Acknowledgement We would like to thank Professor M.L. Singla for generating inquisitiveness in us towards the MIS as a field of study. We got a very good understanding of the subject due to the interest generated by the thought provoking lectures of Prof. M. L. Singla. We are highly indebted to him for guiding us at every stage of the project.
Power Sector Power Sector one of the most important sector is the life line of the people. This sector has under done a lot of change with invent of IT and is still under the phase of change in the country like India. In most of the states still the convention system of logging the data of the systems in logbook manually is followed. Where are there are some states which have implemented the State of Art technology like SCADA. Many states have are not undergoing this technological changes these days and soon the face of power sector will be replaced from manual operations to automated operations. Power Sector has 3 main parts: 1. Generation 2. Transmission 3. Distribution Generation is the part of Power Sector in which power plants are constructed and Electricity I Generated. In Early days all the process in power plant use to be Manual and Huge manpower was deployed to keep an eye on the performance of every equipment. Gauges used to be marked with limits which should not be exceded and if there is any abnormal problem equipment used to be diagnosed manually. The whole process was so tedious and time consuming that it sometimes take days to diagnose the problem and fix it. It led to loss of time and money. Transmission is second part of Power System. Here long electrical lines are laid to transport Power from Generating Stations to consumers. Due to long length of these lines monitoring of these lines become a hectic task. Earlier people were deployed whose task was to walk along the line and do the physical inspection of the lines and they while walking along the line use to check for conductors, Insulators etc. Protection system deployed for such lines in the case of fault protection were also no capable to diagnose the reason for fault. They only use to give the type of fault occurred. There was capability of recording the parameters of the system during fault. Detection and rectification of the fault use to take days all together. Distribution the last mile connectivity in the system was next to consumers. Here the system is required to supply power to all the consumers. Network works on lower voltage but is very huge is size. Lots of Transformer, cables, service lines and grids are there. This part of the power system is the revenue generator for all the other parts and hence the life line of system to support it financially. Earlier till 90s it was the most neglected sector and no reforms or revamping of the system was done as a result of this Distribution sector became sick. There was theft Problem in this system. Losses were to the tune of 55%. No IT implementation was there. Everything was in bad shape.
Generation Power Sourcing Transmission TRANSCO 220/66 kV Grid Station (G/Stn.) Xpresss Consumer NDPL 66/11 kV G/Stn. NDPL 11kV/ 220V DT CGHS (HCB Consumers) NDPL 66/11 kV G/Stn. 66/33 kV G/Stn. HRB / HCB Consumers NDPL 11kV/ 220 V 11kV/ 440 V DT KCG Consumer NDPL 11kV / 440V DT HVDS Network 11 kV / 440 / 220 V NDPL 33/11 kV G/Stn. NDPL 11kV/ 220 V Distribution Transformer JJ Clusters - LT ABC Network Distribution HRB / HCB Consumers This is a list of States and Union Territories of India by installed capacity of power utilities with generation mode break-up as of 31-05-10published by the Ministry of Power with figures in millions of watts (megawatts). Rank
State/Union Territory Total Installed Capacity Total Thermo Nuclear
