Augment - Processes

Augment EAI

Bank of Tokyo
Agenda

▶ Augment Organization
▶ Our expertise & experience in BPM
▶ Development Process
▶ Quality Process
▶ Change Request Process
▶ Roadmap
Augment Teams

▶ Product Development Group

▶ Research & Development
▶ Implementation Group
▶ BTMU project headed by Abhishek Singh
▶ Hosted services
▶ Pre-sales
▶ Marketing & Sales
Leadership
▶ Sanjeev Ranjan
▶ President and CEO
▶ IT solutions conceptualization and sales professional
▶ More than two decades in IT industries

▶ Sanjaya K Saxena
▶ Mentor and Technology Evangelist
▶ Consultant to some of the large firms as IBM, Bharti, Sahara,
Hindustan Times, Reuters
▶ Senior member of American Society of Quality (ASQ)
▶ Runs a well known six sigma blog (www.discover6sigma.com)
▶ Close to three decades in IT function

▶ Preeti Nagpal
▶ Heads development & delivery of Augment based solutions
▶ Implemented over 60+ BPM processes
Our Expertise & Experience in BPM –
Representative cases

▶ Genpact (formerly known as GECIS)

▶ Automation of BPO workflows across industries as Banking,
Healthcare, Insurance, Manufacturing, etc
▶ Employee database and Employee movements horizontally or
vertically
▶ Associate productivity tracker
▶ Honda SIEL
▶ HR Processes
▶ Admin Processes
▶ Specification Management
▶ Medusind
▶ Healthcare processes
▶ Medical Coding
▶ Billing
▶ Account Receivable
Development Process

Planning Requirement

Development Design

Package &
Testing
Release

User
Pilot
Acceptance

Support &
Production
Maintenance
Quality Process

▶ Quality is infused in development process

▶ Developers use
▶ Standard Naming conventions
▶ Coding Checklist
▶ UI Checklist

▶ Period reviews are done and review records are

maintained with follow up dates if required
Quality Process – How we reached

▶ Each phase was analyzed using Six Sigma models as

▶ CTQ’s defined for each step
▶ Cause & Effect Metrics
▶ Failure Mode & Effect Analysis
▶ repeated bi-annually
Quality Process – Artifacts

▶ Requirement Questionnaire
▶ Standards & Checklist
▶ Templates
▶ Prototype
▶ Peer reviews (code reviews & code inspections)
▶ Review Records
▶ Configuration Management
▶ Project Monitoring & Control
▶ Project Status Report every week
▶ Meeting with customer every alternate week (or as desired)
Quality Process – Mechanism

▶ SRS
▶ Document complete requirements including functional, non-
functional & interface requirements from the customer
▶ Identify applicable security and control requirements
▶ Obtain approval from Customer
▶ Design
▶ Conduct design review
▶ Development
▶ Use coding guidelines
▶ Conduct peer reviews
▶ Testing
▶ Develop Test Plan & get them reviewed
▶ Conduct testing
▶ Identify Defects
Quality Process - Sample
 Change Request Process

1
Raise change
Customer request

3
2
Create Impact 6
Fill Change Request
Analysis Report &
Project Team log Finalize Schedule
assign Effort

Change 4 5
Customer IT /
Request Log Approve Request Prioritize Request
Mgmt
AMC / Support

Sequence Contact Person Mobile

1 Kshitij Dhingra 9818522257
2 Abhishek Singh 9873460265
3 Preeti Nagpal 9810198026

▶ Response Time
▶ Less2 Hour
▶ Different coverage options
▶ Standard
▶ Premium
▶ Resolution Time based on severity (mutually agreed)
▶ Show Stopper
▶ Medium
▶ Nice to Have
Roadmap

▶ Short Term (till June’10)

▶ Process Designer
▶ Browser Independence

▶ Mid Term (till June’12)

▶ Multilingual Support
▶ Augment on Mobile
 Augment EAI

Thank You !