THE MAGAZINE OF QUEST INTERNATIONAL USERS GROUP

ALSO IN THIS ISSUE Six Tips for Maximizing your PeopleSoft Upgrade 6 PeopleSoft at OOW 15
ISSUE 3 2013
PeopleSoft Update Manager
Changes the Delivery Game
PeopleSoft Edition
PAGE 10
HELLO PEOPLESOFT
QUESTERS,
Welcome to the rst-ever Q&A
magazine dedicated only to the
PeopleSoft product and users!
Were very excited to bring you this issue, and
were already planning next years edition too.
Be sure to read our interview with Marc Weintraub
of the Oracle PeopleSoft team about the new
PeopleSoft Update Manager and what that means
for your business. Staying current has never been
easier or more affordable.
Quest board member Becky Vilsack weighs in on
upgrades too, offering tips and tricks and lessons
learned from her years working with PeopleSoft at
the University of Central Florida. We think youll nd
her insights and expertise valuable.
Weve also brought you news and updates about
PeopleSoft that came out of both RECONNECT,
Quests PeopleSoft-only conference, and Oracle
OpenWorld. Dont miss these valuable updates.
Speaking of RECONNECT, have you marked your
calendars for the third-annual PeopleSoft-only event?
Its set for July 22-24, 2014, once again in Chicago.
And of course therell be plenty of PeopleSoft
content at COLLABORATE as well. We hope to
see you in Las Vegas April 7-11, 2014 (its Monday
through Friday this time instead of Sunday through
Thursday a one-time shift), so mark you calendars
for April too.
Well see you soon!

REBEKAH
SELLERS
Q&A EDITOR
FROM THE EDITOR
**********************
RECONNECT 2014
July 22-24, Chicago IL
**********************
Feature Story
ISSUE 3 2013
Questions or comments?
Email: rebekah.sellers@questdirect.org
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6
10
12
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FEATURES AND FIXES AND
UPDATES

OH MY! Peoplesoft Update Manager

Q&A ISSUE 3 2013 5
QUEST EXECUTIVE COMMITTEE
President
Patrick Kys
Lafarge Americas
Executive Vice President
Kevin Touchette
Washington Corporations
Treasurer
James Watson
Energy Alloys, LLC
Ofcer
David Lyle
Carolina Biological Supply
Ofcer
Jim Whalen
Boston Properties
Immediate Past President
Jeff West
Questar
QUEST DIRECTORS

Sue Duggins
YUM! Brands, Inc.
Rich Harvey
Packaging Corporation of
America
Scott Keener
W.L. Gore & Associates, Inc.
Wendy Plante
NYU Langone Medical Center
Rebecca Vilsack
University of Central Florida
Michael Whitmer
Advantage Resourcing &
Staffmark
EX OFFICIO
Executive Director
Jonathan Vaughn
Quest International Users Group
Sr. Dir. Customer Advocacy
Mary Lou Dopart
Oracle
QUEST HEADQUARTERS STAFF
Jonathan Vaughn
Executive Director
Luke Hodges
Assistant Executive Director
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Customer Sales
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Content Coordinator
Rebekah Sellers
Content Development Specialist
Editor, Q&A Magazine
Meredith Simpson
Education Specialist
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Manager
Jonna West
Senior Manager,
Conferences & Marketing
Jeff Willett
Director of Conferences
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Account Executive
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Content Coordinator,
Special Interest Groups
Editor
Rebekah Sellers
Quest Q&A Magazine is published quarterly
by and for the members of Quest International
Users Group.
Quest International Users Group is a catalyst
to maximize members business investments
through the power of our community, tools
and experiences. We provide relevant, timely,
unbiased information and create decision-
making tools and networking events to help
our members make informed choices not just
related to ERP applications, but to benet the
total information technology and best business
practice experience.
Quest, an independent, not-for-prot
association with more than 50,000 members
and subscribers, focuses on the JD Edwards,
PeopleSoft and Oracle Utilities applications,
and membership is open to all users worldwide.
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Serving Oracles PeopleSoft,
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Users Worlwide.
6 Q&A ISSUE 3 2013
Your PeopleSoft
applications and
tools platforms have
unexplored functionality
and tools that are
powerful and can extend
your applications
return on investment, and yet, a number
of organizations will do a PeopleSoft
upgrade without exploring new features.
While this ensures a quick and painless
upgrade for users, taking the time after
a successful upgrade to explore the
application helps mine the gold thats
hidden in your IT applications closet.

