www.telecomsacademy.

com/dl

ENHANCE YOUR CAREER PROSPECTS WITH

DISTANCE LEARNING
3 COMPREHENSIVE 6 MONTH DISTANCE LEARNING COURSES FOR THE TELECOMS INDUSTRY

1
CERTIFICATE IN MOBILE
COMMUNICATIONS
STARTS
18 JANUARY 2010

2
DIPLOMA IN MOBILE
COMMUNICATIONS
STARTS
25 JANUARY 2010

3
DIPLOMA IN 21ST CENTURY
TELECOMMUNICATIONS
STARTS “…I really learned a lot that will really benefit me
as I now can confidently participate in discussions
8 MARCH 2010 outside my area of operations.” SK, MTC Namibia

COURSE DIRECTORS
Dave Bowler, Tony Wakefield,
Alan Mayne and Dave McNally
Support provided, through online virtual
classroom tutorials, by our very experienced
team of training professionals who have a
wealth of experience of telecommunications
markets, technologies and operations.
FULLY ENDORSED BY THE GSA
Discount available for Global mobile
Suppliers Association members.
See page 2 for details.
NEW!
ENHANCED LEARNING THROUGH OUR NEW ‘VIRTUAL CAMPUS’
> Online tutorials
> Fully managed learning environment
> Greater access to course tutors and fellow students
“I was really enlightened. I liked how different topics were introduced and
then developed… For me it was an all round course covering all aspects
of the mobile sector… I will strongly recommend to our HR that they
sponsor more students on this course.” KM, NET*ONE (PVT) LTD, ZIMBABWE

To register: +44 (0)20 7017 5514 For information: +44 (0)20 7017 4144
Why not join the many delegates who have been through these distance learning programmes. Use this unique experience to enhance your knowledge of
Telecommunications or broaden your existing experience and knowledge base. You could customise these programmes for your own unique company training scheme
in order to build your team and enhance your company operation.
 THE INFORMA TELECOMS ACADEMY
The Informa Telecoms Academy is part of the Programme Director
Informa Telecoms & Media Group, and has a solid
reputation for delivering high quality, interactive, Dave Bowler has over twenty years of
training courses for individuals and companies experience in telecommunications training
within the telecommunications industry. Our and has provided training to both technical Endorsement
and non-technical audiences, having worked This programme is
expertise covers both mobile and fixed telecoms, the fully endorsed by GSA
3GSM family of technologies (including 2G, 3G & for companies including Cable and Wireless,
– The Global mobile
LTE), TETRA, CDMA, services and applications, radio Mercury Communications and Wray Castle. Suppliers Association.
and core networks, industry insights and overviews. Dave has managed, designed and delivered GSA is the representative
We provide training at different technical levels training programmes covering all aspects of organisation for GSM/3G
telecommunications – focusing primarily on suppliers, representing
suitable for a wide range of functions including
over 80% of GSM/3G
engineers, sales, marketing and management. advanced technology but also including
market share globally.
advanced business programmes. GSA delivers authoritative,
As part of the Informa Telecoms & Media Group, the market intelligence and
Telecoms Academy has access to the most up-to-date technology updates for
telecommunications market information and analysis, Course Directors and Tutors the mobile industry and
allowing this information to be incorporated into our Tony Wakefield is Training Director of the the media. GSA advises
regulators/policymakers
programmes where relevant. Informa Telecoms Academy. Tony has over 10 on optimum conditions
years experience as a telecoms training for mobile market
Why Study by Distance Learning? professional specialising in fixed, wireless and developments. Assistance
to operators including
converged technologies and networks. He
Increasingly we all face more pressure in our business lives. enhanced dialogue/
started his career with British Telecoms,
Finding the time to attend courses of any kind can be very information exchange is
gaining a whole wealth of experience in achieved via seminars, VIP
difficult and well meant plans are often put aside telecommunications. Tony’s previous roles events, and the web-
indefinitely. Distance Learning is the solution to your have included both lecturing and managing a based Operators’ Zone.
education needs. You can enjoy the full benefits of course development team specialising in DISCOUNTS ARE
studying, whilst still in employment – using the freedom telecommunications training. AVAILABLE FOR GSA
and flexibility of Distance Learning to your advantage. MEMBERS – please call
Alan Mayne brings to the Telecoms Academy us on +44 (0)20 7017
You can set the pace at which you learn. You can decide some twenty-one years of experience in 4144 for more details.
where and when you want to study. If you travel, you can For more information
Telecoms and IT – gained working for some of
take the materials with you to continue studying and make about GSA visit
the leading telecoms companies including BT www.gsacom.com.
good use of travelling time. If you change companies, and Ericsson. He has worked in telecoms
inform us of your change of address – and the advantages training since 1998. Previously Alan has worked
of distance learning continue. One of the most beneficial as a Senior Engineer for Ericsson with
factors of distance learning is that as the course progresses, responsibility for supporting GSM Network roll-
you can apply the knowledge, skills and expertise gained to out for one of the leading UK mobile phone Informa Telecoms &
your work immediately. operators. Media is the leading
provider of business
Dave McNally has gained a wealth of intelligence and strategic
Key benefits experience within the Telecoms Industry – marketing solutions to
the global telecoms and
䊳 YOU decide where and 䊳 LEARN the latest being a lead presenter in both the Faculty of media markets.
when to study and then technology and business Technology and Engineering and Faculty of Driven by constant first-
set your own pace processes from a high Telecoms Business. His career includes working hand contact with the
level of course content as a Senior Engineer for Cable and Wireless. industry our 90 analysts
䊳 FLEXIBLE modular course and researchers produce
and detail Dave has worked in Telecommunications
structure allows you to a range of intelligence
Training since 1996.
study subjects most 䊳 APPLY the knowledge, services including news
and analytical products,
relevant to you and your skills and expertise in-depth market reports
business to create an gained to your work and datasets focused to
individual programme immediately Students will receive technology, strategy and
content.
䊳 RELEVANT for technical 䊳 YOUR knowledge and a FREE copy of To find out more about
and non-technical expertise recognised
students unique qualifications Mobile, Broadband Telecoms & Media visit
our website
䊳 BENEFIT from the 䊳 SUPPORT provided & TV Industry www.informatm.com
For information on course
expertise and support of through regular online
leading industry and tutorials, with tutors and Outlook 2010 fees and administration
please turn to page 8.
training practitioners subject matter experts

