GUI Walkthrough Script for FatPipe

WARP or MPVPN v5.x

FatPipe Employee Note: This GUI Walkthrough Script has been written to assist you in introducing
FatPipe router-clustering product features and benefits via viewing the Graphical User Interface. Youll
see text boxes that have questions in them that correspond to the GUI Questionnaire Sheet. They are
only used during End User trainings, and are not relevant for Reseller trainings.

Contents
Logging into the FatPipe GUI ........................................................................................................................ 2
Easy Configuration ........................................................................................................................................ 3
Universal Interfaces and Reporting ............................................................................................................... 3
LAN Interfaces .......................................................................................................................................... 3
WAN Interfaces ......................................................................................................................................... 4
Network Tools / Map ................................................................................................................................. 5
Load Balancing ............................................................................................................................................. 5
SmartDNS ................................................................................................................................................. 5
Route Tests ............................................................................................................................................... 6
Algorithms ................................................................................................................................................. 6
Speed Charts ............................................................................................................................................ 7
Summary ....................................................................................................................................................... 7
Appendix: GUI Trouble Shooter............................................................................................................... 8




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Logging into the FatPipe GUI

1. You must log in using your assigned username and password (e.g., bob/bob5).
2. Your guest logs in by going to fatpipedemo.com using their email address for the username to identify
them along with your guest password. Usernames can contain any characters that are valid in an
email address (specifically: letters, numbers, @, dot, dash, and underscore are all allowed -- no
spaces).
3. The guest must log in within +/- 15 minutes of your login. So try to login around the same time your
guest does. If your guest has problems and it takes them longer than 15 minutes to get in, just login
again after they have logged in and the demo will be recorded.
4. Select a demo unit to log into. The username and password for everything except Spam Police is
demo/12345
5. Whatever demo unit you go to first (via the demo unit page) is the one that gets logged for the demo,
so make sure you click on the correct link for the demo you're doing.

IMPORTANT: Do NOT give out your own username and password! If you do, the demo will not be
logged. Only give out your animal name to guests. In the future, we may add features that are
exclusively available to FatPipe employees that login with their username and password and we would
not want guests to have access to that information!

Appendix is on the last page (how to troubleshoot accessing the GUI).

General Introduction Login to the GUI using the instructions above, and then begin your discussion with
an introductory statement, such as:

This is our GUI interface. It makes the FatPipe really easy to setup and configure. As we browse through
the categories, youll be introduced to the innovative and powerful features provided by our Fatpipe
devices. Medium to large size companies have integrated our Fatpipe MPVPN in to their network to:
Prevent WAN downtime and accomplish redundancy of their VPN paths
Achieve high speeds through the aggregation of multiple land and/or wireless connections
Utilize robust and intelligent load balancing algorithms according to their VPN needs
Acquire up to nine times the security of data transmission using FatPipes Patented MPSec security
feature
Achieve granular traffic control using FatPipe QoS (add on)
Easily set up a disaster recovery/business continuity plan for you WAN infrastructure
Balance load between sites


Questions to ask before you Start the GUI
Please note the answers on a separate GUI Questions Sheet

What would you say your main network or needs are? (try to relate every feature to this
need, or needs, in some way)

Do you currently have any single points of failure in your network? (talk about how
FatPipe eliminates those POF's)

Is your company experiencing a lot of growth? (Talk about the benefits of being "Future
proof," remotely upgradeable & manageable)

3
Easy Configuration

From the very first appearance you will notice how user friendly our systems are designed. Each screen
has its own graphic icons for ease of use, navigation, administration and maintenance. The maintenance
and administration services are easily displayed and accessed with identifiable directory icons. These
icons allow you to navigate around the systems interface in a quick, reliable and logical manner.

Because all FatPipe management and administration tools are inherent in FatPipe devices, all one needs
to access the interface is a browser; therefore, you have immediate access to your network at any time
from any place. From this particular screen you will also discover the units specific serial number as well
as the software version.

As we go through our demo, please bear in mind the following:
Ease of use and administration
Immediate and secure access to your network
Real time network management reports, views, stats, administration and maintenance.
Effective, efficient and economical solution to business continuity, extreme availability and multi-
homing applications
Capability to remotely/locally manage multiple network services from a single user friendly
interface.
Ease of adding additional bandwidth services for increased speeds, reliability and access
diversity
Non-disruptive network additions, and minimal down time for network migrations or transitions

Universal Interfaces and Reporting

Click the INTERFACES category icon.