At the University of Central Florida (UCF)
Financials Support Services (FSS), we have
performed upgrades both ways. Sometimes
it is more expedient to implement current
functionality to ensure success and minimize
implementation timeframes. Its important to
let users transition after an upgrade. Other
times, we move forward with new features and
functionality, depending upon their overall
impact and benets.

Regardless of our approach for any single
instance, we do not rest on our PeopleSoft
upgrade successes. Instead, we turn around and
start examining features and functionality that will
extend the application, improve compliance and
enhance our users experience.
The good news is its never too late to explore
the functionality in your existing application.
Here are six tips to help you determine and
select features that will evolve and extend your
applications life cycle for your organization with
minimal negative impact to your bottom line.
Look for low-hanging fruit
Look for features that are easy to implement and
do not fundamentally change your established
business processes. This is especially true when
your user base is new to the application and
doesnt adapt to change very easily. Ease of
implementation for your PeopleSoft upgrade
is also a factor when your resources (technical,
functional, support, training, etc.) are limited.
UCF implemented attachments functionality as
soon as it became available. This was a quick
win in that it enabled the creator of the source
transaction to upload supporting documentation
and eliminated the need for manual email
attachments. This also streamlined processes
and enabled UCF to re-deploy personnel
who previously worked to scan supporting
documentation into a separate imaging
repository. Currently at UCF, attachments are
used on journals, vouchers (invoices), requisitions,
purchase orders (POs), assets, PCards and so on.
Another example is using Connected Query
functionality to extend the power of the
query tool, which can connect independent
queries into one powerful query without the
user having to resort to complicated joins and
data manipulations.
...connect independent queries
into one powerful query without
the user having to...
Six Tips
FOR MAXIMIZING
YOUR PEOPLESOFT
UPGRADE
UPGRADES
Q&A ISSUE 3 2013 7
Go after high-impact features
and functionality
Implement functionality that aligns with your
business goals and has a high impact on your
bottom line. Focusing your efforts on high-
impact feature implementation is especially
benecial when personnel and nancial
resources are constrained.
A good example of this is the Alerts function
that we implemented at UCF. This functionality
is part of the Events and Notication framework
and was delivered in PeopleSoft Financials and
Supply Chain Management (FSCM) 9.1 Common
Objects. You may be handling this activity today
with manual business processes to check for
certain scenarios, such as reviewing the output of
scheduled jobs or periodically running queries to
see if a particular data situation exists. With the
framework, you can congure Alerts to monitor
business processes and create messages when
errors or other situations occur that someone in
your business needs to be aware of. Alerts can
include links to data pages for the user being
notied to resolve the data situation.
UCFs use of Alerts in its PeopleSoft upgrade
eliminated the need for users to regularly run
queries looking for irregular data situations
that dont often occur, yet need to be checked
for regularly. An example is incorrect data
combinations on a requisition or purchase orders
that might not get noticed until they have been
brought into a voucher, when correcting the error
then involves several people. If the requester or
buyer gets notied up front, potential errors can
be more quickly resolved. View Figure 1.
Figure 1: Using alerts during a PeopleSoft
upgrade helped the University of Central
Florida resolve errors more quickly.
Examples of Alerts:
Notifying a property custodian when an
asset is being purchased
Alerting the buyer when a blanket PO is
set up with the wrong matching rules
Alerting buyers when a travel PO is set up
with matching or receiving rules
Alerting the requester or buyer to change
the liquidate by setting to match the
distribute by setting
Alerting the PCard administrator about
the assignment of a particular proxy role
Notifying the environmental health and
safety department on the receipt of
certain hazardous materials
Notication of Warning on Voucher
Accounting Line budget check, so users
can override the errors
Congure to monitor business
processes
Create messages when errors
or other situations occur
Can include links to data pages
ALERTS
An example is incorrect data
combinations on a requisition or
purchase orders that might not
get noticed until they...
8 Q&A ISSUE 3 2013
Replace local customizations with
delivered functionality
Very often, IT organizations are forced to
implement invasive and costly customizations in
order to improve the usability of an application.
These customizations commit your IT resources
to maintaining and extending the functionality
of the customizations and then retrotting
the code to each patch applied or PeopleSoft
upgrade. Review new functionality in your
application release with an intent to eliminate
local customizations. Be aware that there may be
some resistance to eliminating features that users
are familiar with. Stakeholder involvement and
commitment are key to the successful changeover
from custom to delivered functionality.
At UCF, we eliminated our local customization
in eProcurement for multiple and standard
comments with the delivered functionality in
FSCM 9.1. Another example is using delivered
auditing features that enabled us to reduce
the number of audit tables we had previously
developed as customizations.
Learn from others
What better way to learn than to hear what
others have to say about the functionality, tools
and benets? In this case, you dont have to
go it alone; there are many ways to obtain the
information on new functions and tools such as:
webinars, presentation downloads, attending
conferences, reading about them online, and by