Executives from these leading companies have enrolled in the Telecoms
Academy Distance Learning programme: Altech Namitech Ltd, Azercell Telecom,
Bain & Company, Belize Telecommunications Ltd, Cable & Wireless Grenada Ltd, Cellc
(PTY) Ltd, Dhiraagu PVT Ltd, EFG-Hermes, Ghana Telecom, International Finance
Corporation, International Turnkey Systems, Manx Telecom, Mentor Graphics
Corporation, Microsoft, Mobimak AD, Mossel Jamaica (Digicel), MTC, MTN Nigeria
Communications Ltd, Net One, Nigerian Mobile Telecommunications Ltd (M-Tel),
Nokia Networks, Orange, Orascom Telecom Algeria, Post and Telecommunications of
Kosovo, Prism, Roshan, Sony Ericsson Mobile Communications, Telekomunikacja Polska
SA, TeliaSonera International Carrier, Vmobile Nigeria Limited, Vodacom Congo,
Vodafone Malta Ltd, Zanzibar Telecom Ltd (Zantel)
Join other Telecoms Academy students from around the world: Currently we
have students enrolled from many different countries worldwide including: Afghanistan,
Algeria, Azerbaijan, Belize, Congo, Egypt, Finland, Ghana, Grenada, Isle of Man,
Jamaica, Kosovo, Kuwait, Macedonia, Maldives, Malta, Namibia, Netherlands, Nigeria,
Poland, South Africa, Sweden, Switzerland, Tanzania, United Kingdom, USA, Zimbabwe

2 Booking line +44 (0)20 7017 5514 Email training@telecomsacademy.com Web www.telecomsacademy.com/dl
THE COURSE STRUCTURE IN DETAIL
The Certificate and Diploma in Mobile Communications and the
Diploma in 21st Century Telecommunications courses are 6 months TELECOMS ACADEMY
long and comprise four core modules and between six and eight NEW! VIRTUAL CAMPUS
specialist modules, of which you choose to study two.
Each module is made up of written material, coursework (questions, worked
examples and research), regular assessments (in the form of multiple choice
questions), and tutor support. Written material provided will be nominally
between 70-200 A4 pages, and require 20 hours work per module/month.

Pre-Requisites
Certificate in Mobile Communications: Nil.
Diploma in Mobile Communications: Certificate in Mobile
Communications, or equivalent relevant experience. (Please call for details).
Diploma in 21st Century Communications: Three year’s relevant
experience within the telecommunications industry or a relevant degree in a
telecommunications related topic.
Integrated Certificate – Diploma Programme: Students who sign up to
the Certificate programme intending to move on to the Diploma programme
can now take advantage of Telecoms Academy’s fully integrated, Distance
Learning programme. The programme incorporates a full Certificate course
with an additional 4 modules from the Diploma course leading to the award
of a full Diploma. The entire course, including study periods for the
Certificate and Diploma examinations can be completed in 12 months.
By signing up for the integrated programme students can save over €1145
over the standalone or bridging courses.
Assessment and Examinations
Award of the Certificate or Diploma will be on successful completion of a
multiple choice final examination. The final examination will be set for one
month after nominal completion of the final module. This examination will
be conducted through a web interface and will require validation from your
(training) manager or responsible person. Full details can be supplied on
request. You will also be asked to complete self assessment questions
throughout the course in order to monitor your progress.
Course Dates
Certificate in Mobile Integrated Certificate – Diploma
Communications: First module Programme: First module starts
starts 18 January 2010. 18 January 2010.
Diploma in Mobile We will then mail modules at regular
Communications: First module intervals allowing you to set you
starts 25 January 2010. own pace.
Diploma in 21st Century
Communications: First module
starts 8 March 2010.
Course Materials
Material will be made available in hard copy at appropriate intervals. You will
be expected to complete one module per month, over a total period of six
months. Some course material will also be made available via our Managed
Learning System.
ENHANCED TUTOR SUPPORT WITH OUR NEW
VIRTUAL CAMPUS
The Telecoms Academy Virtual Campus
encompasses a virtual classroom and a
Managed Learning System.
Virtual Classroom
Enhance your learning with regular virtual
classroom tutorial sessions. Each distance learning
programme will include live online tutorials
allowing you to consolidate your learning.
Telecoms Academy’s new virtual classroom allows
our Distance Learning students greater access to
course tutors and fellow students alike.
Enter the virtual classroom to experience a wide
range of enhanced interactive learning tools:
䊳 Train together with an instructor online and in
real time
䊳 Each tutorial will include trainer presentations,
group discussions as well as question and
answer sessions
䊳 Have your questions answered instantly
䊳 Network with other students
Managed Learning System
The Managed Learning System has been developed
in order to offer convenient and flexible access to
resources such as course material, frequently asked
questions, practice examinations and tutor
support. Further information and access codes will
be emailed to participants after enrolment. Please
ensure that you provide a current email
address on your application form to enable us
to send you your access details without delay.

Course Tutors
The Course Tutors are available during your studies to help with any
problems or technical questions that you may have. Each programme will
also be assigned a Course Director. Further details on how to make contact
will be supplied in the course handbook which you will receive once you are
enrolled on the course.