The areas found here are for the configuration of the network interfaces on the FatPipe. The standard
FatPipe WARP (or Xtreme, or MPVPN, or IPVPN) has 4 Ethernet Ports, (1 LAN port and 3 WAN ports).


LAN Interfaces

Click the LAN tab.

Here is our LAN interface.
It allows us to unobtrusively connect to your existing LAN without changing any LAN IP
addressing. It is our gateway IP address connection to your firewall
We are an open Ethernet in Ethernet out device. Our Giga-bit Ethernet interfaces auto-
negotiate for immediate compatibility with 10 base -T, 100 base-T and 1000 Base -T Ethernet
LANs.
The majority of our applications use an IPV4 IP addresses; however, we are also IPV6 compliant
This LAN interface allows for a common and simple gateway connection to your LAN.
Lets stop for a moment so I can get more acquainted with your companys environment:

What kind of Internet connection(s) do you use?

Do you experience slow connection speeds because your bandwidth cant always keep
up? Have you had times when your connection has been unreliable?

Are there any plans to upgrade to higher bandwidth, or to more reliable service?

Our Fatpipe devices offer customized and easy to implement solutions, to provide you with
a stable and intuitive network, one that adjusts to your demands, on the fly.
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In addition to being the single connection to your LAN, this LAN interface will accompany and
direct all of the current and future WAN connections to this single IP address for simplified NAT
translations.
This interface allows for hierarchy subnet addressing in order to account for your IP LAN
addressing schemes.
MAC addresses on FatPipe interfaces are visible for network inventory management and
connectivity
The FatPipe future proofs your investment with open Ethernet interfaces, up to 2.2 gigabits of
data throughput, IPV6 as well as SNMP compatibility
FatPipe offers additional investment protection with a 30 day purchase guarantee; i.e. try it buy
it, in order to assure that you are a satisfied and long term customer

WAN Interfaces

Click the WAN tab.

Here is our WAN interface.
Our appliances can accommodate up to 12 WAN interfaces for total backplane throughput of over
2 Gigabits per second
We are an aggregation device, not bonding. Bonding is confined to similar networks, access
mediums and speeds. Aggregation allows the customer to take advantage of any services that
are economically available in his local area in support of their business continuity designs.
Because we are an Ethernet Connectivity Device, we can account for and accommodate any
Ethernet hand off speeds with our intelligent auto negotiate option for 10, 100 or 1000 base-T
compatibility.
Route tests are always or never, depending on billed usage; i.e. mobile services or private
network addresses. Every two seconds the WAN ports are tested for availability and stability. The
indication arrow defines a quick up or down status. Link stabilizing factors determines the
number of route test. Because of FatPipes consistent vigilance in testing all lines, you are
assured that your backup services are live, on line, stable and readily available.
Our aggregation flexibility is demonstrated by our ability to accommodate DHCP (dynamically
assigned IP address for DSL, Cable or Wireless Services), PPPOE or Static IP address including
IPV6 addresses.
From our previous LAN screen we established a single interface towards your firewall or LAN.
Now we direct or multi-home all of your WAN IP services toward the single LAN interface
accommodating a one-to-many NAT translation by simply; Clicking, Selecting, and Populating
with your FatPipe systems configuration tools.
Services per interface are customized to include; Security (ping / non-ping), Remote
Management, DNS, SNMP, SSH.

WAN interfaces can be aggregated together for a single high speed Ethernet connection with
automatic fault tolerance, notification and restoration or used in a weighed primary / secondary
configuration. Type field allows you to weigh or prefer a particular WAN facility over another.
Once properly weighed when a certain saturation level is achieved FatPipe will allow spill-over or
data overflow to a specific back up or secondary facility

Bandwidth up-loads and downs load levels are reserved for QoS prioritization and bandwidth
allocation.

As you can see, the FatPipe interface provided a quick, user friendly, reliable configuration
interfaces for managing multiple and diverse WAN technologies.


5
Network Tools / Map

Additionally our user interface is a simple source provisioning and trouble shooting of access facilities and
networks.

Click the TOOLS category icon.

Click the DIAGNOSTICS tab.

Click the ROUTE TEST DISPLAY button.