UPGRADES
Q&A ISSUE 3 2013 9
getting involved through communities. These
options are available to you through Quest
International Users Group membership and
the Quest website. Its a great way to take full
advantage of your membership and to get the
information you need.
Support the features being rolled out
Support your end users by announcing and
documenting the features being implemented
through a communication and training program.
Depending upon the scope of the features you
are implementing and their impact to procedures
and processes, you might need to offer training
either online, through an instructor-led session,
or both. At a minimum, complete training
documentation is a necessity. The documentation
can be as simple as a quick reference job aid
or as extensive as a complete how to
training document.
Communicating about the new features is
essential. Every stakeholder should know the
what, when, how and why of each new feature,
including the benets. It is important that they
know the impact, the potential benets and
any changes to their current job processes.
Involvement and input of the users early on will
contribute to their support and use of the feature.
Ensure you have the proper resources
Many times, new functionality and tools are
not deemed successful since the attention was
focused on delivering the end product from
an IT perspective, simply ensuring the new
feature or tools works as designed, without also
considering the end user experience. Having the
proper resources to fully support the end users
is essential. Those resources include: executive
sponsorship, project management, IT business
analysts and developers, active participation from
relevant stakeholders, support desk, and training.
Following these guidelines, youll be able to nd
and use the hidden treasures that are waiting in
your IT applications closet. This will enhance your
end users experience and extend the application
life cycle until its time to head back to the store.
About Becky
Becky Vilsack is the director of information
technology nancial systems at the University
of Central Florida. She also serves on the Quest
board of directors.
Support your end users by
announcing and documenting
the features being implemented
through a communication and
training program.
10 Q&A ISSUE 3 2013
A Q&A with Marc Weintraub, PeopleSoft
Product Strategy Director, Oracle
The Oracle PeopleSoft team wants to
ease your pain. Your upgrade pain that is,
and in so doing, close the gap between
what theyre working on and whats
available to you.