All enquiries and In-house training telephone: +44 (0)20 7017 4144 Email: training@telecomsacademy.com 3
 Early Bird and Group
CERTIFICATE IN MOBILE COMMUNICATIONS Discounts available
REGISTER BY 21 DECEMBER
See page 8 for details

Nominally a 6 month course with an additional 4-6 weeks
examination preparation and examination time required.
Who will benefit?
THE CERTIFICATE WILL BENEFIT those looking
to consolidate and formalise their knowledge
of Mobile Telecommunications, or those new
to the industry.
It is also suitable for use in a company-wide training scheme providing an excellent framework
to increase employee’s knowledge, skills, and confidence.
Designed to give a broad picture of mobile communications, but allowing a degree of
specialisation, the programme will provide an excellent grounding for job functions as diverse as
Radio Engineer, Core Network Engineer/Switch Engineer, Billing Specialist, Integration Engineer,
Roaming Specialist, Carrier Relations Manager, Applications Analyst, Radio Operations,
Transmission Engineer, Sales/Marketing/Branding, Product Manager, Field Construction, Trainers
and those in more general Managerial positions.

The Core Modules • The following four modules are mandatory

1 The Mobile Market 2 Technology Principles 3 Mobile Infrastructure & 4 Handsets, Services, Media
• Types of Network • Telecommunication Principles Supporting Systems & Content Distribution
• Services, & the User Perspective • Analogue and Digital Systems • Requirements of a Cellular System • Terminals – The Requirement
• Regional Activity • Signals and Coding • GSM Explained • Capabilities & Limitations
• Competing & Complimentary • Radio Systems • GPRS Explained • Handset Architectures
Technologies • The Cellular System • UMTS Explained • Content & Downloads
• Manufacturers • Principles of Signalling & Control • Service Platforms • Messaging
• Content Providers • Making & Receiving Calls • Charging & Billing • Roaming & Interoperability
• Industry Bodies • Circuit Switching • Connecting the Elements • Security
• Regulation • Packet Switching • Billing Aspects
• Use of Bluetooth

The Specialist Modules • Students must choose two of the following modules
A Radio Systems
• The GSM Air Interface Scheme
• Adding GPRS
• The W-CDMA & UMTS Air
Interface
• Radio Planning Aspects
• Procedures
• Radio in Context – The end-to-end
Service
• Bluetooth Radio System
B Core Network Systems
• Fixed Telecommunication Principles
• Transmission
• Transport
• Switching
• An End-to-End Call
• The Packet Switched System
• IP in the Core Network
• Signalling and Control
• Service Delivery
• Messaging Systems
• The IP Multimedia Subsystem
• Evolving the Core Network
C Business Processes
• Telecommunication Operators
Functions & Responsibilities
• The Business Environment
• The Basic Requirements
• Processes & Procedure Flows
• The TeleManagement Forum
& the eTOM Model
D Marketing, Branding • Billing Solutions: Post-paid &
& Services Prepaid
• Systems – Architecture, Interfaces
• Setting Strategy & Direction
and Integration
• Measuring Performance – Net
• Fraud Problems & prevention
Adds, ARPU
• Adding Value for the User F Network Implementation
• Accessing the Services
– Basics
• Increasing Revenue
• The Planning Process
• Evaluating Customer Needs
• Radio Components
• Loyalty/Churn Issues
• Network Switching Subsystem
• Establishing a Brand
Components
E Billing & Mediation • Transmission System Requirements
• Billing Requirements • Remote Access
As part of our ongoing development process•this content of this programme is subject to change.
Power
• Types of Mobile Billing
• The Billing Processes • Environmental Issues
• Interconnect Billing, Roaming
Agreements, & TAP

ALTERNATIVE COURSES
Integrated Certificate – Diploma Programme
Students who sign up to the Certificate programme intending to move
on to the Diploma programme can now take advantage of Telecoms
Academy’s fully integrated, Distance Learning programme. The
programme incorporates a full Certificate course with an additional 4
modules from the Diploma course leading to the award of a full
Diploma. This is nominally a 10 month course with an additional 4-6
weeks examination and preparation time required.
Diploma Bridging Course
Students who have successfully completed the Certificate Programme may wish
to continue studying with the Telecoms Academy and progress to the Diploma
course. It is now possible to quickly obtain the Diploma by completing the
Diploma Bridging Course, by studying 2 mandatory modules and choosing a
further two from the list of optional modules. This is a 4 month course with an
examination 1 month after studies have been completed. The successful
student will be awarded the full Diploma on completion.

For either course you would take the two mandatory modules and choose two optional modules from below.

Mandatory Modules Optional Modules
1 Network Infrastructure and Students must choose two:
Operations A Business Processes in Telecoms
2 Commercial Aspects of B Advanced Radio
Telecoms C Advanced Core Network
D Security & Fraud Prevention
E OSS/BSS and Billing*
F Marketing Branding & Services
G Advanced IP
*not to be taken if Billing & Mediation
Module E was selected as part of your
Certificate Specialist modules
Bridging Course Note:
In addition to studying 4 modules
the student will also receive an
additional module, Network
Technologies, containing invaluable
reference material to assist with
studies, this module will not be part
of the final examination.

4 Booking line +44 (0)20 7017 5514 Email training@telecomsacademy.com Web www.telecomsacademy.com/dl
 Early Bird and Group
DIPLOMA IN MOBILE COMMUNICATIONS Discounts available
REGISTER BY 28 DECEMBER
See page 8 for details

Nominally a 6 month course with an additional 4-6 weeks
examination preparation and examination time required.
Who will benefit?
THE DIPLOMA WILL BENEFIT those looking to enhance
their knowledge of Mobile Telecommunications in
general, or to build on specific areas of expertise by
broadening their experience and knowledge base,
whilst looking at chosen specialist areas in detail.
It is also suitable for use as a more advanced course in a company-wide training scheme
providing an excellent framework to build a strong team of competent individuals in all
areas of company operation.
This programme is designed to give a more detailed analysis of mobile communications,
and through the modular structure, allows for a good degree of specialisation. The
programme provides an excellent follow on to the Certificate programme, and for those
employees with the required relevant experience, it provides an ideal framework for
advanced study – bringing together a comprehensive array of topics in an integrated
training package.

