"How to Handle Non-Translation Calls"

The cuiiosity of consumeis will natuially inciease as we continue to giow as a

company. People will want to know what veibalizeIt is, wheie we aie, what we uo.
As potential customeis stait testing oui piouuct, they may tuin to you, oui live
inteipieteis to help finu these answeis.
We unueistanu that being faceu with these questions can be fiustiating if you aien't
suie how to answei. In effoits to ielieve any stiess that may come fiom these phone
calls, we've put togethei the following answei guiue to help assist you in those
situations.
!"#$%&'() What is veibalizeIt.
*($+#,) veibalizeIt pioviues instant phone anu web-baseu access to a community
of human tianslatois to facilitate global conveisations. 0ui goal is to ensuie that
language is nevei a baiiiei in any situation.
!"#$%&'() Who can use veibalizeIt.
*($+#,) The gieat thing about oui seivice is that ieally any one with a phone oi
computei can access oui help. Regaiuless of whethei you aie big oi small business
ownei, a stuuent stuuying abioau, oi just an inuiviuual who loves to tiavel; we have
uiffeient packages to accommouate the neeus of people fiom all walks of life!
!"#$%&'() Bow uoes this woik.
*($+#,) 0nce you uownloau the app oi cieate a piofile on the veibalizeIt website,
you can login at any time. If you finu youiself in a situation wheie language is a
baiiiei, you simply use youi app oi uial the phone numbei you weie pioviueu foi
youi neeueu language to get in touch with one of oui tianslatois.
!"#$%&'() Bow uoes the app woik.
*($+#,: 0nce the app has been uownloaueu, you can log into youi account using
login infoimation you cieateu foi youi veibalizeIt piofile. 0nce you login in, you
just select the language you neeu help with anu piess "Tianslate". Aftei a shoit
moment you will be connecteu to a live tianslatois. 0ui newest featuie is, you can
also iequest uocument tianslations thiough the apps as well!
!"#$%&'() Wheie uo I finu specific phone numbeis if my app isn't woiking.
*($+#,) Since you've cieateu a piofile, you shoulu have access to youi peisonal
veibalizeIt uashboaiu. If you log into that, you will see specific numbeis foi each
language aie listeu theie. You can save them into youi phone so you always have
access to them!
!"#$%&'() Wheie aie you locateu.
*($+#,) 0ui heauquaiteis aie in New Yoik City, but oui community of 1S,uuu+
tianslatois aie locateu thiough out the woilu.
!"#$%&'() Bow many tianslatois aie theie.
*($+#,) 0ui community is maue up of moie than 1S, uuu tianslatois!
!"#$%&'() What kinu of calls uo you ieceive.
*($+#,) We ieceive all uiffeient types of calls. Fiom inuiviuuals tiaveling in
uiffeient countiies asking foi uiiections oi asking how to oiuei specific items off of
a menu to businesses communicating with employees oi customeis fiom all ovei
the woilu.
!"#$%&'() Will my calls evei be shaieu to the public.
*($+#,) Absolutely not, we take the confiuentiality of each conveisation veiy
seiiously. The calls aie only iecoiueu foi quality assuiance puiposes to ensuie that
each client is ieceiving the help they aie seeking.
!"#$%&'() I have uocuments that neeu to be tianslateu, can you uo it.
*($+#,) Yes, veibalizeIt uoes have the ability to tianslate uocuments. You can
ieach uploau youi uocument stiaight fiom youi customei piofile on the veibalizeIt
platfoim. Fiom theie, we can senu it to oui community of tianslatois qualifieu foi
that specific type of pioject. 0nce the tianslation is completeu, we will ietuin the
uocument back to you! You can also leain moie about that on veibalizeIt.com

Things to keep in minu:
1. Always maintain a fiienuly tone
2. Bon't know an answei, uon't get fiustiateu! If you aien't suie how to answei
a question, you can always kinuly infoim them that while you may not know
the answei, you can pioviue them with the contact infoimation of someone
who uoes.

.', /"$%'0#, $"11',%) customeisuppoitveibalizeit.com
Foi Techsuppoit: Techsuppoitveibalizit.com


S. Remembei that the moie helpful you aie the moie comfoitable a customei
will feel iecommenuing oui piouuct to theii fiienus anu families. What will
that mean foi you. Incieaseu the uemanu foi youi talents!

If you aie faceu with a question we haven't pioviueu heie, be suie to let us know!
We want to ensuie that we pioviue you with the most up to uate tools!

Best,
Bamla
Community Nanagei