Overview Back End
Object Oriented Programming Features - OOPs
Reasons to go for Development
CSS Introduction- (Cascading Style Sheets)
Inline CSS
Internal CSS
External CSS
HTML (Hyper Text Markup Language)
HTML Components on VF page
2. JavaScript Introduction
Internal
External
Static Resources
Adding External CSS files to the static resources
<apex: stylesheet/>
Adding External Javascript files to the static resources
<apex:includescript/>
Apex Class Creation Calling
Apex Overview
Defining Class
Access Specifiers
Method Declarations
Calling Class method with Class Instances
Debugging results Debug Logs
Naming conventions & Code Commenting
3. APEX Data Types
Primitives Integer, String, Date, DateTIME etc
Collections (List, Set and Map)
4. Standard Controller
Record set var
Standard Save
Controller
SOQL Query Query data with SOQL and place them on Pages
Custom Save Functionality
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With Sharing class Vs without Sharing Class
User mode Execution Vs System mode Execution
Extensions
Save - Standard controller with extension samples
5. Developer Console
DML Operations on Single record from Developer console
DML Operations on Multiple records from Developer console
Multitenant Architecture & Governing limits Overview
6. Output Link Usage
Page navigation with output links
Command Link Usage
Command link usage
Param tag to pass the Ids
Difference between output links and command links
Pagereference Class Usage
Page navigation using page reference class
Passing Ids from One page to another Page using Pagereference Classes
7.

Wrapper Classes
Display multi object data
Adding check boxes to the data and perform related operations
8.
Triggers
Trigger Overview
Defining Triggers in Salesforce
Trigger Events
Trigger Context variables
Calling a class from Trigger and passing parameters
9.
Components
Components Overview
Defining Components
Executing Components through Browser
Calling Components in VF pages
Component Reusability
Limitations
Error Throwing on VF pages Apex Message Class
Preparing the error messages in controller and throw show on VF page
<apex:pagemessages/>
Different ways to show Error Messages
Exception Handling in Apex
Exception Handling Overview
Different type of Errors in Application
-Syntax Errors
-Logical Erros
-Exceptions
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Try block
Catch block
10.

Ajax Components & its related components
Action Function
Action Support
Action Pollar
Action Status
Rerender
Render
Facet
Outputpanel
11 Packages
Package Overview
Defining packages
Package Types
- Managed
-Unmanaged
Managed Vs Unmanaged Packages
AppExchange Products
Installing packages
Uninstalling packages
Test Classes
Code coverage with test classes
Running Test methods
12 SOQL
Static SOQL
Dynamic SOQL
Executing Dynamic SOQL Queries
SOQL Query Limitations
Difference Between SOQL & SOSL
Limitations
Select List, Select Option and SelectOptions
Placing drop down list with static data (static drop down)
Placing drop down list with dynamic data (dynamic drop down)
13 Batch Apex
Batch Apex Overview
Multitenant Architecture Governing Limits
How Batch Apex Helps to overcome Governing Limits
Different Methods Used in Batch Apex
Calling Batch Apex from Developer Console
Batch Apex Limitations
Scheduling Apex
Scheduling Apex Overview
Different Methods used in Scheduling Apex
Apex Scheduling through Standard UI
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Apex Scheduling through Developer Console
Scheduling Apex Limitations
14 Force.com IDE
Deployment with Eclipse
Test Run from Force.com IDE
Different sandboxes
Sandbox Overview
Different Type of Sandboxes
-Developer Sandbox
-Configuration only Sandbox
-FullCopySandbox
Sandbox Vs Production Environments
Change sets
Changeset Overview
Types of Changeset
-Outbound Changeset
-Inbound Changeset
Limitations