The Core Modules • The following four modules are mandatory

1 The Telecoms Market 2 Network Technologies 3 Network Infrastructure 4 Business Processes in
and Services • The 3GSM Network and Operations Telecoms
• The Global Telecoms Market and • Transmission Systems • Coverage, Capacity, & Quality • The Business Environment
its Dynamics • Transport & Switching Defined • Telco Business Models for the 21st
• Market Analysis and Trends • Signalling & Control • Licenses & Regulation Century
• Terminals – The Requirement • Billing Systems • Key Performance Indicators • The Telecoms Value Chain
• Capabilities & Limitations • Operations & Maintenance • Radio Network Planning • The Operational Environment
• Operating Systems • Messaging Systems • Core Network Planning • The Basic Requirements –
• Analysis – Current Handsets • Voicemail • IP Technology as a Transport Operational & Administrative
• Services Defined • Access to Content System • Internal Organisation
• Content & Downloads • IN & CAMEL • An Integrated Core Network & • Processes & Procedure Flows
• Messaging • OSS & BSS the IP Multimedia Subsystem • Customer Care Facilities
• Media Types • IP Network Infrastructure • Planning the Service Provision • Business Systems
• Roaming & Interoperability • Network Convergence • Resilience & Redundancy • Operational Systems
• Security • Billing Issues • The Role & Scope of OSS & BSS
• Billing Aspects • Standard Interfaces • The TMF & eTOM
• Security & Fraud

The Specialist Modules • Students must choose two of the following

A Advanced Radio
• Radio Spectrum &
Propagation
• FDMA, TDMA & CDMA
• Cellular Principles & the
C/I ratio
• Path Loss & Cell Planning
• Typical Cell Configurations
• Cell Structure for W-CDMA
• The Protocol Stacks
Explained
• Power Control Techniques
• Handovers/Cell Reselections
• Location Determination
• Radio Planning Processes
• The Layered Approach
• Optimisation Techniques
B Advanced Core
Network
• Circuit Switched Domain
• The MSC, HLR, VLR, GLR,
• The IP Multimedia
Subsystem (IMS) & SIP
• Streaming/Advanced Media
• IPv4 to IPv6 – Dual IP
Layers, Tunneling
• Addressing issues
C Security and Fraud
Prevention (TBC)
• Security Considerations
• Types of Network Attacks
• Security & the Network
Architecture
• The Subscriber Identity
Module
• The Authentication Centre
• Standard Authentication
• Standard Encryption
• Protecting Network Data
• Service Misuse Repudiation
• Commercial
Confidentiality
• Integrating BSS & OSS
• Billing Systems
• Equipment Manufacturers
& Areas of Expertise
E Marketing,
Branding and
Services
• Setting Strategy &
Direction
• Measuring Performance
• Segmenting the Market
• Regional Issues
• Handsets
• Service Types
• Adding Value for the User
• Increasing Revenue
• Evaluating Customer
Needs
• Loyalty/Churn Issues
• Establishing a Brand
• Marketing Campaigns
F Commercial G Advanced IP
Aspects of • IP Protocol Review
Telecoms – TCP/IP Protocol Suite
• The Regulatory – IP Addressing
Environment
• IP Applications
• Technology Choices & – FTP, HTML/XML, e-Mail
Associated Licenses • IP Security
• Competition Issues
– AAA/RADIUS/DIAMETER
• Standardisation
– Virtual Private Networks
• Industry Bodies
– Encryption Systems
• The GSM Association &
• IP in Mobile Networks
IREG
• IP Multimedia Subsystem
• Roaming Partners
– Services & Architecture
• Roaming Interoperability
• Voice over IP –
• Service Partners Architecture, SIP & H.323
• Partner Branding • Dimensioning a
• Mobile Virtual Network Multimedia IP Network
Operators – Factors Affecting
• Interconnect, Billing,
Capacity
Security, APIs
– Dimensioning for QoS
As part of our ongoing development process this content of this programme is subject to change.

AUC, EIR, & MLC in Detail • IP & Security

• Messaging, & its Integration
• The GPRS Core Network
• IN & CAMEL
• The move to All-IP Networks
• Transmission & Transport
Technologies – Ethernet,
ATM, Frame Relay, PDH,
SDH, Optical/DWDM,
Token Ring
• IP Technology Explained
• QoS Mechanisms – ATM,
MPLS, DiffServ, IntServ, RSVP
• Voice Over IP
• Fraud & Fraud Prevention
• Fraud & the Billing System UNSURE OF WHICH ROUTE TO TAKE?
• Voucher Management
‘I would like to take the Certificate and intend to also take the Diploma’
• Anti Fraud Systems &
Platforms SEE: Integrated Certificate – Diploma Programme and save €1145.
D OSS/BSS and ‘I have already taken the Certificate and would like to take the Diploma’
Billing Integration SEE: Diploma Bridging Course – save valuable time and over €1000 in fees.
• OSS, BSS & Billing –
An Overview
• The TMF & eTOM COMPANY TRAINING SCHEMES?
• Current & Legacy OSS/ Tailoring either of these programmes is possible to meet your specific company needs,
BSS Systems please call for details on +44 (0)20 7017 4144
• Focus On OSS & BSS

All enquiries and In-house training telephone: +44 (0)20 7017 4144 Email: training@telecomsacademy.com 5
 DIPLOMA IN 21ST CENTURY TELECOMMUNICATIONS

Who will benefit? operation. It is equally suitable for individuals, and in

THE COURSE WOULD BENEFIT those looking to enhance their
knowledge of Next Generation Telecommunications in general; or to
build on specific areas of expertise by broadening their experience
and knowledge base, whilst looking at chosen specialist areas in
detail. It is especially suitable for use as a more advanced course in a
company-wide training scheme, providing an excellent framework to
build a strong team of competent individuals in all areas of company
either case, successful completion results in the award of
the Informa Diploma in 21st Century Telecommunications.
This programme is designed to give a thorough overview of the
market and technology surrounding convergence, and through the
modular structure, allows for a good degree of specialisation. It
provides an ideal framework for advanced study – bringing together a
comprehensive array of topics in an integrated training package.