Youre probably aware of Oracles planned
major release schedule for PeopleSoft (every
three years or so), and perhaps youve also
heard that the team has been moving towards a
more continuous delivery model by adding new
capabilities outside of major releases. Now you
may be starting to hear about PeopleSoft Image
releases and the PeopleSoft Update Manager,
and wondering what those means.
Q&A recently had a chat with Marc Weintraub,
PeopleSoft product strategy director at Oracle,
to get the scoop.
While the PeopleSoft team always encourages
customers to stay current, they realize that
customers are hesitant to upgrade, and thats
understandable, said Weintraub.
All customers know that upgrades can be
expensive and disruptive. Customers want to
avoid this, so [they] upgraded as infrequently
as possible, Weintraub said. This resulted
in PeopleSoft customers scaling back on the
scope of their upgrades (or even making
merely technical upgrades), and/or waiting
multiple releases to embark on an upgrade in
the rst place, often making customizations
along the way. All of this waiting and adding
customizations increased the amount of change
and the cost of an upgrade.
In the old PeopleSoft release model there
was a lag between Oracle development and
customers, Weintraub continued. Historically,
customers on the current release only received
maintenance, xes, and legal and regulatory
updates. Meanwhile, the PeopleSoft team was
busy developing new features for the next major
release. Everything was always an upgrade
away, Weintraub said. Additionally, past changes
in the form of maintenance bundles, maintenance
packs, and major releases were all-or-nothing.
This drove up not only the cost to upgrade, but
also the cost to stay current on maintenance.
Customers didnt want to apply mass amounts
of changes because there was a lot of stuff they
didnt want or care about, Weintraub said.
However, all of that is in the past. With
PeopleSoft 9.2, Oracle is changing the delivery
model for PeopleSoft, Weintraub said. The
new PeopleSoft delivery model allows customers
PeopleSoft Update Manager Changes the Delivery Game
By Rebekah Sellers
Q&A ISSUE 3 2013 11
PeopleSoft Update Manager Changes the Delivery Game
to get innovative, new capabilities without
upgrading, and [the] PeopleSoft Update
Manager is how we are able to make this
happen. This allows customers to take only the
changes they want and need, and to determine
when they adopt those changes. Since the
general availability of PeopleSoft 9.2 earlier this
year, PeopleSoft Images have been released
approximately every 10 weeks, containing not
just maintenance, xes and legal or regulatory
updates many contain new capabilities too.
Weintraub likened the changes to a buffet versus
a large sit-down dinner. The PeopleSoft delivery
model [is evolving] from all-or-nothing into an a
la carte-style approach, Weintraub said. Nearly
all new PeopleSoft development is planned to
be delivered on the current release PeopleSoft
9.2. This closes that gap between the customer
and the developer. Once youre on PeopleSoft
9.2, the development team is delivering new
features for you, while you are on PeopleSoft 9.2,
Weintraub explained. Youre able to get value
now, without the need to wait and upgrade to the
next major release.
Each PeopleSoft Image is a fully patched, full
PeopleSoft code line, he continued, and best
of all, they are cumulative. The PeopleSoft 9.2
Image 1 release (PeopleSoft 9.2.01) contained
everything from the general availability version
of PeopleSoft 9.2 plus new content. Image 2
release (9.2.02) contained everything from the
PeopleSoft 9.2 Image 1 release plus new content,
and so on. This means that customers can
use the PeopleSoft Update Manager to select
changes from the most current PeopleSoft Image,
regardless of their current maintenance state, and
whether or not they took any changes from the
previous Images. Gone are the days of needing
to apply a series of patches in sequential order,
Weintraub said.
Perhaps youre wondering what all of this means
for PeopleSoft 9.3. Right now the PeopleSoft
team is focused on delivering as much as we can
on top of PeopleSoft 9.2, Weintraub said. He
reiterated that the new delivery model allows 9.2
customers to adopt new features as they become
available, without having to wait for a major
release. We want customers to maximize their
value from PeopleSoft as quickly as possible,
Weintraub said. We are eager to see how our
customers embrace this new delivery model and
[the] PeopleSoft Update Manager. Then we will
go from there.
U
P
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Stay tuned to Q&A and checkout
the PeopleSoft resources at
www.peoplesoftinfo.com
12 Q&A ISSUE 3 2013
Mark Twain once quipped. Tracy Martin
of the PeopleSoft HCM team quoted the
famous writer at the start of her breakout
session at RECONNECT in response
to the myth that PeopleSoft is dead
or dying. This seemed to be a running
theme during the conference, as Martins
and other breakout sessions followed
John Webbs keynote address outlining
the new features of 9.2 for the audience
of many new-to-Quest attendees,
including the product roadmap through
2019 and the promise of Applications
Unlimited until at least 2027.

The second annual PeopleSoft RECONNECT
conference kicked off with the very rst session
the PeopleSoft Financials PUG meeting
requiring the removal an airwall to accommodate
the standing-room-only crowd, and thats just the
way we like it! The packed rooms here in Chicago
continued with the Source to Settle and Tech SIG
meetings each drawing nearly 100 attendees,
and the kickoff general session drawing another
standing-room-only crowd. Quests own Dana
Deptola kicked things off with an overview of
RECONNECT and tips for navigating the event.
A show of hands indicated that well over half of
the room were rst-time attendees!
Joe Guerra of RapidDecision followed with an
energetic presentation on selecting the right BI
tool for your business. He called for a show of
hands which indicated that, of the already low
number of people in the room who actually had
a BI tool, none felt it was being fully and properly
utilized. The right business intelligence tool, he
said, will help your business with three simple
things: save time, save money, make money but
only if properly selected and put into practice.
Guerra then outlined the steps to getting there:
Justication, selection, implementation, adoption,
and expansion and the steps to completing
each step for the best return. BI is not a project,
its a way of life, he said, and encouraged the
business and IT departments to work closely on
any BI selection and implementation. Business
has a need, IT needs to weigh in heavily, he said.
Youve got to get your IT team involved.
Stay tuned for more updates from Chicago, but
in the mean time, Ill leave you with a snapshot of
RECONNECT by the numbers: 360 customers are
in attendance from nearly 140 unique companies
in 37 states!
LONG LIVE PEOPLESOFT!
Reports of my death have
been greatly exaggerated,
By Rebekah Sellers
PeopleSoft
REVIEW
in
Q&A ISSUE 3 2013 13
In addition to a focus on making the product
simpler and more intuitive, functionally
complete and more cost-effective, the release
of 9.2 included several rsts for PeopleSoft:
the simultaneous delivery of HCM and FMS/
SCM, upgrade scripts were released at general
availability, multiple languages are already
available, and 9.2 is the rst major release since
the general availability of Fusion, Webb said. He
then took the crowd through several live demos,
including the life events feature that allows
employees to easily change tax and withholding
status after marriages and children, as well as the
external feature that allows future employees to
easily apply for a job step by step. This is for
external users who have never seen PeopleSoft,
he said. Webb then explained the new Update
Manager, which he called the single biggest
change for IT. Before you had to apply changes
all or nothing. We wanted to solve that for 9.2
and allow a lot more exibility. Users can now
decide which updates they want and which ones
they dont.
Martins session followed up the keynote with
more detail about guided navigation (for end-
users) and train stops, information about the
PeopleSoft integration with Taleo (its coming
fast and furiously, she said), and pagelets.
Outline of product roadmap
through 2019
Promise of Applications Unlimited
until at least 2027