Parameters To be Considered for consideration Revenue Enhancement : Any company which has to establish itself ha to see to it balance sheets. Now those days are over when supplying power to all the people was considered to be a charity for State government or service provider and in those cases State govt. / Service provider were under the pressure of supplying power even though there were losses. Free power was also one of the issue. Now with AT&C( Aggrigate Technical and Commercial losses : It is the difference between cost of power purchases and cost recovered from consumer) loss being calculated this factor has been over come. Cost Reduction : There is constant pressure of all SEBs and other private service providers to reduce the cost of operation as same is reflected in the tariff. So Regulator has put up mandatory requirements as what should be the allowed budget for operations. Shorten consumption to collection time : Faster the recovery of money for consumed energy better is the financial control of the company and lesser will be the AT&C losses of the company. Outage time / PLF : Outage time is the time for which the circuit is switched off or is not feeding power to anyone in the circuit. Units Generated : Units generated is the amount of units generated at any power plant. It is the no of units produced and same gives the output / capacity utilization of the plant. Quality Stable Voltage and Frequency. Enhanced customer Experience. Loss level monitoring( Energy Audit) Best In Class Companies in all the three fields. (i) Generation Ontario Power Generation National Thermal Power Corporation Ontario Power Generation OPG's generating portfolio has a total capacity of over 21,000 megawatts (MW)Operates 65 hydroelectric, 5 thermal, 3 nuclear power stations 2009 generation mix consisted of 51% nuclear, 39% hydroelectric and 10% thermal electricity Nuclear Fleet (i) Generating Capacity :- 6606 MW (ii) 2009 Output :- 46.8 TWh (iii) Currently generating :- 5167 MW Hydroelectric Fleet (i) Generating Capacity :- 6963 MW (ii) 2009 Output :- 36.2 TWh (iii) Currently generating :- 2042 MW Thermal Fleet (i) Generating Capacity :- 8177 MW (ii) 2009 Output :- 9.5 TWh (iii) Currently generating :- 3424 MW Throughout 2009, the availability of our hydroelectric stations remained at consistently high levels, finishing the year at 94.8 per cent. The nuclear stations achieved a capability factor of 84.0 per cent in 2009
National Thermal Power Corporation Installed Capacity - 28840 MW Generation - 218840 Mus PLF - 90.81 % Availability Factor - 91.76 % (ii) Transmission Power Grid Corporation Company Performance (figure in crores) Turn over : 4082 ( 66% Growth ) Net Profit : 1229 ( 78% Growth) Gross Asset Base : 29015 (111% Growth) Net Worth : 10668 ( 58% Growth) (iii) Distribution Baltimore Gas and Electric Company Torrent Power Baltimore Gas and Electric Company For nearly 200 years, the Baltimore Gas and Electric Company (BGE) has met the energy needs of central Maryland. Customer Base is spread across approximately 2,300 sq. miles, including Baltimore City and all or part of 8 Maryland counties in central Maryland More than 1.2 million electric customers Residential - approximately 1.1 million Commercial and Industrial - approximately 122,100 Total Revenue : $2,680 million (63% Residential, 22% Commercial, 2% Industrial) Average use per residential customer: 13,020 kWh annually
Torrent Power Torrent Power distributes over 10 billion units of power to annually Ahmedabad, Gandhinagar and Surat the industrial and commercial hubs of Gujarat. Over 1.9 million customers spread over an area of 408 Sq Kms in these cities are served AT&C Loss level : Torrent Power Ahmedabad : 8.9% (FY 2008-2009) Torrent Power Surat : 7% (FY 2008-2009)
We have taken up North Delhi Power Limited for detailed study. It is one of the 5 distribution companies in the Delhi. It is Joint venture of Delhi Govt. and Tata Power.
North Delhi Power Limited
Introduction:
North Delhi Power Limited (NDPL) was founded on July 1, 2002 through public/private partnership framework as a 51:49 joint venture between TATA Power and Govt. of Delhi. NDPL distributes power in North and North West areas of Delhi spread across 510 square KMS. It serves a population of about 4.5 million people and has a registered consumer base of about 1 million, a peak load of 1100 MW and an annual energy consumption of 5900 MUs. It is a regulated business and follows regulations of DERC (Delhi Electricity Regulatory Commission).