Early Bird and Group

Discounts available
The Core Modules • The following four modules are mandatory REGISTER BY 8 FEBRUARY
See page 8 for details
1 Changing Landscape 2 Services, Media and Terminals
• Review of Legacy Systems – Fixed Networks, • Content and Media in the modern network • QoS Mechanisms
Mobile Networks and the Internet • The User Experience • End-to-End QoS
• Industry Trends • Service Delivery Platforms • Billing Platforms
• Defining Convergence and Convergence • Messaging Services
Models • Digital Broadcasting 4 Business Models for Convergence
• Case Study 1 – Fixed Network Operator • Review of ‘Legacy’ Business Models
• Case Study 2 – Mobile Network Operator 3 Enabling Technologies • Generating Revenue from Content
• Case Study 3 – Broadband Supplier • Review of Access Network Technologies • Next Generation Business Models
• The Impact of the Internet and the Web • Broadband Access • Converged Billing, Converged Services and
• Web 2.0 Trends and Influence • Core Network Technologies Converged Networks
• Converged Services • Architectures for Converged Services • The Network as a ‘Bit Pipe’
• Fixed-Mobile Convergence (FMC) • Service Control and Delivery • Triple-Play and Quad-Play Services
• Example FMC Services • The IP Multimedia Subsystem • Partnerships and Alliances
• The Triple-Play and Quad-Play Concepts • Content Platforms and Content Delivery • Internet Business Models
• Business Models for Convergence • Internet Protocols for Converged Services • CAPEX and OPEX Considerations for
• The Changing Role of the Regulator • Quality of Service (QoS) Issues Converged Networks

The Specialist Modules • Students must choose two of the following modules
A Access Network Technologies • The IP Multimedia Subsystem (IMS) and SIP E Billing and Support for Converged
• Access Network Requirements • Streaming/Advanced Media Support Services
• Wireline Access Technologies • Making the Transition from IPv4 to IPv6 – Dual • Legacy Billing Models and Platforms
• Digital Subscriber Line IP Layers, Tunneling • Billing Requirements for Converged Services
• Fibre Distribution • Addressing and the use of E.164 numbering • The Billing Cycle
• Cable Networks – Features and Capabilities scheme – ENUM Protocol
• Platforms for Converged Billing
• Wireless Access Technologies • Migration Strategies for Operators
• Platform Architecture
• 3GPP Networks C Converged Service Delivery • The Role of Mediation and Rating in
• 3GPP2 Networks Convergence
• Telecommunication Service Delivery
• Wireless LANs and the IEEE802.11 Standards • Customer Care Facilities
• Open Service Access and Parlay
• Wireless MANs • Business Systems
• Parlay X and Web Services
• Short-Range Wireless Technologies • Operational Systems
• The IP Multimedia Subsystem
• Access Network Architectures for Converged • Operations and Maintenance
• IMS Architecture
Service Delivery • The Role and Scope of OSS & BSS
• Authentication, Authorisation and Accounting • IMS Service Control
• The TMF and eTOM
• IMS Protocols and Procedures
• Current and Legacy OSS/BSS Systems
B Core Network Technologies • 3GPP/3GPP2 IMS Implementation
• NGOSS Explained
• IMS in Fixed Networks
• Legacy Network Architectures
• Network Evolution
• QoS Requirements and Control F Marketing, Branding and
• Service Control and Delivery in Legacy Positioning
D Digital Television and IPTV
Networks • Setting Strategy and Direction
• The Technical Requirements of Television
• The Next Generation Network • Measuring Performance – Net Adds, ARPU
• Digital Television Principles
• Transmission and Transport Technologies – • Segmenting the Market
• Digital Broadcasting Standards
Ethernet, ATM, Frame Relay, PDH, SDH, • Regional Issues
• Digital Television Delivery
Optical/DWDM, Token Ring • Terminals
• DTV Receivers
• The move to All-IP Networks • Service Types
• Internet Protocol TV (IPTV)
• IP Technology Explained • Adding Value for the User
• IPTV Global Trends
• QoS Mechanisms – ATM, MPLS, DiffServ, • Accessing the Services
• IPTV Services and Service Providers
IntServ, RSVP • Increasing Revenue
• MPLS Layer 2 and Layer 3 VPNs • Evaluating Customer Needs
• Voice Over IP • Loyalty/Churn Issues
• Softswitch Principles, the Media Gateway, • Establishing a Brand
Signalling and SIGTRAN • Marketing Campaigns – Examples
* Please note course content is subject to change and modification

6 Booking line +44 (0)20 7017 5514 Email training@telecomsacademy.com Web www.telecomsacademy.com/dl
1 Changing Landscape
• Review of Legacy Systems – Fixed Networks,
Mobile Networks and the Internet
• Industry Trends
• Defining Convergence and Convergence
Models
• Case Study 1 – Fixed Network Operator
• Case Study 2 – Mobile Network Operator
• Case Study 3 – Broadband Supplier
• The Impact of the Internet and the Web • Content and Media in the modern network
• Web 2.0 Trends and Influence • The User Experience
• Converged Services • Service Delivery Platforms
• Fixed-Mobile Convergence (FMC) • Messaging Services
• Example FMC Services • Digital Broadcasting
• The Triple-Play and Quad-Play Concepts
3 Enabling Technologies
• Business Models for Convergence
• Review of Access Network Technologies
• The Changing Role of the Regulator
• Broadband Access
2 Services, Media and Terminals • Core Network Technologies