KENOTE HIGHLIGHTS
BI is not a project, its a way of life
360 Customers
140 Unique Companies
37 States Represented

BY THE NUMBERS
14 Q&A ISSUE 3 2013
Tools and technology proved one of the most popular
tracks, with several PeopleTools and other tech sessions well
beyond capacity and requiring relocation to larger rooms.
Wednesday afternoons keynote, presented by DriveStream,
also touched on the PeopleSoft is dead myth, but
primarily took attendees through the current options for
upgrading: It used to be, should I upgrade now, or should
I upgrade later? said founder Gopal Krishna. The choices
arent that simple anymore. Today, PeopleSoft customers
can choose to upgrade to 9.2 with additional PeopleSoft
modules, Fusion modules, they can choose to migrate to
Fusion or take PeopleSoft to the cloud, he said. Choosing
the best option should include functional, technical, future
footprint and organizational impact analyses, Krishna said.
After a full day of education and networking, attendees let
loose a little during the Roaring 20s party in the exhibitor
showcase, with fedoras and boas adorning many as they
noshed and networked.
LONG LIVE PEOPLESOFT!
G. TAYLOR AD

HASHTAG CHATTER
Q&A ISSUE 3 2013 15
Fall. Its the time of year for football,
scarves, and your Quest teams annual
pilgrimage to San Francisco for the
mighty Mecca of all things Oracle known
as OpenWorld. Lots of great PeopleSoft
news and networking came of it, so read
on to learn what you and your company
need to know!