Performance Parameters in NDPL (i) AT&C Losses (ii) Billing Efficiency (iii) Collection efficiency Overall AT&C Loss Level: 13.77% Overall Billing Efficiency: 85.04% Overall AT&C Efficiency: 101.76% Circle Wise Highlights Circle Overall (with LIP) W/O LIP AT&C Billing Efficiency Collection Efficiency AT&C Town Circle 15.75% 82.74% 101.83% 17.30% City Circle 8.93% 88.92% 102.42% 9.73% Sub-Urban Circle 17.84% 80.91% 101.55% 20.16% Metro Circle 13.66% 84.74% 101.89% 14.96% Urban Circle 11.14% 87.89% 101.10% 12.15%
The IT Vision & Mission Vision: To make NDPLs IT environment a benchmark in Power Distribution Business that accelerates business innovation and empowers users to exceed customer expectations Mission: Implement Integrated, Best in class, Secured systems in all functions of NDPL Facilitate Sharing and Spreading of knowledge by using IT offerings Enable statutory compliant systems and processes Provide IT enabled environment to encourage learning, innovation and collaboration Adapt environment friendly IT Infrastructure Evaluate Technology and adapt them to keep systems current with business needs and directions
Guiding Principles for IT Avoid human intervention and develop intelligent systems - accuracy - manipulation Build secure system with controls to arrest accidental / intentional mistakes with traceability Capture and Validate data at source and at the time of origination Integration of all databases and applications with no duplication
Built in flexibility for changes by authorized user User convenience as the prime criterion for Design System assisted Suggestion / Prompt to users Use of current technology at optimum cost for longevity Get the international accreditation ISO xxxx
Few of NDPL IT Achievements
Connectivity to almost all Offices Informative Bills to Consumers in time Payment through - Collection Centre, ATMs, Bank, Drop Box & Web Information Kiosk for Consumers Interfacing with AMR(Automated Meter Reading) and HHD(Hand Held Device) Web Hosting for Consumers MIS ISO 9001:2000 Certification
Inherited Legacy
Billing System DEBS getting started - Herculean Task of facing the onslaught of Implementation hassles No Network Infrastructure; No e-mail system; No Management Information System & only fictional integration. Customer Care as per the whims & fancies of the untrained manpower No systematic supervision & tracking Grossly inadequate Billing & Collection Systems with extensive Revenue Leakages Only 85 PCs and three servers for serving 8 lac consumers
In July 2002, NDPL took over the reins from erstwhile DVB (North and North west areas). One of the most important things on NDPL managements mind was to involve Information Technology as a major force in its aim towards transformation. Keeping this in mind NDPL decided to go with ERP (Enterprise Resource and Planning) to bring out transparencies in the business processes of various departments. Following departments where tackled in first place: 1. Stores (Materials Management) 2. Procurement (Purchase Management) 3. System Engg (Works Management) 4. Accounts (Inventory Accounting, Purchase Accounting, Works Accounting) 5. Asset Accounting 6. Human Resource Management 7. Payroll Accounting. Processes of these departments were focused upon, and these departments were thrown the challenge to mould themselves and get ready to face the difficult task of implementing ERP. NDPL decided to go with TCS product ENRGISE (Enterprise Related Generalized Information System). The implementation started in the month of Dec 02.
About ENRGISE
Enterprise Related Generalized Information System or ENRGISE 1.0 offers a complete solution for managing online business transactions of organizations in the Indian Utilities sector. Developed on lines of modern ERP products, it can take care of all transaction processing as well as executive information requirements through configurable business processes and reporting information. ENRGISE is capable of providing information at your desktop through total integration of multi-functional modules. While the products various modules can operate in a group, they can also perform on their own. The products modular approach and rapid implementation methodology make it cost-effective. Besides, the GUI (Graphical User Interface) features of ENRGISE enhance its ease of use, and make it user-friendly. The product functionality includes:
o Materials Management Inventory Management, Purchase Management o Financial Management Inventory Accounting, Accounts Payable, Assets Accounting o Human Resources Management o Payroll Administration o System Administration
Computerization stage
July 2002 - No Computerization July 2003 - Data from excel sheet was transferred to the ERP package - ENRGISE Sep 2003 - Online GRN (Goods Receipt Note) started Jan 2004 - Online Issues started Mar 2004 - Manual Ledgers Closed Apr 2004 - Fully computerized (Online GRN, Issue, Dispatch advise, MIS reports) Dec 2005 - SAP Go Live Jun 2008 - SAP ESS (Employee Self Service) Apr 2009 - SAP PMS (Performance Manangement system) Dec 2009 - SAP SRM (Supplier Relationship Management) Jan 2010 - GRC (Governance, Risk & Compliance)
Benefits
Online stock availability Transparency More accurate records No Tampering of records No stock hoarding ENRGISE PACKAGE
HARDWARE Server HP ML 570 DUAL XEON 1.7 GHZ CPU 2 GB RAM RAID 5 Installed Using SAN for Central Storage
OPERATING SYSTEM WINDOWS 2000 DATABASE ORACLE 9.2 FRONT END VISUAL BASIC 6.0
ENRGISE faced the challenge of 3 full life cycles (Financial year) and emerged as a success story not only for the NDPL management but also portrayed the efforts of NDPL team members. After the success of ERP (Enterprise Resource and Planning) product from TCS, NDPL team management decided to move on to tried and tested ERP package all over the world SAP.