Telecoms Academy delegates say:

EARLY BIRD DISCOUNTS
“An excellent course. A ‘must-have’ course for any executive of
Certificate in Mobile
a telecoms organisation.” SE, Nigerian Communications Commission Communications
SAVE €250
“…[it was a] challenging, eye opening experience which has helped me Diploma in Mobile
acquire a good grasp of how telecoms A to Z works.” HH, Cell C (Pty) Ltd, South Africa Communications
SAVE €250
“I would unreservedly recommend the Telecoms Academy.” TL, Microsoft
Integrated Certificate –
Diploma Programme
“The course provided meaningful insights about industry, technology SAVE €370
and future development.” RS, Ernst & Young Diploma Bridging Course
SAVE €140
“…It’s very important for everybody interested in telecoms.”
Diploma in 21st Century
MA, Saudi Telecoms Company Telecommunications
SAVE €250
“It has really broadened my knowledge of current technologies used
in the mobile telecoms industry.” IAS, M-Tel GROUP DISCOUNTS
A 25% discount applies when
“Very challenging and exciting.” IAS, M-Tel four or more delegates book
from the same company.
“…I really learned a lot that will really benefit me as I now can confidently For full details see page 8.
participate in discussions outside my area of operations.” SK,MTC, Namibia

NEW! STARTS 15 FEBRUARY 2010

A new distance learning Diploma from Telecoms Academy:

THE DIPLOMA IN LTE AND ADVANCED

COMMUNICATIONS
The next major development in mobile networks, will for many, be represented by the technology Long Term Evolution
(LTE). LTE will present new commercial and technological challenges for vendors, operators, regulators and service providers.
Informa Telecoms Academy has added a new course to its successful series of Distance Learning programmes, The Diploma in LTE and Advanced
Communications is a six month programme which covers all aspects of LTE, from the services it can deliver to the details of network planning.
This programme would suit anyone in the telecommunications industry who requires a detailed understanding of the LTE concept, the challenges
in its deployment and an insight into the current market position.
The programme consists of four mandatory modules and two elective optional modules:

Mandatory modules: Optional modules:

• Introduction to LTE and 4G Wireless
• The LTE Air Interface
• Services and Applications for LTE
• The LTE Core Network (Evolved Packet Core)
• LTE Radio Network Planning
• IP-based Core Network Dimensioning
• Service Delivery and the IMS
• Traffic Engineering, QoS and MPLS in IP Networks
• Operating Effectively
• Marketing Next Generation Services
• WiMAX and other non-3GPP Access Technologies

For more information please visit: www.schooloflte.com

All enquiries and In-house training telephone: +44 (0)20 7017 4144 Email: training@telecomsacademy.com 7
COURSE FEES AND ADMINISTRATION

UP SAV
Course Fees TO E PAYMENT METHODS
25
Payment is required before the start date of (Save €1145 if intending to study both
% Cheque/IMO Made payable to
Informa UK Ltd.
the course or within 30 days of receipt of your Certificate and Diploma programmes)
invoice, whichever is sooner. Informa Telecoms • Diploma Bridging Course the fee is €1335 plus Bank Transfer (excl. US$ &
Academy regrets that course materials may not be 17.5%VAT (If you already gained the Certificate HK$) NatWest Bank, Colchester,
released until payment is received. in Mobile Communications save €1010 by Essex, UK. Sort Code: 60-06-06,
For students studying for the: taking the Diploma Bridge Course to obtain the Account number: 01825550,
• Certificate in Mobile Communications the fee Diploma in Mobile Communications) Account Name: Informa UK Ltd,
is €2345 plus 17.5%VAT. • Diploma in 21st Century Telecommunications Swift Address: NWBKGB2112B.
the fee is €2345 plus 17.5%VAT. Reference: I2A5A, I2A58, I2A5B or
• Diploma in Mobile Communications the fee is
I2A5C as applicable.
€2345 plus 17.5%VAT. This covers the course materials, coursework
• Integrated Certificate – Diploma marking, feedback, tutorial support, examination Please send a copy of your
Programme the fee is €3545 plus 17.5%VAT and issuing of the award. transaction receipt and invoice
number to the organiser on
payment, fax: +44 (0)20 7017
EARLY BIRD AND GROUP DISCOUNTS 5657 and ask your bank to
EARLY BIRD DISCOUNTS Register by Early Bird Price SAVE! include the Reference: I2A5A,
I2A58, I2A5B or I2A5C as
Certificate in Mobile Communications 21 December €2095+VAT@17.5% €250 applicable and the participant’s
Diploma in Mobile Communications 28 December €2095+VAT@17.5% €250 surname in the transfer
instructions.
Integrated Certificate – Diploma Programme 21 December €3175+VAT@17.5% €370
Diploma Bridging Course 28 December €1195+VAT@17.5% €140 For further information on
payment details visit:
Diploma in 21st Century Telecommunications 8 February €2095+VAT@17.5% €250 www.payments.informa.com
or call: +44 (0)20 7017 5514
GROUP DISCOUNTS
Credit Card Include number;
A 25% discount applies when four or more delegates book from the same company. Please Note: Bookings card type; CVV number (the three
must be made at the same time for all delegates on the same course only. digit number on the back of the
The VAT rate is subject to change and may differ from the advertised rate, the amount you are charged will be determined when your invoice is raised. credit card (front of American
Express)), issue and expiry dates,
and the card billing address and
Reference: I2A5A, I2A58, I2A5B or
Administration I2A5C as applicable and student’s
For matters relating to enrolment, payment, fees to study independently you will require good surname.
and change of enrolment details, etc contact time management skills and self motivation.
Informa Telecoms Academy on: tel: +44 (0)20
Language of the Course THE SMALL PRINT
7017 4144; fax: +44 (0)20 7017 5657 or email:
training@telecomsacademy.com. All other • The course is to be conducted entirely in CANCELLATION POLICY TERMS
contact details will be supplied on registration. English both written and oral. For cancellations received up to 10 working
days before the start of the course there is
Studying Time of the Modules • Applicants for whom English is not their first a €215 administration charge. For
language, may be asked to provide evidence of cancellations received after 4 January 2010
• The amount of time spent studying will depend for the Certificate, 11 January 2010 for the
having attained a level of both written and oral
on your knowledge, experience and whether Diploma and 22 February 2010 for the
English that is adequate to meet the demands of Diploma in 21st Century Telecommunications
English is your first language. As a guide you
the course. the full course fees will be incurred.
should aim to spend 20 hours of private study Cancellations will not be actioned until
completing each module. Virtual Classroom Sessions written notification has been received.