The FatPipe device provides you an online network topology.
From the simple entries of the previous LAN and WAN configuration screens our devices
automatically prepare a real time network diagram.
As you add, modify or delete FatPipe components and connectivity on your network, this
topographical map is instantly updated.
In the event of a network disruption, the map may assist in trouble shooting and isolating network
failures.
While a portion of the network is down, FatPipe will immediately stop the publishing of that
specific IP address and route inbound or outbound traffic to alternate and available lines. Unlike
BGP, FatPipe will never issue/broadcast an IP address if the facilities are not available. This
minimizes the impact of network disrupts.
From our browser interface, FatPipe provides simple network diagnostics with ping or trace
routes. To ping a specific host, network device or to initiate a trace route simply enter an IP
address or domain name of the remote host.
With FatPipe deployed on your network you have immediate real time views of how your network
is performing. In addition, you have the assurance and confidence that your backup plans are
active and available. The performance of your network and back up services are never in
question.
All FatPipe networks management tools, stats, reports, configurations, maintenance and
administration tools are inherent in your one-time purchase price of our product

Load Balancing

Now that we have set up our interfaces, the FatPipe appliance gives us very granular and robust control
of how the network is used.

Click the LOAD BALANCING category icon.


SmartDNS

Click the SmartDNS tab

FatPipe offers an efficient, economical and effective alternative to BPG for the management of bi-
directional load-balancing of multiple and diverse access WAN topologies. In order to reduce the
complexity of inbound load-balancing the FatPipe utilized a recently patented SmartDNS technology.
SmartDNS technology allows the FatPipe appliance to literally become the primary DNS service per
interface facility.
A complete set of DNS zone records are configured on the appliance. These records include:
A records are Host's IP address. Address record allowing a computer name to be
translated into an IP address. Each computer must have this record for its IP address to
be located.
NS records are name service or Hosts or domain name server.
MX records are a Hosts or domains Mail Exchanger.
CNAME records Host's canonical name allows additional names or aliases to be used
to locate a computer.
PTR records area a Hosts domain name, host identified by its IP address
TXT records are generic Texts of Text Records
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SVR records are service locations
Fatpipe offers a short time to live or kill time per session inquiry and DNS resolution. In this
manner we minimize or nullify DNS memory caching in the cloud, forcing the DNS resolution to
be determined and resolved by the premise based FatPipe DNS servers.

For further explanation direct them to www.fatpipeinc.com/smartdns

FatPipe DNS services can be dual powered per units or sold in primary, secondary pairings for
DNS reliability and back up. Because you have immediate access to your DNS services, you can
easily add, delete or modify DSN applications without being dependent upon your carrier or
internet service provider.

Route Tests

Click the ROUTE TEST tab

The FatPipe knows all a customers IP addresses as well as provides the authoritative DNS server for
each and every facility or carrier connected to the device. Because the FatPipe is the guardian of all the
customers IP addresses it can issue or publish anyone of the available IP addresses for any DNS record.
However, just because we have the IP address, does not mean that the facility associated with that IP
address is stable, reliable or available. Prior to issuing or publishing a specific IP address, our devices will
quickly perform a route test; i.e. facility test to assure the quality and quickness of the route. The
requested session is awarded to the facility that is performing the best at that given moment.

FatPipe will never issue an IP address to a downed facility; thus avoiding lost of data, end user
disruption or the constant retransmission of data. In addition, FatPipe does not have to reboot
for updated routing records and thus reducing the impact of network flapping.
Because FatPipe tests the lines for each and every session prior to issues an IP address, this
greatly improves the utilization and performance of a customers bandwidth investment.
FatPipe is a dynamic, real-time, session based inbound and outbound load balancing device that
provides for reliable connectivity, redundancy and greater bandwidth utilization

Algorithms

Click the ALGORITHMS tab

FatPipe has several out-bound load balancing options in order to increase the performance, utilization
and reliability of your multi-carrier services:

Round Robin: Each outbound session is sequentially sent to the next link

Response Time: Routes by keeping track of the average latency on each link

Shortest Path / Fastest Route: Prior to each session we send a syn packet out each WAN
interface. Whichever packet gets back the quickest is awarded the session

Weighted: Used in conjunction with the Load Balancing Weight number located on each WAN
interface

Once any of the above load balancing algorithms is selected they are immediately applied, so that you
can fine tune your bandwidth

These are dynamic real-time, on demand load-balancing algorithms, not static, pre-designed,
pre-configured BGP load sharing.
FatPipe assures that your current bandwidth investments are maximized to the fullest extent
possible for performance, utilization, saturation, reliability and throughput
Changes are made without the need, intervention of delay of contacting your ISP carrier or
service vender.