ERP for internal Business processes:
To realize its vision and mission, NDPL started changing business processes, implementing IT infrastructure, changing mindset of people, developing skills of people etc which took almost 2 years. NDPL prepared its IT and technology Roadmap. After achieving confidence of its people to use IT, NDPL implemented an ERP named as ENERGIZE which also became the first induction training and culture building tool at NDPL. This ERP has limitations such as poor information security, limited cross functional integration, unavailability of all business processes etc. This has led to requirement of an ERP system offering all business functions and their integration with proper information security. NDPL also desired to change the culture of public sector to a technology driven, efficient and performance oriented company.
SAP as an ERP:
SAP implementation project at NDPL was named as SAMANVAY. As the name signifies, it means INTEGRATION OF END TO END WORK FLOW IN BUSINESS PROCESSES. The objective of SAP implementation in NDPL was to assimilate key support processes such as Human Resources, Finance & Controlling, Plant Maintenance, Project System, Procurement, Inventory Management, etc.
The Project followed ASAP methodology. The project targets were defined & individual milestones were specified. The implementation of SAP at NDPL started with clear mandate of Top Management To adapt SAP Best Practices with least developments. This became a key factor for such full-fledged implementation in a short span of time (less than 6 months), which qualifies us to be one of the fastest implementation in the history of SAP.
Milestones and Achievements:
Phase I a ( R/3 , ESS ) Phase I b ( BW, SEM - BSC ) Project Preparation Phase 03-06-2005 25-08-2005 Business Blueprint Signoff 27-07-2005 01-11-2005 Realization Phase & Integration Testing 30-09-2005 30-11- 2005 Final Preparation, End user training GOLIVE 01-12-2005 28-01-2006 End of PGLS 31-01-2006 10-03- 2006
In this project, SAP helped NDPL core team to acquire customization and implementation skills and to train 500 users before Go live. Most of these users were having little or no computer knowledge. SAP helped NDPL team to understand and follow ASAP methodology. Project procedures were well documented and institutionalized the usage of tools and techniques.