• The nature of a distance learning programme
requires students to adopt a disciplined and
independent approach to their studies. In order
How to Join the Course
To take part in the regular virtual classroom sessions
you will need access to a suitable PC with
multimedia capabilities and an internet connection.
Application Deadlines
DISCLAIMERS
The courses will take place subject to
reaching a satisfactory intake to the course.
It may be necessary for reasons beyond the
control of the organisers to alter the line-up
of tutors or course content, however, every
effort will be made to adhere to the
published syllabus.

Complete the application form attached to • 18 JANUARY 2010 CERTIFICATE IN MOBILE DATA PROTECTION
The personal information provided by you,
this brochure and send it to: COMMUNICATIONS will be held on a database and may be
Administration Must be received by 4 January 2010. shared with companies in the Informa
Group in the UK and internationally.
Informa Telecoms Academy • 25 JANUARY 2010 DIPLOMA IN MOBILE
COMMUNICATIONS Sometimes your details may be made
37-41 Mortimer Street available to external companies for
London Must be received by 11 January 2010. marketing purposes. If you do not wish your
details to be used for this purpose please
W1T 3JH • 18 JANUARY 2010 INTEGRATED CERTIFICATE – write to the Database Manager, Informa UK
UK DIPLOMA PROGRAMME Ltd, 29 Bressenden Place, London SW1E
Must be received by 4 January 2010. 5DR, UK. Tel: +44 (0)20 7017 4555
OR fax it to: +44 (0)20 7017 5657 Fax: +44 (0)20 7017 4743 Email:
• 25 JANUARY 2010 DIPLOMA BRIDGING COURSE database@informa.com
The Course Director will consider each Must be received by 11 January 2010. Informa UK Ltd Registered in England and
application. Applicants will be notified as Wales No (GB) 1072954, Registered office:
• 8 MARCH 2010 DIPLOMA IN 21ST CENTURY 37-41 Mortimer Street, London W1T 3JH
to whether their application has been
TELECOMMUNICATIONS VAT Registered No. (GB) 365 462636
accepted. Must be received by 22 February 2010. Registered in England No. (GB) 2389898.

Booking line +44 (0)20 7017 5514 Email training@telecomsacademy.com Web www.telecomsacademy.com/dl 8
 APPLICATION FORM FOR ENROLMENT
THIS FORM TO BE RETURNED TO:
Informa Telecoms Academy
Certificate In Mobile Communications Mortimer House, 37-41 Mortimer Street
Distance Learning Course I2A5A – Starts 18 January 2010 London W1T 3JH, UK
Fax: +44 (0)20 7017 5657
Diploma In Mobile Communications
CLOSING DATES: Certificate in
Distance Learning Course I2A58 – Starts 25 January 2010 Mobile Communications applications:
Bridging Course Option 4 January 2010
Distance Learning Course – Starts 25 January 2010 Diploma in Mobile Communications
I have completed the Certificate in Mobile Communications and wish to take applications: 11 January 2010
the Bridging Course Option for the Diploma in Mobile Communications. Diploma in 21st Century
Integrated Certificate – Diploma Programme Telecommunications: 22 February 2010
Distance Learning Course I2A5B – Starts 18 January 2010
Diploma In 21st Century Telecommunications Please either TYPE this form or
complete in BLOCK LETTERS
Distance Learning Course I2A5C – Starts 8 March 2010

1. PERSONAL DETAILS 5. FINANCE

Surname/Family Name: __________________________________________
Forename: ______________________________________________________
Title: Mr/Mrs/Ms/Dr: _____Sex (M/F): _____ Nationality: _____________
Country of permanent residence: __________________________________
Note: Fees are due by the start of the course or on receipt of your invoice
– whichever is soonest. Tick box(es) as appropriate. I am taking:
The full Certificate in Mobile Communications option:
Fees due €2345 (plus 17.5%VAT).
The full Diploma in Mobile Communications option:
Fees due €2345 (plus 17.5%VAT).

2. MAILING ADDRESS FOR MODULES The Diploma Bridging Course: Fees due €1335 (plus 17.5%VAT).
The Integrated Certificate – Diploma Programme: Fees due €3545
Course modules and other materials should be sent for the attention of:
(plus 17.5%VAT).
_________________________________________________________________ The full Diploma in 21st Century Telecommunications option:
Course Modules and other Materials should be sent to Fees due €2345 (plus 17.5%VAT).
the following address: I am booking 6 weeks before the start date, please apply the 10%
Building No.: ________ Street Name: _______________________________ discount to my booking.
Please tick box indicating your method of payment:
City/Town: ______________________________________________________
Credit Card Bank Transfer
Country: _______________________ Postcode/Zip: ____________________
6. THE PAYMENT OPTIONS
Telephone Number: ______________________________________________
Please charge my credit card
Email Address: ___________________________________________________
Card no:
• Please provide a current, private email address to ensure your
Expiry Date:
website username and password are sent to you without delay.
• If you experience problems with standard postage please let us Cardholder’s Name:
know as soon as possible so we can make alternative arrangements. CVV no ______ (3 digit number on the back of the credit card (front of American Express)
3. APPROVING MANAGER Signature: ____________________________________________ _ Date: _ _ / _ _
Please provide the name and contact details of your Approving Manager:
Card Billing Address
Name:_________________________________ Job Title:_________________
Telephone Number: ______________________________________________
Contact Tel No for Cardholder
Email Address: ___________________________________________________