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Speed Charts

Click the TOOLS category icon.

Click the SPEED CHART tab.

FatPipe provides you the tools to fine tune your appliance.

These include real time network performance data for:
Independent WAN analysis
WAN comparison analysis
Combined or aggregated WAN throughput
Combined WAN inputs with LAN Ethernet speed
Monitoring of a carriers Service Level Agreements
The speed charts allows for real time views and performance measurements
The charts permit one to immediately view and analysis the impact of different FatPipe load-
balancing algorithms in order to fine tune bandwidth utilization, economics as well as data
applications
As customers add new applications and programs to their network, FatPipe immediately assess
the impact of these applications/programs in order to determine additional bandwidth
requirements and the prioritization of data.
It also helps determine when and where additional bandwidth requirements are needed or how
the network responds in a crisis mode; i.e. measures the performance of your business continuity
plan.
In addition the following network diagnostic tools and reports are available:
Ping and Trace route capabilities
System Statistics
Route Test Display
Customized Traffic logging information
Customized Session information


Summary

Go over any of these salient points as they pertain to your GUI demo and specific needs of the
prospective customer.

User friendly browser based interface
Simple Network Management tools
Effective, Efficient and Economical solution for business continuity
NON-BGP, no class C addressing, ANS, expensive router upgrades or maintenance
Access to your network from any place at any time
Un-obtrusive implementation, minimal down time or end user disruption
Open connectivity; Ethernet in Ethernet out
Auto negotiated Ethernet base T speeds of 10, 100 or 1000
IPV6 Compliant
Simplified NAT translations; i.e. many to one.
Up to 2.2 gigabits of data throughput
A 30 day purchase guarantee
Up to 12 possible WAN interface connections
Dual power supply availability
Flexible aggregated configurations with DHCP, PPOE and Static IP addresses
On premise DNS server for immediate access and reliability
On premise DNS server redundancy with dual power supplies
Extends the life of your premise based router investments, no need for new or router upgrades
FatPipe is immediately compatible with your existing network configuration as well as all future
configurations regardless of access types, bandwidth speeds or carriers including mobility or
wireless connections.
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Transparent end user disruptions during down time, network failure or restoration
No lost down time for unnecessary rebooting or configuration updates or route update
readdressing.
Greater bandwidth performance and utilization
Real time, session based, inbound / outbound dynamic load-balancing
Self-healing self correcting network management and diagnostics with automatic fault tolerance,
notification and restoration
Multiple load balancing algorithms for effective bandwidth utilization and configurations
Real time networks management report, views, statistics, maintenance, administration and
analysis


All of these bullet points summarize how FatPipe devices easily and effectively manage multiple and
diverse WAN technologies, so how does FatPipe manage and prioritize your data applications that
transverse multiple facilities?


Appendix: GUI Trouble Shooter

Port 5001 TCP and UDP must be opened up on their Firewall for the Java applet to communicate with the
FatPipe.

The customer must be using Microsoft Internet Explorer, we recommend version 6.0.

The customer must have the Microsoft Java Virtual Machine installed. (Our GUI will also work with the
Sun JVM, but there will be windows that are not sized correctly and other cosmetic problems).

You can check to see if the Microsoft JVM is installed on the customers machine by having them open an
Internet Explorer window, then go to: Tools > Internet Options from the menu. Click on the Advanced
tab and scroll down about half way down the list of settings until you see the Sun Java or Microsoft JVM
settings. There will be a box called something like JIT Compiler for virtual machine enabled (requires
restart). Make sure this is checked.

If they do not have the Microsoft JVM installed, they can download the installer from our website
(www.FatPipeinc.com/jvm).

After making changes to Java settings (like which version of Java you are using) you always need to
close all of your Internet Explorer windows and then try to reconnect. (All Java settings are loaded when
the first Internet Explorer window is opened, so ALL Internet Explorer windows must be closed to force
this to happen again).

If they still cannot access the GUI use the product Installation guides instead of the live GUI.








Last updated 1/30/12 MG/AK








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