Systemic Approach to IT Interventions:
Stakeholders Expectations Stakeholders Expectations Action to meet the expectations Management Efficient Billing & revenue realization through a seamless Revenue Cycle Management (Reduction in AT&C Losses Business Process Re-engineering for Revenue Cycle Management to improve payment & Billing efficiency Enterprise wide integration of processes and data capturing at source Integration of SAP, Sambandh, GIS,SCADA, BIRD & Meters Management, CRM, Revenue Discipline in Sambandh Consolidated consumer records across all services (Single View) SHAKSHAT, SUGAM, SARANSH Superior collaborative communications and transaction management Exchange Server, SANDESH Agile, cost effective & state of art solutions Primary Data Centre, Facility Management Outsourcing, Enterprise Agreements, Parameterized applications Management of Knowledge and data asset SANCHAY NDPLoPEDIA Encourage innovation & improvement. SHINE, ASHWASAN, CFTs, T-2/2, mission 9/9 Ethics Consumers Reliable and quality Power at competitive rates AMR, GIS, SCADA Billing facilities/Bill Payment OCCM, Payment Gateway, SUGAM Improved service handling processes SAMBANDH CRM, Queue Management System, E-Kiosk Safe and secure system IMS/ISMS Accreditation
Stakeholders Expectations Action to meet the expectations Collaborators (Suppliers & other (Outsourced Agencies) Proper liaison with the agencies & compliance with terms & conditions of the agreement Compliance to Purchase Order terms (SAP) Prompt payment mechanism & ensuring the best working environment BIRD Investors Secured & Assured returns Regulator (DERC) Compliance with the provisions relating to billing, Metering & Supply Code DEBS, SAMBANDH & BBS Tariff Regulation & Performance Standards Government Success of the privatization model Workforce Best working conditions & empowerment at all levels Learning and Growth Technology adoption, SEEKH Sessions, SAP Certified professionals To develop & capitalize on the competencies Provide opportunities for innovation, learning & growth Empowerment & Motivation Society/ Media To be responsible corporate citizen and contributing to the fullest towards community development Participation in CSR Activities
Transformation of NDPL in terms of IT awareness:
July-02 2003- 04 2004- 05 2005- 06 2006- 07 2007-08 % rise in last year PC 85 390 918 1488 2234 2928 31.07% Server 3 4 7 40 55 64 16.36% Printer, UPS, Storage. 57 178 586 764 1043 1386 32.89%
Other IT packages being used in NDPL
Sl. No. Application Name Brief Description Database Application Software H/W & OS Platform Developed / Provided By SAN 1 Decentralized Energy Billing System Decentralized Billing System for the billing of LT consumers Oracle 8i Vision Jade, JAVA SUN Servers & Solaris OS CMC 2 Bulk Billing System Billing System for High Revenue Base consumers Oracle 9i VB .NET Intel Xeon Server & Windows 2000 NHCL 3 Meter Repository System Meter Repository System for monitoring the inventory of Meters and seals Oracle 9i Developer 6i Intel Xeon Server & Windows 2000 J&J Consultancy
4 Enforcement Application An application to maintain enforcement data & generate bill & MIS Oracle 9i Developer 6i SUN Servers & Solaris OS Nippon Data Systems Ltd
5 Web Data Base For providing all consumers commercial information on the WEB Oracle 9i Tomcat 4.1 Web Server, JSP Intel Xeon Server & Windows 2003 NHCL 6 Spot Billing Application for generating bills on the spot at the premises of the consumer itself at the time of reading Oracle 8i Developer 6i, C SUN Servers & Solaris OS CMC 8 SARTHI A workflow application to register & resolve internal user request related to Admin, Finance, HR & IT Oracle 9i VB .NET Intel Xeon Server & Windows 2000 Nippon Data Systems Ltd.
9 SAMPARK A complete CRM application to provide a RESPONSIVE service to CONSUMERS and remain in SAMPARK with them thereby earn CONSUMER SATISFACTION Oracle 9i VB .NET Intel Xeon Server & Windows 2000 In-House 10 VALUE POWER Prepaid metering application Oracle 9i Delphi Unix Secure Meter Ltd.
11 Cash Deposit Machine - SEVAK Application for collecting payments against energy bills through self service machines Oracle 8i VC++ Pentium IV Server & Windows 2000 Server Tata Infotech, Transmatics Ltd.