As Oracles Paco Aubrejuan took the stage
Monday to a standing-room-only audience, it
was great to see a preview video that included
Quest board members Becky Vilsack, Wendy
Plante and Rich Harvey, along with other Quest
members and partners. Aubrejuan took the stage
to talk about the 9.2 release, changes to the
PeopleSoft release model, roadmaps and provide
a few demos.
The current roadmap
shows Oracle
continuing to invest
in PeopleSoft through
2027, but the key is
continuing to invest in
the right opportunities
to make things simpler, more productive and
lower cost to stay current, Aubrejuan said. With
so much to cover, he jumped into an overview of
9.2 and what it allows you to do, covering Pivot
Grids, Train Stops, mobile solutions and more.
Also key to the presentation was the PeopleSoft
Update Manager. For more information, see our
interview with Marc Weintraub on page 8. After
an overview and some in-depth discussion on
Update Manager, Aubrejuan jumped into a demo
including In-Memory. A key note on In-Memory is
that it is not only available in 9.2 but also in 9.1.
Aubrejuan outlined coming releases as well, with
the next being PeopleTools 8.54 in 2014. The
key, he said, is not to wait for 9.3. The team is
currently still investing in 9.2 rather than thinking
about 9.3, he added. If customers are interested
in PeopleSoft in the cloud, stay tuned for
information about Oracle cloud and PeopleSoft.
As for the future, expect release 9.3 in 2016
followed by 9.4 in 2019. New functionalities are
scheduled to be released regularly between
major releases as well.
The Oracle PeopleSoft certainly wasnt lacking in
pride and enthusiasm for the product and where
its going either. PeopleSoft 9.2 and Tools 8.53
are a combination that, Im going to make the
argument are state-of-the-art applications, said
Oracles Jeff Robbins during one of his packed
sessions. And I dont use that term frivolously.
The art is changing constantly, and the art needs
to keep up.
Possibilities in PeopleTools
In another forward-looking session, Willie Suh of
the Oracle PeopleTools team updated the captive
audience about the exciting new features theyre
tinkering with for the future of PeopleTools. No
guarantees, Suh said, but these are the things
were working on.
He started by pointing out that PeopleSoft has
always been a cutting edge product. PeopleSoft
was one of the rst ERP vendors to go completely
into the Internet, he said, which was a big
gamble at the time.
By Rebekah Sellers
YEAR 2027
current roadmap
shows Oracle
continuing to invest
in PeopleSoft
16 Q&A ISSUE 3 2013
One of the biggest things the team hopes to
bring to PeopleTools in the future is a user
interface that will scale seamlessly from PC to
tablet to smartphone automatically. A tiled
approach to the users dashboard would bring
a uid page design that will ex and morph
depending on what device youre on, Suh said.
Quickness is also a key factor. Users expect
mobile devices to be super-responsive. Thats
important for this tiled homepage. This things
got to load immediately.
A NavBar is another possible development, which
would always appear at the top of the page
and allow users easy access to all applications,
even ones that are not on the users homepage.
The NavBar would be highly customizable with
top ves, recents and favorites all personalized
options the team is working on.
Love Pinterest?
Something similar
could be coming
in future releases
of PeopleTools.
There would be a
pin-to mechanism that would allow users to pin
applications to either the NavBar or the header,
Suh explained.
Not everything in PeopleSoft will be available in
the planned new user interface, but Suh said to
expect seamless navigation between the new
and classic applications. The NavBar, while part of
the new interface, will also take you to any classic
apps you need to access, and users will also be
able to pin classic components via the planned
pin-to feature.
Wondering what browser and device
requirements all this might come with? Internet
Explorer 10 will be the likely minimum, so be
prepared for that.
For the C-Suite
Your editor attended an informative panel
comprising Jeff Hurley of Dean Foods, Arun
Tewary of Emirates Flight Catering, Erik Andersen
of Lenox Corporation, and Shaun Campbell of
TerraSource Global. The group covered best
practices for getting company and board buy-in
on major IT investments, even during times of
big upheaval.
Some of their best tips:
Continually demonstrate ROI and benets.
Be proactive, keep communication constant,
continually build relevant statistics and data, and
think of ERP as the enabler of the ROI rather than
as the return itself, said Tewary. Also, measure
before and after the project. You cant show
improvement if you dont have a baseline.
At Lenox, Andersen said the main challenge was
a fragmented IT system. Were 120 years old, so
we were around before there was IT, he said of
the legendary high-end china company.
The challenge was to develop a solution that
addressed all the technology challenges. Lenox
did this through building an IT roadmap with a
consultancy that they were able to build off of
during the project. The IT roadmap was point
solution based, Andersen said. It assessed
risks but not complexity, or the reduction of the
number of vendors. Lenox then formulated
optimal solutions and reworked the IT roadmap,
nding it imperative to deploy a single ERP.
Having a single ERP would help drive other
business intelligence and analytics down the
road, he added.
At TerraSource, Shaun Campbell told the story of
transforming the company from three separate
companies into one single legal entity. We had
users expect mobile devices to be super-responsive...
PINTEREST
Pin applications to the
NavBar or the header
for personalization.
Q&A ISSUE 3 2013 17
to come up with a completely new business
model. Ill tell you about the mess now, he said
to a laugh from the audience. TerraSources IT
team had to get board buy-in to replace four
unsupported ERPs, which they did through
clearly dening their current conditions/
challenges, strategic business alignment, and
showing synergies and efciencies throughout.
They were able to justify the investment and
received board approval to deploy 21 new
modules of a single ERP.
Campbells key ndings?
Get your executive teams buy-in from
the get-go
Actively involve end users so the project
is seen as a unied goal in the midst of
organizational change
Expose company leaders to the benets
throughout the course of the project
All Work and No Play? No Way!
Once again on Tuesday
night, your Quest staff and
board hosted well over 200
customers at the Thirsty
Bear Brewery for our annual
OpenWorld reception.
Marc Weintraub, Paco
Aubrejuan, and Tracy Martin
of the Oracle PeopleSoft
team dropped by to show their support, chat
and mingle with customers over local brews and
appetizers. The party was a great way to unwind
and strengthen connections made throughout
the day.
18 Q&A ISSUE 3 2013

PLATINUM ELITE
PLATINUM
QUEST PARTNERS
Provider Directory Partner News
The following solution providers have devoted time,
advertising, and sponsorship resources to bring more
opportunities to Quest members.
Would you like to see your company added to this page? Email Kim Ramsay
for more information about sponsorship and partner opportunities.
Q&A ISSUE 3 2013 19

GOLD
SILVER
Colours :
Both colours to be r eproduced using the CMYK p
because of gradations in the