4. BILLING ADDRESS Student’s Surname: _________________________________________________

Who do you wish the invoice for your course fees to be sent to (if not to
the same address as above)?
Invoice should be sent for the attention of:
_________________________________________________________________
At the following address:
Building No.: ________ Street Name: _______________________________
City/Town: ______________________________________________________
Country: _______________________ Postcode/Zip:____________________
Enclosed is a cheque made payable to Informa UK Ltd
Ref: I2A5A, I2A58, I2A5B or I2A5C as applicable & student’s surname
For payment by bank transfer (excl. US$ or HK$): Informa UK
Ltd, Account 01825550, NatWest Bank, Colchester, Essex, UK
Sort Code: 60-06-06, SWIFT Address: NWBKGB2112B.
Please send a copy of your transaction receipt and invoice number to the
organiser on payment: fax: +44 (0)20 7017 5657 and ask your bank to
include the reference: I2A5A, I2A58, I2A5B or I2A5C as applicable and
Student’s Surname as applicable and the participant’s surname in the
transfer instructions.

Telephone Number: ______________________________________________ FOR FURTHER INFORMATION ON PAYMENT DETAILS VISIT:

www.payments.informa.com or call +44 (0)20 7017 5514
Email Address: ___________________________________________________

9 All enquiries and In-house training telephone: +44 (0)20 7017 4144 Email: training@telecomsacademy.com
7. MY CHOICE OF SPECIALIST MODULES (TICK TWO)
CERTIFICATE IN MOBILE COMMUNICATIONS Tick two PRIORITY CODE
□ A. Radio Systems □ E.Billing and Mediation PLEASE QUOTE THIS CODE WHEN BOOKING
□ B. Core Network Systems □ F. Network Implementation –
□ C. Business Processes Basics
□ D. Marketing, Branding
and Services

DIPLOMA IN MOBILE COMMUNICATIONS Tick two

□ A. Advanced Radio
□ B. Advanced Core Network
□ C. Security and Fraud
Prevention
□ D. OSS/BSS and Billing
Integration
□ E. Marketing, Branding and Certificate in Mobile Communications by Distance
Services
□ F. Commercial Aspects of
Learning • 18 January 2010 COURSE CODE: I2A5A
Telecoms Diploma in Mobile Communications by Distance
□ G. Advanced IP
Learning • 25 January 2010 COURSE CODE: I2A58

DIPLOMA BRIDGING/INTEGRATED CERT – DIPLOMA Tick two Integrated Certificate – Diploma Programme
□ A. Business Processes in □ E. OSS/BSS & Billing* 18 January 2010 COURSE CODE: I2A5B
Telecoms □ F. Marketing Branding
□ B. Advanced Radio & Services
Diploma in 21st Century Telecommunications
□ C. Advanced Core Network □ G. Advanced IP by Distance Learning • 8 March 2010
□ D. Security & Fraud Prevention COURSE CODE: I2A5C

DIPLOMA IN 21ST CENTURY TELECOMMUNICATIONS Tick two

□ A. Access Network Technologies □ F. Marketing, Branding
□ B. Core Network Technologies & Positioning
□ C. Converged Service Delivery □ G.Security
□ D. Digital Television and IPTV □ H.Operating Effectively
□ E. Billing and Support for
Converged Services
I give permission for my details to be included on a contact list to
be distributed to other participants on the course.
8. EMPLOYMENT DETAILS
Present company/employer (name): _______________________________
Your position:____________________________________________________
Work address of present company/employer:
Building No.: ________ Street Name: _______________________________
City/Town: ______________________________________________________
Country: _______________________ Postcode/Zip:____________________
Employed since: _________________________________________________
Work Telephone Number: ________________________________________
Work Fax Number: _______________________________________________
Email Address: ___________________________________________________
9. EDUCATION
You may be asked to provide copies of all relevant certificates
and qualifications
Examinations passed and examinations taken for which results are
not yet known:
_________________________________________________________________
_________________________________________________________________
Examining Body:_________________________________________________
Year: ____________________________________________________________
Levels: __________________________________________________________
11. PROFESSIONAL QUALIFICATIONS
Please give details of any professional qualifications and name
of professional body:
_________________________________________________________________
_________________________________________________________________
12. LANGUAGES SPOKEN
Mother tongue: __________________________________________________
If English is not your mother tongue, please give details of any
English language courses (eg: IELTS, TOEFL) that you have taken or
details of how long you have been speaking English.
_________________________________________________________________
_________________________________________________________________
13. REFERENCES
In the event a reference may be needed to support your enrolment,
please give the name and address of one referee and his/her position:
_________________________________________________________________
_________________________________________________________________
If you are being sponsored by your company, please provide the
name of your training manager or person responsible for training:
_________________________________________________________________
14. INVIGILATOR (THIS IS MANDATORY)
Please provide the name and contact details of the training manager/
manager acting as your validating examiner.
_________________________________________________________________
_________________________________________________________________
15. SPECIAL NEEDS
Please tick the box provided if you have a physical or sensory
handicap which might in some way affect your studies or may
require specialist facilities or treatment.

Subject Grade: ___________________________________________________ 16. DECLARATION

10. INDUSTRY EXPERIENCE
Please enter here details of industrial and professional experience
including employing organisations and positions held (or attach a
résumé).
I have read and understood the conditions outlined on the Course
Structure and Administration pages and agree to adhere to them. I
confirm that the statements made by me on this form are correct:
Signed __________________________________________________________

_________________________________________________________________ Dated ___________________________________________________________

Booking line +44 (0)20 7017 5514 Email training@telecomsacademy.com Web www.telecomsacademy.com/dl 10