12 Offline Cash Collection Module Offline Cash Collection Module Oracle 8i, MSDE VB .NET SUN Server & Solaris OS, MS SQL, MSDE In-House Sl. No. Application Name Brief Description Database Application Software H/W & OS Platform Developed / Provided By SAN 13 Flash Report Application Daily status of power input, load shedding etc. SQL 2000 VB & Excel Intel Xeon Server & Windows 2000 J&J Consultancy
14 SANCHAY Companywide intranet portal based on Microsoft Share Point Server used for maintaining internal knowledge repository & sharing SQL 2000 ASP .NET Intel Xeon Server & Windows 2003 KLG 15 Federation of Electricity Utility web site A website that provides an interface for sharing information between electricity utilities SQL 2000 ASP .NET Pentium IV Server & Windows 2003 Server In-House 16 SAMIKSHA SAHAYAK An application to manage Meeting Requests, Minutes of Meeting & Tasks SQL 2000, MS Access VB .NET Intel Xeon Server & Windows 2003 In-House 17 SUYOJNA Application for projects department to monitor schemes & for effective MIS generation SQL 2000, VB .NET Intel Xeon Server & Windows 2003 In-House 18 Data Warehouse Data Warehouse SQL 2000 & SQL Analysis Services ASP, Excel Intel Xeon Server & Windows 2000 CMC 19 Material Tracking System Material Tracking System to monitor zone activities and take corrective action SQL 2000 VB .NET Intel Xeon Server & Windows 2003 In-House 20 Integrated Management System (IMS) An application to make all IMS documents available to all users in NDPL
Microsoft HTML Help workshop Pentium IV Server & Windows XP In-House 21 Active Directory Interface An application for HR to create or delete email addresses of employees SQL 2000 VB .NET Intel Xeon Server & Windows 2003 In-House 22 Automatic Meter Reading & Data Analysis System Automatic Meter Reading & Data Analysis System SQL 2000 ASP .NET Intel Xeon Server & Windows 2003 CMC 23 SANKET Application to capture the monitoring parameters of the Equipments in a Grid Station & generate MIS SQL 2000 VB .NET Intel Xeon Server & Windows 2000
24 IMS Audit Application A web based application which maintains a central repository of audit details and also tracks the non conformance and CAPA details SQL 2000, ASP .NET Pentium IV Server & Windows XP In-House Sl. No. Application Name Brief Description Database Application Software H/W & OS Platform Developed / Provided By SAN 25 Consumer Grievance Redressal Forum System Consumer Grievance Redressal Monitoring System MSDE VB .NET Pentium IV Server & Windows XP In-House 26 Security Deposit Reconciliation System An application to upload security deposit amount from excel file to database and reconciliation of the same SQL 2000 VB .NET Pentium IV Server & Windows XP In-House 27 Macromedia Breeze Rich Web communication System to develop, deliver & track E- Learning, Online Training & Live Meeting (Video/Audio Conferencing) SQL 2000 Web Server Intel Xeon Server & Windows 2003 Macromedia 28 Document Management System Repository of scanned images of KNO files. SQL 2000 Visual Basic Pentium IV Server & Windows 2000 Server J&J Consultancy
Financial Budget:
Sl. No Head ITEM 2008-09 Amount in Cr. 2009-10 Amount in Cr. 1 Project DEBS Up gradation 4.5 0 2 Project SAP ISU 7.3 10 3 Project Disaster Recovery Hosting 0 8 4 Project Unified Communication 0 0.3 5 Project ENHANCEMENT OF AMR 0 0.3 SUB TOTAL 11.8 18.6 6 H/W PC/ LAPTOP 3 2 7 H/W UPS 0.25 0.5 8 H/W RETIRING OF EXISTING SERVERS 1 0.6 9 H/W Restoration Lab 0 0.3 10 H/W NETWORK (SWITCHES, ROUTER, LAN/WAN) 1 1 11 H/W Printers/Scanners/ Plotters 0.05 0.05 12 H/W Tape Library 0 0.4 13 H/W Storage for RMS & AMR 0 0.3 14 H/W DG Set 0.12 0 SUB TOTAL 5.42 5.15 15 S/W Microsoft Enterprise Agreement 2 2 16 S/W SAP EULA(End-User Licenses agreement) 0 1.5 17 S/W VIRTULIZATION 0 0.1 18 S/W SECURITY 0.4 0.6 19 S/W PERFORMANCE TOOLS + OTHER SOFTWARES 0.2 0.5 20 S/W NEW TECHNOLOGIES 0 0.5 SUB TOTAL 2.6 4.3 Proposed Grand total 19.82 28.05