HR initiates by filling ICT

Resources Access Form

HR / ICT data ICT verifies the form
5 working days
in advance
Raising Account request
through Electronic
Systems Access form
(e-SAF)
Yes
No
ICT Specialist
Authorizes the
e-SAF request
Global User Admin
creates user account in
AD and Office 365 Cloud
Section Chief
signs the request
Yes
No
Chief of Operations
approves the request
Yes
No
Complete access to
generic UNICEF Systems
ICT 1.1 User Account Creation for a New Staff
Member / Consultant
Global Active
Directory &
Address Book
Files the ICT
Resources Access
form
Update Mailing lists /
Shared Drive Access
HR initiates the process
HR data
5 working days
in advance
Raising Account
extension / deletion
through Electronic
Systems Access Form
(e-SAF)
ICT Specialist
Authorizes the
e-SAF request
Global User Admin
updates user account in
AD and Office 365 Cloud
User ID updated for
access to generic UNICEF
Systems
ICT 1.2 User Account Extension and Deletion
Global Active
Directory &
Address Book
Account expiry
warning
Update Mailing lists /
Shared Drive Access
ICT issues the requested equipment after confirming availability
Check / update
Inventory
Type 3: Staff members
request for equipment
2 working days
in advance
Signs the ICT Equipment
loan form
No
Yes
Equipment issued and
recorded
ICT 1.3 Issuance of Equipment to Users
Files the ICT
Equipment Loan
form
Type 2: Equipment for New
User through approved ICT
Resources Access Form
2 working days
in advance
Type 1: Sections request for
equipment for events /
visitors
2 working days
in advance
Verify requests Verify request
No
Yes Yes
No
Staff / User returns the
ICT equipment
ICT Checks the
equipment status
OK
Notify admin for
SIR / PSB
Faulty / Lost
ICT Equipment:
Laptop/Docker
VHF
PABX Extension
Satphone
Printer
Multimedia Projector
Smart Phone / Blackberry
Keyboard/mouse/headset/UPS
Check / update
Inventory
Request is initiated by ICT or
Program staff
ITSS website of
certified software
ICT Specialist verifies
the request
Raising request through
Electronic Software
Certification Form
No
Yes
Software purchase
process through Supply
Section Chief
Approves the request
through email
Yes
No
Local endorser
approves
No
Installation of the S/W on
UNICEF Systems
ICT 1.4 Software Certification Process
Completed and
approved S/W
specifications and
requirement
justification
Purchase required
software and
licences
Discussions
with vendor or
check online
for
specifications
Yes
Regional endorser
approves
No
Yes
Request for Verifying
SO & SR
ICT verifies the
request
S/W Certification Process
Yes
No
Purchase of H/W Through
supply
Deployment of systems
ICT 1.5 Support to Programs and Supply Sections
Complete TORs or
specifications of
requirements
Local and
International LTA
ICT Checks relevant
Sources
Yes
Purchase required
H/W and Services
Purchase of Services
Through supply
Call registered by user
through Service Manager
ICT escalates the
request
ICT verifies & completes
the Interaction
Yes
No
ROSA HD / ITSS GHD
processes a solution for
the Incident
Solution
Feedback to the user
ICT 1.6 User Support
Solution
Knowledge
management &
experience of a
solution
Solution provided by
ICT or local SME
Feedback / Update